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How it Works
Pricing
Vetting Process
Careers
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How it Works
Pricing
Vetting Process
Careers
Join Our Newsletter
Open Menu Close Menu

How it Works
Pricing
Vetting Process
Careers
Join Our Newsletter

Mascotte's dedicated vet-techs handle your client communications and admin tasks
with tailored support, allowing you to focus on growing your practice with full
confidence.


BUILT TO MAKE VETS MORE EFFICIENT.

Let's Talk


✨ Supporting 100+ veterinary practices across the US




GOODBYE HIGH EMPLOYEE OVERHEAD COSTS -


GOODBYE ADMINISTRATIVE BURDENS -


GOODBYE MISSED OPPORTUNITIES -


GOODBYE CLIENT EXPERIENCE ISSUES -


GOODBYE INCONSISTENT STAFF PERFORMANCE -


GOODBYE SCALABILITY CONCERNS -


GOODBYE EMPLOYEE TURNOVER -


GOODBYE TRAINING HASSLES -


GOODBYE STAFFING CHALLENGES -


GOODBYE PRODUCTIVITY CONCERNS -


GOODBYE HIGH EMPLOYEE OVERHEAD COSTS - GOODBYE ADMINISTRATIVE BURDENS - GOODBYE
MISSED OPPORTUNITIES -GOODBYE CLIENT EXPERIENCE ISSUES - GOODBYE INCONSISTENT
STAFF PERFORMANCE - GOODBYE SCALABILITY CONCERNS - GOODBYE EMPLOYEE TURNOVER -
GOODBYE TRAINING HASSLES - GOODBYE STAFFING CHALLENGES - GOODBYE PRODUCTIVITY
CONCERNS - GOODBYE HIGH EMPLOYEE OVERHEAD COSTS - GOODBYE ADMINISTRATIVE BURDENS
- GOODBYE MISSED OPPORTUNITIES -GOODBYE CLIENT EXPERIENCE ISSUES - GOODBYE
INCONSISTENT STAFF PERFORMANCE - GOODBYE SCALABILITY CONCERNS - GOODBYE EMPLOYEE
TURNOVER - GOODBYE TRAINING HASSLES - GOODBYE STAFFING CHALLENGES - GOODBYE
PRODUCTIVITY CONCERNS - GOODBYE HIGH EMPLOYEE OVERHEAD COSTS - GOODBYE
ADMINISTRATIVE BURDENS - GOODBYE MISSED OPPORTUNITIES - GOODBYE CLIENT
EXPERIENCE ISSUES - GOODBYE INCONSISTENT STAFF PERFORMANCE - GOODBYE SCALABILITY
CONCERNS - GOODBYE EMPLOYEE TURNOVER - GOODBYE TRAINING HASSLES - GOODBYE
STAFFING CHALLENGES - GOODBYE PRODUCTIVITY CONCERNS - GOODBYE HIGH EMPLOYEE
OVERHEAD COSTS - GOODBYE ADMINISTRATIVE BURDENS - GOODBYE MISSED OPPORTUNITIES -
GOODBYE CLIENT EXPERIENCE ISSUES - GOODBYE INCONSISTENT STAFF PERFORMANCE -
GOODBYE SCALABILITY CONCERNS - GOODBYE EMPLOYEE TURNOVER - GOODBYE TRAINING
HASSLES - GOODBYE STAFFING CHALLENGES - GOODBYE PRODUCTIVITY CONCERNS -




HELLO 👋🏼, WE’RE YOUR DEDICATED SUPPORT TEAM, FULLY INTEGRATED INTO YOUR
PRACTICE!

 * CLIENT COMMUNICATIONS SUPPORT
   
   
   Mascotte's dedicated teams seamlessly integrate into your practice, adhering
   to your specific protocols to ensure your clients receive exceptional care.
   Our licensed veterinary professionals excel in managing all client
   communication tasks, from triaging and scheduling appointments to customized
   outreach tailored to your unique needs.
   
   

 * BACK-OFFICE SUPPORT
   
   
   We collaborate with your staffto handle tasks like accurately entering
   medical information, updating patient records, organizing lab results,
   managing online pharmacies, and crafting customized treatment plans to ensure
   optimal patient care, among other responsibilities!
   
   

 * MANAGED SERVICES
   
   
   We ensure all aspects of your front desk and back office operations run
   smoothly and efficiently, with nothing falling through the cracks. Your
   embedded team reports directly to you, while we also continuously supervise
   them for enhanced accountability and support.
   
   




PROVEN EFFICIENCY, BACKED BY REAL RESULTS


95%

First Call Resolution


21.6%

Increase in Gross Sales


79%

Increase in Client Retention


12 POINTS

Avg. Increase in Client NPS


50%

Savings Compared to In-House Teams

Discover How



AS SEEN ON:









OUR CLIENTS LOVE US

"FINDING A SOLUTION THAT NOT ONLY UNDERSTANDS, BUT ALSO ENHANCES OUR PRACTICE
WAS A CHALLENGE—UNTIL WE DISCOVERED MASCOTTE. THEY HAVE TRANSFORMED THE WAY WE
OPERATE, OFFERING TIMELY, THOROUGH SUPPORT THAT SCALES WITH OUR NEEDS. THEIR
WILLINGNESS TO CONSISTENTLY GO ABOVE AND BEYOND ENSURES OUR IN-PERSON VISITS ARE
SEAMLESS, BENEFITING BOTH OUR TEAM AND OUR VALUED CLIENTS. WE COULDN'T BE MORE
GRATEFUL FOR THE PROFESSIONALISM AND DEDICATION THEY BRING TO OUR DAILY
OPERATIONS. THEY ARE THE PERFECT PARTNER FOR ANY VETERINARY PRACTICE LOOKING TO
ELEVATE THEIR CLIENT EXPERIENCE AND OPERATIONAL EFFICIENCY."



Dr. Douglas Cifranick
WoofDoctor on Wheels

Read the case study here





THE KEY TO SUCCESS?
OUR “INTEGRATED MODEL”

Full Time
Our vettechs work full-time, 40 hours a week for you – and only you.



In your time zone
Whatever your normal business hours are, we’ll match them.



As a normal team member
We use the tools you use & function just like full-time employees.



With plenty of support to get it right
We got your back with ongoing support & quality assurance. We only win if you
win.



No contractual lock-in
Month-to-month commitment, with 30-day notice period.



Enhanced by technology
We use AI and tools internally to ensure we always perform at 100%.


See How It Works



LAUNCH IN 5 EASY STEPS

We train, and assemble your new Mascotte team in as little as 2 weeks. Once you
go live, we continuously work to ensure you hit KPIs.

 * DEEP DIVE INTO YOUR GOALS AND TEAM STRUCTURE
   
   
   We take the time to understand your unique needs and goals. Our talent
   becomes an extension of your team, supporting your customer experience
   initiatives within your strategic direction, timelines and budgets.
   
   

 * DESIGN A CUSTOMIZED SOLUTION FOR YOU
   
   
   Within 1 week, we'll design a customized solution tailored to your practice's
   unique needs. This includes selecting the right talent, customizing training
   and onboarding, and integrating with your existing processes - optimized for
   you.
   
   

 * REVIEW AND ASSEMBLE YOUR DREAM TEAM
   
   
   Let us handle the screening and recruitment so you can build your dream team.
   We identify candidates who match your precise needs, coordinate interviews,
   collect your feedback, and refine the applicant pool until you land on just
   the right hires.
   
   

 * IMPLEMENTATION OF A DEDICATED TRAINING PROGRAM
   
   
   Our training, onboarding and assessments integrate with your processes while
   optimizing for scale and cultural nuance. We develop programs tailored to
   complement your approach.
   
   

 * GO LIVE & SCHEDULE CHECK-INS!
   
   
   Curtains Up - Your dedicated team is now fully operational. We will set up
   regular check-ins that work with your schedule, not ours. This ensures you
   have ongoing visibility into performance and can provide timely feedback
   based on your availability.
   
   

Book a Meeting


 FAQS

 * HOW CAN I ENSURE THE SUPPORT YOU PROVIDE IS UP TO MY PRACTICE'S STANDARDS?
   
   
   While we onboard you we will build a playbook in which we will lay out your
   style, tone, and standards of care. We operate with total transparency and
   align with your practice’s client care and operational protocols. We send all
   correspondence to you so that you can review the support and suggestions
   we’ve offered to your clients.
   
   

 * DOES MASCOTTE REPLACE MY OTHER TOOLS & PLATFORMS?
   
   
   Mascotte is not intended to replace Digitail, EzyVet, Ellie, or other
   platforms in your toolkit. Instead, Mascotte serves as the expert team that
   operates these platforms, efficiently handling the complexities, edge cases,
   and in-between tasks to ensure smooth functioning. Mascotte enhances your
   current tools without replacing them.
   
   

 * DO I STILL NEED MASCOTTE IF I AM ALREADY SUBSCRIBED TO OTHER PLATFORMS?
   
   
   YES! Sadly all of your platforms do not work together or communicate with
   each other.
Though you may have various platforms for different functions,
   these systems often operate in isolation with no inherent interconnectivity.
   This is where Mascotte steps in.
Mascotte serves as your hub that expertly
   ties together all these platforms, managing the data and processes across all
   scales and scenarios, even the most complex edge cases. By taking over these
   tasks, Mascotte eliminates the need for manual coordination, saving you
   precious time and letting you focus on your core business operations.
With
   Mascotte, you'll be making the most out of your investments, streamlining
   your operations, and ensuring a seamless flow of information across your
   systems.
   
   

Let's Talk

MASCOTTE HEALTH, INC.

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Headquarters

390 NE 191st St STE 8169, Miami, FL 33179