www.serenoit.co.uk Open in urlscan Pro
5.134.14.161  Public Scan

Form analysis
0 forms found in the DOM

Text Content

We value your privacy

We use cookies on our website to give you the most relevant experience by
remembering your preferences and repeat visits. By clicking “Accept All”, you
consent to the use of ALL the cookies. However, you may visit "Cookie Settings"
to provide a controlled consent. Read More

Customize Reject All Accept All
Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions.
You will find detailed information about all cookies under each consent category
below.

The cookies that are categorized as "Necessary" are stored on your browser as
they are essential for enabling the basic functionalities of the site. ... Show
more


NecessaryAlways Active

Necessary cookies are required to enable the basic features of this site, such
as providing secure log-in or adjusting your consent preferences. These cookies
do not store any personally identifiable data.

 * Cookie
   cookieyes-consent
 * Duration
   1 year
 * Description
   CookieYes sets this cookie to remember users' consent preferences so that
   their preferences are respected on their subsequent visits to this site. It
   does not collect or store any personal information of the site visitors.

 * Cookie
   elementor
 * Duration
   never
 * Description
   This cookie is used by the website's WordPress theme. It allows the website
   owner to implement or change the website's content in real-time.

Functional

Functional cookies help perform certain functionalities like sharing the content
of the website on social media platforms, collecting feedback, and other
third-party features.

No cookies to display.

Analytics


Analytical cookies are used to understand how visitors interact with the
website. These cookies help provide information on metrics such as the number of
visitors, bounce rate, traffic source, etc.

 * Cookie
   _ga_7XGTKWKP67
 * Duration
   2 years
 * Description
   This cookie is installed by Google Analytics.

 * Cookie
   _ga
 * Duration
   2 years
 * Description
   The _ga cookie, installed by Google Analytics, calculates visitor, session
   and campaign data and also keeps track of site usage for the site's analytics
   report. The cookie stores information anonymously and assigns a randomly
   generated number to recognize unique visitors.

 * Cookie
   CONSENT
 * Duration
   2 years
 * Description
   YouTube sets this cookie via embedded youtube-videos and registers anonymous
   statistical data.

 * Cookie
   _gid
 * Duration
   1 day
 * Description
   Installed by Google Analytics, _gid cookie stores information on how visitors
   use a website, while also creating an analytics report of the website's
   performance. Some of the data that are collected include the number of
   visitors, their source, and the pages they visit anonymously.

 * Cookie
   _gat_gtag_UA_242332150_1
 * Duration
   1 minute
 * Description
   Set by Google to distinguish users.

Performance


Performance cookies are used to understand and analyze the key performance
indexes of the website which helps in delivering a better user experience for
the visitors.

 * Cookie
   ac_enable_tracking
 * Duration
   1 month
 * Description
   This cookie is set by Active Campaign to denote that traffic is enabled for
   the website.

Advertisement


Advertisement cookies are used to provide visitors with customized
advertisements based on the pages you visited previously and to analyze the
effectiveness of the ad campaigns.

 * Cookie
   YSC
 * Duration
   session
 * Description
   YSC cookie is set by Youtube and is used to track the views of embedded
   videos on Youtube pages.

 * Cookie
   VISITOR_INFO1_LIVE
 * Duration
   5 months 27 days
 * Description
   A cookie set by YouTube to measure bandwidth that determines whether the user
   gets the new or old player interface.

Others


Other uncategorized cookies are those that are being analyzed and have not been
classified into a category as yet.

 * Cookie
   _lscache_vary
 * Duration
   2 days
 * Description
   No description available.

 * Cookie
   prism_225772853
 * Duration
   1 month
 * Description
   No description

 * Cookie
   DEVICE_INFO
 * Duration
   5 months 27 days
 * Description
   No description

Reject All Save My Preferences Accept All
Powered by
Skip to content
 * New Enquiries - 0203 089 01 41
 * hello@serenoit.co.uk
 * Existing Partner - 0207 139 40 20
 * Partner Portal

 * Managed IT Services
 * IT Support London
   * Small Business IT Support
   * Outsourced IT Support
 * Cyber Security
 * Pricing
 * About
 * Blog
 * Contact Us

Menu
 * Managed IT Services
 * IT Support London
   * Small Business IT Support
   * Outsourced IT Support
 * Cyber Security
 * Pricing
 * About
 * Blog
 * Contact Us

Contact us
 * New Enquiries - 0203 089 01 41
 * hello@serenoit.co.uk
 * Existing Partner - 0207 139 40 20
 * Partner Portal

 * Managed IT Services
 * IT Support London
   * Small Business IT Support
   * Outsourced IT Support
 * Cyber Security
 * Pricing
 * About
 * Blog
 * Contact Us

Menu
 * Managed IT Services
 * IT Support London
   * Small Business IT Support
   * Outsourced IT Support
 * Cyber Security
 * Pricing
 * About
 * Blog
 * Contact Us

Contact us


IT SUPPORT LONDON


IT SUPPORT FOR THE MODERN WORKPLACE

A united partnership that will drive success for your London business

Contact us
Sereno IT explained in 2 min

CYBER SECURITY

Combat the increasing threat of cybercrime with our multi-layered approach to
cyber security, combining market leading solutions.

IT SUPPORT LONDON

Quick and reliable IT Support when you need it. Removing the burden of
frustrating IT issues, ensuring maximum business productivity.

IT STRATEGY

Bespoke strategic IT consultancy that aligns your use of technology to the
unique business needs, goals, and challenges of your modern business.

IT SUPPORT COMPANY IN LONDON


A UNITED TECHNOLOGY PARTNERSHIP
YOU AND SERENO

At Sereno we make people the focus of IT Support.

Our people-centric approach ensures we always deliver impeccable customer
service while also providing technology insight and consultancy to make your
business a success.

We’re motivated by how the right, proactive IT advice delivers mutually
beneficial results for you and us, allowing us to build a truly united
technology partnership.

Read our story

SERENO IT EXPLAINED IN 2 MIN



SERENO IT EXPLAINED IN 2 MIN

IT SUPPORT LONDON


PROBLEMS WE SOLVE

These are some of the most common issues our partners had with their previous
providers before switching to Sereno – our London IT support company. If these
sound familiar, we can help.

Recurring IT issues, with no explanation or resolution?

We are only interested in long term fixes. We monitor against any re-opened or
reoccurring issues and then prioritise them for escalation, ensuring we always
get to the root cause.

Difficulty getting help when you need it, and it's convenient for you?

We offer our partners the ability to book an IT support engineer at a time
that’s convenient to you and provide an instant chat option to help address
those small frustrating IT requests. No more email and phone ping-pong wasting
everyone’s time!

Wasting time chasing for updates on existing requests?

Through intelligent alerts around communication, our business IT support team
ensures you are always kept up to date. You can also comment on and receive
updates in real time on existing issues through our Partner Portal or request a
time to speak to an engineer.

Frustrated over inconsistent service?

Our robust service processes, employee training program and best-in-class ratio
of engineers to people we support, ensure you always receive consistent service.
Our primary focus is Partner Experience, it’s in our culture and our contracts.

IT administration tasks are a burden on your staff?

Our goal is to remove repetitive and admin-heavy tasks from you. New employee
onboarding, leavers, and new hardware requests are all examples of automated and
templated requests available through our Partner Portal.

Your IT provider is too reliant on your team to get anything done?

Our service is designed around reducing the burden IT has on our Partners, which
means creating seamless ways to provide support without requiring your people’s
intervention. The technology and tools we have invested are specifically there
to prevent this from happening.

Internal staff spending too much time on IT-related matters?

Your team won’t have to wait for technical issues to be resolved with our simple
booking system or instant chat, nor should they be involved in other day-to-day
tasks as we manage the entirety of your IT environment for you.

Concerned about increasing IT costs?

Our first priority is to help businesses utilise their existing IT systems to
their full potential and ensure they’re only paying for IT resources that are
giving equal value back. We also run our business fairly, providing
cost-effective services that benefit both parties…not just financial benefits
for shareholders!

We also create a clear annual budget plan to give visibility over IT related
costs and review these ongoing to try and help reduce them where possible.

Not getting the right IT advice to make informed decisions?
Advice is the most important element in our proactive approach, and we insist we
meet at minimum once a quarter for this purpose. We will provide actionable
insights and focuses for each quarter to improve and reduce risk.
Not making the most of your existing IT investment?
One of our first actions will be to review your current environment and ensure
you are getting the most out of your current systems and tools – most companies
are only using a fraction of what’s already available within platforms like
Microsoft and Google.
Your technology strategy isn’t supporting business goals, or isn’t in place at
all?
We conduct an annual strategic review meeting to identify goals for the
business, then create a road map that supports these. This is then reviewed
quarterly with your dedicated advisor to ensure we are on track, or if changes
are needed.
IT is affecting productivity and employee satisfaction at work?
We actively measure and report on your employee satisfaction and conduct service
ticket analyses proactively to ensure we never get to this situation in the
first place.


A RELIABLE IT SUPPORT TEAM IS JUST A CALL AWAY.

Book 1-1 discovery call

IT SUPPORT SERVICES


EXPLORE OUR IT SUPPORT SERVICES


IT Support London
Cyber Security
IT Security
Cloud Computing
Backup Solutions
Communications
IT Support London

Fast and dependable IT Support services from our team of friendly IT
specialists. Our central London-based team can solve your IT problems, onsite or
remotely, depending on your preference. Our team are targeted based purely on
customer experience, meaning you and your team are always prioritised.

Cyber Security
Our comprehensive security management will protect your network, employees, and
devices from the ongoing risk of cybercrime, making data breaches a thing of the
past. Rest assured, we work with industry leading security vendors and always
adhere to global security best practices.
IT Security

First and foremost, we invest time in getting to know your business and its
requirements. That way, we can tailor your IT support to your needs, providing
strategic technical recommendations that help you achieve your business goals
and succeed.

Cloud Computing
Securely store and access your data from anywhere, using any device, with cloud
computing solutions. Cloud computing is essential for the modern workplace,
helping your team work from anywhere and protecting you in the event of a
disaster.
Backup Solutions

Are you protected if disaster occurs? Whether that be a fire, a cyber attack, or
a pandemic. Sereno is a reliable IT support partner to implement the right
technology to ensure your business is safeguarded. We aim to get you back up and
running as quickly as possible, without impacting business performance or
reputation.

Communications

Streamline your business communications with lightning fast phone, connectivity,
and internet enabling your team to communicate and collaborate effectively
wherever they are working.



IT Support London

Cyber Security

IT Strategy

Cloud Computing

Cloud Phones

Microsoft 365

Backup Solutions

Communications

Proactive Monitoring

Remote Working


LOOKING TO OUTSOURCE YOUR IT SUPPORT?

Looking for quick, reliable and expert IT Support in London? As a trusted IT
support London services provider, we believe in full transparency with our
partners. Discover our flexible support packages and request a custom pricing
plan tailored to your business needs.

Get your quote now

A GO-TO IT SUPPORT LONDON COMPANY


WHY PARTNER WITH SERENO

Promptly addressing your IT needs, improving your productivity, and saving costs
is the top priority. That, however, should be a given! At Sereno, we go a step
further to always ensure a win for our partners.

REDUCED MONTHLY IT SUPPORT FEE

When you invest in fundamental cyber security solutions, we’ll reduce your
support fee to account for fewer issues and reduced risk. Reduced cost doesn’t
mean reduced service! You’ll benefit from quick and reliable IT Support service
when you need it.

WE'LL SPLIT THE COST OF YOUR NEXT IT PROJECT

Once you’re onboarded, we will suggest a detailed support plan to optimise your
IT environment through automation and integration. As this is an investment that
benefits us both, we will split the labour costs of this project with you.
That’s a Unified Partnership in action!

NO LONG TERM COMMITMENT

We understand that choosing a new IT partner is a difficult decision that
requires trust. Therefore, all IT support partnerships are 30-day rolling for
the first 12 months and forever backed by our Partner Experience Guarantee.

WE’LL COVER 25% OF CLOUD MIGRATION COST

The modern workplace relies on cloud technology for successful, flexible and
secure working. If you’re not yet leveraging cloud computing, we’ll cover 25% of
your migration cost, enabling you to take advantage of the benefits of cloud
computing.

0
%
Customer Satisfaction
0
%
Resolved within 1 hour
0
+
Years of IT Support Experience

TESTIMONIALS


OUR HAPPY CLIENTS

Laurence Harper
★★★★★
Paradus
Read More
Sereno IT Support is fantastic. I wish we had found out about them earlier. They
offer honest strategic IT advice in plain English.
Dan Jones
★★★★★
Burgess Studio
Read More
The team deliver a great level of customer service and are friendly and really
know what they are talking about. I would highly recommend.
Sandip Sali
★★★★★
Ampergia
Read More
Finally a stress free approach to our IT Support, which has freed up my time.
Sereno deliver.
Laurence Harper
★★★★★
Paradus
Read More
Sereno IT Support is fantastic. I wish we had found out about them earlier. They
offer honest strategic IT advice in plain English.
Dan Jones
★★★★★
Burgess Studio
Read More
The team deliver a great level of customer service and are friendly and really
know what they are talking about. I would highly recommend.
Sandip Sali
★★★★★
Ampergia
Read More
Finally a stress free approach to our IT Support, which has freed up my time.
Sereno deliver.
Laurence Harper
★★★★★
Paradus
Read More
Sereno IT Support is fantastic. I wish we had found out about them earlier. They
offer honest strategic IT advice in plain English.
Dan Jones
★★★★★
Burgess Studio
Read More
The team deliver a great level of customer service and are friendly and really
know what they are talking about. I would highly recommend.
Sandip Sali
★★★★★
Ampergia
Read More
Finally a stress free approach to our IT Support, which has freed up my time.
Sereno deliver.
Previous
Next

IT SUPPORT LONDON


SWITCHING TO US IS QUICK AND EASY

1


CONTACT US TODAY

Please get in touch with our IT Support team, and we’ll discuss your
requirements.

2


WE LEARN ABOUT YOUR BUSINESS

We'll get to know you and your business's specific requirements and then discuss
how our IT Support can help.

3


STRESS-FREE ONBOARDING

We’ll manage the entire process, liaising directly with your previous IT support
provider to ensure a smooth transition.

4


COMPREHENSIVE IT AUDIT

We’ll assess your IT setup, interview stakeholders, and provide an IT roadmap to
ensure success.

5


ALWAYS ON-HAND

Once you’ve partnered with us, we’ll always be there to solve your IT issues and
provide strategic IT consultancy services.

IT SUPPORT LONDON


PARTNERED WITH THE BEST




READY TO SWITCH? GET IN TOUCH TODAY

Looking to move away from your old IT provider, but not sure how? We’re here to
help guide you through the process and answer any question you might have. Get
in touch today!

Contact our team

IT SUPPORT LONDON


IS OUR IT SUPPORT RIGHT FOR YOU?

We excel in helping small and medium-sized businesses based in London and
surrounding areas. Our clients typically have between 10-150 employees.

We’re experienced in successfully supporting a variety of different industries,
including Financial, Property, and Professional Services.

So, if you’re looking for quick, reliable and expert Managed IT Support services
in London at a fixed monthly cost, contact us now.

Learn more

IT SUPPORT LONDON


FREQUENTLY ASKED QUESTIONS

What is IT support?

An IT Support company should act as an extension of your business, replicating
the support, guidance and management you expect from an in-house IT Team and IT
Manager. They will handle day-to-day IT Support requests, manage IT-related
admin procedures, procure hardware/software, and advise on the right IT
infrastructure to improve business operations and address cyber security
concerns.

Why does my business need IT Support?

If you are a company of more than 5 employees then you are likely to need IT
Support. If you want to focus on scaling your business rather than managing
IT-related tasks and issues, you need to outsource. The cost of unproductive
staff, and the potential risk of cyber-attacks, quickly outweigh the investment
to have a professional business IT support services provider manage this on your
behalf. Employee satisfaction and therefore retention can be impacted by poorly
managed IT. 

What type of IT support do I need?

The type of IT support you need depends on several factors, including the size
of your business, your industry, and your specific technology requirements.

For small businesses, managed IT services may include help desk services for
day-to-day technical assistance, network and infrastructure support for
maintaining a reliable IT environment, cybersecurity measures to protect against
threats, disaster recovery solutions to ensure business continuity in case of
disruptions, data backup and recovery solutions to safeguard critical
information, and strategic IT consulting.

On the other hand, medium to large businesses may require more specialised
support, such as enterprise-level security solutions, cloud migration and
management, software development and integration, and IT project management
services.

What are the benefits of IT support?

IT support ensures smooth operation and business continuity, preventing downtime
and maintaining productivity. An IT service provider can help users efficiently
troubleshoot problems and enhance security measures, protecting sensitive data
from cyber threats and breaches.

Why should I outsource my IT Support?

Many London businesses choose to outsource IT support since this approach allows
them to access a team of skilled professionals with diverse expertise without
the overhead costs of hiring an in-house team.

Outsourcing IT support translates to faster response times, minimising downtime
and maximising productivity. Moreover, IT support businesses provide access to
advanced technologies and tools that may be otherwise out of reach for a small
business, such as security monitoring software, intrusion detection systems, and
other cyber essentials.

What does your IT support cover?

We provide comprehensive IT support for businesses in London and surrounding
areas. Our services include fully managed IT support, backup solutions, cloud
assistance, cyber security, and more. Also, we help companies in London to
streamline business communications with lightning fast phone, connectivity, and
internet.

How much does business IT support in London cost?

London IT support services can substantially vary in cost depending on service
scope and complexity of systems. While small businesses in London typically
spend a few hundred pounds for basic services monthly, medium-sized businesses
and enterprises can invest thousands.

As a trusted London business IT support company, we do our best to live up to
this image and offer transparent and competitive pricing. You can check it by
following the link.

SERENO LEARNING HUB


WHAT'S NEXT FOR YOU?


EXPLORE OUR OTHER GUIDES, MUST READS, CHECKLIST AND FREEBIES...

WHY IS YOUR IT INVOICE ALWAYS INCORRECT?

Last Updated on August 16, 2024 by Sereno Admin Navigating through IT invoices
can often feel like unravelling a tangled web of different services, each

November 29, 2023 No Comments

ARE LONG TERM CONTRACTS A THING OF THE PAST WITH IT COMPANIES?

In the world of IT support, long-term contracts (LTCs) have become a common
practice, but do they hold benefits for consumers?

October 25, 2023 No Comments

WHY TRADITIONAL IT SUPPORT DOESN’T WORK

Last Updated on August 16, 2024 by Sereno Admin https://youtu.be/fDVATgLlcuc
Dealing with outdated IT support Have you ever found yourself stuck in an IT
support

June 8, 2023 No Comments


ANY QUESTIONS?

Question not answered yet? Whether it’s about our pricing, services or
processes. We’re here to answer any question you might have. Just drop us a
line!

Contact our team

Sereno IT Support Ltd

20 Red Lion Street
London
WC1R 4PS

Phone: 0207 139 40 20 

Email: hello@serenoit.co.uk

Linkedin Youtube Google Facebook Twitter
Our Services
 * IT Support Services
 * Cyber Security
 * Managed IT Services
 * Cloud Storage & Backup
 * Managed Microsoft 365
 * Managed Communication
 * Hardware & Software Procurement

RESOURCES

 * About Sereno
 * Learning Hub
 * Pricing
 * Contact
 * IT Buyer Guide
 * Knowledge Base
 * Partner Portal

Copyright 2024 © Sereno IT Support Ltd – All rights reserved. Privacy Policy.
Sitemap