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URL:
https://www.phonearena.com/news/t-mobile-in-store-bill-payment-fee-july-19-angry-customers_id147893
Submission: On August 12 via api (August 12th 2023, 6:40:53 pm UTC) from US — Scanned from DE

Form analysis
47 forms found in the DOM

GET https://www.phonearena.com/search

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POST https://www.phonearena.com/subscription/newsletter/brevo/2

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  <div class="logo">
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  <div class="title h-four" data-ajax-update-title="true">New reasons to get excited every week</div>
  <p class="text" data-ajax-update-text="true"> Get the most important news, reviews and deals in mobile tech delivered straight to your inbox </p>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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    <p>I've only paid my bill in store one time and I ended up walking out with a galaxy s23... I feel like they should encourage the in store bill pay because I had no plans of upgrading, but it was an impulse buy because it was there in front of my
      face and I really needed an upgrade. </p>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2572746">
    <p>I had Tmobil it was autopay howevervi found they were charging my account twice a month As well as Boost Mobil i have yet too recieve my refunds from botn places inatead they try to say i owe them money Nice Try tmobil and boost! I have
      documentationof what you did you think you got away with it but wait until a class action suit comes i will be the first to claim!</p>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566266">
    <p>T-Mobile: the Re-carrier. </p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565230">
    <p>Can we cool it with all the gay promotion photos. It’s getting old. </p>
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</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2565230"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565258">
    <p>Too bad if you don't like June then stay home. Happy pride 🎊</p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2565258"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566262">
    <p>Bro…you think just staying home you can avoid the rainbows? Maybe if you live under a rock and read books and drink tea in a zen garden all day. July hurry and get here. </p>
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</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566262"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566268" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566268">
    <p>Just ignore it. There is no stopping the rainbow brigade. Just pretend they don’t exist. Sometimes in life, ignorance can be bliss. </p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566268" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566268"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565120" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565120">
    <p>T-Mobile has been a piece of s**t service provider since the head of sprint took over</p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565120" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2565120"> </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565098" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565098">
    <p>Ok. Seriously. Who goes into a phone store to py a bill? Where do you tie up your horse? What if the telegraph is out of order? </p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565098" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2565098"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565092" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565092">
    <p>Everyone is going woke with that group that stole rainbow... Wow just as they stole the rainbow they are trying to steal the likeness of women... And these companies are all for supporting these theives.</p>
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</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2565092"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565096" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565096">
    <p>Wha? Huh? </p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565096" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2565096"> </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566122" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566122">
    <p>Trans people exist, they will not dissappear. Stop the hate. 🌈🏳️‍🌈🌈🏳️‍🌈</p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566122"> </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566200" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566200">
    <p> That's fine just get out of my face and leave our children alone!</p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566200" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566200"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566308" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566308">
    <p>No one is hating. Just get out of the way, don’t throw your garbage at everyone and force us to accept that this is normal. It’s a mental problem and you’re being ignorant if you just accept it as normal. </p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

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  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566308"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566400" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566400">
    <p>as a transperson forced to transition at a older age I can tell you that you're comment is ignorant. Leaving children alone and not allowing them to seek out counciling and therapy and gender affirming surgeries is wrong. I agree their has to
      be stricter regulations and requirements but treating something and forcing someone to live a certain way is called tyranny. This isn't nazi Germany. Making laws and forcing kids to go through trauma of being in the wrong gender is just another
      example of how people who don't understand our lifestyle's and way of like and walk are shoes shouldn't be in power making laws.</p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566400" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566400"> </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566402" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566402">
    <p>Its not a mental is a medical diagnosis. A treatment plan is specific to each trans person. Allowing us to live our lives and have the support and affirming surgeries is imperative. We will never get out of the way and shame on you for saying
      that. I am a living person who works hard, pays her bills, and tax's and have a corporate job and era 6 figures. As a proud trans person I can tell you that I am proud to be trans, proud of who I am and I am loved. You should seriously think
      about you're last comment to me. Us lgbt people strive to love ourself and promote peace and love while your over here hating and trying to tear me down..</p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566402" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566402"> </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566454" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566454">
    <p>I have personally seen how they groom kids into this direction - every kid in the class or a group. They weren’t allowed to speak out against it - they were FORCED to accept it. </p><br>
    <p>no brother, the fact that you perform a medical procedure or take specific drugs or hormones to “fix” something - you have a medical problem - absolutely no one treats themselves medically if there’s nothing wrong with them. And I strongly
      believe and see how instead of trying to fix the problem medically and psychologically in the right direction - they instead push it harder into the wrong direction by affirming this nonsense and further delude how you feel with chemical and
      hormonal drugs. </p><br>
    <p>you’re one of the thousands of victims who were groomed to believe there’s nothing wrong with you - and then given medical and psychological, steps to “fix” to be normal? If what’s wrong with you is normal - why the treatments? Because it is
      perversion at a societal level. </p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566454" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566454"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566490" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566490">
    <p>Okay now, please show us on the doll where the gay, lez, trans or whatever touched you. And y’all incels wonder why women won’t go near you.</p>
  </div>
</form>

POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2566490" class="cs-widget-form-reply-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-reply-comment" id="cs-widget-reply-comment-2566490"> </div>
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POST https://www.phonearena.com/comments/submit-comment/articles/147893

<form data-id="2565056" class="cs-widget-form-edit-comment" method="post" action="https://www.phonearena.com/comments/submit-comment/articles/147893">
  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565056">
    <p>The day tmobile messes around with my $15 Unlimited Kickstart plan from Sprint, will be the day I say Sayonara tmobile!</p>
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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565030">
    <p>I have since moved to Mint Mobile as my backup and US Mobile for my primary and it's still cheaper than having post paid plans from any of the major carriers. </p>
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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2565002">
    <p>I remember when T-Mobile was trying to make a difference. They have only showed who they really are like all the rest of cell phone companies. That is why I don't like any cell phone company today. Technology is getting hard for everyone with
      higher costs. I'm a Army Veteran and Senior Citizen it's seems T Mobile has forgotten us. Yes forgotten us do you really think your Grandparents on AUTOPAY know exactly what your charging every month? As we all age new technology doesn't keep
      up with everyone getting older. You all should be ashamed T Mobile and do something about us Seniors. I know you give seniors a discount well it's not enough. Are you charging your Grandma and Grandpa a 5 dollars to pay a bill inside a store.
      You got to be kidding me. This message and review should keep your whole company up at night knowing how your taking advantage of seniors. Shame on all of you especially CEO, top management. I actually feel sorry for your phone agents you call
      experts now. I'm going to pray for them. All I have to say and yes I am a customer at the moment. </p>
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  <div class="cs-widget-edit-comment" id="cs-widget-edit-comment-2566204">
    <p>Who in the Hell is walking into a store to pay a phone bill? Are these homeless people who don't have a bank account? Companies nowadays don't even want to handle cash or even checks for that matter.</p>
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T-MOBILE IS PREPARING ANOTHER FEE THAT'S MAKING A LOT OF CUSTOMERS BOIL WITH
ANGER

T-Mobile Wireless service
Published: Jun 02, 2023, 9:30 AM
Adrian Diaconescu
91
Remember when T-Mobile was pretty much unanimously praised on social media and
places like Reddit for its affordable plans, exceptional promotions and sweet
weekly freebies, solid customer support, and following its Sprint acquisition,
industry-leading network expansion efforts?

While that was all not very long ago, a string of major security mishaps, a few
uncharacteristic "Un-carrier" moves, and especially several price hikes of late
have made it quite hard to find satisfied T-Mo subscribers online nowadays.

Technically, of course, Magenta never raised its monthly plan rates, adding
instead all sorts of "device connection charges" and removing AutoPay discounts
for credit card users to improve that already sweet bottom line.

At the same time, the wireless giant also continued to fire more and more
employees and close the physical doors of more and more stores, which will
probably happen again fairly soon. That's because the always resourceful and
well-informed folks over at The Mobile Report have it on good authority that
T-Mobile is cooking up yet another new fee destined to drive people away from
its retail locations.

If for some reason you like to pay your bill in a brick and mortar store, the
"Un-carrier" will apparently start charging you $5 (plus tax) for that "luxury"
on July 19. The only obvious way to dodge this "in-store payment support charge"
will be to, well, stop doing that and start paying your bill online instead.

While we imagine the vast majority of people reading this online article already
do that, some of the reactions on Reddit strongly suggest there are still many
T-Mobile customers who prefer to conduct their wireless business the old
fashioned away. Or at least that many people would like to have the in-store
payment option without being charged extra for it.

In a way, it makes perfect sense for Magenta to push towards a "digital-enabled
future" and ramp up its efforts to reduce physical financial operations. But in
another, it's pretty clear that the end goal here is to reduce expenses
associated with retail stores and retail employees.

As far as customers are concerned, you should probably expect to be informed
about this impending change the next time you visit a T-Mobile store to make a
bill payment and get all the instructions and help you need to switch to an
online system.

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