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Help Document
 * Overview
 * Getting started
 * Enrolling in ADSelfService Plus
 * Identity verification process
 * How do I reset my password?
 * How do I unlock my account?
 * How to change password?
 * Update information in Active Directory
 * Employee search
 * Organization Chart
 * Linking enterprise accounts
 * Subscribe or unsubscribe to a group
 * Personalize user portal
 * Raising a self-service request
 * Accessing applications via SSO




HOW DO I ENROLL IN ADSELFSERVICE PLUS?

ADSelfService Plus authenticates your identity using the information you provide
during the enrollment process. Enrollment is mandatory if you want to reset your
password or unlock your accounts using ADSelfService Plus.

Note: Your admin might choose to enforce any or all the authentication
techniques available in ADSelfService Plus. Based on that, you'll be required to
provide the required information.


ENROLLMENT USING SECURITY QUESTION AND ANSWERS

 * In the ADSelfService Plus’ user portal, go to Enrollment tab → Security
   Questions.
 * Any of these three windows will open.
    * Mandatory security questions: Your administrator would have already
      configured the security questions. All you have to do is provide
      appropriate answers.
   
      
   
    * Custom security questions: Configure your own security questions and
      provide appropriate answers.
   
      
   
    * Select a question from the list: A set of security questions defined by
      your administrator will be displayed. You choose the questions using which
      you wish to be authenticated and provide appropriate answers.
   
      

 * Click Next.


ENROLLMENT USING EMAIL ADDRESS


GET VERIFICATION CODE VIA EMAIL ID

 * In the ADSelfService Plus’ user portal, go to the Enrollment tab → Email
   verification
 * Enter your email ID.
 * Verify the entered email ID by entering the verification code sent to your
   mail.
 * Click Next.

   


ENROLLMENT USING MOBILE NUMBERS


GET VERIFICATION CODE VIA MOBILE NUMBER

 * In the ADSelfService Plus’ user portal, go to Enrollment tab → Mobile
   Verification
 * Enter your mobile number.
 * Verify the entered mobile number by entering the verification code sent to
   your device.
 * Click Next.

   


ENROLLMENT USING GOOGLE AUTHENTICATOR


PREREQUISITE:

 * Download Google Authenticator app in your mobile device from the Play Store
   or the App Store.


CONFIGURATION STEPS:

 * In the ADSelfService Plus’ user portal, go to Enrollment tab → Google
   Authenticator. A QR code will be displayed.
 * Go to Google Authenticator app in your mobile. Select Scan QR code and scan
   the displayed QR code.
 * If that method fails, click Can't scan it? link. A set of numbers will be
   displayed.
 * Go to Google Authenticator app in your mobile. Select Manual entry → enter
   the displayed numbers in the app.
 * A one-time-passcode is generated in the app. Type that value in the Enter
   code field.
 * Click Next.

   


ENROLLMENT USING MICROSOFT AUTHENTICATOR


PREREQUISITE:

 * Download the Microsoft Authenticator app on your mobile device from the
   Google Play Store or the Apple App Store.


CONFIGURATION STEPS:

 * In the ADSelfService Plus’ user portal, go to Enrollment → Microsoft
   Authenticator. A QR code will be displayed.
 * Go to Microsoft Authenticator app in your mobile. Select Scan QR code and
   scan the displayed QR code.
 * If that method fails, click Can't scan it? link. A set of numbers will be
   displayed.
 * Go to Microsoft Authenticator app in your mobile. Select Add account → Other
   (Google, Facebook, etc.) → OR ENTER CODE MANUALLY. Enter the Account name
   (something to identify your account, say, ADSSP) and type the Secret Key
   displayed below. One-time-passcode is generated.
 * Switch to the user portal and type the one-time-passcode in the Enter code
   field.
 * Click Verify Code.

   


ENROLLMENT USING AZURE AD MFA

To enable Azure AD MFA, enrollment is not required from the ADSelfService Plus
portal. You must already be enrolled for authentication methods configured by
your administrator in the Azure AD user portal. Contact your administrator if
not.


ENROLLMENT USING YUBIKEY AUTHENTICATOR


PREREQUISITE:

 * Enrolling through a workstation: Plug in the Yubikey device to your
   workstation. Place the cursor in the field below and press/hold the button on
   the plugged-in Yubikey device depending on the slot configured. The code is
   automatically updated.

   

 * Enrolling through a mobile device: If you are using an NFC-enabled mobile
   device, simply tap the Yubikey device against your mobile. Copy the displayed
   passcode and paste it in the field below.

   

 * Click Next.


ENROLLMENT USING ZOHO ONEAUTH

Note: Install Zoho OneAuth in your mobile device. You can download it from the
Google Play Store or the Apple App Store.
 * In the ADSelfService Plus' user portal, go to Enrollment tab > Zoho OneAuth
   TOTP. A QR code will be displayed.
 * Open the Zoho OneAuth app on your phone. Go to Authenticator ( ) > OTP
   Authenticator.
 * Click the "+" and select Scan the QR secret.
 * Scan the QR code displayed on the ADSelfService Plus user registration
   screen.
 * If this method fails, click Can't scan the QR code? link. A secret key will
   be displayed.
 * Open the Zoho OneAuth app on your phone. Select Enter secret manually and
   enter the secret key in the app.
 * A one-time-passcode is generated in the app. Type that value in the Enter the
   TOTP field in the ADSelfService Plus user registration screen.
 * Click Next.

   


ENROLLMENT USING DUO SECURITY

 * In the ADSelfService Plus’ user portal, go to Enrollment tab → DUO Security.
 * Follow the steps given in the webpage.
 * Click Next.

   


ENROLLMENT USING RSA SECURID

For RSA Authentication, enrollment is not required from ADSelfService Plus
portal. Please contact your administrator for the RSA hardware token that is
mapped to your account.


ENROLLMENT USING RADIUS AUTHENTICATION

For RADIUS Authentication, enrollment is not required from ADSelfService Plus
portal. Please contact your administrator for the RADIUS password that is mapped
to your account.


ENROLLMENT USING SAML AUTHENTICATION

For SAML Authentication, enrollment is not required from ADSelfService Plus
portal. Please contact your administrator to receive the identity provider
credentials that is mapped to your account.


ENROLLMENT USING AD SECURITY QUESTIONS

For utilizing AD Security Questions method of authentication, you are not
required to enroll from ADSelfService Plus portal. If you are unsure about the
answers for the displayed AD security questions, please contact your
administrator.


ENROLLMENT USING PUSH NOTIFICATION AUTHENTICATION

 * Log in to the ADSelfService Plus mobile app > click Enrollment → Push
   Authentication.
 * Follow the steps displayed in the webpage.




ENROLLMENT USING FINGERPRINT AUTHENTICATION

 * Log in to the ADSelfService Plus mobile app > click Enrollment → Fingerprint
   Authentication.
 * Follow the steps displayed in the webpage.




ENROLLMENT USING QR CODE AUTHENTICATION

 * Log in to the ADSelfService Plus mobile app > click Enrollment → QR code
   Authentication.
 * Follow the steps displayed in the webpage.




ENROLLMENT USING TOTP AUTHENTICATION

 * Log in to the ADSelfService Plus mobile app > click Enrollment → TOTP
   Authentication.
 * Follow the steps displayed in the webpage.




BACKUP VERIFICATION CODES

The codes are a set of 12-character codes that you can generate and use to
verify your identity. There are 5 backup codes in a set. You can use these codes
if you are unable to use your enrolled MFA methods for authentication or you
don't have access to you MFAdevice. Each code can be used only once for
verifying your identity during machine, VPN, and ADSelfService Plus logins or
for performing any self-service actions.

BACKUP CODE GENERATION:

The MFA backup codes section can be accessed from:

 1. Enrollment tab: In the ADSelfService Plus user portal, go to Enrollment.
    Under MFA Recovery Mode, select Generate One-Time Use Backup Codes.

    

 2. Profile icon: If the Enrollment tab is not available, in the ADSelfService
    Plus user portal, click the profile icon and select MFA Recovery from the
    profile menu that appears.

    

 1. The Generated Backup Verification Codes section will appear. Here, five MFA
    backup verification codes will be displayed. If you require a new set of
    codes,click Generate New Codes. The previously displayed set of codes will
    be invalidated.
 2. Choose what to do with the generated codes:
     * Save as Text: Download the codes as a text file.
     * Send Email: Email the backup codes to a specific email address.
     * Print: Print a hard copy of the codes.

 3. Click Close.

    

TABLE OF CONTENT

 * Enrollment using security questions and answers
 * Enrollment using Email address
 * Enrollment using Mobile numbers
 * Enrollment using Google Authenticator
 * Enrollment using Microsoft Authenticator
 * Enrollment using Azure AD MFA
 * Enrollment using DUO Security
 * Enrollment using RSA SecurID
 * Enrollment using RADIUS Authentication
 * Enrollment using SAML Authentication
 * Enrollment using AD Security Questions
 * Enrollment using Push Notification Authentication
 * Enrollment using Fingerprint Authentication
 * Enrollment using QR code Authentication
 * Enrollment using TOTP Authentication
 * Enrollment using Yubikey Authenticator
 * Enrollment using Zoho OneAuth
 * Backup verification codes

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