fraserworld.com Open in urlscan Pro
18.139.203.218  Public Scan

Form analysis
1 forms found in the DOM

POST /en-US/Login

<form action="/en-US/Login" method="post"><input name="__RequestVerificationToken" type="hidden" value="h4daf83SdMB8T2m344QSCjgpSPUKM3vm5qv3KLpuC86MJSeyjLdF0MroueRRlwfdRWyjzVOXCPbQGIufqrW4Ttqna7bbnE1xb8-sIt1q3xk1">
  <script type="text/javascript">
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  <!-- Facebook Pixel Code -->
  <!-- End Facebook Pixel Code -->
  <meta property="wb:webmaster" content="67086217422cfd5f">
  <!-- Knorex script: Membership Remarketing -->
  <script type="text/javascript">
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      var ka = document.createElement('script');
      ka.type = 'text/javascript';
      ka.async = true;
      ka.id = '75af369ee78479912a22';
      ka.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//cdn.brand-display.com/tr/knx15612/75af369ee78479912a22d038765db4933ba7c3bd.js?v3=LoginPage&_t=' + new Date().getTime();
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  <div class="new-content">
    <div class="">
      <!--DO NOT REMOVE THE BELOW LINE USED FOR MONITORING -->
      <!--GuestLoyalty Keyword-->
      <div class="page col-xs-11 col-sm-10 col-md-8" id="signin">
        <input type="hidden" id="hidMPC" value="E4A0188C">
        <input type="hidden" id="returnUrl" name="returnUrl" value="">
        <h2>Welcome to Fraser World</h2>
        <div id="validationSummary" class="alert alert-danger hide">
          <a href="#" class="close" data-dismiss="alert" aria-label="close">×</a>
          <span class="glyphicon glyphicon-alert"></span>
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        <div class="panel-login row">
          <div class="col-sm-6 col-xs-12 loginCol">
            <h3>Log In</h3>
            <h4>Log In</h4>
            <div class="form-group">
              <input autocomplete="off" class="form-control" data-val="true" data-val-email="Please enter a valid email" data-val-required="Wrong email format" id="Email" name="Email" placeholder="Email" type="email" value="">
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            <div class="form-group">
              <input autocomplete="off" class="form-control" data-val="true" data-val-required="Please enter your password" id="Password" name="Password" placeholder="PASSWORD (CASE SENSITIVE)" type="password">
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              <i toggle="#Password" class="fa fa-eye-slash toggle-password"></i>
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            <div class="login-submit-button">
              <input type="button" id="btnValidateLogin" class="btn button-alternate" value="Log In" onclick="Login('Please Wait', 'Log In');">
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            </div>
            <div class="forgot-password-link">
              <a href="/en-US/Login/PasswordRecovery" id="forgot-password" class="link-password">Forgot Your Login?</a>
            </div>
            <div class="socialWrapper">
              <p>or sign in using</p>
              <ul>
                <li><a href="javaScript:void(0)" id="lnkFacebookSignIn"><img src="../../Directory/Fraser/_images/facebook.png"></a></li>
                <li><a href="javaScript:void(0)" id="lnkTwitterSignIn"><img src="../../Directory/Fraser/_images/twitter.png"></a></li>
                <li><a href="javaScript:void(0)" id="lnkGoogleSignIn"><img src="../../Directory/Fraser/_images/btn_google.png"></a></li>
                <li><a href="javaScript:void(0)" id="lnkWeiboSignIn"><img src="../../Directory/Fraser/_images/weibo.png"></a></li>
              </ul>
            </div>
          </div>
          <div class="col-sm-6 hidden-xs enrollCol">
            <h4>Best rate guaranteed when you sign up as our loyalty member</h4>
            <div class="enrollCol-benefits-list">
              <ul>
                <li class="enroll-item access">Exclusive access to members-only offers</li>
                <li class="enroll-item rate">Up to 20% off Best Flexible Rate</li>
                <li class="enroll-item free">Free stays at participating properties</li>
                <li class="enroll-item shop">E-Shopping voucher redemption of retail treats</li>
                <li class="enroll-item birthday">Birthday discount of 25% off our Best Flexible Rate</li>
                <li class="enroll-item fb">F&amp;B discounts</li>
                <li class="enroll-item late">Late Check-out</li>
              </ul>
            </div>
            <p><a href="/en-US/Login/Member/MembershipPrivileges" aria-controls="viewall">Learn More</a> about Fraser World rewards and privileges.</p>
            <div class="login-submit-button text-center">
              <input id="btnEnrollNow" type="button" class="button-alternate" value="Sign Up" onclick="location.href='/en-US/Login/SignUp';">
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      </div>
    </div>
  </div>
</form>

Text Content

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consent box. 2 yearsHTTPinsdrPushCookieStatusInsiderStores the user's cookie
consent state for the current domain1
dayHTTP__RequestVerificationTokenfraserworld.comHelps prevent Cross-Site Request
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user has visited the website as well as dates for the first and most recent
visit. Used by Google Analytics.2 yearsHTTP_ga [x2]Knorex
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throttle request rate1 dayHTTP_gidGoogleRegisters a unique ID that is used to
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on visitors. This information is used to assign visitors into segments, making
website advertisement more efficient. PersistentHTMLads/ga-audiencesGoogleUsed
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based on the visitor's online behaviour across
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 * Participating Properties
 * Fraser World
 * Member Benefits
   * Membership Privileges
   * Membership Tiers
 * Exclusives
 * Contact Us
 * Sign Up
 * Sign In
 * tandc
 * FAQ
 * activtion

 * Participating Properties
 * Fraser World
 * Member Benefits
 * * Membership Privileges
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BEST RATE GUARANTEED WHEN YOU SIGN UP AS OUR LOYALTY MEMBER

 * Exclusive access to members-only offers
 * Up to 20% off Best Flexible Rate
 * Free stays at participating properties
 * E-Shopping voucher redemption of retail treats
 * Birthday discount of 25% off our Best Flexible Rate
 * F&B discounts
 * Late Check-out

Learn More about Fraser World rewards and privileges.


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© 2021 Frasers Hospitality Pte Ltd. A member of Frasers Property Group.

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FRASER WORLD PROGRAMME



 * Fraser World is a membership scheme that is extended by Frasers Hospitality
   Pte. Ltd. (the “Company") to guests of participating properties (the “Fraser
   World Programme").
 * Membership in the Fraser World Programme is open to individuals aged 18 or
   above ("Membership").
 * The Company reserves the right to grant or refuse Membership at its sole and
   absolute discretion. Membership will not be extended to corporations or other
   legal entities.
 * Membership is not available to staff and employees of (i) the Company, (ii)
   the parent company of the Company and their subsidiaries and affiliated
   companies, and (iii) participating properties.

APPLICATION & MEMBERSHIP

 * Application for Membership to the Fraser World Programme can be made online
   at the following website: fraserworld.com.
 * Fees are currently not payable for Membership of the Fraser World Programme.
 * The applicant shall be deemed to have read and accepted (i) these Fraser
   World terms and conditions ("Terms and Conditions"); as well as (ii) the
   Frasers Hospitality Website Terms of Use and (iii) the Privacy Policy ((ii)
   and (iii) collectively, the “Website Terms of Use") upon submission of the
   application for membership. These Terms and Conditions together with the
   Website Terms of Use shall form the agreement governing the Fraser World
   Programme between the Company and the successful applicant accepted for
   Membership (“Member”).
 * The Company reserves the right to accept or reject an application for
   Membership at its sole discretion without assigning any reason. Upon
   acceptance by the Company of an application for Membership, a Member will
   receive a membership number.
 * All members of the previous Fraser World programme as of 27 July 2017 (the
   “Launch Date”) shall automatically become Members of the new Fraser World
   Programme.
 * These Terms and Conditions shall supersede the terms and conditions of the
   previous Fraser World programme which shall be terminated as of the Launch
   Date.
 * The Membership, including the membership number, membership card and Fraser
   World points earned, are non-transferable. A Member cannot in any way
   transfer, assign, or bequeath Fraser World points or other privileges under
   the Fraser World Programme. Misuse of the membership card or the Fraser World
   Programme privileges may result in immediate termination, suspension of
   Membership, forfeiture of points and/or withdrawal of privileges without
   prior notification.
 * The Company reserves the right to modify the Fraser World Programme
   structure, privileges, and other features, including these Terms and
   Conditions, or terminate the Membership at any time. Any amendments to the
   Fraser World Programme structure, privileges, and other features, including
   these Terms and Conditions, will apply and take effect immediately at the
   time they are published on this website. It is the responsibility of Members
   to keep themselves updated on the structure, privileges, and other features
   of the Fraser World Programme, and any changes to the relevant Terms and
   Conditions which will be updated on the following website: fraserworld.com.
   Any continued participation by the Member in the Fraser World Programme after
   any change to the Terms and Conditions shall constitute continued acceptance
   and affirmative agreement by the Member to the amended or modified Terms and
   Conditions. The Company will not in any event be liable for any loss, damage,
   and/or expenses resulting from any amendment(s) or modifications to the
   Fraser World Programme or to these Terms and Conditions.
 * A Member may only hold one Membership account at any time. Multiple
   applications by a single person are not allowed. If a Member inadvertently
   creates a duplicate account, the Company reserves the right to merge and
   consolidate the details and points earned on the duplicate account of the
   Member into the Member's earlier account, retaining their original expiry
   date. The Company is not responsible for any loss of Membership privileges
   and/or services due to duplicate Membership.
 * Members who wish to discontinue their Membership must provide written notice
   to the Company, upon which, all benefits and privileges of the Member shall
   cease and all outstanding Fraser World points of the Member shall become
   void.
 * The Company reserves the right to terminate any Membership in the Fraser
   World Programme at its sole and absolute discretion without assigning any
   reason. Upon such termination, all unused Fraser World points, benefits and
   privileges will be cancelled with immediate effect.
 * In the event that any Fraser World points are obtained by a Member through
   fraud or deceit, the Member shall without limitation be liable to the Company
   for the full price of such Fraser World Points earned as a result of such
   fraud or deceit.

EARNING FRASER WORLD POINTS

 * Fraser World points will be awarded to a Member staying at a Qualifying Rate
   at any of the participating properties. Members will earn 1 Fraser World
   point for every USD 1 net room expenditure for short stays of between 1 to 29
   consecutive Qualifying Room Nights (“Short Stays”), or 0.5 Fraser World point
   for every USD 1 net room expenditure for long stays of 30 or more consecutive
   Qualifying Room Nights (“Long Stays”) at any of the participating properties.
   For properties in Australia, France, Germany, Spain, Turkey, and UK, the
   definition for “Short Stays” is 1 to 27 consecutive Qualifying Room Nights,
   and for “Long Stays” is 28 or more consecutive Qualifying Room Nights.
   
   For the purposes of these Terms and Conditions:
   * A "Qualifying Room Night" means a night stayed by the Member at any
     participating property and paid for at the Qualifying Rate. “Qualifying
     Room Night" will not include any complimentary stays extended to the Member
     for any reason.
   * "Qualifying Rate" means the actual rate paid by the Member for a room at
     any participating property which is the published room rate found on the
     Frasers Hospitality website www.frasershospitality.com, or at such other
     rate that the Company may in its sole and absolute discretion include from
     time to time as a Qualifying Rate under the Fraser World Programme. For the
     avoidance of doubt, unless otherwise specified by the Company, "Qualifying
     Rate" will not include rates booked via online travel channels and/or other
     third-party channels including, without limitation, expedia.com, agoda.com,
     hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com,
     ctrip.com, and elong.com, wholesaler, crew, courtesy or bartered rates
 * For the avoidance of doubt, Fraser World points are not earned on government
   and local taxes and other ancillary service charges paid by the Member during
   any stay at participating properties.
 * A member must quote their membership number and, where applicable, present
   the digital membership card at the time of reservation and upon check-in at
   any participating property. If you are not a Fraser World member during the
   stay, you can sign up Fraser World membership anytime during your stay or
   upon check out in order to be eligible for points accrual for your membership
   sign up property. Please allow 30 days for the points to be credited into
   your Fraser World account.
 * Fraser World points will be credited to the Member's account within two weeks
   after a stay at the Qualifying Rate and upon all relevant payments being made
   in full.
 * If for any reason the Company incorrectly credits Fraser World points to a
   Member, the Company reserves the right at any time to cancel such points
   which are incorrectly credited into the Member’s account.
 * Members must be resident at the participating properties in order to earn
   Fraser World points. If a Member is sharing a room or apartment with other
   Members, only one Member is eligible to earn Fraser World points.
 * If a Member reserves multiple rooms, the Member will only earn Fraser World
   points on the Qualifying Room Nights of not more than one room per property
   which is reserved under the Member's name.
 * No Fraser World points accrual is allowed within 48 hours* cancellation or
   “No Show” at the booked property (*48 hours or earlier depending on the
   qualified rate plan booked under the stipulated T&C)
 * A Member’s Fraser World points will expire after two (2) years. If a Member
   does not redeem his Fraser World points during the two (2) years, the Fraser
   World points will expire without prior notice and will not be reinstated or
   extended.

REDEEMING FRASER WORLD POINTS

 * A member may use their Fraser World points to redeem designated awards and
   benefits including, without limitation, rooms at participating properties and
   other services and merchandise.
 * A member will not be entitled to earn any Fraser World points for room
   redemption using their points. If the room redemption is cancelled, the
   amount of Fraser World points used for the reservation will not be credited
   back to the Member.
 * A full listing of current Fraser World redemption options and their
   respective terms and conditions will be published and updated online from
   time to time on the Fraser World Programme website fraserworld.com under
   "Redemption Options".

ACCOUNT STATEMENT

 * A member can login in to fraserworld.com to view their Fraser World points.
   Members are required to create their own confidential password when
   activating their online accounts, and must ensure that their passwords are
   kept confidential at all times. The Company shall not be liable for any
   unauthorized use or access to any Member’s online account.
 * All Members are responsible for verifying their own Fraser World points
   balances at fraserworld.com, and where any balances are incorrect, submitting
   a missing points enquiry to the Company via the applicable online form. The
   Company shall not be liable for any missing Fraser World points or loss of
   benefits and services due to non-verification of their account statements.

FRASER WORLD MEMBERSHIP TIERS

 * The Fraser World Programme offers three Membership tiers as follows – (i) a
   basic Membership tier known as "Crystal", (ii) a mid-tier Membership known as
   "Sapphire", and (iii) a top-tier Membership known as "Diamond".
 * The number of Qualifying Room Nights and/or points required to upgrade or
   renew Membership in the Crystal, Sapphire and Diamond Membership tiers of the
   Fraser World Programme is set out below:

Upgrade Criteria

Membership Tiers

Qualifying Room Nights

Short Stays

Long Stays

Crystal

NA

NA

Sapphire

10

150

Diamond

40

300

 

Renewal Criteria

Membership Tiers

Qualifying Room Nights

Short Stays

Long Stays

Crystal

NA

NA

Sapphire

10

150

Diamond

40

300

 

 * There is no minimum criteria for the Crystal Membership enrolment. Applicants
   need only provide a valid email address in order to receive their membership
   details & digital membership card.
 * To achieve Sapphire tier status, Members must either stay at any
   participating property for at least 10 Qualifying Room Nights for Short
   Stays, or have stayed for at least 150 Qualifying Room Nights for Long Stays
   within any continuous 12 month rolling period. Sapphire tier Members will
   start their Sapphire tier Membership upon their qualification for the
   Sapphire tier and their Membership in the Sapphire tier will expire after 12
   months unless retention terms are satisfied. To maintain Sapphire tier
   Membership status; Members must either stay at any participating property for
   at least 10 Qualifying Room Nights for Short Stays, or have stayed for at
   least 150 Qualifying Room Nights for Long Stays during the 12 months
   Membership, failing which Sapphire tier Members will be downgraded back to
   Crystal tier accordingly.
 * To achieve Diamond tier status, Members must either stay at any participating
   property for at least 40 Qualifying Room Nights for Short Stays, or have
   stayed for at least 300 Qualifying Room Nights for Long Stays within any
   continuous 12 month rolling period. Diamond tier Members will start their
   Diamond tier Membership upon their qualification for the Diamond tier and
   their Membership in the Diamond tier will expire after 12 months unless
   retention terms are satisfied. To maintain Diamond tier Membership status;
   Members must either stay at any participating property for at least 40
   Qualifying Room Nights for Short Stays, or have stayed for at least 300
   Qualifying Room Nights for Long Stays during the 12 months Membership,
   failing which Diamond tier Members will be downgraded back to a lower tier of
   Membership based on the number of Qualifying Nights earned within such 12
   month period.
 * Fraser World points may not be sold, bartered, transferred, exchanged for
   cash or otherwise.

MEMBER'S PRIVILEGES

 * The privileges which may apply to any Member of the Fraser World Programme
   will be based on the relevant privileges granted under the Crystal, Sapphire
   and Diamond Membership tiers as set out in fraserworld.com/privileges. Room
   rate discounts (if any) will only apply to Members who have presented their
   Membership number at the point of reservation at the participating
   properties.
 * Any of the rates offered that deviates from the Standard Rate Plans, such as
   special concession rate for emergency or for goodwill gesture has a stay
   restriction of maximum 5 nights. 
 * The Company will use reasonable efforts to deliver the specified privileges
   to a Member. However, the Company does not guarantee that all privileges can
   be provided. All privileges are subject to availability at participating
   properties. The Company is not responsible for refunds or for any loss,
   expenses, and/or damages resulting from failure to deliver such privileges.
 * The Company reserves the right to vary applicable Membership requirements,
   and to amend, withdraw, or vary the scope of any privileges extended under
   the Fraser World Programme at any time by posting such changes on this
   website.
 * A Member's profile will be updated and the new status will be reflected
   immediately on the digital membership card after a Member qualifies for an
   upgraded Membership tier.
 * Complimentary Apartment Upgrade for Diamond Member is applicable for Short
   Stays only. 

PERSONAL DATA

 * The Company requires a Member to provide personal data including e-mail
   address, mailing address and telephone number in relation to participating in
   the Fraser World Programme. All such personal data is subject to the
   Company's Privacy Policy as set out on the website. The Company's Privacy
   Policy is deemed to be incorporated into these Terms & Conditions between the
   Company and the Member in respect of the Fraser World Programme.
 * The Company is not responsible for any loss or failure to deliver Membership
   and associated privileges as a direct result of a Member's failure to provide
   the Company with up-to-date personal data.
 * By providing your personal data to the Company, you consent to the
   collection, use, processing and disclosure of your personal data in
   accordance with the terms of the Company’s Privacy Policy. You also consent
   to the Company monitoring your access to and use of the Fraser World website
   and its various services.
 * If you so consent, the Company and its agents may also contact you by
   telephone, mail and e-mail for purposes of updating and notifying you of new
   products, services or offers that may be of interest to you, including
   marketing promotions via emails.
 * Members who do not wish to receive any communications from the Company, its
   service providers, or other partner organisations may unsubscribe to such
   communications by updating their Membership profile at the Fraser World
   website at www.frasershospitality.com
 * A Member may review and update any personal data by accessing their
   Membership profile on the Fraser World website fraserworld.com or by
   contacting us as follows:  Email: dpo_fraserworld@frasershospitality.com
 * When contacting the Data Protection Officer for assistance, please state
   (where relevant), your name, address, contact details and Membership number.
 * Please allow ten (10) working days for your request to be processed.
 * If you withdraw your consent to any or all use of your personal data,
   depending on the nature of your request, we may not be able to provide or
   continue providing our products and services to you, or administer any
   contractual relationship already in place. You understand and agree that in
   such instances where we require your personal data to fulfil a contractual
   obligation to you and you withdraw your consent to collect, use, process, or
   disclose the relevant Personal Data for those purposes, we cannot be held
   liable for breach of that agreement. Our legal rights and remedies in such
   event are expressly reserved.
 * Each Member is responsible for the safekeeping of the Fraser World membership
   card and for any consequences arising from loss or theft of their membership
   card. Any lost or stolen membership card is to be reported to Fraser World
   Loyalty Centre at (65) 6388 9339 or via email at
   fraserworld@frasershospitality.com as soon as possible so as to prevent any
   misuse of the membership card. A first replacement membership card will be
   issued at no charge within thirty (30) days from notification of loss. The
   Company reserves the right to charge an administrative fee of at least
   US$10/- for any subsequent request to issue a replacement card to a Member.
   The replacement membership card will have the same validity period as the
   original membership card being replaced.
 * The Company is not responsible for any loss or liability suffered as a result
   of personal data or information that has not been updated.

APPLICABLE LAW

 * These Terms and Conditions and the relationship between the Member and the
   Company shall be governed and construed in accordance with the laws of the
   Republic of Singapore and the Member hereby agrees to irrevocably submit to
   the non-exclusive jurisdiction of the courts of the Republic of Singapore as
   regards any claim, dispute or matter arising hereunder.

×

FREQUENTLY ASKED QUESTIONS

ABOUT THE PROGRAMME

What is Fraser World?

Fraser World is a loyalty programme which recognises guests who are regular
patrons of Frasers Hospitality Group serviced residences and hotel residences.
As a member of this programme, you enjoy access to members-only privileges and
offers. From 27 July 2017, you will have additional rewards to choose from, when
Fraser World is relaunched with the addition of a redemption programme. 

What benefits do I get as a member?

Fraser World has three membership tiers: Crystal, Sapphire and Diamond. Find out
more about the member privileges for each tier here 

How do I join Fraser World?

Simply enrol online and start enjoying your membership privileges right away. 

Is there a fee to join Fraser World?

Membership is free. To join this programme, simply complete the online enrolment
form

Can I have more than one Fraser World membership?

Fraser World membership is awarded on an individual basis hence you can only
hold one account at any one time.

When will I receive my membership card?

You will be issued a digital membership card immediately upon your return
confirmation of a verification email. Simply login to your account and click on
‘Membership Card’ to retrieve your digital card.

MEMBERSHIP TIERS

Which membership tier can I join?

There are three membership tiers: Crystal, Sapphire and Diamond. Crystal status
is automatically awarded when you sign up for membership. Find out more about
the membership tiers here. 

What is the validity of my Fraser World membership?
 * You will be issued a lifetime Fraser World Crystal membership upon successful
   sign-up.
 * Fraser World Sapphire or Diamond membership is valid for 1 year upon
   upgrade. 

How do I upgrade to the next membership tier?

Members will be automatically upgraded to the next tier upon achieving the
following in the course of a 12-month term from the date of enrolment in the
membership programme:

Sapphire Membership
Sapphire status is awarded automatically at the 10th qualifying night for short
stays* or 150th qualifying room night for long stays** at participating Frasers
Hospitality Group serviced residences and hotel residences.

Diamond Membership
Diamond status is awarded automatically at the 40th qualifying night for short
stays* or 300th qualifying room night for long stays** at participating Frasers
Hospitality Group serviced residences and hotel residences.  



* Short Stays: stays between 1 to 29 consecutive qualifying rooms nights
** Long Stays: stays of 30 or more consecutive qualifying room nights

I have been upgraded to a new membership tier. When will I receive my new
membership card?

Your new status will be reflected immediately on your digital membership card.
Simply login to your account and click on ‘Membership Card’ to retrieve your
digital card.

When does my membership expire? What happens if I do not accumulate sufficient
qualifying room nights?
Crystal Membership
 * Once approval of application, you will be issued a lifetime Crystal
   membership.

Sapphire Membership
 * Sapphire membership is valid for 12 months from the date of upgrade from
   Crystal membership.
 * Your Sapphire membership will be renewed automatically when you stay at least
   10 qualifying room nights for short stays* or 150 qualifying room nights for
   long stays** within a 12-month term.
 * If you accumulate less than the required qualifying room nights per Sapphire
   membership term, your membership will be renewed at the Crystal tier.

Diamond Membership
 * Diamond membership is valid for 12 months from the date of upgrade from
   Sapphire membership.
 * Your Diamond membership will be renewed automatically when you stay at least
   40 qualifying room nights for short stays* or 300 qualifying room nights for
   long stays** within a 12-month term
 * If you accumulate less than the required qualifying room nights per Diamond
   membership term, your membership will be renewed at either the Crystal or
   Sapphire tier, depending on the room nights accumulated at the point of
   renewal.

Re-qualification Criteria


* Short Stays: stays between 1 to 29 consecutive qualifying rooms nights
** Long Stays: stays of 30 or more consecutive qualifying room nights

EARNING POINTS

How are Fraser World points awarded?
 * Points are awarded when you book at a qualifying rate at any participating
   Frasers Hospitality Group serviced residence or hotel residence.
 * You earn 1 Fraser World point for every USD$1 or USD$1 equivalent spent on a
   Qualifying Rate for short stays of between 1 to 29 consecutive qualifying
   room nights, or 0.5 Fraser World points for every USD$1 or USD$1 equivalent
   spent on a Qualifying Rate for long stays of 30 or more consecutive
   qualifying room nights. For properties in Australia, France, Germany, Spain,
   Turkey, and UK, the definition for “Short Stays” is 1 to 27 consecutive
   Qualifying Room Nights, and for “Long Stays” is 28 or more consecutive
   Qualifying Room Nights.
 * Quote your membership number at the time of reservation. Where applicable,
   please present your membership card upon check-in.

What is a qualifying room night?
 * A qualifying room night means a night stayed at any participating Frasers
   Hospitality Group serviced residence or hotel residence at the qualifying
   rate.
 * It does not include any complimentary stays extended to the member for any
   reason. 

What is a qualifying rate?
 * A qualifying rate means the actual rate paid for a room at any participating
   Frasers Hospitality Group serviced residence or hotel residence. This is the
   published room rate on the Frasers Hospitality website or at such other rate
   that the company may in its sole and absolute discretion include from time to
   time as a qualifying rate under the Fraser World programme.
 * Unless specified, the qualifying rate does not include rates booked via
   online travel channels and/or other third-party channels, including, without
   limitation, expedia.com, agoda.com, hotwire.com, priceline.com, orbitz.com,
   booking.com, travelocity.com, ctrip.com, and elong.com, wholesaler, crew,
   courtesy or bartered rates. 

Can I earn Fraser World points for stays incurred prior to joining Fraser World?

You can get credits at participating Frasers Hospitality Group serviced
residences or hotel residences when you sign up for Fraser World membership
during your stay at the property. Fraser World points are not eligible for
accrual after the check-out is completed. Please allow 30 days for the points to
be credited into your Fraser World account. 

How long will it take for Fraser World points to be credited to my account?

Fraser World points will be credited to your account within two weeks after a
stay at the qualifying rate, and upon all relevant payments being made in full. 

How do I ensure that all my stays are credited to my account?

Stays are automatically credited to your Fraser World account when you quote
your membership number upon reservation or present your membership card upon
check-in. 

I have missing stays. How can I request for the points to be credited?

If you do not see all your stays in your account summary when you login, send a
‘missing points’ query to the fraser world loyalty centre here within three
months after your check-out date and we will credit the entire missing stay. You
must be a member of Fraser World at the time of the stay. 

Can I share my membership with my friends and family and earn points without
staying?

Membership is on an individual basis. It is non-transferable and cannot be
shared, combined or transferred. You will not be entitled to earn any Fraser
World points if you are not one of the registered occupant during the stay
according to our stay record.  

If I share a residence with other members, can we all be awarded Fraser World
points?

If you are sharing a residence with other members, only the member who made the
booking will be awarded Fraser World points. 

Can I get points for more than one room if I pay for group stays?

Room night credits for Fraser World is for individual travel only. As such, only
one card member is entitled to the points credited for the apartment that he/she
occupies. We are unable to accept requests to divide or consolidate folios. 

Can I earn points for stays if I were to make any last minute cancellation
and/or did not check in at the booked property?

You will not be eligible for Fraser World points accrual if you were to cancel
your booking 48 hours* prior to arrival or if you did not check in at the booked
property (*48 hours or earlier depending on the qualified rate plan booked under
the stipulated T&C)

Can I earn points for rooms booked using my existing points?

You will not be entitled to earn any Fraser World points for room redemption
using your points.

How do I keep track of the points I have earned?

You can review your points on the ‘My Account Summary’ page when you login. 

Do my Fraser World points expire?

Fraser World points are valid for 2 years upon the date of issue.

REDEEMING POINTS

What can I redeem using my points?

You may use your Fraser World points to redeem Amazon eGift Cards or free stays
at participating Frasers Hospitality Group serviced residences and hotel
residences. View the full redemption catalogue here.

How do I redeem using my points?
 * To redeem the Amazon eGift Card using your Fraser World points, login to the
   redemption catalogue page and select ‘Amazon eGift Card’.
 * To redeem free stays, login and select the property, subject to availability.

Will I be entitled to membership tier benefits for room redemption stays using
my points?

You are entitled to all membership tier-related benefits during room redemption
stays made using your points.

What happens to my points if I cancel a reservation made using my points
redemption?

If the room redemption is cancelled, the Fraser World points used for the
reservation will not be credited back to your account.

Can I purchase or transfer points if I do not have enough Fraser World points
for redemption?

Purchase or transfer of points are not available at this point in time.

ABOUT BIRTHDAY DISCOUNT

How do I book using the Birthday e-Voucher?

Each member is entitled to only one Birthday e-Voucher during their birthday
month, prior reservation is required and subject to availability. For
reservations, please call or email the property directly and quote the e-voucher
code. Click here for the full participating property listing.

Can I earn points for my stay using the Birthday e-Voucher?

No, reservations booked using this e-voucher is not considered a Qualified
Booking and will not be eligible for Fraser World points accrual.

Can I transfer my Birthday e-Voucher to my friends or family?

No, Birthday e-Voucher is not transferable or exchangeable for cash.

Can I request for an extension if my Birthday e-Voucher has expired?

The Birthday e-Voucher has a validity of 180 days upon voucher issuance,
extension of the Birthday e-Voucher validity is strictly not allowed.

Can the splitting of stay allowed for the Birthday e-Voucher?

No, the Birthday e-Voucher can only be used once and splitting of stay is not
allowed.

Can the stay be more than 5 Nights for the Birthday e-Voucher?

No, the Birthday e-Voucher can only be used for a maximum of 5 Nights stay.

PARTICIPATING PROPERTIES & ESTABLISHMENTS

Which are the participating serviced residences and hotel residences in the
Fraser World programme?

View the list of participating serviced residences and hotel residences in the
Fraser World Programme here

Are Malmaison and Hotel du Vin included in Fraser World programme?

Malmaison and Hotel du Vin are not currently included in the programme. However,
we have plans to include these boutique properties in the near future.

Which properties offer F&B discounts?

View the list of participating serviced residences and hotel residences offering
F&B discounts here.

GENERAL INFORMATION

Will my personal information be kept private?

At Frasers Hospitality Group, protecting your privacy is very important to us.
We do not share nor sell any personal information furnished to us in accordance
with our Privacy Policy.

I have more questions. Who can I ask?

Please send us your enquires or feedback here. We will get in touch with you
shortly.

×


FRASER WORLD PROGRAMME



 * Fraser World is a membership scheme that is extended by Frasers Hospitality
   Pte. Ltd. (the “Company") to guests of participating properties (the “Fraser
   World Programme").
 * Membership in the Fraser World Programme is open to individuals aged 18 or
   above ("Membership").
 * The Company reserves the right to grant or refuse Membership at its sole and
   absolute discretion. Membership will not be extended to corporations or other
   legal entities.
 * Membership is not available to staff and employees of (i) the Company, (ii)
   the parent company of the Company and their subsidiaries and affiliated
   companies, and (iii) participating properties.

APPLICATION & MEMBERSHIP

 * Application for Membership to the Fraser World Programme can be made online
   at the following website: fraserworld.com.
 * Fees are currently not payable for Membership of the Fraser World Programme.
 * The applicant shall be deemed to have read and accepted (i) these Fraser
   World terms and conditions ("Terms and Conditions"); as well as (ii) the
   Frasers Hospitality Website Terms of Use and (iii) the Privacy Policy ((ii)
   and (iii) collectively, the “Website Terms of Use") upon submission of the
   application for membership. These Terms and Conditions together with the
   Website Terms of Use shall form the agreement governing the Fraser World
   Programme between the Company and the successful applicant accepted for
   Membership (“Member”).
 * The Company reserves the right to accept or reject an application for
   Membership at its sole discretion without assigning any reason. Upon
   acceptance by the Company of an application for Membership, a Member will
   receive a membership number.
 * All members of the previous Fraser World programme as of 27 July 2017 (the
   “Launch Date”) shall automatically become Members of the new Fraser World
   Programme.
 * These Terms and Conditions shall supersede the terms and conditions of the
   previous Fraser World programme which shall be terminated as of the Launch
   Date.
 * The Membership, including the membership number, membership card and Fraser
   World points earned, are non-transferable. A Member cannot in any way
   transfer, assign, or bequeath Fraser World points or other privileges under
   the Fraser World Programme. Misuse of the membership card or the Fraser World
   Programme privileges may result in immediate termination, suspension of
   Membership, forfeiture of points and/or withdrawal of privileges without
   prior notification.
 * The Company reserves the right to modify the Fraser World Programme
   structure, privileges, and other features, including these Terms and
   Conditions, or terminate the Membership at any time. Any amendments to the
   Fraser World Programme structure, privileges, and other features, including
   these Terms and Conditions, will apply and take effect immediately at the
   time they are published on this website. It is the responsibility of Members
   to keep themselves updated on the structure, privileges, and other features
   of the Fraser World Programme, and any changes to the relevant Terms and
   Conditions which will be updated on the following website: fraserworld.com.
   Any continued participation by the Member in the Fraser World Programme after
   any change to the Terms and Conditions shall constitute continued acceptance
   and affirmative agreement by the Member to the amended or modified Terms and
   Conditions. The Company will not in any event be liable for any loss, damage,
   and/or expenses resulting from any amendment(s) or modifications to the
   Fraser World Programme or to these Terms and Conditions.
 * A Member may only hold one Membership account at any time. Multiple
   applications by a single person are not allowed. If a Member inadvertently
   creates a duplicate account, the Company reserves the right to merge and
   consolidate the details and points earned on the duplicate account of the
   Member into the Member's earlier account, retaining their original expiry
   date. The Company is not responsible for any loss of Membership privileges
   and/or services due to duplicate Membership.
 * Members who wish to discontinue their Membership must provide written notice
   to the Company, upon which, all benefits and privileges of the Member shall
   cease and all outstanding Fraser World points of the Member shall become
   void.
 * The Company reserves the right to terminate any Membership in the Fraser
   World Programme at its sole and absolute discretion without assigning any
   reason. Upon such termination, all unused Fraser World points, benefits and
   privileges will be cancelled with immediate effect.
 * In the event that any Fraser World points are obtained by a Member through
   fraud or deceit, the Member shall without limitation be liable to the Company
   for the full price of such Fraser World Points earned as a result of such
   fraud or deceit.

EARNING FRASER WORLD POINTS

 * Fraser World points will be awarded to a Member staying at a Qualifying Rate
   at any of the participating properties. Members will earn 1 Fraser World
   point for every USD 1 net room expenditure for short stays of between 1 to 29
   consecutive Qualifying Room Nights (“Short Stays”), or 0.5 Fraser World point
   for every USD 1 net room expenditure for long stays of 30 or more consecutive
   Qualifying Room Nights (“Long Stays”) at any of the participating properties.
   For properties in Australia, France, Germany, Spain, Turkey, and UK, the
   definition for “Short Stays” is 1 to 27 consecutive Qualifying Room Nights,
   and for “Long Stays” is 28 or more consecutive Qualifying Room Nights.
   
   For the purposes of these Terms and Conditions:
   * A "Qualifying Room Night" means a night stayed by the Member at any
     participating property and paid for at the Qualifying Rate. “Qualifying
     Room Night" will not include any complimentary stays extended to the Member
     for any reason.
   * "Qualifying Rate" means the actual rate paid by the Member for a room at
     any participating property which is the published room rate found on the
     Frasers Hospitality website www.frasershospitality.com, or at such other
     rate that the Company may in its sole and absolute discretion include from
     time to time as a Qualifying Rate under the Fraser World Programme. For the
     avoidance of doubt, unless otherwise specified by the Company, "Qualifying
     Rate" will not include rates booked via online travel channels and/or other
     third-party channels including, without limitation, expedia.com, agoda.com,
     hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com,
     ctrip.com, and elong.com, wholesaler, crew, courtesy or bartered rates
 * For the avoidance of doubt, Fraser World points are not earned on government
   and local taxes and other ancillary service charges paid by the Member during
   any stay at participating properties.
 * A member must quote their membership number and, where applicable, present
   the digital membership card at the time of reservation and upon check-in at
   any participating property. If you are not a Fraser World member during the
   stay, you can sign up Fraser World membership anytime during your stay or
   upon check out in order to be eligible for points accrual for your membership
   sign up property. Please allow 30 days for the points to be credited into
   your Fraser World account.
 * Fraser World points will be credited to the Member's account within two weeks
   after a stay at the Qualifying Rate and upon all relevant payments being made
   in full.
 * If for any reason the Company incorrectly credits Fraser World points to a
   Member, the Company reserves the right at any time to cancel such points
   which are incorrectly credited into the Member’s account.
 * Members must be resident at the participating properties in order to earn
   Fraser World points. If a Member is sharing a room or apartment with other
   Members, only one Member is eligible to earn Fraser World points.
 * If a Member reserves multiple rooms, the Member will only earn Fraser World
   points on the Qualifying Room Nights of not more than one room per property
   which is reserved under the Member's name.
 * No Fraser World points accrual is allowed within 48 hours* cancellation or
   “No Show” at the booked property (*48 hours or earlier depending on the
   qualified rate plan booked under the stipulated T&C)
 * A Member’s Fraser World points will expire after two (2) years. If a Member
   does not redeem his Fraser World points during the two (2) years, the Fraser
   World points will expire without prior notice and will not be reinstated or
   extended.

REDEEMING FRASER WORLD POINTS

 * A member may use their Fraser World points to redeem designated awards and
   benefits including, without limitation, rooms at participating properties and
   other services and merchandise.
 * A member will not be entitled to earn any Fraser World points for room
   redemption using their points. If the room redemption is cancelled, the
   amount of Fraser World points used for the reservation will not be credited
   back to the Member.
 * A full listing of current Fraser World redemption options and their
   respective terms and conditions will be published and updated online from
   time to time on the Fraser World Programme website fraserworld.com under
   "Redemption Options".

ACCOUNT STATEMENT

 * A member can login in to fraserworld.com to view their Fraser World points.
   Members are required to create their own confidential password when
   activating their online accounts, and must ensure that their passwords are
   kept confidential at all times. The Company shall not be liable for any
   unauthorized use or access to any Member’s online account.
 * All Members are responsible for verifying their own Fraser World points
   balances at fraserworld.com, and where any balances are incorrect, submitting
   a missing points enquiry to the Company via the applicable online form. The
   Company shall not be liable for any missing Fraser World points or loss of
   benefits and services due to non-verification of their account statements.

FRASER WORLD MEMBERSHIP TIERS

 * The Fraser World Programme offers three Membership tiers as follows – (i) a
   basic Membership tier known as "Crystal", (ii) a mid-tier Membership known as
   "Sapphire", and (iii) a top-tier Membership known as "Diamond".
 * The number of Qualifying Room Nights and/or points required to upgrade or
   renew Membership in the Crystal, Sapphire and Diamond Membership tiers of the
   Fraser World Programme is set out below:

Upgrade Criteria

Membership Tiers

Qualifying Room Nights

Short Stays

Long Stays

Crystal

NA

NA

Sapphire

10

150

Diamond

40

300

 

Renewal Criteria

Membership Tiers

Qualifying Room Nights

Short Stays

Long Stays

Crystal

NA

NA

Sapphire

10

150

Diamond

40

300

 

 * There is no minimum criteria for the Crystal Membership enrolment. Applicants
   need only provide a valid email address in order to receive their membership
   details & digital membership card.
 * To achieve Sapphire tier status, Members must either stay at any
   participating property for at least 10 Qualifying Room Nights for Short
   Stays, or have stayed for at least 150 Qualifying Room Nights for Long Stays
   within any continuous 12 month rolling period. Sapphire tier Members will
   start their Sapphire tier Membership upon their qualification for the
   Sapphire tier and their Membership in the Sapphire tier will expire after 12
   months unless retention terms are satisfied. To maintain Sapphire tier
   Membership status; Members must either stay at any participating property for
   at least 10 Qualifying Room Nights for Short Stays, or have stayed for at
   least 150 Qualifying Room Nights for Long Stays during the 12 months
   Membership, failing which Sapphire tier Members will be downgraded back to
   Crystal tier accordingly.
 * To achieve Diamond tier status, Members must either stay at any participating
   property for at least 40 Qualifying Room Nights for Short Stays, or have
   stayed for at least 300 Qualifying Room Nights for Long Stays within any
   continuous 12 month rolling period. Diamond tier Members will start their
   Diamond tier Membership upon their qualification for the Diamond tier and
   their Membership in the Diamond tier will expire after 12 months unless
   retention terms are satisfied. To maintain Diamond tier Membership status;
   Members must either stay at any participating property for at least 40
   Qualifying Room Nights for Short Stays, or have stayed for at least 300
   Qualifying Room Nights for Long Stays during the 12 months Membership,
   failing which Diamond tier Members will be downgraded back to a lower tier of
   Membership based on the number of Qualifying Nights earned within such 12
   month period.
 * Fraser World points may not be sold, bartered, transferred, exchanged for
   cash or otherwise.

MEMBER'S PRIVILEGES

 * The privileges which may apply to any Member of the Fraser World Programme
   will be based on the relevant privileges granted under the Crystal, Sapphire
   and Diamond Membership tiers as set out in fraserworld.com/privileges. Room
   rate discounts (if any) will only apply to Members who have presented their
   Membership number at the point of reservation at the participating
   properties.
 * Any of the rates offered that deviates from the Standard Rate Plans, such as
   special concession rate for emergency or for goodwill gesture has a stay
   restriction of maximum 5 nights. 
 * The Company will use reasonable efforts to deliver the specified privileges
   to a Member. However, the Company does not guarantee that all privileges can
   be provided. All privileges are subject to availability at participating
   properties. The Company is not responsible for refunds or for any loss,
   expenses, and/or damages resulting from failure to deliver such privileges.
 * The Company reserves the right to vary applicable Membership requirements,
   and to amend, withdraw, or vary the scope of any privileges extended under
   the Fraser World Programme at any time by posting such changes on this
   website.
 * A Member's profile will be updated and the new status will be reflected
   immediately on the digital membership card after a Member qualifies for an
   upgraded Membership tier.
 * Complimentary Apartment Upgrade for Diamond Member is applicable for Short
   Stays only. 

PERSONAL DATA

 * The Company requires a Member to provide personal data including e-mail
   address, mailing address and telephone number in relation to participating in
   the Fraser World Programme. All such personal data is subject to the
   Company's Privacy Policy as set out on the website. The Company's Privacy
   Policy is deemed to be incorporated into these Terms & Conditions between the
   Company and the Member in respect of the Fraser World Programme.
 * The Company is not responsible for any loss or failure to deliver Membership
   and associated privileges as a direct result of a Member's failure to provide
   the Company with up-to-date personal data.
 * By providing your personal data to the Company, you consent to the
   collection, use, processing and disclosure of your personal data in
   accordance with the terms of the Company’s Privacy Policy. You also consent
   to the Company monitoring your access to and use of the Fraser World website
   and its various services.
 * If you so consent, the Company and its agents may also contact you by
   telephone, mail and e-mail for purposes of updating and notifying you of new
   products, services or offers that may be of interest to you, including
   marketing promotions via emails.
 * Members who do not wish to receive any communications from the Company, its
   service providers, or other partner organisations may unsubscribe to such
   communications by updating their Membership profile at the Fraser World
   website at www.frasershospitality.com
 * A Member may review and update any personal data by accessing their
   Membership profile on the Fraser World website fraserworld.com or by
   contacting us as follows:  Email: dpo_fraserworld@frasershospitality.com
 * When contacting the Data Protection Officer for assistance, please state
   (where relevant), your name, address, contact details and Membership number.
 * Please allow ten (10) working days for your request to be processed.
 * If you withdraw your consent to any or all use of your personal data,
   depending on the nature of your request, we may not be able to provide or
   continue providing our products and services to you, or administer any
   contractual relationship already in place. You understand and agree that in
   such instances where we require your personal data to fulfil a contractual
   obligation to you and you withdraw your consent to collect, use, process, or
   disclose the relevant Personal Data for those purposes, we cannot be held
   liable for breach of that agreement. Our legal rights and remedies in such
   event are expressly reserved.
 * Each Member is responsible for the safekeeping of the Fraser World membership
   card and for any consequences arising from loss or theft of their membership
   card. Any lost or stolen membership card is to be reported to Fraser World
   Loyalty Centre at (65) 6388 9339 or via email at
   fraserworld@frasershospitality.com as soon as possible so as to prevent any
   misuse of the membership card. A first replacement membership card will be
   issued at no charge within thirty (30) days from notification of loss. The
   Company reserves the right to charge an administrative fee of at least
   US$10/- for any subsequent request to issue a replacement card to a Member.
   The replacement membership card will have the same validity period as the
   original membership card being replaced.
 * The Company is not responsible for any loss or liability suffered as a result
   of personal data or information that has not been updated.

APPLICABLE LAW

 * These Terms and Conditions and the relationship between the Member and the
   Company shall be governed and construed in accordance with the laws of the
   Republic of Singapore and the Member hereby agrees to irrevocably submit to
   the non-exclusive jurisdiction of the courts of the Republic of Singapore as
   regards any claim, dispute or matter arising hereunder.

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