www.ihg.com Open in urlscan Pro
2a02:26f0:280:9::213:7a0e  Public Scan

Submitted URL: https://click.mc.ihg.com/?qs=d5f2bdcba2ffc999ab852a940807a158c60723b8eb7b9bf8b51b114307e51de538a8c3320f517e9192e795574801...
Effective URL: https://www.ihg.com/content/gb/en/customer-care/member-tc?cm_mmc=EMAIL-_-IHGRC-_-EMEAA-_-EN-_-LFC-_-App_Pen_Offer_73...
Submission: On April 11 via api from BE — Scanned from DE

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English
Country/Region GermanyUnited StatesUnited
Kingdom----------------------------AfghanistanAland
IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and
BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia,
Plurinational State ofBonaire Saint Eustatius and SabaBosnia and
HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei
DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman
IslandsCentral African RepublicChadChileMainland ChinaChristmas IslandCocos
(Keeling) IslandsColombiaComorosCongoCongo, Democratic Republic of theCook
IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicIvory
CoastDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial
GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench
GuianaFrench PolynesiaFrench Southern
TerritoriesGabonGambiaGeorgiaGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea
BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong
KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of
ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribati, Republic ofKorea,
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Democratic Republic
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Maarten (Dutch)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia
and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and
Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania,
United Republic ofThailandTimor-Leste, Democratic Republic
ofTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos
IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited States Minor Outlying
IslandsUruguayUzbekistanVanuatuVatican City StateVenezuela, Bolivarian Republic
ofVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern
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IHG ONE REWARDS

MEMBERSHIP TERMS AND CONDITIONS



 

I. General Terms and Privacy Statement


II. Membership Levels

III. Member Benefits and Milestone Rewards

IV. Earning IHG One Rewards Points

V. Redeeming IHG One Rewards Points

VI. Loyalty Programme Alliances

VII. Other IHG One Rewards Programmes

VIII. IHG Business Rewards

IX. FAQs

 

The IHG Rewards programme (“Programme”), which includes InterContinental®
Ambassador and IHG® Business Rewards, is a loyalty programme offered by Six
Continents Hotels, Inc. (“SCH”) and its subsidiaries and affiliates, all of
which are InterContinental Hotels Group companies (collectively, “IHG® Hotels &
Resorts” or “IHG”). Participating Iberostar Beachfront Resorts are part of the
IHG One Rewards programme, and the current list of Iberostar Beachfront Resorts
can be found here. The portfolio of Iberostar Beachfront Resorts excludes any
interests in Cuba.

By participating in this Programme, you agree to these terms and conditions
(“Terms and Conditions”). These Terms and Conditions describe the Programme and
some of the benefits offered to IHG Rewards members (“Members” or “you”). Terms
specific to the InterContinental Ambassador programme, a loyalty programme
specific to hotels within the InterContinental brand, and to the IHG Business
Rewards programme, a loyalty programme that offers benefits for corporate travel
bookers, can be found in later sections of these Terms and Conditions.

The Programme and its benefits are offered at the sole discretion of IHG. IHG
may assign or transfer any rights or obligations under this Programme, or any
other loyalty programme, at any time to any related or unrelated entity, in its
sole discretion.



General Terms and Privacy Statement

 1. Member Enrolment: There is no fee to join IHG One Rewards. New Members may
    enrol in the Programme by completing the required information on the
    Programme website, through IHG branded hotels, the IHG One Rewards App or
    other channels authorised by IHG. By enrolling in the Programme and using
    your membership account, you will be eligible for benefits as described
    below and you will be eligible to earn IHG Rewards Points (“Points”), which
    can be redeemed for Reward Nights (as defined below) and various
    merchandise.
    
 2. Participating brands: IHG hotel brands currently participating in the
    Programme (“IHG Hotels”) include the following:
    
    * Atwell Suites™ 
    * avid® hotels
    * Candlewood Suites®
    * Crowne Plaza®
    * EVEN® Hotels
    * Garner™
    * Holiday Inn®
    * Holiday Inn Express®
    * Holiday Inn Resort®
    * Holiday Inn Club Vacations®
    * Hotel Indigo®
    * HUALUXE® Hotels & Resorts
    * Participating Iberostar Beachfront Resorts
    * InterContinental®
    * Kimpton® Hotels & Restaurants
    * Regent® Hotels & Resorts
    * Participating Six Senses Hotels Resorts Spas
    * Staybridge Suites®
    * Vignette™ Collection
    * voco™ hotels
      
      

Hotel brands participating in the Programme may be added or removed at IHG’s
sole discretion.



 3. Member Contact Information: Members must provide current and valid contact
    information and keep such information updated in their Member profile. IHG
    relies on Member contact information as reflected in Member profiles for any
    necessary communications. IHG has the right to terminate a Member’s account
    and/or revoke Member Points if an account has multiple email addresses
    and/or is suspected of being related to fraudulent or abusive activity. IHG
    reserves the right to terminate the Member accounts and/or revoke Points
    from accounts without valid contact information.
 4. Eligibility: By participating in the Programme and taking advantage of its
    benefits, you agree to the following:
    1. To maintain and use only one IHG Rewards account at any time
    2. To be the only individual using your Member account (i.e., not sharing
       your account with anyone unless expressly permitted by IHG)
    3. That you as the Member are a registered guest staying at the hotel, click
       here for Reward Night exclusion
    4. That you have provided current and valid contact information
       
    5. That your name as shown on your Member account matches your legal
       identification
       
    6. That you only have one email address for your Member account
       
    7. That you are at least 18 years of age or the age of majority in your
       state or province of residence, whichever is older
    8. That you have not enrolled as a company and/or other entity, as only
       individuals are permitted to enrol in the Programme
    9. That you have read and understand these Terms and Conditions
 5. Termination by Member: To close a Member account, contact IHG Customer Care.
 6. IHG’s Terms and Conditions, Programme Rights: IHG reserves the right to
    modify, alter, or otherwise update the Membership Terms and Conditions for
    the Programme, and to modify, suspend, or cancel the Programme at any time.
    The “last updated” date set forth at the end of these Terms and Conditions
    indicates when changes have been made, and it is a Member’s responsibility
    to review changes to the Terms and Conditions regularly. By continuing your
    membership in the Programme after the date on which changes are made to the
    Terms and Conditions, you are agreeing to those changes and affirming your
    agreement to comply with all of the Terms and Conditions, as updated. The
    current Programme Membership Terms and Conditions supersede all prior
    published Programme Membership Terms and Conditions.
 7. IHG’s right to cancel membership, revoke or adjust Point deposits: IHG has
    the right to cancel any membership, and to revoke any and all unredeemed
    Points, benefits and/or rewards collected in a Member’s account, for reasons
    that include, but are not limited to the following:
    1.  Member’s violation of these Terms and Conditions
    2.  Member’s misrepresentation of any information or any misuse of this
        Programme
    3.  Member’s violation of any national, regional, or local law or regulation
        in connection with the use of membership privileges
    4.  Member’s failure to provide and maintain valid contact information
    5.  Member’s failure to pay for hotel charges and/or any expenses incurred
        during a Member’s Stay, including if such failure to pay is the result
        of a Member’s cheque being returned for insufficient funds or being
        invalid for any reason
    6.  Member’s commission of fraud or abuse involving any portion of this
        Programme, including but not limited to the abuse of corporate rates
        without authorisation (such as by failing to show appropriate
        identification or validation at Check-In), any conduct that improperly
        impacts the accumulation of Points or rewards, or abuses the redemption
        aspects of the Programme (including the use of “bots” or other automated
        means of promotion entry)
    7.  Member maintaining more than one active account
    8.  Member’s physical, verbal, or written abuse or harassment of hotel
        personnel or IHG personnel
    9.  Member’s abuse/misuse of any benefits or privileges provided by any IHG
        branded hotels or use of such benefits or privileges in violation of the
        applicable terms and conditions for them, including but not limited to
        the sale or barter of any Points or Point vouchers or Reward Nights
    10. Member making cash reservations for others using their own IHG One
        Rewards membership number, reselling reservations, assigning own
        membership number to reservations without booking guest’s permission, or
        posting reservations on third party websites
    11. Member booking a stay on a paid rate and receiving points and benefits
        at more than one property on any given night, excluding Reward Nights
    12. Member taking any other action or engaging in any other activities that
        are to the detriment of the Programme, SCH, or an IHG branded hotel; all
        as may be determined by SCH in its sole discretion

If a Member account is duplicated or unauthorised activity is discovered, SCH
may suspend the membership for up to six months or until the account is secured
by contacting IHG Customer Care. The Member may be required to create a new
account or update their personal information for additional security. If a
Member has no activity for five years, IHG reserves the right to permanently
cancel the membership.

IHG’s cancellation of a membership is effective immediately, and in cases of
inactivity or fraudulent activity, IHG may close, suspend, or cancel the account
without notifying the Member. IHG will not be responsible for failure to notify
any Member of cancellation of the Member’s account if the Member’s account did
not contain valid contact information. In the event IHG cancels a membership as
permitted under these Terms and Conditions, IHG has no obligation to permit the
individual whose membership was cancelled, to re-enrol in the Programme.

Members whose accounts are cancelled, by IHG or by the Member, will forfeit all
Points, Point vouchers, Reward Nights, and any other benefits associated with
the account, and the Member will no longer be able to earn or redeem Points
under this Programme.

IHG may withdraw Points from a Member’s account if they were deposited into the
Member’s account in error and may revoke all Points in a Member’s account if the
Member abuses the Programme, including but not limited to abuse of the Point
redemption process.

In addition to the consequences set forth above, Programme violations (including
but not limited to the sale or use of Elite status benefits for commercial
gain), suspected fraud, or abuse in relation to promotions, Point or mileage
credit or reward usage is subject to appropriate administrative and/or legal
action by appropriate governmental authorities and by IHG, including, without
limitation, freezing your account, the forfeiture of all Point transfers,
rewards, vouchers, merchandise issued pursuant to Point redemptions, and any
accrued Points or miles in your account, as well as cancellation of the account
and your future participation in the Programme.



 8.  Employer and Country Restrictions: Some employers may have a policy that
     prohibits or restricts employee participation in the Programme. Some
     countries’ laws may also prohibit participation in the Programme or some
     aspects of the Programme. Members are responsible for complying with local
     laws and regulations, applicable terms and conditions of their employment,
     their employers’ internal policies and procedures, and any other rules to
     which they are subject. IHG assumes no responsibility or liability for
     Members’ compliance with such policies, laws, rules, or regulations.
 9.  Arbitration: Except with respect to any claim or dispute involving the
     ownership, validity, or use of any IHG trademarks or service marks, and to
     the extent permitted by applicable law, any dispute arising out of or
     related to the Programme or the Programme Terms and Conditions, seeking as
     relief money damages or Points and/or attorneys’ fees or other damages
     (“Covered Claims”) will be submitted for arbitration to the American
     Arbitration Association (AAA). IHG shall have the right in a proper case to
     obtain temporary restraining orders, temporary or preliminary injunctive
     relief, and/or declaratory relief (other than declarations with respect to
     the amount of money damages) from a court of competent jurisdiction.
     
     The arbitration proceedings shall be heard by one independent arbitrator
     who shall be an attorney or retired judge. The arbitration shall be held in
     accordance with the then-existing Commercial Arbitration Rules of the AAA.
     All matters within the scope of the Federal Arbitration Act (9 U.S.C. 1, et
     seq.) will be governed by it and not by any state arbitration law. You and
     IHG waive any rights to maintain other available resolution processes for
     such disputes, such as a court action or administrative proceeding, to
     settle disputes. You and IHG waive any right to a jury trial for such
     disputes. The rules in arbitration are different from the rules that apply
     in court. There is no judge or jury, and review is limited, but an
     arbitrator can award the same damages and relief, and must honour the same
     limitations stated in the terms and conditions, as a court would.
     
     In reaching his or her decision, the arbitrator shall follow the Programme
     Terms, shall be bound to apply the applicable law, and shall not rule
     inconsistently with the applicable law. The arbitrator may not (1) without
     the consent of all parties, combine more than one individual’s claim or
     claims into a single case, (2) participate in or facilitate notification to
     others of potential claims, or (3) arbitrate or preside over any form of a
     class, mass, collective, or representative proceeding. The arbitrator shall
     include in his or her award any relief he or she deems proper in terms of
     money damages (with interest on unpaid amounts from the date due at the
     maximum rate allowed by law), and attorneys’ fees and costs. The award of
     the arbitrator shall be conclusive and binding upon all parties to the
     proceeding, and judgment upon the award may be entered in any court of
     competent jurisdiction.
     
     If a party violates this arbitration agreement by commencing an action
     asserting a Covered Claim in a court of law, then the court (and not an
     arbitrator) shall have the authority to resolve any disputes about the
     interpretation, formation, existence, enforceability, validity, and scope
     of the Programme Terms and Conditions, including this arbitration
     agreement, and the Waiver of Class, Mass, Collective, and Representative
     Claims. However, if a party complies with this arbitration agreement and
     files for arbitration without filing a complaint in a court of law, then
     the arbitrator shall have the authority to resolve any disputes about the
     interpretation of the Programme Terms and Conditions for purposes of
     discovery or the merits of the underlying claim, but shall have no
     authority to resolve any disputes about the formation, existence,
     enforceability, or validity of the Programme Terms and Conditions,
     including this arbitration agreement, and the Waiver of Class, Mass,
     Collective, and Representative Claims.
     
     Other than as may be required by law, the entire arbitration proceedings
     (including, but not limited to, any rulings, decisions, or orders of the
     arbitrator) shall remain confidential and shall not be disclosed to anyone
     other than the parties to proceeding.
     
     
 10. Limitations Period: Any and all claims and actions arising out of or
     relating to the Programme Terms and Conditions must be started within one
     (1) year from the occurrence of the facts giving rise to such claim or
     action, or such claim or action shall be barred. This Limitations Period
     section does not apply to residents of New Jersey, and is not applicable
     where local law prohibits it.
 11. Waiver of Class, Mass, Collective, and Representative Claims: To the extent
     permitted by law, you agree that you will not file a class action against
     IHG, participate in a class action against IHG, file or seek a class, mass,
     collective, or representative arbitration against IHG, or participate in
     such an arbitration against IHG, for any claim or action arising out of or
     related to the Programme or the Programme Terms and Conditions. To the
     extent permitted by law, you agree that all such claims may only be brought
     in your individual capacity, and not on behalf of other individuals.
 12. Miscellaneous Provisions: These Terms and Conditions constitute the entire
     agreement between you and IHG with respect to the subject matter hereof and
     supersede all prior oral and written agreements. No failure or delay on the
     part of IHG in exercising any right or remedy hereunder or enforcing the
     Terms and Conditions will operate as a waiver thereof. If any part or
     provision of these Terms is found to be invalid, unenforceable, or void,
     then the remaining portion shall remain in full force and effect. If the
     Waiver of Class, Mass, Collective, and Representative Claims is found to be
     unenforceable, then any claim brought on a class, mass, collective, or
     representative action basis must be filed in a court of competent
     jurisdiction, and such court shall be the exclusive forum for such claims.
     Headings are for convenience only and not for use in interpretation of this
     Agreement.
 13. Release: By participating in the Programme, each Programme Member agrees to
     release, discharge, and hold harmless IHG, its advertising and promotion
     agencies, their respective parent companies, affiliates, subsidiaries, and
     their directors, officers, agents, and employees from all claims or damages
     arising out of any use or misuse of the Programme by that Member. This
     Release section does not apply to residents of New Jersey.
 14. Maintaining Member Information; Protecting Your Account: Programme Members
     are responsible for keeping their profile information current, including
     relevant contact information, such as mailing address and email address.
     Most personal information and communication preferences can be updated by
     logging into the Member account on the IHG Rewards website. For name
     changes, please contact IHG Customer Care, and please be prepared to
     provide supporting legal documentation for your name change (such as a
     driver’s licence with your new name, marriage certificate, passport, or
     other legal documentation). Each Programme Member is responsible for
     restricting access to and maintaining the confidentiality of the Member’s
     account and PIN/password and agrees to accept responsibility for the
     activities of anyone using the Member’s PIN/password. When contacting IHG
     Customer Care about your account, you may be asked for additional
     information for fraud prevention and security purposes.
     
 15. Data Protection: Under the data protection legislation of various
     countries, we are required to particularly draw your attention to the fact
     that by applying for Programme membership, and by virtue of your continued
     membership, you accept and explicitly authorise IHG, in its capacity as
     data controller, by its subsidiaries, affiliates, and/or franchisees,
     including IHG hotels in nearly 100 countries, and by IHG Customer Care and
     InterContinental Ambassador Customer Care, to do the following with the
     personal information you supplied during enrolment in the Programme or
     during the course of your Programme membership: (i) process it, (ii)
     transfer it worldwide to any third parties with which IHG is affiliated
     within the scope of the Programme, (iii) transfer it to third parties to
     process on IHG’s behalf, where required by applicable law, or in the event
     of a company reorganisation, merger, or acquisition, for use of such
     information in the administration of membership records, or for use in
     connection with guest service, advertising, marketing, and communication
     purposes. Such third parties or IHG may contact you by mail, fax,
     telephone, email or SMS. In addition, IHG may offer you a benefit in the
     form of an opportunity to receive information on goods or services that may
     be of interest or value to you, by providing various companies with a list
     of IHG Rewards Members. This is an opt-in benefit for Programme Members who
     are residents of Europe, the Middle East, Africa, Australia, Canada, or
     other countries that require an opt-in process. If you reside in a country
     that requires such benefits to be offered on an opt-in basis, and you would
     like to opt-in, you will need to make the appropriate selection in the
     online preference centre or contact IHG Customer Care or InterContinental
     Ambassador Customer Care. Members residing in all other areas of the world,
     including the U.S.A., will automatically get this benefit upon enrolment,
     but can choose to be excluded from such affiliated third-party contacts
     and/or such mailing lists by making the appropriate selection in the online
     preference centre or by contacting IHG Customer Care or InterContinental
     Ambassador Customer Care. You can find more information about how we handle
     your personal data in our privacy statement including how to exercise any
     rights you may have under applicable law in relation to your data.
 16. Governing Law: These Terms and Conditions shall be governed by, construed,
     and enforced in accordance with the laws of the State of Georgia, United
     States, without regard to its conflicts of law rules. Any dispute not
     covered by the terms of the Arbitration provision set forth in these
     Programme Terms and Conditions may be filed only in the state or federal
     courts located in the State of Georgia, United States.
 17. Restricted by Law: This Programme or participation in it is not valid,
     and/or the awarding of Points or partner miles/credits, and/or the granting
     of rewards is void, where prohibited or restricted by law in the Member's
     home country (domicile) or locality.
 18. Tax Liability: Tax authorities may determine that IHG Rewards Points,
     rewards, and airline miles received through participation may be subject to
     tax liability, including, without limitation, foreign, federal, state and
     local taxes, surcharges, security charges and departure taxes. In that
     case, any tax liability, including disclosure, connected with the receipt
     and/or use of rewards is the responsibility of the IHG Rewards Member.
 19. Programme Interpretation: Interpretations of Programme Terms & Conditions
     shall be at the sole discretion of IHG.
 20. Transfer of IHG Rewards Points Upon Death: When an IHG Rewards Member
     passes away, the Member's Points may be transferred to the IHG Rewards
     account(s) of the Member's beneficiary(ies). The request for transfer
     should be sent to IHG Customer Care by the executor or administrator of the
     decedent’s estate, along with court documents showing authority, or by a
     sole beneficiary, along with copies of the decedent’s will and death
     certificate. The request must be received within one (1) year of the date
     of death. Transfer fees will be waived.
 21. No Guarantees on Merchandise: IHG, its franchisees, and its agents make no
     guarantees, warranties, or representations of any kind, expressed or
     implied, with respect to items of merchandise or products (including but
     not limited to items obtained by redeeming Points), or services of
     partners. IHG shall not be liable for any loss, expense (including without
     limitation, any legal fees), accident or inconvenience that may arise in
     connection with the use of such items or as a result of any defect or
     failure of such items. Any implied warranties of merchantability or fitness
     for a particular purpose are specifically disclaimed. This Guarantees on
     Merchandise section does not apply to residents of New Jersey.

 

Membership Levels

The IHG Rewards base membership level is Club. This section describes the
requirements to move from Club status to Elite status.

 22. Elite Qualifying Points: For purposes of determining Elite status, IHG
     Rewards Points are classified as either Elite Qualifying Points or
     Non-Elite Qualifying Points. Only Elite Qualifying Points count towards
     Elite status.
     
     
     
     Activity
     
     Provides Elite Qualifying Points
     
     Provides Non-Elite Qualifying Points
     
     Qualifying Rates* paid for hotel Stays
     
     X
     
      
     
     Spend on select partner activity**
     
     X
     
      
     
     IHG One Rewards Bonus Points Packages
     
     X
     
      
     
     Qualified Spend through IHG Business Rewards
     
     X
     
      
     
     Purchases on IHG One Rewards credit cards in United Kingdom and Greater
     China
     
     X
     
      
     
     Purchases on IHG One Rewards credit cards in the U.S. and Chase Ultimate
     Rewards points transfers to IHG One Rewards
     
      
     
     X
     
     New cardmember bonuses or selected Bonus Points*** promotions offered
     through IHG Rewards credit cards unless otherwise indicated
     
      
     
     X
     
     Points or Bonus Points earned from IHG and select partner promotions
     
      
     
     X
     
     Elite Tier Bonus Points ⴕ
     
      
     
     X
     
     Point vouchers, purchases, deposits, and transfers unless otherwise
     indicated
     
      
     
     X
     
     
     *See here for details on Qualifying Rates.
     **Members earn Elite Qualifying Points on Hertz car rentals, OpenTable
     reservations and Viator experiences. Members earn Non-Elite Qualifying
     Points with IHG Dine and Earn.
     ***Bonus Points are Points Members can earn, through various IHG and
     partner promotions. Bonus Points do not include Bonus Points Packages and
     are Non-Elite Qualifying.
     ⴕElite Tier Bonus Points: ‘Elite Tier Bonus Points’ are defined as Points
     Elite Members receive for Qualifying Stays at the following percentage
     rates:
     
     
     
     Elite Membership Tier
     
     
     Percentage of Elite Tier Bonus Points
     
     IHG One Rewards Silver Elite
     
     20%
     
     IHG One Rewards Gold Elite
     
     40%
     
     IHG One Rewards Platinum Elite
     
     60%
     
     IHG One Rewards Diamond Elite
     
     100%
     
     
     Elite Tier Bonus Points are only awarded to Members who collect IHG Rewards
     Points.
     
     
 23. Elite Status Requirements: Elite status will be awarded to Members that
     have successfully achieved at least one of the following criteria in a
     calendar year (January 1st to December 31st):
     
     
     
      
     
     IHG One Rewards
     Silver Elite
     
     IHG One Rewards
     Gold Elite
     
     IHG One Rewards Platinum Elite
     
     IHG One Rewards Diamond Elite
     
     Elite Qualifying Points
     
     n/a
     
     40,000
     
     60,000
     
     120,000
     
     Elite Qualifying Nights*
     
     10
     
     20
     
     40
     
     70
     
     
     *Only one night per calendar day will count as a Qualifying Night; e.g. if
     a Member books two rooms for the same day, only one night will count
     towards their Elite Qualifying Nights. Elite Qualifying Nights will count
     towards a calendar year for stays that are completed within the same
     calendar year.
     
     
 24. Earning and Maintaining Elite Status: Once a Member earns Elite membership
     status in any calendar year, the status will be maintained through the end
     of the following calendar year. Members that start the calendar year with
     an Elite status must achieve the required Qualifying Points or Nights to
     maintain status. Reward Nights consumed by Members count as Qualifying
     Nights towards Elite membership qualification.
 25. Rollover Nights: At the end of the calendar year, Qualifying Nights in
     excess of the number required for Gold Elite, Platinum Elite and Diamond
     Elite status will roll over into the following year and count towards
     earning Elite status in that year. Rollover Nights are only valid for one
     calendar year. Rollover Nights are calculated as follows: total Qualifying
     Nights at year end (inclusive of rollover from prior year) minus nights
     required for the tier level you earned for the following year minus expired
     Rollover Nights from previous year = Rollover Nights for following year.
     Rollover Nights only count towards Elite membership status and will not
     count towards Milestone Rewards achievement.
     

 

Member Benefits and Milestone Rewards

 26. Member Benefits: As a Member of the Programme, you may be entitled to
     special services and benefits at IHG hotels. Benefits and services may
     change from time to time and may vary by hotel, country and geographical
     region. Click here for more information and to view the benefits chart.
     Most benefits are only available to Members who book their hotel
     reservations through IHG’s websites (including mobile sites), the IHG One
     Rewards app, IHG WeChat mini programme, IHG Customer Care, Iberostar
     website, Iberostar Contact Center, IberostarPro, or directly with an IHG
     branded hotel. Members who are staying as part of a Group booking are
     entitled to receive their on-property tier member benefits (e.g. late
     check-out, Platinum Elite/Diamond Elite Complimentary Upgrades (subject to
     availability), etc.)
     
 27. Milestone Rewards: Members may earn Milestone Rewards on Elite Qualifying
     Nights within the calendar year. Milestone Rewards are earned every 10
     nights, beginning at 20 nights and up until 100 nights. Click here for more
     information and to view the Milestone Rewards chart.
 28. Benefits and Milestone Rewards Are Not Transferable: Member benefits
     (including without limitation those for InterContinental Ambassador and IHG
     Business Rewards) are only for the individual Member, are not transferable
     and cannot be used by other Members or Non-Members. For in-hotel Member
     benefits, a Member must personally check in and stay to enjoy such Member
     benefits. Any violation of this provision may result in cancellation of a
     Member’s account and may also result in a hotel charging the applicable
     fees for non-eligible Members’ or non-Members’ use of Member benefits.

 

Earning IHG One Rewards Points

 29. Earning Points: You may earn Points for Qualifying Stays (defined below)
     and Eligible Charges (defined below) beginning with the date you enrol in
     the Programme. Points will not be earned for Stays completed prior to the
     date of your enrolment, as shown in Programme records. If you enrol in the
     Programme during a Stay in any IHG branded hotel excluding,
     InterContinental Alliance Resorts, you will earn 1,000 Points for that Stay
     if the reservation was made through IHG’s websites (including mobile
     sites), the IHG One Rewards app, IHG WeChat mini programme, IHG Customer
     Care, Iberostar website, Iberostar Contact Center, IberostarPro directly
     with an IHG branded hotel or through an online travel agent such as
     Expedia.com and booking.com etc.
     
     Members earn ten (10) Points per US dollar or local currency equivalent on
     Qualifying Stays at most IHG branded hotels and five (5) Points per US
     dollar or local currency equivalent at Staybridge Suites and Candlewood
     Suites properties. Exceptions include:
     * At IHG Army Hotels, Members earn three (3) Points per US dollar
     * At InterContinental Alliance Resorts:
       * Members must book through IHG Customer Care, IHG Websites, IHG One
         Rewards App or IHG WeChat mini programme to be eligible for points
       * At the Venetian Resort Las Vegas and the Palazzo at the Venetian
         Resort, Members will earn 2,000 points per Qualifying Stay
       * At the Venetian Macao, the Londoner Macao, and the Parisian Macao,
         Members will earn ten (10) Points for each US dollar on Qualifying
         Stays
     * At IHG Branded Residence properties, excluding voco Residences, Members
       earn two and a half (2.5) points per US dollar, or local currency
       equivalent
     * IHG One Rewards is only applicable at specific Six Senses Hotels Resorts
       Spas properties and participating Iberostar Beachfront Resorts properties
       
       
 30. Qualifying Stays: A “Stay” is defined as one night or consecutive nights at
     the same hotel, regardless of frequency of Check-In/Check-Out. A Stay is a
     “Qualifying Stay” when a Member pays a Qualifying Rate (defined below) for
     that Stay, or is on an enrolling stay.
     
     Points will be awarded for Qualifying Stays booked through IHG Customer
     Care, IHG websites, the IHG One Rewards app, IHG WeChat mini programme,
     Iberostar website, Iberostar Contact Center, IberostarPro, authorized
     travel agents (excluding online travel agents such as Expedia.com and
     booking.com, and unauthorized agents on online vertical travel portals), or
     directly at the hotel.
     
     For bookings made through IHG Customer Care, IHG Websites, IHG One Rewards
     app or directly at an IHG branded hotel, and that include identifiable
     information linked to a Member’s account, e.g., phone number or email
     address, IHG will automatically relate the booking to the Member’s account
     even if the Member did not include the Member’s account number at the time
     of booking. As a result, the stay associated with the booking will be
     considered a Qualifying Stay. Members who book through the Iberostar
     website, Iberostar Contact Center or IberostarPro must add their IHG One
     Rewards membership number to the booking to ensure the reservation is
     identified as a Qualifying Stay.
     
     
 31. Qualifying Rates: Qualifying Rates include Reward Night/Free Night*, IHG
     Employee Discount Rate and most business and leisure rates, such as Advance
     Saver rates, Best Flexible rates, Global sales negotiated rates (including
     but not limited to Corporate Gold rates), national/regional/local
     government rates, and specified leisure rates as confirmed by IHG’s
     reservation systems. In Asia, the Middle East, Africa, and Greater China
     (Mainland China, Hong Kong, Macau, Taiwan), Qualifying Rates include all
     locally negotiated rates. Note: In Greater China, Qualifying Rates also
     include all corporate negotiated rates settled with hotels via regular
     payment. In all other parts of the world, locally negotiated rates are
     classed as Qualifying Rates if the rate is discounted less than 30%.*When
     staying on a Reward Night/Free Night, Members will not earn Points or
     partner miles/credits on the room rate or room rate equivalent; however,
     Points are awarded for all other eligible charges.
 32. Non-Qualifying Rates: Members will not earn Points on room rate and/or
     enjoy Member benefits during a Stay on most Non-Qualifying Rates. Members
     will earn points on other Eligible Charges. See Eligible Charges for
     details. Non-Qualifying Rates include:
     * Hotel provided complimentary rooms
     * Airline or travel partner passenger rate due to travel delays 
     * Online Travel Agency or Third-Party Channel bookings (e.g., Expedia,
       Travelocity, Priceline, etc.)
     * Rates provided by tour operator/wholesaler
     * Seasonal Worker/Crew Rate
     * 50% Travel Club Discount Rate: includes entertainment discount booklet
       rates (e.g., Encore)

 33. Group Rates: A Member will not earn Points for a Stay on a group rate,
     unless the Member individually pays the hotel for the Member’s room and it
     is not paid for as part of the group’s master account.
 34. Eligible Charges: “Eligible Charges” are charges on a Member’s hotel bill
     that are eligible to earn the Member Points. These charges can include food
     and beverage, telephone, laundry, and in-room movies charged to the
     Member's room. Eligible charges can vary by hotel brand and location.
     Charges not billed to the Member’s room, gift shop purchases, and meeting
     charges (other than IHG Business Rewards charges), are not eligible to earn
     the Member Points. Except as expressly permitted elsewhere in these Terms
     and Conditions, Points are not awarded for fractions of a U.S. dollar or
     local currency equivalent spent, or for dollars spent on tax, VAT, GST,
     service charges, gratuities, or hotel incidentals.
 35. Earning Points on Multiple Rooms: Except at InterContinental Alliance
     Resorts, Members may earn Points on all Eligible Charges for multiple hotel
     rooms (up to 9) provided those rooms are used in conjunction with the
     Member's Stay at the same hotel, and the Member’s IHG Rewards account
     number is recorded on each reservation, or the charges from those multiple
     room reservations are referred to on the hotel room bill associated with
     the Member's reservation.
 36. Multiple Members Staying in Room: Only the Member whose name and IHG
     Rewards account number are on the reservation record will be awarded Points
     and Qualifying Night (a single night during a Qualifying Stay) credit
     toward achieving Elite-level status or other promotional goals, and only
     that Member will receive in-hotel Member benefits. For the avoidance of
     doubt, if more than one Member stays in a room, only one of the Members
     will be awarded Points and/or benefits, as long as all other conditions for
     such award of Points and/or benefits are satisfied.
 37. Points Have No Value Until Redeemed: Points have no retail value, are not
     redeemable for cash or any other form of credit and have no value until
     presented for redemption in accordance with these Terms and Conditions.
     Members have no ownership interest in accrued Points, and accrued Points do
     not constitute property of a Member. Use of the word “earn” herein, or in
     marketing materials, in relation to Programme Points shall mean “collect”
     and shall not mean that the Points have any value until they are presented
     for redemption. Points may not be purchased or sold, and are not
     transferable, except as otherwise stated herein.
 38. No Shows and Cancellations: Points and/or Qualifying Night credit are not
     awarded for no-shows or rooms that are cancelled after the hotel
     cancellation time even if the room is paid for in full.
 39. Point Expiry: Club-level membership Points (see Member Benefits, including
     levels of membership, here) will expire if your membership account point
     balance becomes inactive, meaning there was no “earn” or “redeem”
     transactions, for any period of twelve (12) months or longer, which means
     your Points will be removed from your account and will no longer be
     available for redemption. To maintain your account points balance and avoid
     points expiry, you must have at least one “earn” or “redeem” transaction
     posted to your account every twelve (12) months. Use of the one night per
     year provided to IHG One Rewards credit card holders does not constitute an
     “earn” or “redeem” activity to prevent Point expiration. Elite Members’
     Points do not expire as long as Elite level membership is maintained.
     
 40. Bonus Points from Promotions: IHG Rewards may offer limited-time promotions
     that offer Bonus Points and/or partner credits. “Bonus Points” are defined
     as Points awarded to the Member for completion of activities that are tied
     to a promotion. Those promotions are governed by these Terms and Conditions
     but may have additional terms and conditions specific to the individual
     promotion. Many of these promotions are only available to Programme Members
     who receive a specific, targeted communication from IHG. Registration for a
     targeted offer for which you are not invited to participate is not
     permitted. Doing so is a Programme violation and may result in any or all
     of the following: the freezing of your account, the forfeiture of all of
     your Points, rewards, vouchers, or merchandise issued pursuant to Point
     redemptions, and any accrued Points in your account, as well as
     cancellation of the account and your future participation in the Programme.
 41. Point Purchases: You may purchase up to 150,000 IHG Rewards Points within a
     calendar year. Points must be purchased in minimum increments of 1,000
     Points, and can only be paid for by a valid, accepted credit card or
     approved payment method. Follow the link available on the “Redeem Points”
     portion of the IHG Rewards website for more information or call IHG
     Customer Care for assistance. Subject to local laws, no cancellations or
     refunds are permitted.
 42. Point Transfers: Points may be transferred between two specifically
     designated Member accounts. Follow the instructions to transfer points here
     or call IHG Customer Care. An authorisation to transfer Points form must be
     submitted to transfer Points. Once authorisation is received and processed,
     the transferor relinquishes all rights to the transferred Points, subject
     to local laws; no cancellations or refunds are permitted. The Member
     authorising the transfer will be charged $5 US per 1,000 Points
     transferred, payable via valid, accepted credit card or approved payment
     method.
     
     Except for the Point transfers allowed under these Terms and Conditions or
     authorised in writing by IHG, Points may not be sold, bartered, attached,
     seized, levied upon, pledged, or transferred under any circumstances,
     including, without limitation, by operation of law, upon death, or in
     connection with any domestic relations dispute and/or legal proceeding.
     
     
 43. Other Point Awards: Points may be distributed as rewards, recognition, or
     incentives, including in the form of Point vouchers, by IHG branded hotels
     to guests and hotel employees, or by other companies with whom IHG has
     agreements, to their employees and customers. Point vouchers are
     distributed on a promotional basis only, and are subject to the terms and
     conditions set forth on the vouchers. Point vouchers should be deposited
     according to the instructions on the vouchers. You should retain a copy of
     your Point voucher for 6 months or until your deposit appears on your
     statement or account record on the IHG Rewards website.
 44. Bonus Point and Mile Packages: Bonus Points (or miles) Package rates offer
     Members a room bundled with extra IHG Rewards Points or Miles. Additional
     terms and conditions apply for Bonus Points (or miles) Packages and should
     be reviewed before purchasing.
 45. Stay Adjustments: The Points and nights listed in your IHG One Rewards
     account are subject to change to reflect actual stay information, any
     adjustments based on these Terms and Conditions or the terms of a
     promotion, correction of errors in Points awarded, and Programme changes.
     If you believe your account activity statement is inaccurate, contact IHG
     Customer Care or InterContinental Ambassador Customer Care. Point/stay
     adjustments will not be made more than 90 days after the statement date. If
     a member completes a Stay in a calendar year and requests a stay adjustment
     in the next year the Stay will track towards their Milestone Rewards in the
     year the Stay occurred. Please keep all of your hotel room receipts for
     your records, as they will be required for Point adjustment requests based
     on those hotel stays.
     
     

 

Redeeming IHG One Rewards Points

 46. Reward Nights: IHG One Rewards Points may be redeemed for Reward Nights,
     and the number of Points required for a Reward Night may vary according to
     several factors, including but not limited to brand, hotel and day of week.
     There are no blackout dates for Reward Nights; however, room inventory is
     limited and subject to prior sale. Members may not be able to redeem Points
     for Reward Nights at InterContinental Residences, IHG Army Hotels and Six
     Senses Hotels Resorts Spas.
     
 47. Booking Reward Nights: Advance reservations are required to use a Reward
     Night. Reward Night reservations are not travel agent commissionable.
     Members may redeem Points for Reward Nights on the IHG One Rewards website,
     the IHG One Rewards app or through IHG Customer Care. Members must be
     logged in to redeem Points online for a Reward Night. Reward Night
     reservations require a credit card to guarantee the reservation. Reward
     Night reservations can be cancelled on the IHG One Rewards website, the IHG
     One Rewards app or through IHG Customer Care. Guests will receive a
     notification to call IHG Customer Care if cancellation is unavailable
     online. Any fraudulent conduct or misuse of a Reward Night, including but
     not limited to cancelling a Reward Night reservation following Check In,
     may result in forfeiture of Points and/or other remedies permitted under
     these Terms and Conditions. In the event of an erroneously published Reward
     Night point price, IHG One Rewards reserves the right to cancel the booking
     and refund the points. Members will be notified in the event that this
     occurs.
 48. Reward Night Additional Fees: Each Reward Night is valid only for a
     standard room for one night including Government mandated, state and/or
     locally administered taxes or fees. At Iberostar Beachfront Resorts Members
     will be responsible for paying any local/conditional taxes or fees. Six
     Senses Hotels Resorts Spas room types will vary. Occupancy, room type and
     meal plan configurations for Reward Nights at all-inclusive resorts will
     vary by brand and hotel. Extra person charges, including children, may
     apply beyond double occupancy if additional guest’s check in that are not
     included in the original reservation. At Iberostar Beachfront Resorts,
     Members may be charged for additional guests that are not included in the
     original reservation. Please call IHG Customer Care for details. Reward
     Nights do not include food and beverages (with the exception of
     all-inclusive properties), gratuities or incidentals. Resort fees and/or
     service charges at individual hotels may apply. These charges are paid
     directly to the hotel prior to Check-Out. Transportation costs to and from
     the hotel are not included.
     
 49. Reward Nights with Multiple Rooms: Reward Night reservations may be booked
     for multiple hotel rooms (up to 9) on the same stay date at the same
     property, provided the IHG Rewards Member number is recorded on each
     reservation, the required Points are redeemed for each room, and there is
     available inventory.
     
 50. Third Party Reward Night Beneficiary: Persons listed a secondary guest on a
     Reward Night reservation may check-in without the member staying. Secondary
     guest must show valid identification and provide own method of payment. In
     Greater China (Mainland China, Hong Kong, Macau, Taiwan) if a Member books
     a Reward Night on behalf of another person/beneficiary, the Member must
     contact IHG Customer Care no less than 7 days before the stay date. The
     Member must provide specific personal details for the guest who will be
     using the Reward Night, as requested by IHG. Any changes to such guest’s
     details must be completed through IHG Customer Care. If the Member fails to
     provide and/or change the requested information on time or the information
     provided is not correct for any reason, the guest using the Reward Night
     will not be able to Check-In and the relevant booking will be cancelled.
     This requirement applies to all Reward Nights earned through Stays, Points,
     promotions, or in any other way.
 51. Benefits on Reward Nights Stays: IHG Rewards Member benefits are available
     on Reward Night stays with the exception of the Guaranteed Room
     Availability benefit for Platinum Elite and Diamond Elite Members.
 52. Reward Nights are Non-Qualifying Rates: Members may not earn Points or
     partner miles/credits on the room rate equivalent of Rewards Nights;
     however, Points are awarded for all other eligible charges. A Reward Night
     is defined as a stay that a Member redeemed Points for, and includes Reward
     Nights booked via Points & Cash.
 53. Reward Night Cancellations:
     All brands excluding Six Senses Properties:
     * Members who cancel their Reward Night reservation prior to the
       cancellation time set by the hotel will have the Points redeemed for that
       reservation re-deposited into their IHG Rewards account
     * Members who do not cancel their Reward Night reservation by the hotel’s
       cancellation deadline and do not use their reservation (no-show) are
       subject to a no-show charge based on the applicable hotel policy, plus
       tax, per room, billed to the credit card used to guarantee the
       reservation upon booking.
       
     Six Senses Properties:
     * At Six Senses Hotels Resorts Spas, if a Member cancels or no-shows a
       Reward Night or Free Night after the cancellation window has passed, the
       member’s points will be forfeited and/or the Free Night certificate will
       be voided. Cancellation policies vary by hotel.
       
 54. Reward Night Discounts:
     
     * Eligible Platinum Elite, Diamond Elite and IHG One Rewards credit
       cardholders may receive exclusive access to promotional discounts on
       Reward Nights at participating hotels. If eligible, cardmembers will have
       early access to Reward Night discounts.
 55. Reward Nights Are Void Where Prohibited by Law: IHG Rewards reserves the
     right to restrict, suspend, modify, discontinue, substitute, or cancel the
     Reward Night programme at any time without notice. Reward Nights are void
     where prohibited by law.
 56. Points & Cash: IHG One Rewards Points & Cash enables you to redeem a
     combination of your existing Points, and Points purchased at the time of
     booking, to book a Reward Night. Points & Cash Reward Nights may be
     redeemed on the IHG Rewards website, the IHG App, or through IHG Customer
     Care.
 57. Points & Cash Points Purchase Amounts: Amounts required for purchasing the
     additional Points to book a Points & Cash Reward Night are subject to
     change at any time. You must use a valid, accepted credit card or approved
     payment method for Points purchases. Cash components of a Points & Cash
     Reward Night price that are viewed in currencies other than U.S. dollars
     will be adjusted, as needed, to reflect the U.S. dollar equivalent at the
     time of payment. All other Reward Night terms and conditions apply.
 58. Points & Cash Cancellations: Upon completion of the Points purchase to book
     a Points & Cash Reward Night, you agree that the total U.S. dollar amount
     will be immediately charged to the valid credit card or approved payment
     method you specified. The cost for the Points purchased is non-refundable.
     If the Reward Night is cancelled in accordance with Reward Nights terms and
     conditions and within the hotel's cancellation policy, the purchased Points
     will be re-deposited into your IHG Rewards account.
 59. Pay with Points: A Member staying at an IHG branded hotel that participates
     in the Pay with Points program may redeem Points to apply a credit against
     eligible charges on the Member’s guest room folio. Redemptions must be made
     through the IHG One Rewards App or an IHG website. The Programme may limit
     the number of transactions and/or the maximum number of Points that may be
     redeemed per day. For full terms and conditions, visit: Pay with Points.
 60. Other Rewards: You can redeem your Points for other rewards through the
     “redeem” section of the IHG Rewards website. All rewards are subject to
     availability, and to the terms and conditions and restrictions imposed by
     merchandise, travel, or other suppliers. Rewards vary by region and country
     of residence. The number of Points required for specific rewards are
     subject to change at any time.
     
     IHG Rewards Catalogue – by selecting the catalogue you will be directed to
     Maritz LLC (“Maritz”), a third party provider that hosts a private label
     website (the “Site”) (click here for the U.S. site, and click here for the
     global site). The Site provides merchandise, gift certificates, and other
     reward fulfillment services (the “Services”) to Members in exchange for
     Points, which Services are subject to additional terms and conditions as
     set forth on the Site. Any obligation that IHG may have to you in
     connection with the Points redeemed for rewards will be fully discharged
     upon your receipt of goods from Maritz.
     
     For full terms and conditions, visit: U.S.: click here or Global: click
     here
     
     
 61. Additional Information on Other Rewards: You must have the required number
     of Points in your account prior to redeeming Points for a reward.
     Additional information about available rewards can be found on the
     following sites:
     
     1. Gift Certificate Rewards: See specific terms and conditions after
        selecting a gift card.
     2. Concierge: available in US, Mexico, UK, Germany, Mainland China, Japan,
        and the Middle East. Terms and conditions will vary depending on the
        reward requested.
        
     3. Magazines: See specific terms and conditions after selecting a magazine.
     4. Digital Rewards: You must be logged into your account to access Digital
        Rewards information. Follow this link for terms and conditions.
 62. IHG reserves the right to delete, add, restrict, suspend, discontinue,
     modify, substitute, or cancel rewards selections in this Programme at any
     time. 

 
Loyalty Programme Alliances
 
 63. Loyalty Programme Alliances: At participating IHG Hotels & Resorts, you can
     choose to collect IHG Rewards Points or Loyalty Programme Alliance
     miles/credits, which vary by participating Loyalty Programme Alliance. A
     Loyalty Programme Alliance is a third-party loyalty programme that IHG has
     an arrangement with and that allows Members of the third-party programme,
     who are also IHG Rewards Members, to collect miles or other credits for the
     third-party programme instead of collecting Points. See additional
     information here.
 64. Loyalty Programme Alliance Changes: The Loyalty Programme Alliances may
     change at any time, at IHG’s sole discretion. If a Member chooses to
     collect a Loyalty Programme Alliance’s miles/credits and that Loyalty
     Programme Alliance is later removed from the Programme, that Member’s
     choice will automatically be changed to collecting IHG Rewards Points.
 65. Loyalty Programme Alliance Limitations: You may not collect both IHG
     Rewards Points and Loyalty Programme Alliance miles/credits for the same
     stay, except during special promotions or offers. To change your selection
     of Points or credits for a Loyalty Programme Alliance, visit the IHG
     Rewards website or call IHG Customer Care.
 66. Loyalty Programme Alliance Earning: Qualifying Stays or other activity to
     earn Points that results in fractional Loyalty Programme Alliance
     miles/credits, will be rounded down except as expressly set out otherwise
     in these Terms and Conditions. All Stay activity will be posted to the
     account of the last Loyalty Programme Alliance requested at the time of
     Check-Out.
 67. Loyalty Programme Alliances’ Terms and Conditions: The terms and conditions
     of the specified Loyalty Programme Alliance programme govern the earning
     and redeeming of those miles/credits. IHG, its parent, subsidiaries,
     affiliates, franchisees and agents do not assume the liability for Loyalty
     Programme Alliance miles/credits or the terms and conditions of any other
     Loyalty Programme Alliance programme.
 68. Loyalty Programme Alliances and IHG’s Affiliation: From time-to-time IHG
     may offer reward options from Loyalty Programme Alliances to IHG Rewards
     Members through membership communications. All loyalty programmes included
     in the Loyalty Programme Alliances are independent contractors. Nothing in
     these Terms and Conditions or in any other materials related to the
     Programme is intended to or shall be construed as establishing any agency,
     partnership or joint venture relationship between IHG and another loyalty
     programme, including without limitation to the use of the word partner.
     IHG, its franchisees and agents are not responsible or liable for the
     conduct of Loyalty Programme Alliances and/or their programmes or services,
     including, without limitation any changes or discontinuation of service by
     Loyalty Programme Alliances or other independent businesses that may affect
     the Programme rewards, the collection of IHG Rewards Points, or the
     delivery of products or services offered by them. IHG is responsible for
     the provision of rewards within the IHG Rewards Programme only. 
 69. Converting Points to Miles or Credits: You may convert your IHG Rewards
     Points to miles/credits with participating Loyalty Programme Alliances only
     in block increments for specified Loyalty Programme Alliances as listed
     here. Consult your Loyalty Programme Alliance programme to determine
     loyalty programme miles/credits needed to obtain the reward of your choice
     with that loyalty programme. The posting time of miles or credits varies by
     Loyalty Programme Alliance and can take up to 6 weeks to post to your other
     loyalty programme account. The IHG Rewards Programme arranges for the other
     loyalty programme operator to post the appropriate credit to your account
     but has no other responsibility for point conversions. Following the
     posting of miles or credits to your other loyalty programme account, all
     risk of loss, bankruptcy, theft or dishonour will be borne by you, and
     there shall be no refund or re-conversion of IHG Rewards Points into any
     other reward option. Once IHG Rewards Points are converted to Loyalty
     Programme Alliance miles/credits, they cannot be converted back to Points
     or shifted to another Loyalty Programme Alliance programme.
 70. IHG, its franchisees, and agents make no guarantees, warranties, or
     representations of any kind, express or implied, with respect to items or
     merchandise or products or services of loyalty programme alliance partners,
     and assume no liability for the terms and conditions or the conduct of a
     loyalty programme alliance or other vendor's loyalty programme and shall
     not be liable for any loss, expense (including, without limitation,
     attorneys’ or other legal fees), accident or inconvenience that may arise
     in connection with the use of items or merchandise or products or services
     of loyalty programme alliance partners or as a result of any defects or
     failure of such items, or as a result of your participation in a loyalty
     programme alliance programme. Any implied warranties of merchantability or
     fitness for a particular purpose are specifically disclaimed. These
     disclaimers and limitations of liability do not apply to residents of New
     Jersey.

 

Other IHG One Rewards Programmes

 71. InterContinental Ambassador: As an IHG Rewards Member, you may also
     purchase membership in the InterContinental Ambassador programme. Purchase
     of InterContinental Ambassador membership entitles you to a higher level of
     recognition and to all published benefits for InterContinental Ambassador
     membership valid only at InterContinental Hotels & Resorts properties
     worldwide.
 72. If you have InterContinental Ambassador membership, you are subject to all
     IHG Rewards membership Terms and Conditions, in addition to the terms and
     conditions set forth here.
 73. Kimpton Inner Circle: This is an invitation-only status that entitles an
     IHG Rewards Member to a higher level of recognition and guaranteed benefits
     when staying at Kimpton Hotels & Restaurants. These Members are subject to
     all IHG Rewards membership Terms and Conditions, in addition to the terms
     and conditions set forth here.

 

IHG® Business Rewards Terms and Conditions

Certain IHG Hotels & Resorts participate in the IHG® Business Rewards Programme
(“Participating Hotels”), which is operated by IHG as part of the IHG One
Rewards Programme and is designed to award IHG One Rewards Points to corporate
bookers, business travel/meetings agents or individual bookers for Qualifying
Spend (as defined below) at Participating Hotels. The programme is subject to
the IHG One Rewards Terms and Conditions (except as noted below) and the
following IHG Business Rewards terms and conditions.


Click here for the list of non-Participating Hotels.

IHG Business Rewards is not applicable at Iberostar Beachfront Resorts
properties.

 

Eligibility

 74. Membership in IHG Business Rewards is available to individuals who are
     either corporate bookers, business travel/meetings agents or individual
     bookers, subject to the following conditions:
     
     1. A corporate booker is an individual who books Qualifying Spend at
        Participating Hotels for and on behalf of his or her employer for
        business purposes.
     2. A business travel/meetings agent is an individual who is employed by a
        travel/meetings agency, books Qualifying Spend at Participating Hotels
        for and on behalf of his or her clients for business purposes, and who
        does not, and whose travel/meetings agency does not, have a central
        agreement with any IHG company either directly or by being a member of
        an agency consortia group.
     3. An individual booker is a person who books Qualifying Spend at
        Participating Hotels on their own behalf or on behalf of someone else.
     4. Companies and/or other entities cannot enrol.
 75. Business travel/meetings agents that have a central or override agreement,
     or whose agency has a central or override agreement, with any IHG company
     cannot enrol in the IHG Business Rewards programme.

 

Membership

 76. To become an IHG Business Rewards Member, individuals outside of the
     Greater China region (Mainland China, Hong Kong, Macau, Taiwan) must
     complete the mandatory registration details on the IHG Business Rewards
     website. Individuals in the Greater China region are enrolled by invitation
     only.
 77. All Members must confirm acceptance of these terms and conditions and the
     IHG Rewards terms and conditions. Points are only awarded once these terms
     and conditions are accepted.
 78. All Members must provide valid contact information. When required, IHG will
     communicate to Members using the contact information in their membership
     accounts.
 79. IHG has the right to terminate an account and/or revoke Points if it
     determines, at its sole discretion, that:
     
     * An account has multiple email addresses
     * Multiple people are using the account, and/or
     * The account is suspected of fraudulent or abusive activity
 80. Employees of IHG, any IHG company, or an IHG branded hotel may not be
     Members of IHG Business Rewards.
     Members are responsible for complying with local laws and regulations,
     applicable terms and conditions of their employment, their employers’
     internal policies and procedures, and any other rules to which they are
     subject. IHG assumes no responsibility or liability for compliance with
     such policies.
 81. Corporate bookers and business travel/meetings agents must have approval
     from their employers to be Members of IHG Business Rewards. By accepting
     these terms and conditions, individuals are confirming that their employers
     have consented to their participation in IHG Business Rewards.
     
     1. IHG may require the employer’s written approval for verification as a
        condition of being an IHG Business Rewards Member. IHG reserves the
        right to cancel the membership if written approval cannot be produced.
        Members agree to indemnify and hold harmless IHG from any liability,
        costs, and/or damages relating to the claims of any third party arising
        from a failure of an IHG Business Rewards Member to obtain prior
        approval of his or her employer to participate in IHG Business Rewards.
     2. In Greater China, business travel/meetings agents must disclose their
        participation in IHG Business Rewards when making a booking for and/or
        on behalf of their clients for business purposes. Corporate bookers and
        business travel agents may at their discretion present the employer’s
        approval and business travel agents’ disclosure, respectively, to IHG,
        which should be sent to ihgbrregistration.cn@ihg.com
 82. An IHG Business Rewards Member who changes employers must:
     
     1. Update their contact details online
     2. Obtain the approval of their new employer to participate in IHG Business
        Rewards
     3. Provide any further information requested by IHG
     4. For the avoidance of doubt, these terms and conditions are personal to
        the IHG Business Rewards Member and shall apply in full to such Member
        irrespective of any change of employer
 83. Members may cancel their membership in IHG Business Rewards by written
     notice (including email) to IHG Customer Care. Members may cancel their
     membership in IHG Business Rewards without cancelling their membership in
     IHG Rewards.

 

Legal Compliance

 84. Participation in IHG Business Rewards and earning or redeeming Points is
     void when prohibited by law and is subject to any other applicable laws and
     regulations (including, for the avoidance of doubt, United Kingdom and
     United States anti-bribery laws that apply internationally).

 

Qualifying Spend

 85. Qualifying Spend, in accordance with these terms and conditions, includes
     all spend on the following:
     
     * Guest rooms
     * Meetings and events
     * Conference rooms
     * Food and beverage service linked to meetings and conferences
     * All-inclusive meeting packages
 86. Unless agreed otherwise by the Participating Hotel, Points cannot be earned
     in IHG Business Rewards for other special offers/promotions outside of the
     IHG Business Rewards programme.
 87. Qualifying Spend on guest rooms only includes guest rooms that an IHG
     Business Rewards member books for others. It excludes spend on the IHG
     Business Rewards member’s own guest room.
 88. Qualifying Spend does not include:
     
     * Any taxes, gratuities, or service fees
     * Outside vendor/supplier charges
     * Any attendee incidentals including individual meals and beverages, or
       other expenses, including leisure spend.

 

EARNING POINTS

 89. IHG Business Rewards Members will earn three (3) IHG Rewards Points for
     every 1 U.S. dollar or local currency equivalent paid towards Qualifying
     Spend at Participating Hotels, subject to these terms and conditions.
     Points will be rounded up to the nearest whole number of Points.
 90. IHG Rewards Points earned under the IHG Business Rewards programme are
     considered Elite Qualifying Points that count towards IHG Rewards Elite
     status. Qualifying Spend made through IHG Business Rewards is not eligible
     for IHG Rewards Elite Tier Bonus Points. For example: An IHG Business
     Rewards Member will earn IHG Rewards Elite Qualifying points which allow
     the Member to move up the programme tiers, i.e., from Silver Elite to Gold
     Elite etc. The Member does not earn Elite Tier Bonus Points, i.e., the 20%
     awarded to Silver Elite, 40% for Gold Elite, 60% for Platinum Elite or 100%
     for Diamond Elite. 
 91. Points are only awarded to the IHG Business Rewards Member who made the
     booking through an IHG website or directly with the Participating Hotel. 
     
 92. Unless varied by the terms and conditions of any applicable promotions, a
     maximum of 60,000 Points can be earned on any meeting/event, including all
     guest room bookings and other Qualifying Spend. Two or more meetings/events
     held by the same organisation over the same date(s) or consecutive dates at
     the same Participating Hotel will be considered one meeting/event.
 93. For bookings made directly with the Participating Hotel, IHG Business
     Rewards members must notify the relevant Participating Hotel that they wish
     to earn IHG Business Rewards Points on any Qualifying Spend prior to making
     the booking for the relevant guest rooms, meetings, or events and must
     provide their IHG Business Rewards membership number.
 94. Points will be credited to the IHG Business Rewards Member’s account within
     45 days of the meeting, event, or stay taking place, provided the meeting,
     event, or stay has been paid for in accordance with the IHG Business
     Rewards member’s contract with the Participating Hotel.
 95. Taxing authorities may determine that Points or rewards received through
     participation in IHG Business Rewards may be subject to tax liability,
     including, without limitation, foreign, federal, state and local taxes,
     surcharges, security charges and departure taxes. In that case, any tax
     liability, including disclosure, connected with the receipt and/or use of
     rewards is the responsibility of the IHG Business Rewards member.
 96. Members who believe that their account activity is inaccurate should
     contact the relevant Participating Hotel. If they are unable to resolve the
     query with the Participating Hotel they should contact the IHG Customer
     Care. Points adjustments will only be made up to 90 days after the member’s
     account statement date. Members must keep all hotel receipts and invoices
     for their records, as they will be required for Point adjustment requests.

 
Last updated on 1 April 2024



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