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 1. Home >
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 5. The Competitive Advantages of Joint Commission Home Care Accreditation >


THE COMPETITIVE ADVANTAGES OF JOINT COMMISSION HOME CARE ACCREDITATION

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Hello everyone, my name is Ashley Zagoda,

and I'm glad that you're here

to join us today

for our webinar presentation.

I'm just going to wait

a moment or two more

to give people a minute to sign on,

but we'll be getting started

quite shortly.

Thank you.

Okay. It is 1:02, so I think

we're going to get started.

Again, I wanted to introduce myself.

My name is Ashley Zagoda.

Good afternoon

and thank you for joining us

at Joint Commission today.

I am part of the Home Care team here

and I'll be moderating today's webinar.

Just as we get started,

I have a couple of pieces of housekeeping

I wanted to take care of,

just to go over a few items

so you know how to participate

in today's event.

We've taken a screenshot here

of an example of the attendee interface.

You should see something

that looks like this

on your own computer desktop

in the upper right corner.

You've joined the presentation listening

using your computer's

speaker system by default,

but if you prefer to join over the phone,

just select telephone in the Audio menu,

and the dial-in information

will be displayed.

You will have the opportunity

to submit text questions to me

during the webinar today

by typing your questions

into that Questions pane

in the control panel,

and you can send your questions

at any time during the presentation.

I'll be collecting them

and addressing them

at the end, in the Q&A section

of today's presentation.

And if I don't get to your question,

then I'll follow up with you directly

after the webinar

and make sure that I get you

the information that you're looking for.

So, again, thank you for being here today.

I'm Ashley Zagoda,

and I've been part of the Home Care team

at Joint Commission

for almost three years.

I'll be your speaker.

And today we're going to be covering

just a few of the reasons

why choosing The Joint Commission

as your accreditor

gives you a competitive advantage

in the home care space.

First, we'll spend just a moment

on who we are,

and then we'll cover

the market distinctions,

clinical outcomes,

and the tools and resources

that define the experience of being

Joint Commission accredited for Home Care.

We'll have time for questions

at the end, again.

So if you have any, please feel free

to pop them in the chat,

but for now, let's dive in.

So, as we get started, I'd like to note

that on these title card slides,

you'll see some

little customer testimonial quotes

over there on the right,

talking about the experience

and benefits of working with us.

If you have any questions on those,

please feel free to let me know.

But, for now, let's talk a little bit

about who we are.

The Joint Commission at its core

is a performance improvement company.

Our goal is to improve the health care

that's delivered to patients

all over the continuum of care,

but for right now,

we're going to be focusing on home care.

Our accreditation is recognized

as a symbol of quality

that reflects an organization's commitment

to meeting the defined

performance standards

that are uniquely focused on home care

and helping to promote

the safety of patient care.

Accreditation is also a great way

to establish a solid foundation

for the high quality care

of your organization.

If we take a look at who we are

by the numbers,

The Joint Commission

is offering a robust portfolio

of accreditation

and certification programs

with more than 70 years experience

and 20,000 accredited programs.

But with more than 4,500 accredited

home care organizations,

home care is actually

the biggest customer base

for The Joint Commission,

and we serve the full continuum

of home care,

as you can see there in the middle.

Our Gold Seal is a distinction of quality

that's recognized worldwide,

and we're proud to be synonymous

with those strong safety

and quality standards.

So, again, we'll just take a quick look

into how that accreditation works.

So, accreditation, as we discussed,

is a quality-focused market distinction

that's achieved by demonstrating

your organization's performance

against a set of industry standards.

Now, those standards

are national guidelines

that provide an organizational framework

to support improvements

in care, treatment, or services.

They're developed

with input from your industry peers

and nationally accredited experts,

and are considered the industry benchmark

for quality and safety.

Organizations, if they're interested

in accreditation with us,

will voluntarily invite and partner

with The Joint Commission

to come into their organization

every three years

to evaluate their operations in a survey

in order to improve the quality of care,

efficiency and effectiveness

of those services.

The Joint Commission survey looks,

quote unquote, under the hood

of an organization

beyond law and regulation.

It includes not only

looking at the provision of care,

treatment and services

or the record of care,

but also incorporates

National Patient Safety Goals.

Now, accreditation is the foundation

of everything we do,

but it is just the beginning.

Every certification service

or educational program that we offer

is designed to help you

strengthen your quality,

enhance your outcomes,

and advance your reputation

so that you, the provider,

can stand head and shoulders

above your competitors.

But the question is, of course,

how do we do that

and what does it do for you specifically?

So, let's talk a little bit about

what Joint Commission accreditation does.

How does The Joint Commission

make a demonstrable difference

in your quality, safety, and efficiency?

The answer to that is

by understanding your priorities

and your challenges and goals,

and using that information

to build our customer-focused programs

and offerings from the ground up.

Our business is helping you overcome

some of your biggest obstacles

through our accreditation

and certification services.

So, the first bit here

is that reliable high quality care.

As your organization grows and scales

and integrates services to meet demand,

you're going to need, hopefully,

a single source accreditor

to strengthen your ability

to deliver consistently safe,

high-quality care

across all of your sites.

Our accreditation standards give you

the industry's most proven

and trusted framework

to standardize processes

at that consistently high level,

ensuring the best possible outcomes

for your patients.

Once established, these standards

provide reliable training protocols

for employees across all locations,

allowing for dramatically increased level

of continuity of care for your patients,

even during times of high turnover.

And I know we all experienced that

during COVID.

Another way here is by helping you

achieve and maintain regulatory compliance

for the maximum possible reimbursement.

So, as a complimentary part

of your accreditation,

our dedicated state and payer team

works to build visibility and preference

for your accreditation achievement.

That means that our state and payer teams

actively search for any relevant

regulatory, legislative,

or payer opportunities

where accreditation may be recognized.

And these recognitions

enhance the value of your accreditation

as they can be used to meet

a state licensure requirement

or bring additional benefits to you

as a requirement for a value-based

payment model as one example.

One other major way

that we help our customers grow

is by differentiating themselves

and elevating their brands

in the crowded market

that home care has become.

I think we can all agree

that the home care market

has become busier than ever,

and providers are rapidly growing

to meet that demand.

Patients are opting to receive care

at home whenever possible

with continually increasing acuity

and complexity of care.

And among consumers,

referrers, and networks,

recognition for

Joint Commission accreditation

is higher than any other accreditor.

So when you achieve accreditation with us,

you'll have access

to the industry's most respected

and sought after market distinction,

which is our Gold Seal of Approval.

Insurers and payers use our Gold Seal

as a condition of payment approval,

contract eligibility,

and network participation,

which makes it an indispensable part

of your brand strength.

So, that's three major ways

that we help you grow.

But, like you, I'm sure,

we're always paying close attention

to our own performance,

and we constantly strive to improve

our programs and customer experience.

So every year we check in

with our customers

to see what they think

about the experience,

and, as I said,

our program process and team.

We are very proud to know

that our accreditation

is helping our customers

strengthen that performance

and improve efficiencies

so they can focus on the delivery

of safe, high-quality care.

This year, our customers' feedback

reflects a very high level of satisfaction

with several factors located here,

but the ones

that we've highlighted here are:

the overall experience of accreditation,

the value

of Joint Commission accreditation,

and the external benefits

that they receive

as a result of working with us.

These are just a few

of the pieces of that feedback.

But, of course, one of the main questions

must be, how does that external validation

actually manifest itself

in our customers operations

and bottom line?

Let's take a look

at how these market distinctions

and recognitions do just that.

So, accreditation makes

your organization better

not only on the inside,

but on the outside as well.

Joint Commission accreditation

demonstrates to your referral sources

and your customers

that you are committed

to providing the best quality care.

Accreditation can be a deciding factor

when family and or referral sources

are choosing the right fit.

So they want to go with the Gold standard.

So should you.

When it comes to accreditation,

no organization can match

The Joint Commission's

experience and knowledge.

This legacy of excellence

and robust expertise

is applied with equal passion and rigor

to our home care programs.

Our comprehensive,

solution-focused approach

elevates performance

on key components of care

that foster better outcomes,

enhanced safety,

and greater success

with business relationships.

Every accreditor can do a survey,

but The Joint Commission's survey

looks different, feels different,

and teaches you more than any other.

All of our surveyors are employed

by The Joint Commission,

and we're the only accreditor

that can say that.

We don't use contractors.

So, from the moment they arrive,

they serve as collaborative

best practice educators

during the survey experience.

They're seasoned industry experts

with years of hands-on clinical

and operational backgrounds,

and they know how to support your team

while troubleshooting common obstacles.

When you combine that level of expertise

with the tools and resources

and established excellence

of The Joint Commission,

it's easy to see

how the Gold Seal of Approval

can substantially enhance

your brand and reputation

and set you apart from your competition.

So, how can those recognitions

work for you?

Let's take a look at three

of the major types that we offer.

So, Joint Commission accreditation

is increasingly being used by states,

insurers, and payers

as a condition of payment approval,

contract, or licensure eligibility

for a higher reimbursement.

Accreditation can also strengthen

your presence in managed care networks

and increase your referral base.

When you're looking at state licensure,

Joint Commission has been approved

by many states

as an option for groups

seeking initial licensure

or licensure renewals,

and this recognition applies

to a wide variety of providers,

and maybe a faster option

than state survey.

For the Medicare certification side,

The Joint Commission is recognized

as a deeming authority

for the accreditation of home health

and hospice organizations

by the Centers for Medicare

and Medicaid Services, or CMS,

which allows us to help ensure

Medicare and Medicaid reimbursements

for our customers.

So, as a result,

Joint Commission-accredited

home health and hospice organizations

may request a deemed status survey option

to meet Medicare and Medicaid

certification requirements

without being required

to undergo additional state surveys,

which helps us ensure for our customers

streamlined and speedy CMS reimbursement.

Last on this section here,

we've got corporate, payer,

or partner recognitions.

So, insurance, as we said before,

insurers and payers

increasingly use Joint Commission

as a condition of payment approval,

contract eligibility,

or network participation.

So, it's common for insurance providers

to ask for a provider's

accreditation status

or a copy of the provider's

accreditation certificate

in contract applications.

And in specific markets,

such as Illinois and Massachusetts,

Blue Cross Blue Shield

went as far as requiring

Joint Commission accreditation

as a requirement for participation

in their preferred provider networks.

Joint Commission customers

also have access

to exclusive financial incentives

that can even, in some cases,

cover the cost of accreditation

through organizations

like One80 Intermediaries/

Manchester Specialty,

and Highmark.

Last, of course, we've got again

the mention of our state and federal

and payer relations teams,

along with our public policy teams

which interface with stakeholders

on key legislative, regulatory,

and public policy issues

to promote safe and high-quality care.

They're working to build

visibility and preference

for your accreditation achievement.

And again, we are always

actively searching

for any of those recognition opportunities

to help you maximize

your participation or reimbursement.

Then, again, though, we'd like to help

make a little bit of a broader impact.

Here, in addition to helping facilitate

stronger revenue and reimbursement,

and expanded network participation,

our recognitions and distinctions

help you elevate your brand

so you can strengthen

your competitive edge overall.

By aligning directly

with your referral partners,

you could help drive those referrals

to keep your business growing,

while additional network

and contract participation

strengthens that reimbursement

and revenue.

Earning accreditation

also allows for increased reliability

of training and performance

through the best practices

gained through the standards

and those insights learned

through the survey process,

which help you attract and retain

qualified, dedicated caregivers and staff.

As those staff members

continue to care for your patients,

you can use

The Joint Commission's exclusive tools

to gather, manage, and analyze

your survey data more efficiently

to help allocate resources

more effectively

and protect your outcomes.

This improved staffing, outcomes,

growth, and reliability

strengthens the community confidence

in the quality and safety of care,

treatment, and services that you offer,

helping you to stand out

and excel in the market.

Achieving accreditation makes

strong statement to the community

about an organization's efforts

to provide the highest quality services.

And by earning the industry's

most recognized quality distinction,

you can differentiate yourself

from the competition

and elevate your brand.

Demonstrating your commitment

to the highest quality

does more than

just strengthen your brand though,

it also strengthens your outcomes.

There are several ways that

Joint Commission accreditation

for Home Care

can help you improve your outcomes,

but we wanted to take a look--

we're going to take a look today

exactly how our standards

can lead to increased reliability

of performance,

better outcomes, and improved quality.

So here we go.

The first thing that we looked at

for how Joint Commission accreditation

for Home Care was risk reduction.

For the first section here,

we have preparedness,

which the goal here is to help ensure

that you have your processes

and procedures in place

so you can manage your clients,

minimize the impact

of unexpected high-risk situations,

and help mitigate

any unexpected or difficult

opportunities for challenges.

So for our customers,

accreditation was a key benefit

for managing through difficult challenges,

like for instance, the COVID-19 pandemic.

For standardization,

we help standardize the processes

across programs, and staff, and locations

to help enhance consistency

and reduce variations in care.

Survey reports identify

and prioritize areas of risk,

and they help strengthen

patient safety efforts.

And then those two pieces,

the preparedness and standardization,

lead to a stronger safety culture.

So we help to develop these standards

to define a safety culture

and guide you to build that

within your culture

and with your employees.

Employee engagement is key

to increasing staff retention

and improving staff

and client satisfaction,

because we know that

you'd rather funnel more resources

into the clinical work itself

instead of spending time,

energy, and revenue

to fix issues as they occur.

One major facet of how we decided

to quantify the actual impact

of Joint Commission accreditation

in the Home Care space

was that we chose to get to work

on two separate studies.

The first was an observational study

released in 2018,

and the second is a validation study

released in 2022.

The goals of these studies

were to determine the presence

of Joint Commission

accreditation's impact in home care

on one of the most important areas

for our industry,

which would be clinical outcomes measures.

So using a combination

of CMS star ratings,

and 17 different other quality measures,

researchers compared the performance

of Joint Commission-accredited

and non-Joint Commission-accredited

home health agencies

using the publicly available

CMS Home Health Compare Set.

Both studies included,

again, the CMS STAR ratings,

OASIS HHC measures, and claims measures

to compare our customers' outcomes

with the outcomes of providers

who were not accredited by us.

Now, I'm stressing it this way

because it's important to note

that this latter category of customers

who are not accredited by Joint Commission

includes providers who are working

with other accreditors

in the Home Care space.

So the only two categories were

our customers and not our customers,

whether they were accredited

by other organizations or not,

so that we assumed

would have a relatively large impact

on the outcomes,

but what we found was really exciting,

our Home Care customers

continue to demonstrate

superior performance in both studies

when compared to their peers

who are not accredited

by Joint Commission.

So stronger overall performance,

Joint Commission accredited

home care organizations

were more likely to have

high overall quality ratings

of four stars and above,

and had a higher average rating

on the CMS five-star rating scale.

And higher quality as well.

Joint Commission accredited

home care organizations

performed better on 11 out of 14

of the OASIS HHC measures.

They performed the same on two of the 14

and worse on only one process measure.

And that was checking how often

the home health team

made sure that the patient

had received a pneumonia vaccine.

Other than that, Joint Commission

performed the same

or, the vast majority of the time,

better than...

home care organizations

that were not accredited

by Joint Commission.

And then better outcomes.

The Joint Commission accredited

home care organizations

had lower rehospitalization rates

across all three years of each study

and were less likely to have

unplanned care in the emergency room

without being admitted.

Again, we were very excited

about these results,

but...

the main takeaway here is that,

these results show

that there is a clear relationship

between Joint Commission accreditation

and home healthcare agency quality.

Our customers are able to provide

demonstrably better care

for their patients,

which translates into innumerable

performance, operational,

and reputation-based benefits

for the caregivers, patients,

and the organizations themselves.

Our mission is to continuously

improve healthcare for the public

in collaboration with other stakeholders

by evaluating healthcare organizations

and inspiring them to excel

in providing safe and effective care

of the highest quality and value.

And we're very proud to show

these results that confirm

that we're making progress

toward that goal.

But what are some of the other ways

that Joint Commission

can help your organization

perform better than its peers?

Well, I'd love to tell you.

So, there's no comparison.

No other accreditor

offers a stronger suite

of business intelligence tools

than The Joint Commission.

Our exclusive resources

help your team work smarter

and do more with your accreditation.

From our SAFER dashboard

to our publications,

to supplemental offerings,

and our teams of experts,

we are ready to help you make the most

of your accreditation achievement.

Again, we've got these four things

that we're going to hit on,

but a few of them are relatively quick.

We're going to dive

right in to the first one,

which is our SAFER dashboard.

As we go through these slides,

you'll see here that there are also

a few more of those little talking bubbles

in the corner of the page.

That's because we always like to come back

to how our customers feel

about their experience.

They're the best voice and the authority

in what it's like to be a partner

with Joint Commission.

So we find tremendous value

in their perspective.

So, the SAFER dashboard,

it is a powerful data intelligence tool

available exclusively to Joint Commission

accredited organizations.

This one-stop on-demand dashboard

gives you an executive overview

of all your survey-related activity

across all of your sites

without the need for manual entry,

which empowers

the timely, data-driven decisions

that drive the delivery

of safe, high-quality care.

This breakthrough technology

allows your team to spot trends

and performance more easily

and more confidently identify

and prioritize areas to address

to improve outcomes,

while benchmarking your performance

against peers,

both nationally and regionally.

Let's talk about a few of the benefits

of this dashboard here.

SAFER Dashboard, as we said,

is a self-serve data analytic tool,

but it includes and is characterized

by visualizations

to help simplify complex data.

The dashboard plots

Requirements For Improvement,

which is referred to as RFIs,

according to the likelihood of the issue

to cause harm to patients,

staff, or visitors,

and how widespread the problems are

based on the surveyors' observations.

Surveyors perform real-time

on-site evaluation of deficiencies,

placing each RFI within the SAFER matrix,

and it allows decision makers

to view all of that on-site survey data

in one place,

using these graphical representations,

including charts

and all different visualizations

within that same SAFER matrix.

Users can view historical data

as well as the new survey data,

making it easier to identify patterns,

trends, and relationships over time.

Here's an example of one of those,

an example of one of the screenshots

here from the SAFER dashboard.

This is the executive summary page.

You can see that the top 10

most frequently cited standards

are on the left,

with a prioritized matrix

of your organization's survey data

on the right,

giving you the ability to see

a much broader national perspective.

Now, this is one of the many, many ways

that you can organize this information,

but you can reconfigure it

however you prefer in the moment

and as your needs dictate.

This tool is especially valuable

for home care organizations

whose employees are spread

across many locations or even nationwide.

Now you can get a much better view

of how your data

comes together in real time

instead of assembling it piece by piece.

This tool clarifies

your quality initiatives

by determining and prioritizing

areas of potential improvement

and informing your resource allocation.

It provides the data intelligence

and visibility you need

across the organization

to inform both critical

and planned decision-making.

So we've got one more screenshot here.

In this one, as you can see,

the national comparison data here

offers a direct comparison

of where the nation's home care companies

are having survey findings,

and where this hypothetical organization

is having survey findings,

so that we can see exactly

where to allocate our time,

funding, and staff to address

the specific challenges

before they take a toll

on this organization's outcomes

or reputation.

This comparison data gives you

a bird's-eye view to reveal trends

so that you can compare against your peers

within your region or across the nation,

driving greater understanding

and application of the survey data.

So, we're going to move here

to some of our specific publications.

We know how important it is

to feel prepared for your initial survey,

so we've designed a comprehensive suite

of informational resources

to set you up for success.

Through our customer portal,

Joint Commission Connect,

you'll have access

to the full arsenal of tools

that you need

to feel comfortable and supported

while you get the most

out of the accreditation process.

Some of those tools include

our survey readiness tools,

which includes guides and checklists

and what to expect on the survey,

and targeted solutions tools,

which focus on critical areas

for home care like falls,

to help you post survey

and with tackling common challenge areas.

We also offer hot topic portals

that keep you up-to-date

on key focus areas.

Again, those were really crucial

during COVID.

And informational webinars, again,

such as this one,

but also more specifically

to address frequently discussed topics.

And we also offer

home care-specific publications,

such as The Joint Commission Perspectives,

which is our official

monthly e-periodical.

And we also offer guidance

and best practices

for positive survey experience,

like the Heads-Up Reports,

which can help you avoid

common survey challenges

and help you know

where to focus your preparations,

so you can provide your team

with the best specific strategies

to identify and mitigate negative effects

before they take a toll

on your organization.

So, additionally, we have here,

if the need arises for formal education

beyond what our complementary

resources can provide,

organizations can turn

to Joint Commission Resources.

Joint Commission Resources

can help organizations

achieve and maintain survey readiness

by offering a full slate of solutions

all in one place at every price point.

So we've got pieces

like the learning resources,

like the Digital Learning Center,

which is an on-demand access

to our education

and publication portfolio,

or also opportunities

like the Online Breakfast Briefing series,

which is a set

of standards-based webinars.

We also offer e-products

and software tools like PolicySource,

which is our customizable

policy and procedure libraries,

and Tracers with AMP,

which is a cloud-based tool

that is designed to anticipate,

reduce, and report risk.

We also offer several different options

for specific seminars, webinars,

and software, if those are needed,

or eBooks, like the Home Care

Compliance Assessment Checklist,

which is part of or goes

with the Big Book of Checklists,

very popular tool,

and the Toolkit

for New Accreditation Professionals,

so that you can find

the key concepts for accreditation.

all in one place

in an easy-to-follow format.

Joint Commission Resources

also offers custom advisory services

and educational options

to help home care organizations

prepare and stay ready

for Joint Commission

accreditation and certification.

So I also wanted

to touch here on our teams

because at the Joint Commission,

our most valuable assets are our people.

Our team is comprised

of a deep bench of home care experts

handpicked for their extensive

and specialized clinical

and or industry experience,

but only within home care.

And here are a few of the teams

that are ready to guide you

every step of the way.

So, the Business Development staff

is usually the first team

that answers the call

when you're ready to reach out to us

to learn how to get started.

They are standing by,

ready to answer initial questions

and provide access to standards

and your application as you get started.

Once you submit your application,

your Account Executive

is your dedicated point of contact,

and they're ready anytime

to help you with your survey dates

and any other questions as they come up.

And when it comes time for your survey,

you'll meet the members

of our Survey Team.

All of our surveyors are employed

by The Joint Commission, again,

so they become objective evaluators

and proactive risk mitigators

during the survey experience,

keeping it collaborative,

methodical, and positive.

This way, you can learn

what is working well,

where potential issues may lie,

and it'll help you find strategies

to proactively address those challenges.

And again, our surveyors

are Home Care experts,

and every one of them is master's prepared

or has a doctorate,

so every one of them is able to address

any challenges or issues that pop up.

If there's any questions or confusion

about the standards themselves,

the Standards Interpretation Group

is always available to assist

with questions related to compliance

of Joint Commission standards.

No matter whether you're calling

the Business Development Team

about your application,

or discussing your survey

with your Account Executive,

or asking clarifications

from the Standards Interpretation Group,

you can be confident that you're working

with the most dedicated

and knowledgeable team in Home Care.

To wrap up here,

if you took one thing away

from this webinar,

I hope that you know that

other accrediting agencies may evaluate,

but they cannot offer the scope

of support, tools and resources

that The Joint Commission provides

to help organizations excel

beyond the survey.

We walk the journey with you

and we're ready when you are.

I'm going to shift here

to the Question section here.

We have a question

that came through early on.

The first one is,

is it possible for a startup company

to undertake the accreditation process

while starting,

even before beginning to offer services?

To answer that question,

I would say it depends specifically

on the type of accreditation

that you would be looking for,

so it depends on the setting

that you're offering

or that you're within,

and if you are looking for something

that would replace state licensure,

or you're looking for CMS deeming,

those questions,

honestly, the best person to reach out to

would be our Home Care team,

and their contact info is displayed

right on the screen right now.

Each individual person's needs

can be very specific

and sometimes they can--

it's easier to answer the questions

based on each organization's

specific needs and abilities,

but the person who can help you the best

would be a member

of our Business Development Team.

They are just great,

and they know everything,

every single thing that would help you

answer that question.

More specifically, I don't want

to just give general information

in case it doesn't apply

to this particular question's asker.

And then there are a couple

of other ones here that came in.

The first one is how long

does the accreditation process take?

Again, that one

is sort of up to the providers.

So, basically, once you reach out to us,

we'll walk you through the process

of the steps to accreditation,

and we'll gauge your readiness

based on where you are

on those steps already.

Some people are just

barely getting started,

and it might take them a little longer.

Some other providers might be

a little bit further down the line.

But once you submit your application,

you get to tell us

when you're ready for survey.

So, once you submit

that survey readiness date,

it would depend on our surveyor schedule,

your location, the types

of surveys you would require.

And again, those specific exact timelines

would be something that the Business

Development Team could give you,

but it varies based on each

individual customer's needs.

I have one more here, it says,

I feel like there aren't

that many home care providers

that become accredited.

Does it actually make a difference

for the brand?

I actually hear this a lot,

and I can speak to this one.

When it comes to a competitive advantage,

what you're looking for

is always a way to differentiate yourself.

So when you find out that your competition

within the home care market

is not getting accredited,

you know, when we hear that,

when we hear a potential customer say,

"No one in my space

is getting accredited."

Our answer to that is,

"Yes, exactly. That's exactly why."

You know, it's a perfect target

for you to differentiate yourself.

And you know that is pretty rare

within maybe your region,

or your area, or the settings,

or the services you're providing.

It creates a way

to differentiate yourself,

but also to tell consumers,

"Hey, I am making commitment here

to prove to you that you are getting

the best quality care,

and I'm cutting no corners

and I'm making the most investment here."

It absolutely is a distinction

that your customers can understand,

and it's a consistent piece of proof

that you are going to be dedicating

your time and effort

not to cutting corners,

but to allowing that evaluation

from an external independent organization

like The Joint Commission.

And sometimes it can make

all the difference,

whether it's with a potential

customer of yours

or with a potential network

that you'd like to participate in.

I believe that that is

all the questions that came in.

Oh, nope, there's one more.

What does the survey team look for

when they come visiting?

The answer to that is the standards.

we have available to--

If you were to reach out

to the Home Care team,

they would give you access

so you can see what the standards are,

but the standards are,

again, that list of...

sort of performance measures

that the home care organizations

would be asked to perform against.

They're not prescriptive.

We don't say you have to do A, B, and C

to achieve, you know, this standard.

What we say is, this is the standard

that the performance should be at.

And we leave it

up to each individual organization

to achieve that performance measure

in the way that works best for them.

The surveyors would come

to your organization,

and they would follow your caregivers

to the patient's homes,

because, of course, we're in home care.

So they would follow the caregivers

to the patient's homes,

and they would observe

how that care is delivered

based on those standards.

So, again, they're not prescriptive.

They're holding

your caregivers accountable

to reaching those performance measures.

And the last one that I have here is,

once you're accredited,

can you begin taking insurance?

Insurance organizations

each have specific requirements.

So I can't say specifically

for all insurance

that one, again,

is sort of a case by case basis.

But what I can say is that

you can't get CMS,

the Medicare and Medicaid reimbursement,

until you're already

certified through Medicare.

And Joint Commission accreditation

can suffice,

there's the word, can suffice

as CMS certification

in all 50 states.

So if, let's just say you're in Illinois.

and you're starting

a home care organization,

and you want to start

collecting reimbursement from Medicare,

you would need to either

go through Medicare

or through an organization

like Joint Commission

to begin collecting those reimbursements.

So, insurance organizations,

each of them have different

conditions of participation,

they would have similar requirements,

but each insurance has their own COPs.

So it would be up to those organizations

to determine exactly what you need to do.

I hope that's helpful.

If not, please feel free

to reach out to me and let me know.

You can reach me at

HomeCare@JointCommission.org

if you need me to, or if you have

questions specifically for me,

but this contact info

goes to the Home Care team,

the Business Development Team,

and they would probably

be able to answer your questions

for your specific organization

a little bit more competently

than I'm doing right now.

I don't see

any other questions in the chat

that I've seen come through,

but if anyone has any questions,

please feel free to submit them

either via email or in the Questions pane.

I am going to collapse that pane. Okay.

I think that's, like I said,

that's all the questions that we have,

so we'll begin to wrap up.

Again, if you have anything else

you have questions about,

please feel free to reach out to us

directly through this contact info here.

But as we conclude, please remember,

you can access this webinar anytime

on our website as soon as it's posted.

And if you'd like to have

a more in-depth conversation with us

about your organization

and its specific needs,

please feel free to reach out via email,

telephone, or our website.

We'd love to learn more about you

and help you along your journey

to accreditation.

Thank you so much for being part

of today's discussion.

It's been wonderful.

An on-demand recording of this webinar

and all these presentation slides

will be sent over very shortly

for you to review at your convenience.

We are really grateful for your time

and we hope you have a great afternoon.

Thank you so much for being here.

End of transcript.


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Joint Commission-accredited home care customers have the industry’s strongest
patient and caregiver satisfaction scores, the best clinical outcomes, and the
best financial and operational return on their accreditation investment. Ready
to learn how Joint Commission home care accreditation could give you the
competitive edge you're looking for?


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