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HP PRINTER SETUP (HP SMART APP)
The HP Smart app is the main software for your printer. Install it on the device
you want to print from, and then use it to set up the printer connection. By
installing the HP Smart app, you also install all drivers necessary to print and
scan.
INSTALL THE HP SMART APP
Get the HP Smart app for Android, Apple iOS or iPadOS, Windows, and Mac.
1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP
Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac).
Note:
Having trouble downloading the app? Go to Unable to download and install the
HP Smart printer app for more information.
2. If you are setting up HP Smart for the first time, you must create or sign
in to an HP account to access all printer functions.
SET UP YOUR PRINTER USING THE HP SMART APP
Add your printer to HP Smart and follow the guided setup to connect to your
computer or mobile device.
Note:
For HP+ printers, there might be additional guided steps required to complete
printer setup, such as HP+ choice selection and HP account creation.
1. If you are setting up the printer on a Wi-Fi network, prepare the printer
for setup.
* Place the printer and the computer or mobile device near the Wi-Fi
router.
* Turn on Wi-Fi on your computer or mobile device and connect to your
network. If the computer is connected to the network with an Ethernet
cable, temporarily disconnect the cable and use the Wi-Fi connection
during the setup.
* Enable Bluetooth on the computer or mobile device so that HP Smart can
detect the printer during the setup.
* For Windows computers, turn on Windows Update to make sure Windows is
always up to date.
* After installing HP Smart for iOS and Android, enable the mobile device
location service and allow the app to use your location to detect the
printer and offer solutions during setup.
* Multiple printers within range of your device might display during setup.
Make sure to select the correct printer. Do not select a printer with
DIRECT in its name, as it is only for Wi-Fi Direct connections.
2. Open HP Smart.
* If this is the first time you are opening HP Smart, the app attempts to
detect and set up the printer.
* If this is not the first time you are opening HP Smart, click Add Printer
or the plus sign to find the printer.
3. On the connection type screen, select Wi-Fi, USB, or Network. The options
displayed vary depending on your computer or mobile device. Follow the steps
to complete the setup.
If you are using a Wi-Fi connection and your printer is not found, continue
to the next step.
4. Restore Wi-Fi setup mode.
* Most printers with a touchscreen display or menu: Open the Wireless or
Setup menu, select Network setup or Settings, and then select Restore
Network Settings.
* Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup
mode on your HP printer to restore default settings by pressing the
buttons on your printer.
5. Within two hours, close then re-open HP Smart, and then add the printer
again.
6. Follow the guided setup screens to complete the printer setup.
MAKE YOUR HP PRINTER MORE SECURE (WIRELESS ONLY)
Secure your printer to prevent others from accessing it.
* Make sure the network, printer, and device are connected to a secure
connection. Avoid connecting the printer to open, public networks.
* Use a strong password for your Wi-Fi network (your router), and change it on
a regular basis.
* Create a unique printer display name to easily identify your printer when
there are several printers on a network.
* Limit access from others for printer features that enable remote printing,
such as Print Anywhere or HP ePrint.
For more information, go to Secure your HP printer against unwanted access.
USE THE HP SMART APP TO PRINT, SCAN, COPY, AND FAX
Print, scan, copy, and fax from the HP Smart app home screen tiles. You can also
check printer status, troubleshoot issues, order supplies, and set printer
preferences.
Example of the HP Smart app home screen (mobile, computer)
* To print, select a print job type from the home screen, select the item to
print, use the photo editing tools if necessary, and then change any print
job settings.
* To scan, choose to scan from the printer scanner glass or document feeder,
import a photo, or use the computer or mobile device camera to capture a
photo or document. Use the editing tools if necessary, and then print, save,
or share the scanned item. For more information, go to How to scan with an HP
Printer.
* To copy (Android, iOS only), open the Copy tile, use the camera to capture a
document or photo, select the size and number of copies, and then print the
item in color or black and white.
* To manage the printer, click the picture of your printer on the home screen
to change preferences and options, check the printer status, and more.
* To add or remove home screen tiles, select Personalize Tiles at the bottom of
the screen (Android, iOS) or in the App Settings (Windows, Mac).
* To learn about other app features, select one of the following links:
* Diagnose and Fix: Run this troubleshooting tool built into the HP Smart
app for Mac and Windows computers if you are experiencing issues with your
printer.
* Print Anywhere: Use your printer when you are away from home and have
access to a cellular network or Wi-Fi with internet access.
* Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly
complete repetitive tasks such as emailing, printing, and saving scans.
* Mobile Fax: Securely send documents to a fax machine or fax-capable
printer.
FREQUENTLY ASKED QUESTIONS (FAQS)
Still have a question? Find additional answers and help.
WHAT ARE THE REQUIREMENTS TO SET UP A PRINTER USING THE HP SMART APP?
Review connection and software version requirements for the HP Smart app.
* An HP printer that supports HP Smart
* A computer or mobile device connected to an active internet connection
* An established connection from your device to the printer - either over a
network or with a USB cable
* A compatible mobile device or computer with internet access running the
following operating system versions:
* Android 7.0 and later
* Apple iOS 14 and later
For iOS 13 or earlier, set up the printer using Apple Airprint. Go toHP
printer setup (Apple AirPrint for iPhone, iPad) for more information.
* Windows 11 version 21H2 and later
* Windows 10 version 1809 and later
For Windows 10 version 1803 or earlier, download and install HP Easy Start
from 123.hp.com/setup.
* macOS 10.14 and later
For macOS 10.13 or earlier, download and install HP Easy Start from
123.hp.com/setup, or set up your printer using Apple AirPrint. Go to HP
printer setup (Mac) for more information.
WHY DO I NEED TO SIGN IN OR CREATE AN ACCOUNT TO USE HP SMART?
An HP Smart account allows you to print and scan from the HP Smart app, as well
as access to premium features such as mobile fax.
You can also use HP Smart to remotely manage, share access, and print from
anywhere with a compatible HP printer.
WHY CAN'T I CONNECT MY WIRELESS PRINTER OR PRINT OVER THE NETWORK?
Check network issues and setup requirements if the printer is not found during
software installs or when wireless print jobs fail.
* Poor network connection: Move the printer and computer or mobile device
closer to the wireless router, and then check if the signal quality improved.
Try opening a website to see if the internet connection is working properly.
If Wi-Fi is slow or intermittent, restart the router by disconnecting the
power cord, waiting 15 seconds, and then reconnecting the cord.
* Printer is off or in sleep mode: Touch the control panel or press the Power
button to wake the printer and put it in a ready state. Sometimes the printer
status might display Offline when it is actually ready.
* Check the printer connection status: Make sure the wireless signal is on, and
the printer is connected to the same network as your computer or mobile
device. If your printer has a light next to a Wireless icon or button , make
sure the light is on. If it is off or blinks, the printer is disconnected
from the network.
* Reconnect the printer to the network: Place the printer within range of the
Wi-Fi router signal, and then connect it to the network.
* Printers with a touchscreen control panel: Open the Setup, Network, or
Wireless settings menu, select Wireless Setup Wizard, and then follow the
instructions to select the network name and enter the password.
* Printers without a touchscreen control panel: Press and hold the Wireless
button for five seconds or until the wireless light starts to flash.
Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button
on the router until the connection process begins. The printer Wireless
light stops flashing when the connection completes.
* HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press
and hold the Wi-Fi button and the Power button on the back of the printer
for five seconds until the blue bar flashes. Within two minutes, press and
hold the WPS button on the router until the connection process begins. The
blue bar stops flashing when the connection completes.
* Restart devices: Restart the printer and the computer or mobile device to
clear possible error conditions.
* Print a Wireless Test Report: Search the HP Customer Support website for your
printer model, and then search for self test page to find the document on how
to print and evaluate the report.
* Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer
or mobile device so that HP Smart can detect the printer during the setup.
* Wireless isolation could be causing your printer to appear offline. Check
with your router manufacturer for more information.
WHY DOES HP SMART FOR WINDOWS DISPLAY IN THE WRONG LANGUAGE?
The HP Smart app language uses the preferred language set in Windows. If you
have multiple languages set, the app displays in the first language on the list.
HOW DO I ADD HP SMART FOR WINDOWS TO START, TASKBAR, OR DESKTOP?
Open the Windows Start menu to create a shortcut to the HP Smart app.
1. In Windows, click the Start menu.
2. In the list of apps, find HP Smart, and then choose one of the following:
* Pin to Start: Right-click HP Smart, and then select Pin to Start from the
drop-down.
* Pin to taskbar: Right-click HP Smart, click More, and then select Pin to
taskbar from the drop-down.
* Create a desktop shortcut: Click HP Smart, and then drag it to the
desktop.
WHICH LANGUAGES DO THE HP SMART APP SUPPORT?
HP Smart is currently available in the following languages.
* Arabic (Windows, Mac only)
* Bulgarian
* Catalan (Windows, Mac only)
* Chinese (Simplified)
* Chinese (Traditional)
* Croatian (Windows, Mac only)
* Czech
* Danish
* Dutch
* English
* Estonian
* Finnish
* French
* German
* Greek
* Hebrew (Windows, Mac only)
* Hungarian
* Indonesian (Windows, Mac only)
* Italian
* Japanese
* Korean
* Norwegian
* Latvian
* Lithuanian
* Polish
* Portuguese
* Romanian (Windows, Mac only)
* Russian
* Slovak (Windows, Mac only)
* Slovenian (Windows, Mac only)
* Spanish
* Swedish
* Thai (Windows, Mac only)
* Turkish
WHICH PRINTERS ARE COMPATIBLE WITH THE HP SMART APP?
Most wireless-capable printers manufactured in 2010 and later are supported by
the HP Smart app.
To find out if your printer is compatible, go to Mobile printing solutions for
HP printers.
--------------------------------------------------------------------------------
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Country/Region: Singapore
SELECT A LOCATION
AMERICAS
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PRIVACY PREFERENCE CENTER
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YOUR PRIVACY
When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
STRICTLY NECESSARY COOKIES
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These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.
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PERFORMANCE & ANALYTICS COOKIES
Performance & Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
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PERSONALIZATION COOKIES
Personalization Cookies
These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
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TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
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