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NAVIGATING DIFFICULT CONVERSATIONS WITH CLIENTS

by Brighthouse Financial
|
Featured Podcast, Podcast
|
Brighthouse Financial
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Re-establishing trust with a client who has voiced a concern is an important
step toward repairing and retaining the relationship. In this episode, podcast
host and business coach Stephen Boswell, President of The Oechsli Institute;
prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone
Marketing; and communications expert Erica Dhawan, author of “Digital Body
Language: How to Build Trust & Connection, No Matter the Distance,” discuss ways
that financial professionals can identify a client who may have a concern,
mitigate the situation, and rebuild trust based on the history of the
relationship and the service they provide.



LISTEN TO ADDITIONAL EPISODES IN THIS SERIES

 

 * Deepen Client Relationships by Focusing on Empathy and Situational
   Understanding
 * How Virtual Communication Can Provide Opportunities to Grow Your Client Base
 * How Divorce and Widowhood Can Impact a Woman’s Finances



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