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Agile Management
Why invest?
Enterprise
Book now




TRAINING
COACHING
KEYNOTES

From journey mapping to journey management:
Operationalize journey maps as a cross-silo information system for more
customer-centric decision-making.


Check out courses



Book Projekt

I am working on our newest book, “This is Journey Management”.
‍Like with the previous books, we strive to co-create it together with the
global Journey Management community. If you would like to contribute cases,
write parts, and/or review chapters, sign up! We're opening up our manuscript
for further co-creation  in 2024 ...


Sign up as contributor



COURSE OVERVIEW

12.12.2023
→
14.12.2023


THIS IS JOURNEY MANAGEMENT – ONLINE

3x 3-hour online course
Zoom & Mural
Online
English
More Information
→
23.4.2024
→
25.4.2024


THIS IS JOURNEY MANAGEMENT – ONLINE

3x 3-hour online course
Zoom & Mural
Online
English
More Information
→



HOW TO MANAGE MULTIPLE AGILE PROJECTS OR EVEN AN AGILE ORGANIZATION?


UNFORTUNATELY, SILOS PERSISTS IN AGILE-LAND.

Agile projects often still lack a shared language, mutual tools, or a common
perspective between all involved teams and departments. Each organizational
silo, such as teams, departments, disciplines, work in a different way with a
dedicated language and incompatible set of software tools.


THIS MAKES TRUE AGILE WORKING VERY HARD.

Managing one such project is a challenge; understanding overlaps and
contradictions between many agile projects is really hard. If you’re looking for
a way to handle this and drive customer-/employee-centricity in your
organization, Journey Map Ops might be what you’re looking for …


TRANSFORM EXPERIENCES WITH JOURNEY MAPS

CUSTOMER JOURNEY MAPS
Visualize and design customer and employee experience
Go through your customer’s experience step by step with journey maps. Understand
the reality of your customers. Eliminate bad experiences in their journey.
Design your touchpoints to create an awesome experience for your customers. Make
sure that your products provide real value to your customers and turn them into
your ambassadors.


JOURNEY MAP SOFTWARE
Embed customer-centricity in teams and companies
Smaply, a software for journey maps, enables you to quickly create and share
professional journey maps across teams and organizations. Give your team a tool
that helps them to always focus on your customers. Also, apply journey maps to
design for employee experience: Attracting and keeping the talents that drive
your business.


JOURNEY MAnagement
Use a customer-centric management tool for agile organizations
Use journey maps as a visual management tool connecting the silos of your
organization. See how all projects and initiatives in your company impact your
customers’ experience on one map. Build a hierarchy of maps to zoom into
details. Find overlaps and contradictions between projects early on saving time
and money.



INTRO SLIDE DECK


NEED TO PITCH THIS TO YOUR COLLEAGUES?

Here are some slides that might help you.

Download our slides for free.





WHY INVEST?

No matter if you’re completely new to journey maps or if you’re a veteran in
journey mapping, using journey maps as a visual customer-centric management tool
requires a specific set-up and governance structure. When implemented correctly,
it can help you to keep an overview of ongoing and planned initiatives in your
organization as well as a repository of past projects including previous journey
maps and research data.



JOURNEY MANAGEMENT
ENABLES YOU TO

 1. Keep a hierarchy of maps that are always up-to-date
 2. Build a repository of previous projects and research data
 3. Coordinate all projects in your organization with impact on CX/EX
 4. Find old projects and build new projects on existing data
 5. Actively build bridges between organizational silos


WHAT DO YOU NEED TO BRING

 * A team of 3-15 people who are interested in trying and installing Journey Map
   Ops in your organization
 * No previous knowledge on journey mapping needed, but, of course, it is
   helpful
 * Approx. 4 hours per week work time between the workshops and council meetings
 * Meeting room with stable internet connection, video and audio setup for video
   calls


BOOK REMOTE COACHING FOR YOU AND YOUR TEAM.

Our programme consists of 10 coaching units spread over 3 month. We enable you
and your team to implement Journey Map Operations in your organization.

Book now

Stickdorn Service Design GmbH
Burgstall 42b
6162 Mutters
Innsbruck/Austria

www.marcstickdorn.info
mail@marcstickdorn.info


Course overview
Agile Management
Why invest?
Enterprise

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