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We use cookies to:
- remember things like what’s in your bag and any browsing preferences you’ve
set.
- make Typo ads on other websites relevant to you.
Find out more.
By clicking Accept, you agree to our Privacy Policy and use of cookies.
Accept Cookies
Privacy Policy

Protecting your privacy and the confidentiality of your personal information is
very important to us. This Privacy Policy (which incorporates our fair
processing notice) explains why we collect personal information and how we
collect, use, disclose, store and protect it. It also explains how you can
access, correct, update, transfer or delete any personal information provided to
us, or make a complaint if you have concerns.

We comply with all privacy principles and laws which regulate how we collect,
use, and protect your personal information.

Which Cotton On Entities Does This Privacy Policy Cover?

This Privacy Policy applies to Cotton On Australia Pty Ltd (ACN 634 090 083) and
all of its related entities in the UK (referred to in this document as "we","
us" or" our"), including our UK registered company Cotton On (UK) Pty Limited
(Company Number 09680832) as well as our UK-based businesses Cotton On, Cotton
On Body, CO. by Cotton On, Free by Cotton On, Cotton On Kids, Rubi Shoes, T-Bar
and Typo.

What is Personal Information?

Personal information is any information that can be used to identify you, such
as your name, gender, date of birth, address, telephone number or email address.

Who collects the information?

Cotton On Group (including each of its member companies) is a data controller
and gathers and uses certain information about you.

What Personal Information Do We Collect?

We may collect personal information including your name, gender, date of birth,
address, telephone number and email.

We do not collect your financial information or retain credit card numbers used
to purchase products or services as this information is collected by a financial
institution that has their own privacy policy. If you receive a request to
provide information (such as credit card details) in an email, do not provide
this information because the request may be fraudulent. You can help us identify
attempts at fraud- if anything suspicious occurs, please contact our Privacy
Officer.

Why Do We Collect Your Personal Information?

We may collect your personal information when required by law. 

We may also collect personal information from you (and or about you) to allow us
to:

 * Enter into a contact with you to supply you with goods purchased;
 * With your consent, market tailored products, services or offers that may
   benefit or be of interest to you;
 * Better communicate with you;
 * Improve your experience with us; 
 * Notify you about our new products and services, discounts, promotions or
   upcoming events;
   and
 * For re-marketing, traffic, demographics and interest reporting purposes (see
   Cookies section below).

Personal information collected or received by us will only be used for the
stated purpose for which it was provided.

When And How Do We Collect Your Personal Information?

We collect personal information directly from you when you consent to
communications from us. Your consent in relation to marketing activities will
be express (e.g. you agree to the use of your information by ticking a box). 

We may also collect information directly from you when you enter into a contract
with us to purchase a product or when you consent to providing it due to making
an enquiry regarding products or services from us, you ask to find out more
about a product or services, you participate in our competitions, you make a
refund, return or other claim, you use our website(s) or other applications, you
deal with us on the phone or write to us. 

We may collect your personal information when you consent to providing it when
you visit our stores.

How long do we keep your personal Information?

We keep your personal information that we obtain about you for no longer than is
necessary for the purposes for which it is processed. How long we keep it will
depend on the nature of information, the purpose for which it is processed and
whether you chose to unsubscribe from our communications.

What If You Don’t Want Us To Collect Your Personal Information?

You do not have to provide us with any personal information unless you want to.
For example, it is your choice as to whether you purchase our products or
services or receive communications from us. If you choose not to provide us with
your personal information, we may be unable to provide a product or service or
deal with you.

When you use our website or a web browser to search for our website or products,
you can set your web browser to remove or reject cookies by selecting the
appropriate settings on your browser. If you wish to opt-out of having your web
browsing information used for re-marketing, traffic, demographics and interest
reporting purposes (see Cookies section below), you must download and install
Google Analytics Opt-out Browser Add-on. Removing or rejecting cookies may
affect the availability and functionality of our website and updates to your web
browser may affect the functionality of the Google Analytics Opt-out add-on.

What If You Don’t Want To Receive Any Further Communications From Us?

At any time you can unsubscribe from marketing communications via the
unsubscribe link in the footer of any of our emails.

When Do We Disclose Your Personal Information?

Your personal information will not be used contrary to this Privacy Policy but
we may disclose your personal information to third parties: for the purpose it
was collected – for example, to supply to you, respond to you and to operate our
businesses:

 * if we sell all or part of our business(es) and the buyer also requires your
   personal information;
 * to enforce our legal rights or those of others;
 * to prevent actual or potential fraud or illegal activity;
 * to those who provide services to us ranging from technology, data storage,
   website hosting, marketing, operations and customer service; or
 * if we are required to do so by law.

If personal information is disclosed to a third party, we are required to take
reasonable steps to ensure that your personal information is treated in
accordance with data protection legislation. Some of our suppliers, who provide
services to us, may be located overseas and at present we have servers in
Singapore and the USA hosting our websites. We will comply with data protection
legislation regarding any such transfers and ensure appropriate safeguards are
in place, but please be aware that such countries which are outside the EEA may
not grant personal data the same level of protection as that granted under the
General Data Protection Regulation; however our collection, processing and
storage of your data will still continue to be governed by this Policy.

How Can You Access, Correct, Update, Object to Processing, Transfer and/or
Delete Personal Information We Have Collected?

You may request access to your personal information we have by contacting our
Privacy Officer. We will provide you with access once you have proved your
identity. If your personal information is incorrect or you wish us to delete it
or transfer it to another data controller identified by you, or if you want to
object to our processing of it, you can unsubscribe online or contact our
Privacy Officer using the details below.

How Do We Store And Protect Your Personal Information?

We have appropriate measure in place to prevent personal information from being
accidentally lost or used or accessed in an unauthorized way. Your personal
information may be stored by us in various forms including both electronic and
hardcopy. You should be aware that there are inherent risks associated with the
transmission of personal information via the internet, however, we will take
reasonable steps to maintain the integrity and security of any personal
information we have stored, including taking reasonable steps to prevent
interference and loss, misuse, unauthorised access, modification or disclosure
of such personal information. Information may be held at our offices and those
of our member companies, third party agencies, service providers and
representatives and agents of the above.

It is important that you protect your privacy by ensuring that no one obtains
your personal information and you must contact us if your details change. If you
do not wish to use the internet to transmit personal information you can mail or
phone the Privacy Officer using the details below. If we no longer require your
personal information for the purposes stated in this Privacy Policy or we have
received it inadvertently, we will take reasonable steps to securely destroy or
de-identify it as soon as practicable, as long as it is lawful to do so.

We also have procedures in place to deal with any suspected data security
breach. We will notify you and any applicable regulatory authority of a
suspected data security breach where we are legally required to do so. 

Cookies
General

We use cookies to collect certain information from you in order to personalise
your experience. The use of cookies allows you to store the contents of your
shopping and to retrieve your shopping basket, and allows us to record areas of
the website that you have visited and products that you have purchased. We may
also use cookies when you click on a link from our website(s) or visit a website
which displays our advertisements.

When we use cookies and other tracking technologies to collect your personal and
non-personally identifiable information we are collecting this information to:
better understand your browsing and purchasing behaviour; analyse and track
website usage data; determine the popularity of certain content; deliver
advertising and content targeted to your interest on our website; better
understand your online activity; improve our website and your online experience;
count the number of visits; and for other legitimate internal business purposes
( together “re-marketing, traffic, demographics and interest reporting
purposes”).

We have engaged Google to provide advertisements on our behalf and to provide
analytics services. Google may use cookies and other tracking technologies to
collect non-personally identifiable information for re-marketing, traffic,
demographics and interest reporting purposes via Google advertising cookies and
anonymous identifiers. 

We have also engaged Rakuten to provide analytics services. Rakuten may collect
personal information when you interact with our digital property, including IP
addresses, digital identifiers, information about your web browsing and app
usage and how you interact with our properties and ads for a variety of purpose,
such as personalisation of offers or advertisements, analytics about how you
engage with websites or ads, and other commercial purposes. For more information
about the collection, use and sale of your personal data and your rights, please
use the below links:

 * rakutenadvertising.com/legal-notices/services-privacy-policy/
 * rakutenadvertising.com/legal-notices/subject-requests/

Opt-Out of Cookies

You can set your web browser to remove or reject cookies by selecting the
appropriate settings on your browser.

You can also opt-out of cookies by following the steps in the below links:

 * optout.aboutads.info
 * aboutcookies.org.uk/

Do You Have Any Questions Or Concerns?

If you have any questions about our Privacy Policy or if you have a complaint,
please contact us with your concerns and we will respond to your request within
30 days. We hope that we can resolve any query or concern you raise about our
use of your information but if not, you can contact the Information Commisioner
for further information about your rights and how to make a formal complaint. 

Chat/Webform: Via our Help Centre

Mail:The Privacy Officer, Cotton On Group, 14 Shepherd Court, North Geelong,
Victoria 3215, Australia

Email: privacyofficer@cottonon.com
Please note that the above email address should not be used for recruitment
enquiries. Please direct all recruitment enquiries to
recruitment@cottonon.com.au





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purchase any full price items on our website.

HOW DO I REDEEM MY PERKS REWARDS?

To use your voucher online you can either enter the voucher code at the bag page
in the box that says “Promo Code / Perks Voucher = Enter code here” or in the
“Perks Voucher” section located above the payment information during the
checkout process. You can also add a voucher directly to your bag via the My
Account section of the website here. To use in instore simply present the
voucher on email or in the My Account section of the website.

WHERE CAN I SEE MY POINTS AND REWARDS BALANCE?

Your points balance is located on the top of any emails you receive from us, as
well as your receipts after purchasing in-store, along with your member number.
Please note, if you have made any purchases or returns since receiving your
email, your points balance will be different.
You can also view your points and rewards balance online by visiting the My
Account section via the top right hand corner of the website at
https://cottonon.com/UK/sign-in/.

HOW CAN I UPDATE MY DETAILS?

You can access your preference centre in the footer of any emails you receive
from us. Simply scroll to the bottom and click the link ‘Update Preferences.’ If
you need to update your email address please contact our Customer Service team
on coperks@cottonon.com.

WHERE CAN I GET MY DIGITAL CARD?

You’ll receive a link to your digital card in your welcome email once you sign
up to perks.

I HAVEN’T RECEIVED ANYTHING FOR MY BIRTHDAY, HOW CAN I MAKE SURE I DON’T MISS
OUT NEXT TIME?

Firstly, make sure you check your junk/promotions folders in case you missed the
email. Secondly, ensure your Birthday details are up to date by scrolling to the
bottom of any email from us and clicking the ‘Update Preferences’ link.

ACCOUNT QUESTIONS

HOW DO I SIGN UP?

You can sign up to CottonOn & Co. Perks online here, or head in store.

DOES IT COST ME ANYTHING TO JOIN?

No, CottonOn & Co. Perks is a free program designed to allow us to thank you for
your loyalty and reward you across our five brands.

WHAT DETAILS DO I NEED TO PROVIDE TO SIGN UP?

You will need to provide your full name and a personal email address, and agree
to our terms and conditions. We also ask for your date of birth, the brands you
like and your mobile number, so we can send you a birthday treat and SMS
reminders so you don’t miss out on exclusive offers. But it's up to you if you
want to provide them. You can add these details later if you change your mind,
just click the 'Update Preferences' link in the bottom of any Cotton On & Co
email and follow the prompts.

CAN I SIGN UP WITHOUT GIVING YOU MY EMAIL ADDRESS?

Your account is linked to your email address, so you cannot be a Cotton On & Co.
Perks member without one. This is how we'll get in touch with any exclusive
offers and how you'll receive your perks Payday vouchers. We recommend signing
up with a personal email address that's not likely to change.

CAN I OPT OUT OR CANCEL?

You wouldn't want to opt out of Cotton On & Co. Perks emails, as they keep you
up to date on your exclusive offers, events and most importantly, your rewards!
You can, however, manage which brands you want to hear from via the Preference
Centre, which you can access via the link at the bottom of your emails. We'd
love to keep you with us, but if you do need to cancel, you can follow the
prompts using the Preference Centre. Alternatively contact our Customer Service
team by emailing them at coperks@cottonon.com If you choose to rejoin the
program, you can do so with a new email address.

WHERE DO I GET A COTTON ON & CO. PERKS CARD?

You will receive a card immediately when you join in any of our five brand's
stores. If you join online, a member card can be picked up in your nearest Typo
store. Simply ask one of our team members for assistance. Find your nearest
store here. We’re not able to mail out a member card; however, the team in store
can issue one the next time you visit. You do not need a card to continue to
earn points when shopping online.

MY CARD WAS LOST/STOLEN. WHAT DO I DO?

Let our Customer Service team know by contacting them on coperks@cottonon.com so
that we can cancel your existing card. The team in store can then issue a new
one on your next visit.

I HAVE TWO ACCOUNTS. CAN I TRANSFER MY REWARDS FROM ONE TO THE OTHER?

It is not possible to transfer rewards between accounts. Ideally, you'd earn all
your rewards on one account so you can reach your rewards faster. Our customer
service helpdesk can check which account has the most rewards on it for you. You
can contact Customer Service by sending an email to coperks@cottonon.com. Please
note, in line with our terms and conditions, customers are restricted to one
CottonOn & Co. Perks member account per person.

SHOPPING QUESTIONS

HOW DO I EARN REWARDS?

Cotton On & Co. Perks Members can earn points online at https://cottonon.com/UK
or in any of our Typo stores in the United Kingdom. You will be issued a £5
Perks Payday voucher when you reach 50 points. You will earn 1 point for every
£1 spent on full-priced items in-store or online across any of our brands. For
online orders, points are added to your account once your order has left our
warehouse. For in-store purchases, points are added when you complete your
purchase. Gift cards, donations and sale items on permanent mark down are not
included in your points tally. When you have earned 50 points, we will deduct 50
points from your points tally, and credit your account with a payday reward!

CAN I EARN REWARDS WHEN PURCHASING FOUNDATION PRODUCTS?

You certainly can. You can both earn and redeem rewards on these items. However
points will not be earned on donations.

CAN I EARN REWARDS WHEN PURCHASING SALE PRODUCTS OR GIFT CARDS?

Gift cards and sale items on permanent mark down are not included in your points
tally. You can accrue points on special offers and multi- buy discounts though
(like two-for-one deals). You can also redeem your reward vouchers on all our
products except gift cards..

CAN I EARN REWARDS WHEN I PURCHASE A GIFT CARD?

No, you cannot earn points when purchasing a gift card.

CAN I EARN REWARDS IF I PAY USING A GIFT CARD?

Yes, you can earn points when you pay using a gift card.

CAN I REDEEM MY REWARDS ON SALE PRODUCTS OR GIFT CARDS?

You can redeem your rewards on all our products including items on sale, however
you cannot redeem your rewards on gift cards.

CAN MY FRIEND OR FAMILY MEMBER USE MY PERKS ACCOUNT?

No, sorry. The gifts and discounts are our reward for you, so they cannot be
transferred. Your friend can sign up and start earning rewards themselves online
at https://cottonon.com/UK/subscribe/ or by heading in store.

WHEN WILL MY REWARDS APPEAR ON MY MEMBERSHIP?

All purchases made in-store are calculated at the end of each day, so any
rewards you are eligible for are sent the next day via email. For online
purchases, the rewards are allocated to your member account once your order has
been dispatched from the warehouse.

DOES MY REWARDS BALANCE GO DOWN IF I RETURN MY PURCHASE?

Yes. If you return an item, those reward points are taken off the balance. If a
voucher has been issued before the return was made, your points balance will go
into negative. For more information on returns, visit the Help Center.

CAN I EARN REWARDS WHEN SHOPPING IN OTHER COUNTRIES?

Not right now. These rewards are just for our United Kingdom friends at the
moment.

VOUCHER QUESTIONS

WHAT VOUCHERS WILL I RECEIVE?

£5 Payday Vouchers will be issued once you reach £50 spend across our five
brands. You will also receive a birthday surprise for your birthday if you have
specified your date of birth.

HOW AND WHEN WILL I RECEIVE MY VOUCHER?

Your Payday rewards are emailed the day after you reach 50 points. You can also
view your rewards online by visiting the My Account section via the top right
hand corner of the website at https://cottonon.com/UK/account/.

IS THERE A MINIMUM SPEND ON VOUCHERS?

You must reach a minimum spend of £15 before redeeming each Payday reward.

CAN I USE MORE THAN ONE VOUCHER IN THE SAME PURCHASE?

Yes, you can use more than one voucher in one transaction both online and
in-store, just remember to use them before they expire. If you use multiple
vouchers the minimum spend will increase accordingly. For example, to redeem 2x
Payday vouchers you must spend at least £30.

DO I GET CHANGE IF I DON'T USE MY WHOLE VOUCHER?

Unfortunately rewards vouchers cannot be transferred for cash, nor can you split
a £5 voucher between two separate transactions. You will need to spend the whole
£5 in one transaction and reach a minimum spend of £15 to do so.

MY VOUCHER HAS EXPIRED. CAN I STILL USE IT?

You cannot redeem your voucher once it's expired. We make an effort to send
email reminders along the way, and the rewards from your next purchase will go
towards your next voucher.

MY VOUCHER IS LOCKED. HOW CAN I UNLOCK IT?

If a voucher is locked this will automatically unlock for you after 1 hour.
Please try again later. If you are still having trouble, please do not hesitate
to contact Customer Service on coperks@cottonon.com

I HAVEN'T RECEIVED OR CAN'T FIND MY VOUCHER, HOW CAN I REDEEM IT?

If you have not received your vouchers please check your junk mail & promotions
folders. Our perks emails are sent from news@e.cottonon.com so adding this email
address to your safe senders list may avoid the emails from being blocked in
future. You can also view your rewards online by visiting the My Account section
via the top right hand corner of the website at
https://cottonon.com/UK/account/. Still can’t find it? Contact Customer Service
on coperks@cottonon.com to arrange for your voucher to be re-sent to you.

CAN I USE MY VOUCHER WITH OTHER PROMOTIONS?

Yes you can, however Cotton On & Co. Perks rewards vouchers will be applied
before other promotions. This may mean your basket value is altered before other
promotions are applied.

CAN I USE MY PAYDAY VOUCHER TO PAY OFF A LAYBY?

You can use your voucher on the initial payment of the Layby, but you are unable
to use your vouchers on subsequent payments.

CAN I BUY A GIFTCARD USING MY PAYDAY VOUCHERS?

Your perks Payday Voucher cannot be redeemed for gift cards or cash.

HOW CAN I USE MY PERKS VOUCHER ONLINE?

To use your perks voucher you can either enter the voucher code at the bag page
in the box that says “Promo Code / Perks Voucher= Enter code here” or in the
“Perks Voucher” section located above the payment information during the
checkout process.

CAN I DONATE MY VOUCHER TO FOUNDATION?

It's so great that you want to support our Foundation, you can do so by
purchasing Foundation products with your voucher.

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