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SIMPLIFY YOUR DIGITAL BILLING AND PAYMENT EXPERIENCE

The billing and payment experience is a critical touchpoint in the customer
journey. InvoiceCloud removes friction from this process, increasing
self-service and decreasing manual collection. Our true SaaS solution ensures
our clients are always getting the latest technology and enhancements without
having to lift a finger. The omnichannel capabilities provide your customers
with multiple ways to pay, creating a seamless payment experience.


ANNUAL REPORT: THE STATE OF ONLINE PAYMENTS

Get the latest insights on payment trends and customer behaviors based on survey
responses from over 2,000 American billpayers.

Get Your Copy


THE SOLUTION THAT WORKS

With limited customer interaction, you don’t have many chances to change their
behavior. InvoiceCloud makes the process of paying a bill simple and encourages
self-service so you can focus on what matters. We deliver the best digital
adoption rates in the industry with a 59%* average increase in e-payment
adoption, 104%** average increase in paperless enrollment, and 39%*** average
decrease in billing and payment-related calls.  Additional benefits include: 

 * Decreased print and mail costs
 * Greater operational efficiencies 
 * Higher customer satisfaction
 * Reduced payment-related manual tasks and call volume

View benefits
*Based on average year 1 results of InvoiceCloud customers that went live
between 2018-2021
** Based on average year 1 results of a limited subset of InvoiceCloud customers
that (i) went live on the platform in 2020-2021, (ii) enabled paperless billing,
and (iii) had a 5%-30% paperless billing adoption rate prior to going live with
InvoiceCloud.
*** Based on a limited subset of customers that went live from 2015 – 2021 and
tracked/provided payment-related call data in their first 12 months on their
previous platform and the Invoice Cloud platform, respectively.



LET YOUR CUSTOMERS PAY WHEN, HOW, AND WHERE THEY WANT.

Most customers miss a payment because they forgot, but our intelligent
communications reminds customers to pay their way and never miss a payment. Our
integrated solution puts your organization’s branding first to let customers
know they’re in the right place.

Our True SaaS platform is always up to date and enables your customers to: 

 * Pay online, by text, or by phone
 * Enroll in paperless billing in the payment route
 * Schedule payments or enroll in AutoPay to help decrease late payments 
 * Make one-click payments through email, text, or calendar reminders 
 * Skip registration and make single payments quick and easy with Guest
   Checkout 

View product features



OUR CLIENTS' RESULTS SPEAK FOR THEMSELVES.

Don’t just take our word for it. See how InvoiceCloud’s platform
has helped organizations like yours achieve real results.

Case Study


EMPRO TRANSFORMS POLICYHOLDER EXPERIENCE, DRIVES DIGITAL ENGAGEMENT AND REDUCES
MANUAL PROCESSES

Learn More about EmPRO Transforms Policyholder Experience, Drives Digital
Engagement and Reduces Manual Processes
Case StudyVideo


GEORGIA FARM BUREAU INSURANCE TRANSFORMS MEMBER EXPERIENCE, INCREASES DIGITAL
ENGAGEMENT, AND IMPROVES PAYMENT EFFICIENCIES

Watch Now about Georgia Farm Bureau Insurance Transforms Member Experience,
Increases Digital Engagement, and Improves Payment Efficiencies
Case Study


PROPERTY & CASUALTY INSURANCE CARRIER ENHANCES CUSTOMER EXPERIENCE AND
EFFICIENCIES THROUGH DIGITAL TRANSFORMATION

Learn More about Property & Casualty Insurance Carrier Enhances Customer
Experience and Efficiencies Through Digital Transformation
Previous quote

> InvoiceCloud solved our greatest collections challenges by enhancing the user
> experience for both customers and staff. Payment-related calls dropped 20% in
> just 6 months, leading to increased employee morale and the ability to focus
> on other high-priority projects we had been unable to get to.
> 
> Marci Doolan
> Office Manager
> Bona Vista Water District

> InvoiceCloud’s user-friendly solution improved customer engagement, making
> payments more convenient. As a result, we’ve seen a rise in digital adoption
> and self-service rates enabling us to scale back lobby hours, and focus on
> other priorities like our low income Customer Care program.
> 
> Kelly Rourk
> Customer Service Process and Data Analyst
> Mount Pleasant Waterworks

> InvoiceCloud’s frictionless payment solutions, ease of implementation, and
> payment processing creativity have delivered significanttime savings for our
> office, increasing the time and attention we can dedicate to other citizen
> needs.
> 
> Shannon Bryner
> Chief Deputy Treasurer
> City of Manassas

> InvoiceCloud’s seamless integration with our core billing system has improved
> payment efficiencies so much that we save 15 hours a week in time spent on
> reconciliations. It has made our lives so much easier, and allows us to focus
> on more strategic priorities.
> 
> Cheri Schmidt
> CFO/Vice-President
> California Mutual Insurance Company

> InvoiceCloud transformed our collections process with a modernized solution
> that provided flexible, user-friendly payment options that increased digital
> payments and self-service rates. This reduced manual processes enabling our
> busy staff to shift focus to other critical tasks.
> 
> Adam Petersen
> SVP/Chief Financial Officer
> EmPRO Insurance

> InvoiceCloud solved our greatest collections challenges by enhancing the user
> experience for both customers and staff. Payment-related calls dropped 20% in
> just 6 months, leading to increased employee morale and the ability to focus
> on other high-priority projects we had been unable to get to.
> 
> Marci Doolan
> Office Manager
> Bona Vista Water District

> InvoiceCloud’s user-friendly solution improved customer engagement, making
> payments more convenient. As a result, we’ve seen a rise in digital adoption
> and self-service rates enabling us to scale back lobby hours, and focus on
> other priorities like our low income Customer Care program.
> 
> Kelly Rourk
> Customer Service Process and Data Analyst
> Mount Pleasant Waterworks

> InvoiceCloud’s frictionless payment solutions, ease of implementation, and
> payment processing creativity have delivered significanttime savings for our
> office, increasing the time and attention we can dedicate to other citizen
> needs.
> 
> Shannon Bryner
> Chief Deputy Treasurer
> City of Manassas

> InvoiceCloud’s seamless integration with our core billing system has improved
> payment efficiencies so much that we save 15 hours a week in time spent on
> reconciliations. It has made our lives so much easier, and allows us to focus
> on more strategic priorities.
> 
> Cheri Schmidt
> CFO/Vice-President
> California Mutual Insurance Company

> InvoiceCloud transformed our collections process with a modernized solution
> that provided flexible, user-friendly payment options that increased digital
> payments and self-service rates. This reduced manual processes enabling our
> busy staff to shift focus to other critical tasks.
> 
> Adam Petersen
> SVP/Chief Financial Officer
> EmPRO Insurance

> InvoiceCloud solved our greatest collections challenges by enhancing the user
> experience for both customers and staff. Payment-related calls dropped 20% in
> just 6 months, leading to increased employee morale and the ability to focus
> on other high-priority projects we had been unable to get to.
> 
> Marci Doolan
> Office Manager
> Bona Vista Water District

Next quote


LET’S WORK TOGETHER.

Be a part of our extensive Partner and integration ecosystem. InvoiceClould
delivers an extended solution that increases client retention, drives customer
satisfaction, and grows your revenue. Together, we can deliver a solution that
is simple and effective.


View partners



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