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CLOUDFLARE PRIVACY POLICY

This Privacy Policy is effective as of July 3, 2023.

We have updated our December 20, 2022 Privacy Policy to add a new subsidiary
(Cloudflare Mexico S. de R.L de C.V.) in section 17.

--------------------------------------------------------------------------------

This Cloudflare Privacy Policy (“Policy”) outlines the personal information that
Cloudflare, Inc. (“Cloudflare”, “we”, “us” or “our”) gathers, how we use that
personal information, and the options you have to access, correct, or delete
such personal information.

--------------------------------------------------------------------------------




CLOUDFLARE’S PROMISE

Our mission to help build a better Internet is rooted in the importance we place
on establishing trust with our Customers, users, and the Internet community
globally. To earn and maintain that trust, we commit to communicating
transparently, providing security, and protecting the privacy of data on our
systems.

We keep your personal information personal and private. We will not sell or rent
your personal information. We will only share or otherwise disclose your
personal information as necessary to provide our Services or as otherwise
described in this Policy, except in cases where we first provide you with notice
and the opportunity to consent.


1. POLICY APPLICATION

This Policy applies to Cloudflare’s collection, use, and disclosure of the
personal information of the following categories of data subjects:

 * Attendees: Those who visit our offices or provide their information to
   Cloudflare or Cloudflare representatives when they attend or register to
   attend Cloudflare-sponsored events or other events at which Cloudflare
   (and/or its representatives) participates, as well as those who participate
   in Cloudflare’s studies such as user experience research.

 * Website Visitors: Those who visit our Websites, including those who may opt
   to provide an email address or other contact information to receive
   communications from Cloudflare, fill out a survey, or provide feedback. For
   the purposes of this Policy, “Websites” refer collectively to
   www.cloudflare.com as well as any other websites Cloudflare operates for its
   own behalf and that link to this Policy. For clarity, “Websites” does not
   include any sites owned or operated by our Customers, including where we
   serve as Registrar.

 * Customers: Individuals or entities who enter into a subscription agreement
   with Cloudflare (or its authorized partner) and to whom Cloudflare provides
   Services pursuant to such agreement. For purposes of this Policy, “Services”
   shall refer to all of the cloud-based solutions offered, marketed, or sold by
   Cloudflare or its authorized partners that are designed to increase the
   performance, security, and availability of Internet properties, applications,
   devices, and networks, along with any software, software development kits,
   and application programming interfaces ("APIs") made available in connection
   with the foregoing.

 * Administrative Users: Those with login credentials for a Cloudflare account
   and/or those who administer any of the Services for a Customer. In some
   cases, an Administrative User and Customer may be the same individual. In
   other cases, an Administrative User may be an agent acting on behalf of a
   Customer.

 * Public DNS Resolver Users: Those who use Cloudflare’s 1.1.1.1 public
   recursive Domain Name System (“DNS”) resolver service, including 1.1.1.1 for
   Families ("1.1.1.1 resolver"). Learn more about the 1.1.1.1 resolver here.

 * End Users: Those who (i) access or use our Customers’ domains, networks,
   websites, application programming interfaces, and applications, or (ii)
   Customers’ employees, agents, or contractors, who access or use Services,
   such as Cloudflare Zero Trust end users.

 * Registrants: Users of Cloudflare’s domain registrar services. Cloudflare is
   an ICANN-accredited registrar and complies with the 2013 Registrar
   Accreditation Agreement (“RAA”).

This Policy does not apply to “Application Users”—those individuals who use
Cloudflare’s consumer-facing 1.1.1.1 Application. See the 1.1.1.1 Application
Privacy Policy for more information about the data collection and use practices
for Cloudflare's 1.1.1.1 Application and the associated 1.1.1.1 Application
Services.

This Policy also does not apply to our Customers’ domains, websites, APIs,
applications, and networks, which may have their own terms and privacy policies.
Our Customers are solely responsible for establishing policies for and ensuring
compliance with all applicable laws and regulations, including those relating to
the collection of personal information, in connection with the use of our
Services by End Users with whom our Customers interact.

Cloudflare’s Websites and Services are not intended for, nor designed to
attract, individuals under the age of eighteen. Cloudflare does not knowingly
collect or share personal information from any person under the age of eighteen.
To the extent we become aware that we have the personal information of a person
under the age of eighteen, we will delete that information.

When Cloudflare is a reverse proxy, our IP addresses may appear in WHOIS and DNS
records for websites using our Services. We are a conduit for information
controlled by others. It is our Customers and their users who are responsible
for the content transmitted across our network (e.g., images, written content,
graphics, etc.).


2. INFORMATION WE COLLECT (CATEGORIES OF DATA SUBJECTS)

 * Attendees
   
    * Name, email address, and other contact information: We may ask for and
      collect personal information such as your name, address, phone number and
      email address when you visit our offices, register for or attend a
      sponsored event or other events at which Cloudflare (and/or its
      representatives) participates, or participate in Cloudflare’s studies such
      as user experience research.
   
    * Image and voice: When you participate in a Cloudflare study, we may ask
      for your permission to record your voice and/or image during your
      participation in the study.

 * Website Visitors
   
    * Name, email address, and other contact information: We ask for and—at your
      option—collect personal information from you when you submit web forms on
      our Websites, including opportunities to sign up for and agree to receive
      email communications from us. We may ask you to submit such personal
      information if you choose to use interactive features of the Websites,
      including participation in surveys, contests, promotions, sweepstakes, or
      studies, requesting customer support, submitting feedback, or otherwise
      communicating with us. We will send such communications in accordance with
      applicable law.
   
    * Log files: Just as when you visit and interact with most websites and
      services delivered via the Internet, when you visit our Websites,
      including the Cloudflare Community Forum, we gather certain information
      and store it in log files. This information may include but is not limited
      to Internet Protocol (IP) addresses, system configuration information,
      URLs of referring pages, and locale and language preferences.
   
    * Cookies and other tracking technologies: We may use cookies and other
      information-gathering technologies for a variety of purposes, such as
      providing us with information about how you interact with our Websites and
      assisting us in our marketing efforts. You may view a complete list of
      cookies and change your cookie preferences by clicking on the “Cookie
      Preferences” or “Do Not Sell or Share My Personal Information” links in
      the footer of the Cloudflare homepage at cloudflare.com or in the banner
      displayed when you visit our Websites from certain countries (such as the
      European Economic Area and the UK). Note that if you disable cookies
      entirely, Cloudflare’s Websites may not function properly. We may also use
      cookies and similar technologies to provide you advertising on third-party
      sites based upon your browsing activities and interests. In addition to
      exercising cookie choices through our “Cookie Preferences” or “Do Not Sell
      or Share My Personal Information” links, if you do not want to have
      cookies and similar technologies used for the purpose of serving you
      interest-based ads, you may opt-out by clicking here (or if located in the
      European Union, the United Kingdom, or Switzerland, click here). For more
      information about the cookies Cloudflare uses and your privacy choices,
      please see our Cookie Policy.
   
    * Material contributed in Interactive Areas: The Websites may offer publicly
      accessible blogs, community forums, comments sections, discussion forums,
      or other interactive features (“Interactive Areas”). If you choose to
      participate in any of these Interactive Areas, please be aware that any
      information that you post in an Interactive Area might be read, collected,
      and used by others who access it. If you wish to remove your personal
      information from any of our Interactive Areas, please see the Section 8,
      below.

 * Customers and Administrative Users
   
    * Customer Account Information: When you register for an account, we collect
      contact information. Depending on subscription level, this contact
      information may include your Customer name, the email address(es) of your
      account administrator(s), telephone number, and addresses necessary to
      process payment and delivery of Services. In addition, when you use the
      Services, we collect information about how you configure your account and
      the Services (e.g., firewall settings for the domains you administer). We
      refer to all of this information collectively as “Customer Account
      Information” for the purposes of this Policy. Customer Account Information
      is required to enable your access to your Cloudflare account and Services.
      By providing us with any personal information, you represent that you are
      the owner of such personal information or otherwise have the requisite
      consent to provide it to us. We also maintain logs of Administrative
      Users’ activity (e.g., actions taken to configure settings in Customers’
      account).
   
    * Payment information: We do not require our Customers to have payment
      information on file with us unless they have a paid subscription to our
      Services. When you sign up for one of our paid Services, you must provide
      payment and billing information. The information you will need to submit
      depends on which payment method you choose. For example, if you pay with a
      credit card, we will collect your card information and billing address,
      although we do not store full credit card numbers or personal account
      numbers.
   
    * Crash Reports: When our Services encounter an unexpected error, you may be
      asked to submit a crash report, which may contain personal information.
      You will have an opportunity to review the content of the report prior to
      submitting the report to us.

 * Public DNS Resolver Users
   
    * Limited DNS query data: We will collect limited DNS query data that is
      sent to our 1.1.1.1 resolver. Our 1.1.1.1 resolver service does not log
      personal information, and the bulk of the limited non-personally
      identifiable query data is only stored for 25 hours. You can learn more
      about our 1.1.1.1 resolver commitment to privacy here.
   
    * Please note that our data handling practices for our 1.1.1.1 Application,
      which is not covered by this Policy, are somewhat different than our
      1.1.1.1 resolver data handling practices and are described here.

 * End Users
   
    * Cloudflare processes End Users’ interactions with Customer’s Internet
      Properties and the Services. This information is processed when End Users
      access or use our Customers’ domains, websites, APIs, applications,
      devices, end points, and networks that use one or more of our Services,
      and when End Users access or use Services, such as Cloudflare Zero Trust.
      The information processed may include but is not limited to IP addresses,
      traffic routing data, system configuration information, and other
      information about traffic to and from Customers’ websites, devices,
      applications, and/or networks.
   
    * The End User data that we make available to our Customers via the Service
      dashboard or other online interface are specifically defined as “Customer
      Logs”.

 * Registrants
   
    * Contact and domain information: We collect data such as domain name and
      status, contact information (such as name, organization, address, phone
      number and email address), name server, DNSSEC, and Form of Approval
      (i.e., full WHOIS capture at time of transfer into our system, including
      the IP address that initiated the transfer).

Network Data. Cloudflare collects and stores Network Data, which are models,
observations, reports, analyses, statistics, databases and other information
created, compiled, analyzed, generated or derived by Cloudflare from server,
network or traffic data generated by Cloudflare in the course of providing the
Service, including information required to help Cloudflare identify, analyze,
mitigate, prevent, and block malicious activities on Cloudflare’s network.
Examples of Network Data include service uptime and service availability
metrics, request volumes, error rates, cache rates, origin and nature of
malware, and IP threat scores.


3. HOW WE USE INFORMATION WE COLLECT

Cloudflare only processes personal information in a way that is compatible with
and relevant to the purpose for which it was collected or authorized. As a
general matter, for the categories of data described in Section 2 above, except
1.1.1.1 resolver user data as explained below, we may use your personal
information to:

 * Provide, operate, maintain, improve, and promote the Websites and Services
   for all users of the Websites and Services;

 * Enable you to access and use the Websites and Services;

 * Process and complete transactions, and send you related information,
   including purchase confirmations and invoices;

 * Send transactional messages, including responses to your comments, questions,
   and requests; provide customer service and support; and send you technical
   notices, updates, security alerts, and support and administrative messages;

 * Comply with legal obligations as well as to investigate and prevent
   fraudulent transactions, unauthorized access to the Services, and other
   illegal activities;

 * For other purposes for which we obtain your consent.

In addition, we may use the information we collect from Attendees, Websites
Visitors, and Registrants, as well as Customer Account Information for the
following purposes:

 * Send commercial communications, in accordance with your communication
   preferences, such as providing you with information about products and
   services, features, surveys, newsletters, offers, promotions, contests, and
   events about us and our partners; and send other news or information about us
   and our partners. See Section 9 below for information on managing your
   communication preferences.

 * Process and deliver contest or sweepstakes entries and rewards;

 * Monitor and analyze trends, usage, and activities in connection with the
   Websites and Services and for marketing or advertising purposes;

 * Personalize the Websites and Services, including by providing features or
   content that match your interests and preferences;

 * To register visitors to our offices and to manage non-disclosure agreements
   that visitors may be required to sign, to the extent such processing is
   necessary for our legitimate interest in protecting our offices and our
   confidential information against unauthorized access; and

Public DNS Resolver Users. We use information we collect from 1.1.1.1 resolver
users to operate and improve the 1.1.1.1 resolver, such as to assist us in our
debugging efforts if an issue arises. Our 1.1.1.1 resolver service does not
store 1.1.1.1 resolver users’ personal information. We will not combine any
information collected from DNS queries to our 1.1.1.1 resolver with any other
Cloudflare or third party data in any way that can be used to identify
individual end users. Cloudflare may store aggregated data, as outlined within
our 1.1.1.1 resolver commitments to privacy, indefinitely in order to power
Cloudflare Radar and assist Cloudflare in improving Cloudflare services, such
as, enhancing the overall performance of the Cloudflare Resolver and identifying
security threats. Learn more about our 1.1.1.1 resolver commitment to privacy
here.

Information from Third Party Services. We may combine information we collect as
described in Section 2 above with personal information we obtain from third
parties. For example, we may combine information entered on a Cloudflare sales
submission form with information we receive from a third-party sales
intelligence platform vendor to enhance our ability to market our Services to
Customers or potential Customers.


4. DATA AGGREGATION

Cloudflare may aggregate data we acquire about our Customers, Administrators,
and End Users. For example, we may assemble data to determine how Web crawlers
index the Internet and whether they are engaged in malicious activity or to
compile web traffic reports and statistics. Non-personally identifiable,
aggregated data may be shared with third parties.


5. INFORMATION SHARING

We work with other companies who provide us with services that help run our
business and the Cloudflare Service (“Service Providers”). These companies
provide services to help us deliver customer support, process credit card
payments, manage and contact our existing Customers and Administrators as well
as sales leads, provide marketing support, and otherwise operate and improve our
Services. These Service Providers may only process personal information pursuant
to our instructions and in compliance both with this Privacy Policy, the
contracts we have in place with such Service Providers, and other applicable
confidentiality, data protection, and security measures and regulations.

Specifically, we do not permit our Service Providers to sell any personal
information we share with them or to use any personal information we share with
them for their own marketing purposes or for any purpose other than in
connection with the services they provide to us.

In addition to sharing with Service Providers as described above, we also may
share your information with others in the following circumstances:

 * Within the Cloudflare Group (defined for the purposes of this Policy as
   Cloudflare, Inc. (United States) and its subsidiaries listed Section 15);

 * With our resellers and other sales partners who may help us distribute the
   Services to Customers;

 * With an app developer when you install an app from our App Marketplace;

 * In the event of a merger, sale, change in control, or reorganization of all
   or part of our business;

 * When we are required to disclose personal information to respond to
   subpoenas, court orders, or legal process, or to establish or exercise our
   legal rights or defend against legal claims. (Learn more about how we handle
   law enforcement requests here);

 * Where we have a good-faith belief sharing is necessary to investigate,
   prevent or take action regarding illegal activities, suspected fraud,
   situations involving potential threats to the physical safety of any person,
   or violations of our Website Terms of Use, Self-Serve Subscription Agreement,
   and/or Enterprise Subscription Terms of Service; or as otherwise required to
   comply with our legal obligations; or

 * As you may otherwise consent from time to time.

Additional Information on Sharing

Public DNS Resolver Users. Cloudflare does not share 1.1.1.1 resolver logs with
any third parties except for anonymous logs shared with APNIC pursuant to a
Research Cooperative Agreement. Learn more about information sharing specific to
the 1.1.1.1 resolver here.

Registrants. If you purchase a domain name from Cloudflare’s registrar service,
ICANN (The Internet Corporation for Assigned Names and Numbers) and the relevant
registry operators overseeing the domain’s top-level domain require us to
collect registrant data for the purposes of domain registration and via the
WHOIS protocol. We may also be required to share this public data with ICANN,
the relevant registry operators and other such providers with whom we contract
in order to provide our domain name services, and additionally upon the
legitimate request of third parties. Registrant data may include the domain
name, registrant name and other contact information, and domain name server
information. See our Domain Registration Agreement here.

Marketing & Advertising Partners. Our marketing and advertising partners may
collect or receive personal information about you and/or collect certain
information about your interactions with our Websites, or your email
communications with Cloudflare, including through the use of cookies, beacons,
and similar technologies, in order to gain insights that may help us market and
advertise our services to you. You may opt out of such sharing using our “Cookie
Preferences” or “Do Not Sell or Share My Personal Information” links on the
cloudflare.com homepage.

In addition, we may also provide these marketing and advertising partners with
your email address or other limited account information. You may opt out of such
sharing by emailing us at sar@cloudflare.com.

These partners’ use of your information will be based on their own privacy
policies. We share this personal information for our business purposes.

California residents can find additional information about data sharing for
marketing and advertising purposes and their data subject rights in Section 16,
below



6. NOTICE TO UK AND EU RESIDENTS

“Personal information” as referenced in this Privacy Policy means “personal
data” as that term is defined under the European Union (“EU”) General Data
Protection Regulations (“GDPR”) and its United Kingdom (“UK”) GDPR counterpart.
Cloudflare is a data controller for the personal information collected from all
categories of data subjects listed above, with the following exceptions:
Cloudflare is a data processor of Customer Logs, Administrative User logs, and
some account settings information. In addition, Cloudflare is a data processor
for any of the content provided by Customers and End Users through the Services
that transits, or in some cases, is stored on, the Cloudflare network. Where
Cloudflare is a data processor, Cloudflare processes data on behalf of its
Customers pursuant to their data processing instructions.

If you are an individual from the European Economic Area (the “EEA”), the UK or
Switzerland, please note that our legal basis for collecting and using your
personal information will depend on the personal information collected and the
specific context in which we collect it. We normally will collect personal
information from you only where: (a) we have your consent to do so, (b) where we
need your personal information to perform a contract with you (e.g. to deliver
the Cloudflare Services you have requested), or (c) where the processing is in
our legitimate interests. Please note that in most cases, if you do not provide
the requested information, Cloudflare will not be able to provide the requested
service to you.

In some cases, we may also have a legal obligation to collect personal
information from you, or may otherwise need the personal information to protect
your vital interests or those of another person. Where we rely on your consent
to process your personal data, you have the right to withdraw or decline consent
at any time. Where we rely on our legitimate interests to process your personal
data, you have the right to object by emailing us at sar@cloudflare.com.

If you have any questions about or need further information concerning the legal
basis on which we collect and use your personal information, please contact us
at privacyquestions@cloudflare.com.



7. INTERNATIONAL INFORMATION TRANSFERS

Cloudflare is a U.S. based, global company. We primarily store your information
in the United States and the European Economic Area. To facilitate our global
operations, we may transfer and access such information from around the world,
including from other countries in which the Cloudflare Group has operations for
the purposes described in this Policy.

Whenever a Cloudflare company transfers personal information originating in the
EEA, the UK, or Switzerland with another member of the Cloudflare group or a
third party service provider or partner outside the EEA, the UK, or Switzerland,
we will implement appropriate safeguards, consistent with the laws of the
territory from which the data is exported. For example, where transfers are made
from the EEA, we rely on the EU standard contractual clauses, including
supplementary measures as necessary.

If you are accessing or using our Websites or Services or otherwise providing
information to us, we may transfer your personal information outside of the EEA,
the UK, or Switzerland, ensuring appropriate safeguards are in place to protect
your personal information. We describe our additional safeguards here. If you
have any questions about or need further information concerning the appropriate
safeguards Cloudflare has in place to protect your personal information, please
contact us at privacyquestions@cloudflare.com.

While Cloudflare no longer relies on the EU-U.S. and the Swiss -U.S. Privacy
Shield as a lawful basis for international transfers of personal information
from the EEA and Switzerland to the U.S., Cloudflare remains certified under
both the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks respectively as
set forth by the U.S. Department of Commerce regarding the collection, use, and
retention of personal information transferred from the EEA, the UK, and
Switzerland to the United States, respectively (“Privacy Shields”). Cloudflare
is responsible for the personal data it receives under each Privacy Shield
framework and subsequently transfers to a third party agent acting on our
behalf. Cloudflare complies with the Privacy Shield Principles for all onward
transfers of personal data from the EEA, Switzerland, and the United Kingdom,
including the onward transfer liability provisions. We commit to periodically
review and verify the accuracy of our policies and our compliance with the
Privacy Shields. If there is any conflict between the terms in this Policy and
the Privacy Shield Principles, the Privacy Shield Principles shall govern. For
more information on the EU-U.S. Privacy Shield or Swiss-U.S. Privacy Shield,
please visit the U.S. Department of Commerce’s Privacy Shield website at:
https://www.privacyshield.gov/welcome.

If you believe that we maintain copies of your personal information within the
scope of the Privacy Shields, you may direct any inquiries to sar@cloudflare.com
or via mail to: Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107,
Attn: Data Protection Officer. We will respond to your inquiry within 30 days of
receipt and verification of your identity.

If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
If neither we nor our dispute resolution provider are able to resolve your
complaint, as a last resort you may engage in binding arbitration through the
Privacy Shield Panel.

Our commitments under the Privacy Shields are subject to the investigatory and
enforcement powers of the U.S. Federal Trade Commission. We may be required to
disclose personal information in response to lawful requests by public
authorities, including to meet national security or law enforcement
requirements. Under such circumstances, we may be prohibited by law, court order
or other legal process from providing notice of disclosure.


8. DATA SUBJECT RIGHTS AND CHOICES

Cloudflare recognizes individuals’ data protection rights. You have the right to
access, correct, update, port, or delete your personal information, and to
restrict or object to the processing of your personal information (each of these
a “Rights Request”). You may email us at sar@cloudflare.com with any Rights
Request, and we will respond within thirty (30) days. Customers and
Administrative Users also can access, correct, export, or update their Account
Information by editing their profile or organization record at Cloudflare.com.

Please note that before we can complete your Rights Request, we will need to
verify that your identity matches that of the data in which you are requesting
to exercise your rights. You can expect a verification email under separate
cover, to the email address associated with your personal information on file.
If you are making a Rights Request on behalf of another individual as an
authorized agent, we require that either (a) the data subject must verify their
identity and directly confirm with Cloudflare they provided the authorized agent
permission to submit the Rights Request, (b) the authorized agent must be
provided power of attorney by the data subject in accordance with the law of the
data subject’s jurisdiction, or (c) the Rights Request must otherwise be
submitted in accordance with applicable privacy law.

For any Rights Request, we will need to verify a requestor is inquiring about
their own information before we can assist. Where a Rights Request may implicate
the personal information of another individual, we must balance the request
against the risk of violating another person’s privacy rights. We will comply
with Rights Requests to the extent required by applicable law or the US-Swiss or
US-EU Privacy Shield. In the event that your Rights Request is denied, residents
of the U.S. states Virginia and Colorado may appeal our decision by responding
to the email informing them of the denial or by submitting a Rights Request to
appeal to sar@cloudflare.com, and we will respond within sixty (60) days. In the
EEA, the UK, and Switzerland, you also have the right to lodge a complaint with
a supervisory authority.

Please note that we do not retain any personal information about 1.1.1.1
resolver users that would be subject to the Rights Requests described above. In
addition, Cloudflare has no direct relationship with End Users. Even where
“Cloudflare” may be indicated as the authoritative name server for a domain,
unless Cloudflare is the owner of that domain, we have no control over a
domain’s content. Accordingly, we rely upon our Customers to comply with the
underlying legal requirements for Rights Requests in accordance with their
obligations under applicable data protection laws. If an End User requests that
we fulfill a Rights Request, we will direct that End User to contact the
Customer website(s) with which they interacted directly. Our Customers are
solely responsible for ensuring compliance with all applicable laws and
regulations with respect to their website users.



9. COMMUNICATION PREFERENCES

Cloudflare will send you commercial communications based on the communication
preferences in your account settings. Cloudflare also will send you
service-related communications. You may manage your receipt of commercial
communications by clicking on the “unsubscribe” link located on the bottom of
such emails, through your account settings if you have a Cloudflare account, or
you may send a request to unsubscribe@cloudflare.com.


10. DATA SECURITY, DATA INTEGRITY AND ACCESS

We take all reasonable steps to protect information we receive from you from
accidental or unlawful destruction, loss, alteration, and unauthorized
disclosure or access. We have put in place appropriate physical, technical and
administrative measures to safeguard and secure your information, and we make
use of privacy-enhancing technologies such as encryption. If you have any
questions about the security of your personal information, you can contact us at
privacyquestions@cloudflare.com.


11. DATA RETENTION

We store your personal information for a period of time that is consistent with
the business purposes set forth in Section 3 of this policy or as long as needed
to fulfill and comply with legal obligations. The criteria we used to determine
how long we store your personal information will vary depending on several
different factors. We typically consider the following when determining data
retention:

 * The purpose for collecting the personal information in the first place. For
   example, if you have an active account with us, we need to keep your contact
   information during the entirety of that time in order to provide you with
   support or contact you regarding your account;

 * The volume, nature, and sensitivity of the personal information we are
   processing;

 * The potential risk of harm from unauthorized use or disclosure of the
   personal information;

 * Whether we can achieve the purposes for processing with less data or through
   other means

 * Legal requirements that may apply to the data, such as applicable statutes of
   limitation or contractual obligations.

When the data retention period expires for a given type of data, we will delete
or destroy it. If, for technical reasons, we are unable to do so, we will
implement appropriate security measures to prevent any further use of such data.


12. NOTIFICATION OF CHANGES

If we make changes to this Policy that we believe materially impact the privacy
of your personal information, we will promptly provide notice of any such
changes (and, where necessary, obtain consent), as well as post the updated
Policy on this website noting the effective date of any changes.


13. BUSINESS TRANSACTIONS

We may assign or transfer this Policy, as well as information covered by this
Policy, in the event of a merger, sale, change in control, or reorganization of
all or part of our business.


14. ENGLISH LANGUAGE CONTROLS

Non-English translations of this Policy are provided for convenience only. In
the event of any ambiguity or conflict between translations, the English version
is authoritative and controls.


15. DISPUTE RESOLUTION

If you have an unresolved privacy or data-use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.


16. NOTICE TO CALIFORNIA RESIDENTS

This section applies only to California residents. It describes how we collect,
use, and share Personal Information of California residents in operating our
business, and their rights with respect to that Personal Information. For
purposes of this section, “Personal Information” means information that
identifies, relates to, describes, is reasonably capable of being associated
with, or could reasonably be linked, directly or indirectly, with a particular
consumer or household as defined in the CCPA. It does not include information
exempted from the scope of the CCPA.

How We Collect, Use, and Share Your Personal Information under the CCPA

We may collect, use, and disclose for our business and commercial purposes, the
following categories of Personal Information:

 * Identifiers for the categories of individuals/users defined in Section 1 of
   the Cloudflare Privacy Policy (e.g., email address of Customers and
   Administrative Users, name and contact information of Attendees);

 * Payment and customer records information of our Customers;

 * Protected classification characteristics (e.g., age, ethnicity, race,
   languages spoken, or gender) to the extent these characteristics are
   voluntarily disclosed to us or contained in any content transmitted across or
   stored on our network;

 * Commercial information (e.g., records of products or services purchased,
   obtained, or considered, or other purchasing or usage histories);

 * Professional or employment information;

 * Internet or other electronic network activity information; and

 * Inferences (e.g., information about your interests or preferences).

The sources from which we collect information are described in Section 2 of the
Cloudflare Privacy Policy.

The business and commercial purposes for which we collect and use this
information are described in Section 3 of the Cloudflare Privacy Policy.

The categories of third parties to whom we “disclose” the information for a
business purpose are described in Section 5 of the Cloudflare Privacy Policy.

Your California Privacy Rights

As a California resident, you have the rights listed below. However, these
rights are not absolute, and in certain cases we may decline your request as
permitted by law.

 * Knowledge. You can request information about what personal information we
   have collected about you, including:
   
    * the categories of personal information;
   
    * the categories of sources from which the personal information is
      collected;
   
    * the business or commercial purpose for collecting, selling, or sharing
      personal information;
   
    * the categories of third parties to whom we disclose personal information;
   
    * the specific pieces of personal information that we have collected about
      you.

 * Access. You can request a copy of the Personal Information that we have
   collected about you.

 * Deletion. You can ask us to delete the Personal Information that we have
   collected from you.

 * Correction. You can ask us to rectify inaccurate personal information and,
   taking into account the purpose of processing the personal information,
   ensure it is complete;

 * Opt-out of sales or sharing. You can ask that we do not “sell” or “share”
   your Personal Information as “sell” and “share” are explicitly defined under
   the CCPA. For more information, please refer to the section titled “Right to
   Opt Out of the Sale and Sharing of Your Personal Information” below.

 * Nondiscrimination. You are entitled to exercise the rights described above
   free from discrimination. This means that we will not penalize you for
   exercising your rights by taking actions such as denying you the Services;
   increasing the price/rate of the Services; decreasing service quality; or
   suggesting that we may penalize you as described above for exercising your
   rights.

In order to submit a request to exercise your right of information, access, or
deletion pursuant to the CCPA, please follow the instructions for the submitting
a Rights Request detailed in Section 8, above. Please note, we reserve the right
to confirm your California residence to process your requests and may need to
confirm your identity to process certain requests using the verification methods
described in Section 8. For example, we take reasonable precautions to verify
the identities of those California residents submitting requests to delete or
access Personal Information.

Right to Opt Out of the Sale and Sharing of Your Personal Information

Cloudflare does not sell your Personal Information in the conventional sense
(i.e., for money). Like many companies, however, we use services that help
deliver interest-based ads to you and may transfer Personal Information to
business partners for their use. Making Personal Information (such as online
identifiers or browsing activity) available to these companies may be considered
a “sale” or “sharing” of your Personal Information under the CCPA.

You can request to opt out of such “sale” or “sharing” of your Personal
Information using the “Do Not Sell or Share My Personal Information” link in the
footer below.

In addition, some internet browsers offer the option to enable opt-out signals
such as Global Privacy Control that lets you tell websites that you do not want
to have your online activities tracked. Cloudflare responds to these signals by
processing them as a request to opt out of the “sale” or “sharing” of your
Personal Information as discussed above.

Please note that you will still see some advertising, regardless of your
selection. We do not impose verification protocols for processing opt out
requests unless we have reason to question the authenticity of a requester’s
identity, in which case we may request evidence of identity and California
residency.


17. CONTACT INFORMATION

Cloudflare, Inc.
101 Townsend St.
San Francisco, CA 94107
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare (Canada) Information Technology Co., Ltd.
Suite 2600, Three Bentall Centre
595 Burrard Street, P.O. Box 49314
Vancouver, BC V7X 1L3
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare, Ltd.
County Hall/The Riverside Building
Belvedere Road
London, SE1 7PB
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Portugal, Unipessoal Lda.
Largo Rafael Bordalo Pinheiro 29
1200-369 Lisboa
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Germany GmbH
Rosental 7
80331 München
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare France SAS
6 place de la Madeleine
75008 Paris
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Netherlands B.V.
Keizersgracht 62,
1015CS Amsterdam
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Pte., Ltd.
182 Cecil Street, #35-01
Frasers Tower, Singapore 069547
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Australia Pty Ltd.
333 George St., 5th Floor
Sydney, NSW 2000
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare (Beijing) Information Technology Co., Ltd.
16 South Guangshun Street
Donghuang Building 17th Floor
Chaoyang District Beijing 100015
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Japan K.K.
Marunouchi Kitaguchi Building 9F
1-6-5 Marunouchi, Chiyoda-ku
Tokyo, 100-0005
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Middle East FZ-LLC
DIC 1 Internet City Road
Building 1, Ground Floor, Office 17
Jumeirah
Dubai UAE
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare India Private Limited
No. 215 Richmond Towers, 12 Richmond Road, Richmond Town
Banglore, Bangalore, Karnataka, India, 560025
Attention: Grievance Officer
privacyquestions@cloudflare.com

Area 1 Security, LLC
838 Walker Road Suite 21-2,
Dover, DE, 19904
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Korea LLC
8-113 (Samseong-dong), Teheran-ro 507
Gangnam-gu, Seoul, South Korea, 06168
Attention: Data Protection Officer
privacyquestions@cloudflare.com

Cloudflare Mexico S. de R.L de C.V.
Paseo de los Tamarindos 150, Bosques de las Lomas, Cuajimalpa
Ciudad de México, C.P. 05120
Attention: Data Protection Officer
privacyquestions@cloudflare.com










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HAVE QUESTIONS?

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If you have questions about these terms or anything else about Cloudflare,
please don't hesitate to contact us:

+1 (650) 319-8930

Cloudflare, Inc.
101 Townsend St,
San Francisco, CA 94107
USA

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