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800-995-7586
 * SUPPORT & DOCS
 * LOGIN
 * CONTACT

Main Menu
MENUMENU
 * Products & Services
   * * * Fuse - Programmable GUI environment that enables team collaboration for
         voice apps
       * Chat - Omni-channel communication with chatbots
       * Conversational AI - Understand caller intent
       * DEV - Programmable voice platform for dynamic, complex, and secure apps
       * Insight - Omni-channel survey creator
       * Professional Services - Accelerate deployment for rapid ROI
       * SecureAssistant - Agent-present virtual voice assistant for secure
         payments
       * VoiceTrends - Analytics for voice applications
 * Solutions
   * * * Account Inquiries & FAQs - Handle repetitive queries with ease
       * Card Activations & Servicing - Improve card profitability
       * Mobile Workforce Reporting - Automate timekeeping processes over the
         phone
       * Notifications & Reminders - Leverage voice dialogs and SMS to get the
         word out
       * Payments - Process secure customer payments over the phone
       * Surveys - Build voice surveys in minutes
 * Resources
   * * * Support & Docs
       * White Papers
       * Case Studies
     * * Webinars
       * Blog
       * Security & Compliance
 * Partners
 * Pricing

Slide


VOICE AUTOMATION SOLUTIONS


CONNECTING CALLERS TO INFORMATION SECURELY AND EFFICIENTLY

TALK TO AN EXPERT
Start A Free Trial
Slide


AVAILABLE NOW!


PLUM CHAT

Chatbot tool that enables customers the ability to communicate in their
preferred communication channel

LEARN MORE







VOICE AUTOMATION SOLUTIONS


CONNECTING CALLERS TO INFORMATION SECURELY
AND EFFICIENTLY

Talk to an Expert
Start a Free Trial


FUSE UPGRADES ARE HERE! CLICK HERE TO LEARN MORE


INTERACTIVE VOICE RESPONSE (IVR), VIRTUAL AGENTS (IVAS) & CONVERSATIONAL AI



Automation has become a part of our daily lives as self-service options are
becoming more preferred by customers. Voice automation solutions help businesses
of any size to become more efficient, quicker to respond to customer requests
and more consistent in customer service delivery while adhering to compliance
requirements.

Voice automation has grown beyond finding a contact through a phone tree. It now
allows customers to place orders, get account information, refill prescriptions,
set appointments and so much more. The possibilities are growing as businesses
seek better ways to connect with customers and reduce labor costs in crowded and
competitive markets.

By automating common activities with easy-to-use voice applications, you can
modernize your customer experience, lower operating costs, keep customer service
in-house and improve employee productivity. Find your solution to optimize your
buisiness today!

DOWNLOAD THE COMPANY OVERVIEW




PLUM CUSTOMERS




DEVELOPERS, WE'VE GOT WHAT YOU'RE LOOKING FOR:


DOCUMENTATION



APIs, sample code, tutorials and videos
at your fingertips

Show Me the Docs


SUPPORT



Access our robust collection of support resources or talk to our team

Support Portal


APIS



Integrate with any database, CRM, call center suite, or payment gateway

Learn about DEV


LOW-CODE



Build IVAs yourself with low-code visual building tools and templates in  Plum
Fuse

Learn about Fuse


ARE YOU READY TO BUILD AN AUTOMATED VOICE SOLUTION?
SIGN UP FOR A FREE TRIAL TODAY.

Get Started Today


BUSINESS LEADERS, LET US SOLVE YOUR PROBLEMS.


SOLUTIONS SERVICES



Plum Voice professional services team collaborates with your team to deploy
self-service voice solutions


CONTAINMENT RATES



Improve CSAT with an average 80% first call resolution


SCALABILITY & RELIABILITY



Plum Voice handles millions of calls each day and can scale to need


SECURITY



Descope your contact center from PCI-DSS, SOC2, HIPAA, etc. compliance with
virtual  agents

Plum Voice has created AI Fusion. It's a standalone voice processing environment
that can access each of the major AI engines - Nuance, Google, Amazon, IBM, Etc.
- at each instance of a dialog to interpret a single utterance. Use AI Fusion to
build an IVR application with conversational AI that isn't tied to one voice
recognition system for a better customer experience.




LEARN MORE ABOUT HOW VOICE AUTOMATION SOLUTIONS CAN BENEFIT YOUR COMPANY

Contact Us Today


HOW CAN PLUM VOICE HELP YOUR BUSINESS?






PLUM SUCCESS STORIES

"Since we started onboarding clients in 2016, the Plum support team has been
great to work with. They have made the provisioning process quite easy and are
very prompt and polite with their responses. Getting to know the names behind
the team makes the experience more personal."

Lisa, Vice President of Operations
Payment System Company



"We selected the Fuse product for its ease of use as well as reliability. The
setup is very intuitive and can be customized to your business's needs. We like
that you can create your own testing environments and deploy immediately. The
right tools really do make a difference."


Stephanie R., Vice President of Customer Experience
Utilities Company

"Very flexible, you can make changes in the portal with relative ease, and the
changes are made instantly."

Mark Y., Sr. Director of Technical Support
Computer Software Company

"Overall, extremely pleased with Fuse. Along with being easy to use, it allows
for a lot of flexibility, allowing for additional JavaScript or VoiceXML if the
standard data gathering/processing modules cannot accomplish a client's
customized request. This has been a crucial factor for several of our
implementations."

Pete C., Integrations Analyst
Financial Services Firm

Read our Case Studies

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Contact

 * Products & Services
   * Fuse
   * Conversational AI
   * Chat
   * DEV
   * Insight
   * Professional Services
   * SecureAssistant
   * VoiceTrends
 * Solutions
   * Account Inquiries & FAQs
   * Card Activations & Servicing
   * Mobile Workforce Reporting
   * Notifications & Reminders
   * Payments
   * Surveys

 * Resources
   * Support & Docs
   * Videos
   * White Papers
   * Case Studies
   * Webinars
   * Blog
   * Security and Compliance
 * Industries
   * Financial Services
   * Healthcare
   * Insurance
   * Prepaid Cards
   * Technology & SaaS
   * Utilities

 * Partners
 * Pricing
 * Company
   * About
   * Press & Media
   * Careers
   * What is IVR?
   * What is CPaaS?
   * What is VoiceXML?
   * What is Conversational AI?
   * What are IVAs?
   * What is Voice Biometrics?
   * Cloud IVR
   * What are APIs?
   * What is CCaaS?
   * Contact

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