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  stepup="1" name="headerSISU" class="cpidSignIn sso_form" businessurl="/dash-tableau/en/" id="signinFormMobile">
  <div class="signin-account-container">
    <h3 class="signin-header">Access your account</h3>
    <label for="username" class="title">Username</label>
    <input id="username" placeholder="" name="username" type="text">
    <div class="rememberme-wrapper">
      <input value="1" id="rememberme" name="rememberme" type="checkbox">
      <label for="rememberme">Remember my username on this device</label>
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    <label for="password" class="title">Password</label>
    <input id="password" placeholder="" name="password" type="password" autocomplete="nope">
    <input value="Sign in" class="button" type="submit">
    <div class="user-secure"> Forgot
      <a href="https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/forgot-username?&amp;sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport%2Fkb%2Freceiving%2Ftracking%2Fhow-to-find-a-tracked-item-marked-as-delivered&amp;targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport%2Fkb%2Freceiving%2Ftracking%2Fhow-to-find-a-tracked-item-marked-as-delivered%3FforceVouchFor%3Dtrue&amp;businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" class="sso_link" businessurl="/dash-tableau/en/" tabindex="0">Username?</a>
      or
      <a href="https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/forgot-password?&amp;sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport%2Fkb%2Freceiving%2Ftracking%2Fhow-to-find-a-tracked-item-marked-as-delivered&amp;targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport%2Fkb%2Freceiving%2Ftracking%2Fhow-to-find-a-tracked-item-marked-as-delivered%3FforceVouchFor%3Dtrue&amp;businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" class="sso_link" businessurl="/dash-tableau/en/" tabindex="0">Password?</a>
    </div>
  </div>
  <div class="create-account-container">
    <h3 class="signin-header">Register online</h3>
    <p class="signup-text-mobile"> Create an online account in a few easy steps! </p>
    <a href="https://sso-osu.canadapost-postescanada.ca/pfe-pap/en/registration?&amp;sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport%2Fkb%2Freceiving%2Ftracking%2Fhow-to-find-a-tracked-item-marked-as-delivered&amp;targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport%2Fkb%2Freceiving%2Ftracking%2Fhow-to-find-a-tracked-item-marked-as-delivered%3FforceVouchFor%3Dtrue&amp;businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" stepup="1" class="button sso_link" businessurl="https://www.canadapost-postescanada.ca/dash-tableau/en/" tabindex="0">Create an online account in a few easy steps!</a>
  </div>
</form>

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For the latest on our efforts during COVID-19 please click here.


SUPPORT


 * Support
 * Receiving
 * Tracking

Track shows my item was successfully delivered, but I have not received it. What
should I do?

When our Track tool indicates that a letter or parcel was successfully
delivered, it means the item arrived as addressed. Some addresses do not have
deliveries directly to your door; you may need to check a second location like a
mail room, front desk, or safe drop location. Also, check with everyone in the
household as another member of the house may have received or retrieved the
item.

If a signature is shown on Track, see if it matches anyone in the household who
may have signed for the item, as we deliver to the address and not to the name
on the item.


WHAT YOU CAN DO

If you can’t find your delivery, try the options below:

Delivery locationWhere to look for your item

A business

Mailroom, front desk or security, courier service or 3rd party

An apartment building

In your individual box or in the parcel locker (we leave a key in your box).
Check with the security desk, building superintendent or concierge.

Community mailbox

In your box or we'll leave a key in your box for the parcel compartment.

Large company or institution (e.g. university)

The mailroom. This is our final point of delivery. You may have a time lapse
before the mailroom delivers the item (or notifies you to pick it up).

Safe drop

A safe location on household premises. Check around the property to locate the
item. Check with other members of the household, as they may have taken the item
into the house.

Note: In rare cases, a delivery scan is entered into our system before the item
is delivered. If you cannot locate the item using the tips above, please allow
24 hours for updates or final delivery.


THE DELIVERY ADDRESS WAS WRONG OR INCOMPLETE

After delivery we’re unable to correct an address on an item. If you can’t
locate the item, please contact the sender. Learn more about what happens to a
parcel or letter that is addressed incorrectly or missing information.

If a signature is shown on Track, see if it matches anyone in the household who
may have signed for the item, as we deliver to the address and not to the name
on the item.


WHAT YOU CAN DO

If you can’t find your delivery, try the options below:

Delivery locationWhere to look for your item

A business

Mailroom, front desk or security, courier service or 3rd party

An apartment building

In your individual box or in the parcel locker (we leave a key in your box).
Check with the security desk, building superintendent or concierge.

Community mailbox

In your box or we'll leave a key in your box for the parcel compartment.

Large company or institution (e.g. university)

The mailroom. This is our final point of delivery. You may have a time lapse
before the mailroom delivers the item (or notifies you to pick it up).

Safe drop

A safe location on household premises. Check around the property to locate the
item. Check with other members of the household, as they may have taken the item
into the house.

Note: In rare cases, a delivery scan is entered into our system before the item
is delivered. If you cannot locate the item using the tips above, please allow
24 hours for updates or final delivery.


THE DELIVERY ADDRESS WAS WRONG OR INCOMPLETE

After delivery we’re unable to correct an address on an item. If you can’t
locate the item, please contact the sender. Learn more about what happens to a
parcel or letter that is addressed incorrectly or missing information.





--------------------------------------------------------------------------------


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