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CATEGORY

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CUSTOMER HELP AND SUPPORT

If you need a little help or support when shopping at WHSmith.co.uk, or simply
have a query about us and our policies, then we hope you’ll find the answers to
your questions quickly here in our Help Hub.

Check our common queries below for a quick answer, or use the filters on the
left to navigate to the relevant help section.

Our customer services team is available on email at support@whsmith.co.uk.
Please include your order number with your enquiry.




COMMON QUERIES


WHERE IS MY ORDER?

You can track your order by logging into your account. If you do not have an
account then you will need to email our Customer Services Team. View our FAQs
About Your Order page for more information.


WHAT DELIVERY OPTIONS DO YOU OFFER?

We offer different delivery options across the majority of our products,
including standard delivery to your address. View our Delivery Options page for
more information.


WHERE CAN I GET HELP WITH AN ORDER?

View our Shopping with WHSmith Help page for information on returns, delivery,
payment, accounts and more.


HOW DO I GET A REFUND?

You have the right to return products to store or by post up to 30 days after
purchase, and we will gladly refund or replace the item (terms and conditions
apply). View our Returns and Refunds page for more information.


WHAT IS INMOTION'S RETURNS POLICY?

If you purchased an item from one of our InMotion stores in the UK, you can
return your item within 21 days in its unopened and sealed packaging, along with
your receipt. View the InMotion Returns Policy for more information.


WHERE CAN I GET HELP WITH A GIFT CARD?

View our Gift Card Help page for information on registering a gift card and
terms and conditions.


WHERE CAN I CHECK YOUR FAQS?

If you think your question may have a straight-forward answer that isn't on this
page, try our FAQs page for more common queries.


WHY ARE PRICES ONLINE DIFFERENT TO IN STORES?

There are different overheads with a web business, and so we’re able to offer
different prices on our website than in WHSmith stores. Find out more about our
Online Prices here.


WHERE CAN I GET HELP WITH CUSTOMER SERVICE QUERIES?

You can find advice on customer service queries, including product recalls and
registering gift packs on our Customer Services page.


HOW DO I FIND OUT MORE ABOUT WHSMITH?

View our About Us page for information about us, affiliates, our WEEE policy and
more. Or visit our WHSmith PLC website.


WHERE CAN I FIND OUT MORE ABOUT WHSMITH POLICIES?

Our Policies and Terms & Conditions are available on our Policies page.


WHERE CAN I FIND JOB VACANCIES AT WHSMITH?

Visit our Careers website to view and apply for our latest job vacancies.

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