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    <p class="fourspan">You're sitting on a treasure trove of information. Enter your details to find out more about VirtuaQ - a queue system used by the world’s largest banks:</p>
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    <p class="fourspan">Want to talk about your queue management requirements? Enter your name and number. We’ll call you back right away:</p>
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Text Content

 
 * Home
 * Industries
   * Financial Services
   * Healthcare
     Vaccine queue system
      * India
      * Singapore
   
   * Government
   * SME Singapore
   * Retail
   * Temples
   * More...
 * Features
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SMART QUEUE MANAGEMENT SYSTEM
FOR BANKS


POWERING PERSONALISATION IN BRANCH TRANSFORMATION AND DIGITAL BANKING




You're sitting on a treasure trove of information. Enter your details to find
out more about VirtuaQ - a queue system used by the world’s largest banks:

SUBMIT


QUEUE MANAGEMENT SYSTEM FOR BRANCH TRANSFORMATION

After a round of digital transformation, institutions offering digital banking
services have found that branch and staff functions had to undergo radical
change since routine transactions are done with net banking, phone banking and
payment apps. The banking sector is now in the process of branch transformation,
where bank branches are being re-engineered into the customer journey. The first
step in this is a queue management system in banks that greatly improves the
customer experience, and provides the bank with an invaluable treasure chest of
customer data to help in designing the bank branch of the future. Read more...

SMART QUEUE MANAGEMENT

EFFORTLESS INTEGRATION

OPERATIONAL EFFICIENCY


SMART QUEUE MANAGEMENT

A smart queue management system reduces wait times at your branches, improving
the customer experience and letting you serve more customers faster. The bank
queue management solution makes use of multi-service queues to ensure your staff
are consistently and accurately allocated. It allows banking institutions to
offer a consistent brand experience for your premier customers.


EFFORTLESS INTEGRATION

VirtuaQ is hardware agnostic, so you can continue using your existing hardware
systems. Our APIs and HTML5 skinnable themes integrate directly with your core
banking software, CRM, digital signage, and with third-party apps that access
your data.


Lower your bank queue management system setup costs with fast and easy in-branch
deployment. The queuing solution can be hosted on the cloud, or can be
implemented in your data center.


OPERATIONAL EFFICIENCY

Set service level alerts and reports for group and branch performance that will
help you outperform service audit requirements. VirtuaQ’s virtual landscape
server enables centralized management of all branch level systems. Powerful
command and control, remotely administer and deploy central policy changes
across all branches. Real-time monitoring and tracking of all connected branches
allowing for instant error detection.


PERSONALIZED BANKING EXPERIENCE

Offer every single customer the same personalised banking experience at every
branch. It will improve your customer experience through identification and
segmentation when people join a digital queue - from anywhere, with paper or SMS
tokens issued by phone, mobile app, or online on your website. Improve
operational efficiency and repurpose waiting spaces, so that you can add more
counters to serve customers faster.




Want to talk about your queue management requirements? Enter your name and
number. We’ll call you back right away:

SUBMIT
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WHAT IS DIGITAL BANKING?

Digital banking is not just about digitization of branch banking services. Banks
must foster a culture of digital, and embrace open banking APIs that allow
third-party apps access to your data core.


BANK BRANCH OF THE FUTURE.

What will be the bank branch of the future like? We work with the world’s
largest banks on modernizing their branch networks and improving their customer
experience.


QUEUE MANAGEMENT SYSTEM IN BANKS.

In this digital era, customers who come to the bank branch don’t like to wait in
line for an appointment. Implementing a queue management system in banks makes
it possible to call customers just in time, and provide the service requested
quickly.


BANK BRANCH TRANSFORMATION.

Queue management helps identify customers at the first point of contact, segment
them as per the service requested. This kind of data is invaluable for
customer-centric branch design and transformation. How do you make the customer
journey seamless, from your website to email or mobile app, and then to phone
and/or to your branch, and back to email?

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USED BY

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PRODUCT


About

FAQ

FEATURES


Reduce waiting time

Appointment scheduling software

Paper and SMS tokens

Personalized customer experience

Easy integration

Service operational efficiency

Bank branch transformation

INDUSTRIES


Financial

Healthcare

 * Vaccine queue system

    * India
   
    * Singapore

Government

SME Singapore

Retail

Temples

VIRTUAQ BLOG


List of top 10 performance management systems

Top 10 social distancing software and return to work solutions

Theme park management software providers

8 retail growth strategies while living with the pandemic

Vaccine queue system and best practices

CONTACT


Lucep Pte Ltd,

2 Venture Drive

#14-02 Vision Exchange

Singapore 608526


Click here to contact

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