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Product Improvement and Training Control


PRODUCT IMPROVEMENT AND TRAINING CONTROL

Grammarly’s Product Improvement and Training control allows users to decide
whether their content can be used by Grammarly to train its models and improve
its product for everyone. Use the tabs below to find the relevant Product
Improvement and Training information for your account type.

Grammarly Free and Grammarly Premium users
What is the Product Improvement and Training control?


The Product Improvement and Training control allows Grammarly Free and Premium
users to opt out of allowing Grammarly to use their content to train its models
and improve its product for everyone. Product improvements include training and
validating Grammarly’s AI and machine learning models and general research that
informs Grammarly feature development and enhancement. Product Improvement and
Training is on for individual users by default.

We do not train on any content from users whose account originates in the EU,
UK, Iceland, Norway, Liechtenstein, or Switzerland. This is reflected in the
privacy settings of those users.

How do I turn Product Improvement and Training on or off?
Follow the steps below to turn on or off Product Improvement and Training:

 1. Go to your account’s privacy settings at
    account.grammarly.com/security/privacy
 2. Click the “Product Improvement and Training” toggle to change its setting.

Individuals can update these preferences at any time.

Other FAQs

1. What does “product improvement and training” mean?
Generative AI relies on large language models (LLMs), and LLMs are taught using
large datasets. In some cases, that includes customer data. This is what we mean
by the term “training.” In addition, Grammarly is able to process customer data
to learn how our product is used and how it might function better. This is what
“product improvement” means. In sum, product improvement and training refer to:

 * Training datasets for AI and ML
 * Validation of models
 * General research that informs what features Grammarly could build or enhance

With product improvement and training turned off, Grammarly will not process
user content for the above purposes.

2. What content is impacted by the Product Improvement and Training control?
When this control is turned off, none of the content a user inputs into an
application or website that Grammarly runs on will be used for training and
product improvement for everyone who uses Grammarly. Grammarly may still collect
non-content data, such as writing statistics (total words written, types of
suggestions accepted, mistakes made, etc.), and may use that data for product
improvement and training.

3. How do you protect my content and data?
We take robust steps to protect all of our users and their data, with
industry-leading security, privacy, and responsible AI measures. If a user
allows Grammarly to use their content for product improvement and training, all
sampled content is de-identified (removing any association to the identity of a
user), sanitized (removing sensitive data such as credit card numbers, Social
Security numbers, or email addresses), and other identifiable content is
replaced with random values—for example, the name “Christopher Pike” is replaced
with “John Doe.”

4. Does my Product Improvement and Training setting change if I join a Grammarly
Business or Education account?
If a Free or Premium user joins an institution account, they will automatically
adopt the Product Improvement and Training setting status set by the
organization’s admin. However, EU, UK, Iceland, Norway, Liechtenstein, or
Switzerland users are not affected by their admin’s setting; training will
remain off.

5. Does my Product Improvement and Training setting change if I create a
Grammarly Business or Education account?
If a Free or Premium user creates an institution account (meaning they become
the first admin), the Product Improvement and Training setting for the
institution will start with the default setting for that type of institution.

 * For all Grammarly Education accounts, and for Teams and Enterprise accounts
   purchased through the Grammarly Sales team, Product Improvement and Training
   is automatically off, meaning we will not use content from any users within
   that organization to train our models.
 * For Grammarly Teams accounts purchased through the Grammarly website, Product
   Improvement and Training will initially be on, and an admin can opt-out for
   their entire organization.

6. Does my Product Improvement and Training setting change if I leave a
Grammarly Business or Education account, becoming a Free or Premium user?
If a user leaves a Business or Education account, their Product Improvement and
Training setting will change as follows:

 * If the user was a Grammarly Free or Premium user prior to joining the
   Business or Education account, the setting will be restored to what they had
   as an individual user before joining the organization’s account.
 * If the user did not have a Grammarly account prior to joining the Business or
   Education account, then Product Improvement and Training will be on, as this
   is the default for individual accounts, unless the user created their account
   in the EU, UK, Iceland, Norway, Liechtenstein, or Switzerland. If the user
   created their account in one of those regions, Product Improvement and
   Training will always be off.

For further questions, please contact customer support. For more information
about the Product Improvement and Training settings for other types of Grammarly
accounts, use the tabs above to find the relevant information for your account
type.

Grammarly Business accounts purchased through the Grammarly website

What is the Product Improvement and Training control?
The Product Improvement and Training control allows administrators of Grammarly
Business accounts purchased through our website to opt out of allowing Grammarly
to use their organization's content to train its models and improve its product
for other users. Product improvements include training and validating
Grammarly’s AI and machine learning models and general research that informs
Grammarly feature development and enhancement.

See below for how an administrator can turn on and off organization content
being used for product improvement and training.

We do not train on any organization content from users whose account originates
in the EU, UK, Iceland, Norway, Liechtenstein, or Switzerland, regardless of the
setting of this control.

How do I turn Product Improvement and Training on or off?
Follow the steps below to turn on or off Product Improvement and Training:

 1. Go to Account Settings at account.grammarly.com/admin/home
 2. Go to “Data Settings” under Administration.
 3. Click the “Product Improvement and Training” toggle to change its setting.

Important Note: The default setting is on (green checkmark shown), meaning that
Product Improvement & Training is enabled. Clicking the toggle will turn it off,
meaning that Grammarly will not use your content for training.

Other FAQs
1. What does “product improvement and training” mean?
Generative AI relies on large language models (LLMs), and LLMs are “taught”
using large datasets. In some cases, that includes customer data. This is what
we mean by the term “training.” In addition, Grammarly is able to process
customer data to learn how our product is used and how it might function better.
This is what “product improvement” means. In sum, product improvement and
training refer to:

 * Training datasets for AI and ML
 * Validation of models
 * General research that informs what features Grammarly could build or enhance

With product improvement and training off, Grammarly will not use your
organization's content for the above purposes.

2. What data is impacted by the Product Improvement and Training control?
When this control is turned off, none of the content a user inputs into an
application or website that Grammarly runs on will be used for training and
product improvement for other Grammarly users. Grammarly may still collect
non-content data, such as writing statistics (total words written, types of
suggestions accepted, mistakes made, etc.), and may use that data for product
improvement and training.

3. How do you protect my content and data?
We take robust steps to protect all of our users and their data, with
industry-leading security, privacy, and responsible AI measures. If a user
allows Grammarly to use their content for product improvement and training, all
sampled content is de-identified (removing any association to the identity of a
user), sanitized (removing sensitive data such as credit card numbers, Social
Security numbers, or email addresses), and other identifiable content is
replaced with random values—for example, the name “Christopher Pike” is replaced
with “John Doe.”

4. What if I am an admin located in the European Union (EU) or UK, or I have
users in my institution who live in the EU or UK?
We do not train on any organization content from users whose account originates
in the EU, UK, Iceland, Norway, Liechtenstein, or Switzerland, regardless of the
setting of this control.

5. What if my organization negotiated a unique data privacy agreement or is
subject to special privacy requirements, like HIPAA?
The product improvement and training control does not affect other arrangements;
Grammarly will continue to adhere to all existing contracts and agreements.

For further questions, please contact your sales representative or customer
support.

Grammarly Business and Grammarly for Education accounts purchased through Sales

What is the Product Improvement and Training control?

The Product Improvement and Training control determines whether an
organization’s content is used by Grammarly to train its models and improve its
product for other users. Product improvements include training and validating
Grammarly’s AI and machine learning models and general research that informs
Grammarly feature development and enhancement.

For all Enterprise-tier accounts and Grammarly Business accounts purchased
through Grammarly’s sales team, and all Grammarly for Education accounts,
Product Improvement and Training is automatically OFF, meaning Grammarly is not
using these organizations’ content to train models or improve its product for
other users. For these types of accounts, this setting cannot be changed.

Other FAQs
1. What does “Product Improvement and Training” mean?
Generative AI relies on large language models (LLMs), and LLMs are “taught”
using large datasets. In some cases, that includes customer data. This is what
we mean by the term “training.” In addition, Grammarly is able to process
customer data to learn how our product is used and how it might function better.
This is what “product improvement” means. In sum, product improvement and
training refer to:

 * Training datasets for AI and ML
 * Validation of models
 * General research that informs what features Grammarly could build or enhance

However, with Product Improvement and Training off, Grammarly will not use an
organization's content for the above purposes. For the following types of
organizations, Product Improvement and Training is automatically OFF, meaning
Grammarly is not using these organizations’ content to train models or improve
its product for other users: all Enterprise accounts, Teams accounts purchased
through Grammarly’s sales team, and all Grammarly for Education accounts.

2. What data is impacted by the Product Improvement and Training control?
When this control is off, none of the content a user inputs into an application
or website that Grammarly runs on will be used for training and product
improvement for other Grammarly users.

Grammarly may still collect non-content data, such as writing statistics (total
words written, types of suggestions accepted, mistakes made, etc.), and may use
that data for product improvement and training.

3. What if my organization negotiated a unique data privacy agreement or is
subject to special privacy requirements, like HIPAA?
The Product Improvement and Training control does not affect other arrangements;
Grammarly will continue to adhere to all existing contracts and agreements.

For further questions, please contact your sales representative or customer
support.

All Grammarly users in the EU or UK

How is the Product Improvement and Training setting handled if my account
originates in the EU or UK?


We do not train on any content from users whose account originates in the EU,
UK, as well as Iceland, Norway, Liechtenstein, or Switzerland. This is reflected
in the privacy settings of those users.





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