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Sprinklr
 * Products
   Unified-CXM Platform
   
   The first platform purpose-built for unified customer experience management
   (Unified-CXM) and trusted by the enterprise. What is Unified-CXM?
   
   View Platform
    * Sprinklr Service
    * Sprinklr Insights
    * Sprinklr Social
    * Sprinklr Marketing
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   Sprinklr Service
   Transform customer service with seamless interactions across voice, social &
   digital channels with a unified, AI-powered CCaaS platform.
    * Overview
    * START FREE TRIAL
   
   Explore Sprinklr Service's Products
    * Inbound Voice
      Inbound contact center
    * Outbound Voice
      Outbound contact center
    * Self Serve Communities
      Community platform for your end users
    * Live Chat
      Embed personalized livechat on website & app
    * Conversational AI Platform
      Omni-channel AI chatbots & voicebots
    * Agent Assist
      Augment agent capabilities using AI
    * Knowledge Base Software
      Self Help centre for your agents and customers
    * Omnichannel routing
      Omnichannel unified assignment engine
    * Unified Agent desktop
      Integrated unified desktop
    * Supervisor console
      Team management and monitoring tool
    * Conversational IVR
      Incoming call management and handling
    * Quality management
      Improve agent efficiency with AI powered Quality Management
    * Conversational analytics
      Real time actionable insights over 100% conversations
    * Workforce management
      Streamline your workforce and boost performance
    * Reporting and analytics
      AI powered actionable insights to boost performance
    * Surveys
      Track customer happiness
    * Social care
      Manage 15+ social media channels
   
   Named as a Challenger: 2023 Gartner® Magic Quadrant™ for Enterprise
   Conversational AI Platforms
   Read More
 * Unified-CXM
 * Solutions
   By Industry
    * Technology
      Sprinklr for Technology Brands
      Innovate faster and create memorable customer experiences
      Overview
      Featured Report
      Tech Industry Benchmarks Report for Digital CX & Social
      Download Report
      Customer Spotlight
      Philips uses Sprinklr to collaborate with 100 global partners
      Read Story
    * CPG
      Sprinklr for CPG Brands
      Stay ahead of disruptive trends, build great products and win consumer
      love.
      Overview
      Featured Report
      Food & Beverage Industry Benchmarking for Digital Unified-CXM
      Download Report
      Customer Spotlight
      Arnott’s Group strengthens brand trust by social listening
      Read Story
    * Financial Services
      Sprinklr for Financial Services
      Personalize customer engagement with enterprise-grade governance and
      compliance
      Overview
      Featured Report
      Make Compliant Customer-Centricity a Reality for Financial Services
      Download Report
      Customer Spotlight
      Wells Fargo ensures seamless customer experience across channels
      Read Story
    * Retail
      Sprinklr for Retail Industry
      Stay ahead of consumer trends, track store performance, elevate shopping
      experience and drive loyalty
      Overview
      Featured Report
      Retail Industry Benchmarking Report for Digital Unified-CXM
      Download Report
      Customer Spotlight
      Prada Group leads digital innovation for luxury brands
      Read Story
    * Travel & Hospitality
      Sprinklr for Travel & Hospitality
      Deliver 5-star experiences to your guests and flyers across the globe
      Overview
      Customer Spotlight
      Norse launched an omnichannel customer service solution in minutes
      Read Story
      Customer Spotlight
      AIDA Cruises stayed in close touch with its guests during travel shutdown
      Read Story

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    * Careers
    * Culture & Talent
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    * Security & Data Privacy
    * Contact Us
   
   In the News
   Sprinklr Named to 2023 Fortune Best Workplaces in New York™
   Read Story
   Recognition
   Named as a Leader: 2023 Gartner® Magic Quadrant™ for Content Marketing
   Platforms
   Download Report
   The Sprinklr Way
   Join the team that creates HAPPIER in everything we do!
   Join Us
 * Resources
   Learn
    * CX-WISE - Podcast
      New
    * Analyst Reports
    * Product Demo Days
    * eBooks & Reports
    * Events & Webinars
    * Blog
    * Unified-CXM Guide
   
   Services
    * Our Services
    * Training
    * For Agencies
   
   Support
    * Help Center
    * Release Notes
    * Contact Us
   
   Featured Report
   Scoring the 2023 Forbes World’s Most Influential CMOs: The Five Dimensions
   Download Report
   Upcoming Event
   Master social media management with the all-new, powerfully simple Sprinklr
   Social self-serve.
   Register Now

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'UN-SILO YOUR TEAMS TO MAKE 
YOUR CUSTOMERS HAPPIER.'



"Don’t let your internal silos lead to a fragmented customer experience. 
Understand, engage and delight your customers!
Your customer-facing teams need to experience one unified platform. 
So your customers experience one unified brand."

— Ragy Thomas, founder and CEO, Sprinklr

LEARN MORE
Request Demo



9 OUT OF THE TOP 10 MOST VALUABLE BRANDS TRUST SPRINKLR.




RECOGNIZED AS THE DEFINITIVE INDUSTRY STANDARD IN HELPING ENTERPRISES MAKE
CUSTOMERS HAPPIER.

LEADER

THE FORRESTER WAVE™



SALES SOCIAL ENGAGEMENT SOLUTIONS, Q1 2021

Explore

AWARD

G2 SUMMER’ 23 RANKINGS



SPRINKLR SERVICE NAMED CONTACT-CENTER LEADER BY G2!

Explore

AWARD

TRUSTRADIUS TOP RATED AWARDS



SPRINKLR INSIGHTS IS TOP RATED ON TRUSTRADIUS

Explore

CHALLENGER

2023 GARTNER® MAGIC QUADRANT



ENTERPRISE CONVERSATIONAL AI PLATFORMS

Explore

LEADER

THE FORRESTER WAVE™



SOCIAL SUITES, Q3 2021

Explore

A LEADER

GARTNER® MAGIC QUADRANT™



CONTENT MARKETING PLATFORMS, 2023

Explore

LEADER

THE FORRESTER WAVE™



SALES SOCIAL ENGAGEMENT SOLUTIONS, Q1 2021

Explore

AWARD

G2 SUMMER’ 23 RANKINGS



SPRINKLR SERVICE NAMED CONTACT-CENTER LEADER BY G2!

Explore

AWARD

TRUSTRADIUS TOP RATED AWARDS



SPRINKLR INSIGHTS IS TOP RATED ON TRUSTRADIUS

Explore

CHALLENGER

2023 GARTNER® MAGIC QUADRANT



ENTERPRISE CONVERSATIONAL AI PLATFORMS

Explore

LEADER

THE FORRESTER WAVE™



SOCIAL SUITES, Q3 2021

Explore

A LEADER

GARTNER® MAGIC QUADRANT™



CONTENT MARKETING PLATFORMS, 2023

Explore

LEADER

THE FORRESTER WAVE™



SALES SOCIAL ENGAGEMENT SOLUTIONS, Q1 2021

Explore

AWARD

G2 SUMMER’ 23 RANKINGS



SPRINKLR SERVICE NAMED CONTACT-CENTER LEADER BY G2!

Explore

AWARD

TRUSTRADIUS TOP RATED AWARDS



SPRINKLR INSIGHTS IS TOP RATED ON TRUSTRADIUS

Explore
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TRANSFORM CUSTOMER DATA INTO INSIGHTS — AND INSIGHTS INTO ACTION.

Sprinklr Insights is how leading brands become customer-centric — by turning
customer data into actionable insights and new business opportunities at scale.

TURN AI-POWERED LISTENING INTO A COMPETITIVE ADVANTAGE.

Sprinklr gives you a better understanding of feedback on your products and
services — plus key insights on your competitors’ offerings and strategies — so
you can identify critical market trends and capitalize on unmet customer needs.



BUILD YOUR BUSINESS WITH REAL-TIME CUSTOMER INSIGHTS.

With our AI engine, you can transform real-time voice of the customer data into
actionable insights — and then share it in all formats and on all devices across
your entire organization to fuel collaboration and innovation.



REDUCE RISK AND PROTECT YOUR BRAND.

Sprinklr Insights empowers your team with real-time insights on current events,
trending events, and brand crises before they become consequential — so you can
make proactive, informed decisions about your owned media strategies and
tactics.


Request Demo


FOUR INDUSTRY-LEADING PRODUCTS. TOGETHER ON THE ONLY UNIFIED-CXM PLATFORM.



DISCOVER UNIFIED-CXM

There is a better way to keep up with the exponential growth of data on dozens
of modern channels — and meet the rising demands of customers. Unified-CXM is
the path forward out of point solution chaos.



Explore the Platform

SPRINKLR INSIGHTS

Interpret data from all channels on one platform — and turn actionable insights
into better experiences.

Learn more

SPRINKLR SERVICE

Redefine service as a proactive, digital-first experience on the native channels
your customers love.

Learn more

SPRINKLR MARKETING

Deliver personalized experiences at scale — while keeping costs under control.

Learn more

SPRINKLR SOCIAL

Connect with customers on 30+ modern channels — and protect your reputation at
every touchpoint.

Learn more


HOW DOES UNIFIED-CXM ADDRESS REAL-WORLD CHALLENGES? ASK OUR ENTERPRISE
CUSTOMERS.

Customer story: U.S. Census Bureau

In 2020, the U.S. Census Bureau needed to connect with the American public
across a variety of modern digital and social channels. They turned to
Sprinklr’s AI-powered Unified-CXM platform.



WATCH THE VIDEO

Customer story: P&G

P&G needed a unified platform capable of capturing relevant customer data across
modern channels at scale — and translating data into brand-building action. So
they partnered with Sprinklr.



WATCH THE VIDEO

Customer story: U.S. Census Bureau

In 2020, the U.S. Census Bureau needed to connect with the American public
across a variety of modern digital and social channels. They turned to
Sprinklr’s AI-powered Unified-CXM platform.



WATCH THE VIDEO

Customer story: P&G

P&G needed a unified platform capable of capturing relevant customer data across
modern channels at scale — and translating data into brand-building action. So
they partnered with Sprinklr.



WATCH THE VIDEO

Customer story: U.S. Census Bureau

In 2020, the U.S. Census Bureau needed to connect with the American public
across a variety of modern digital and social channels. They turned to
Sprinklr’s AI-powered Unified-CXM platform.



WATCH THE VIDEO
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It's time to discover how a unified strategy can help you make customers
happier.

Contact us today, and we'll create a customized proposal that addresses your
unique business needs.

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