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My Account1300 146 499
TERMS & CONDITIONS
Effective: 8 November 2023
Disclaimer
The information contained in this website and application is believed to be
accurate and current. However, it is provided in good faith on an “as is” basis.
References to ‘website’ include the following (as appropriate):
www.PetPost.com.au, or any other site, services (including web services),
software, application or media managed by PetPost Pty. Ltd. Your use of the
PetPost website constitutes your acceptance of these Terms & Conditions.
No representation or warranty as to the reliability, accuracy or completeness of
the information contained on this website is made by PetPost Pty. Ltd or
directors, officers or employees. In addition to this, they do not accept any
responsibility arising in any way for errors in, or omissions from, the
information in this website. Illustrations, photos and packaging are only a
representation of the products advertised, variations in this may occur. All
products were available at the time of publication, PetPost Pty. Ltd. Will not
be responsible for the lack of stock due to supplier problems. PetPost Pty. Ltd.
Reserves the right to limit purchases to normal retail quantities.
Website
The website together with any Affiliated Websites are owned and operated by
PetPost Pty. Ltd. You acknowledge that by accessing and using the Website you
agree to be bound by the following terms and conditions (Terms). Please read
these Terms carefully. If you do not accept these Terms, please refrain from
using the Website.
We reserve the right to change these Terms at any time. By continuing to use the
Website and Affiliated Websites, you agree to be bound by the amended terms of
use. You should check from time to time to see if the Terms have changed.
1. Intended Meanings for Certain Words
In these Terms, the following words have the meanings set out as follows:
* “Affiliated Website” means any website (other than this Website) containing
content owned and operated by PetPost Pty. Ltd.
* "Content" means any software, data, information, pictures, graphics and other
materials published or made available on the website, including all
third-party content and user-generated content.
* "Member" means a user that has completed our registration process and created
an account.
* "Product" means the goods and/or services being offered by us and promoted
through the Website or Affiliated Website.
* “Product Information” means the specific information relating to a Product as
set out on the Product Page.
* “Product Page” means the relevant page of the Website or Affiliated Website
on which a specific Product is promoted.
* “Product Order” means your Request or that part of your Request we confirm as
acceptable.
* “Request” means the order placed by you for the relevant Products in the
Shopping Cart.
* “Third Party Information” means information other than Product Information on
the Website or Affiliated Website including certain data, news, research,
statistics stories, photographs, opinions and information.
* "User" means any user of the Website.
* “We", "us", "our" “PetPost” and “PetPost Australia” are a reference to
PetPost Pty. Ltd.
* “Website” means this website PetPost.
* “You" and "your" are a reference to you.
2. Functionality
In order to access some of the features of the Website and Affiliated Websites,
you will need to become a Member. When creating an account you must provide
accurate and complete information.
3. Intellectual Property
* You acknowledge that any content displayed or made available through the
Website is our exclusive property or used and /or displayed by us with the
express permission of the owner. No Content may be reproduced, published or
transmitted without our prior written consent. Copyright, trademark or other
intellectual property right infringement may result in civil and/or criminal
penalties.
* "PetPost" & “PetPost Australia” are our trademarks. All rights in respect of
these trademarks are hereby expressly reserved. Unless otherwise indicated,
all other trademarks appearing on the Website are the property of their
respective owners.
4. Privacy and Personal Information
Please refer to the Privacy Policy for further conditions relating to your
personal information, what we collect and how it may be used. By continuing to
use this Website you agree to the terms of such Privacy Policy.
5. Liability
You agree and acknowledge that where the Website or Affiliated Website sets out
Third Party Information, then this Third Party Information is being made
available by us as a free service. While we will not knowingly provide incorrect
information we may not be able to verify all Third Party Information on the
Website or Affiliated Website, and so you should not rely on it without first
making your own enquiries. We do not guarantee or certify the accuracy of the
Third Party Information. To the maximum extent permitted by law, any reliance on
the information is at your own risk.
6. Severability
If any portion of these Terms is deemed to be invalid, illegal or unenforceable
the remaining provisions shall remain in full force and effect.
7. Law
These Terms are governed by and will be construed in accordance with the laws of
Australia and you submit to the jurisdiction of the courts of Australia.
8. Contact
If you have any questions or concerns in relation to the Website, Affiliated
Websites or these Terms please Contact Us.
Registration
Registration is completely optional. When you register you consent and agree to
receive marketing information, offers and special discounts from PetPost.
Registration may include submitting your name, email address, address,
telephone/mobile numbers, options on how you wish to receive updates and
promotional material and other information. You may access this information at
any time by logging in and going to your account.
Orders
Any order placed with PetPost Pty. Ltd. using the online store website is an
offer by you to purchase a particular product for the specified price (including
the delivery, tax and other charges) at the time of the order and under these
Terms and Conditions. PetPost Pty. Ltd. retains the right to reject your offer
to purchase for any reason. Reasons may include but will not be limited to the
unavailability of any product, error in your order, or an error in the product
description, errors in price or purchasing items in a bulk quantity that PetPost
Pty. Ltd. may deem to be intended for commercial on-sale. PetPost Pty. Ltd will
confirm your order within 2 business days of your order request.
Pricing Policy
At PetPost, we are committed to offering our customers convenience, service and
product availability at competitive prices. Prices displayed online are current
at the time of issue, but may change at any time and are subject to
availability. Prices and availability of items are subject to change without
notice. Price changes will not apply to orders that were accepted under these
Terms and Conditions prior to the price change.
Capacity
Use of this website is restricted to those aged over 18 and those able to enter
into a legally binding contract.
GST
The prices displayed on this website include 10% Goods and Services Tax (GST).
The PetPost website has been intended for use by Australian residents only.
Limitation of Liability
Any direct, indirect, incidental, special or consequential damages as a result
of use or misuse of the website will not be the responsibility of PetPost Pty.
Ltd. PetPost Pty. Ltd. will also not be liable for the costs resulting in
further purchases as a result of the initial purchase, the cost of obtaining
substitute products. In addition to these, messages received, transactions
entered into through the website or as a result of unauthorised access to your
information contained on this website will be in no way the responsibility of
PetPost Pty Ltd.
Where any applicable legislation (including the Australian Consumer Law) imposes
or creates any term, condition, guarantee or warranty in the Terms and
Conditions or in a relation to an order and PetPost Pty Ltd’s liability for
breach of such terms cannot be lawfully excluded but can be limited, the
liability of PetPost Pty Ltd. will be limited. If the breach relates to a good
purchased PetPost Pty Ltd may choose to replace the goods or supply the
equivalent goods, repair the goods, pay the cost of replacing the goods or of
acquiring equivalent goods or payment of the repair costs for the goods. If the
breach relates to services provides PetPost Pty Ltd may choose to supply the
services again or pay the cost of having the service supplied again.
Security Policy
When purchasing from PetPost Pty Ltd your financial details are passed through a
secure server using the latest encryption technology and surpass the minimum
required by the Australia Privacy Act. If you have any questions regarding our
security policy, or if you would like us to remove what information we currently
have please contact our Customer Service Team.
Social Media
By posting content to social properties maintained by PetPost Pty Ltd., its
subsidiaries or agents (“PetPost”), utilizing hashtags related to PetPost social
media topics (including but not limited to #PetPost& competition specific
hashtags), or addressing PetPost directly utilizing @ tags for accounts
maintained by PetPost (including but not limited to @petpostau) you are granting
PetPost permission to reshare your posted content and likeness in social channel
postings on the social network of origin.
REPEAT DELIVERY
Customers must be registered with an online account at petpost.com.au in order
to place and manage an Repeat Delivery.
Repeat Delivery discount only applies to the items available for Repeat
Delivery.
The Repeat Delivery discount may not be used in conjunction with any other offer
including but not limited to price matches and promotional codes.
The Repeat Delivery discount amount is a percentage of the full price of the
product selected as indicated on the specific product page. The price you commit
to on your Repeat Delivery may change in line with product price changes on the
day your Autoship / Repeat Delivery order is processed.
You will be charged for your initial order placed and your Repeat Delivery
recurring orders will be charged without further authorisation from you unless
you cancel or otherwise modify your subscription or delivery preferences in your
My Account section.
Payment for the Repeat Delivery service must be by Paypal or credit or debit
card acceptable to us. It is your responsibility to ensure your nominated
payment method(s) details are valid and up to date and that sufficient funds are
available at the time of payment processing.
Repeat Delivery reoccurring payments will be charged to your nominated payment
method(s) on the day your order is processed. By adding or nominating a payment
method, you provide your consent for your payment method to be used on the
purchase of goods or the Autoship / Repeat Delivery service.
We do not collect or store payment information. All payment information is
collected and stored by the applicable third-party in order to be processed as
required. We never permanently store complete debit/credit card details.
All online debit/credit card transactions performed on this Website are through
secured payment gateways. We currently use Stripe payment gateway for our online
payment transaction for the Repeat Delivery service. Complete debit/credit card
details cannot be viewed by this Website or Petstock.
No changes can be made to an Repeat Delivery that has already been dispatched.
Alterations and/or cancellations must be processed a minimum of three days prior
to next scheduled dispatch. Alterations and/or cancellations made with less than
three days’ notice will be applied to the following order dispatch.
You may cancel your Repeat Delivery order at any time by cancelling your Repeat
Delivery in your Account. The cancellation will be applied immediately, but if
your next order is scheduled for despatch within three days, your final order
will be processed and the cancellation will take effect after despatch of the
final order.
Repeat Delivery orders will be dispatched from our store on the Shipment date as
specified in My Reapeat Deliveries and then handed to a third party carrier for
delivery. Delivery may take up to 15 days to reach your destination.
If goods are out of stock and cannot be sent to you we will try to contact you
via your preferred contact method to ask if you would like a substitute item. If
we cannot contact you three days before your order is scheduled for processing,
we will cancel your Repeat Delivery for that item, and you will not be charged
for that item for that specific order.
It is the responsibility of the customer to maintain current and up to date
payment details for active Repeat Delivery via the My Account section on this
site.
Shipping is calculated on Repeat Delivery in accordance with our Shipping &
Delivery Policy.
Our Terms and Returns and Exchanges policies apply to all Repeat Delivery
orders.
Changes to Terms and Conditions of Use
We reserve the right to change any of the terms contained in these Terms and
Conditions of Use at any time where the change is required for any reason and
agree to provide you with at least 30 days notice of such changes.
Privacy and confidentiality
Our Privacy and Security Notice explains how we handle the personal information
that we may collect from you with respect to Gift Cards. A copy of the PetPost
Privacy Policy is available here. It is important that you read and understand
both the Privacy and Security Notice and the Privacy Policy.
Errors and complaints
If you have reason to believe that an error has occurred in relation to your
Gift Card, you should call 1300 139 989.
Rights under the Australian Consumer Law and Limitation of liability
1. The only terms, statutory guarantees, warranties and conditions which are
binding upon us relating to the Products, the Gift Card and the using our
Website are those terms and conditions expressly set out in these Terms and
Conditions or otherwise agreed in writing by us, and those which are imposed
or created by statute (including the Australian Consumer Law) and which
cannot be lawfully excluded.
1. You have certain rights under the Australian Consumer Law which cannot be
excluded and are not affected by these terms and conditions. Except for the
statutory rights and terms outlined above and the terms expressly set out in
these Terms and Conditions, all other conditions are excluded.
1. Without limiting and except as provided in sub-paragraphs (a) and (b) above
and otherwise to the maximum extent permitted by law, we will not be liable
to you for any loss or damage (whether direct, indirect or consequential) in
connection with the use of our Website, the Gift Card or the Products.
Applicable law
These Terms and Conditions of Use are to be construed and enforced in accordance
with the laws of Victoria, Australia. Any dispute in connection with a Gift Card
is exclusively subject to the jurisdiction of the courts of Victoria, Australia
(including the Federal Court of Australia, Victoria Registry).
Discount Codes
Discount codes can only be used once per person. They cannot be used in
conjunction with any other offer or discount. They cannot be used with Repeat
Delivery orders unless otherwise specified. They expire after 10 days.
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