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GET https://supportservicesgroup.co/

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Text Content

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SUPPORT SERVICES GROUP


EMPOWERING YOUR JOURNEY THROUGH EXCEPTIONAL SERVICE AND ELEVATED CX

Our Culture




SUPPORT SERVICES GROUP


EMPOWERING YOUR JOURNEY THROUGH EXCEPTIONAL SERVICE AND ELEVATED CX

Our Culture


PEOPLE. TECHNOLOGY. SOLUTIONS.

Support Services Group began in 1998 with a simple mission – to deliver
extraordinary customer care for brands that prioritize customer satisfaction and
loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support,
Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales
Support, membership services, travel and more.

In order to provide outstanding customer service support to a broad range of
leading global brands, it is essential to have strong language capabilities.
That is why Support Services Group adds languages and site locations to satisfy
demand in emerging markets. We currently support over 20 languages and are
adding more to accommodate global brands.

Contact Center Services


WHY CLIENTS CHOOSE US AND STAY

> "Support Services Group has been a great partner for many years. Their
> flexibility, attention to detail, and commitment to delivering on our brand
> promise have helped us provide award-winning, world-class customer service."


EBRAHIM HYDER

VP, MICHAEL KORS CUSTOMER SERVICE

> “Awesome results, team. Thank you so much for doing such an amazing job with
> our customers and a huge shoutout to Xyllina and Martin and your MVP status."


DAWN SAND, DIRECTOR

DIRECTOR, CUSTOMER CARE, CRATE & BARREL

> "SSG has been an excellent partner! Their flexibility to accommodate various
> team sizes was a great fit for our business. When we needed to ramp quickly,
> SSG was able to stand up a new site during the pandemic in record time to
> support our customers’ requests."


RAZI S.

ASSOCIATE DIRECTOR, BISSELL CONSUMER CARE

> “At the beginning of the pandemic, our online business grew “exponentially.”
> This resulted in a sudden increase in support interactions and the need to
> double the size of our team. SSG was able to accommodate the numbers we
> needed, no questions asked!”


RUTH JONES

MANAGER, JOANN CUSTOMER CARE




More Testimonials


BUSINESS SOLUTIONS


CLIENTS AND INDUSTRIES SERVED


RETAIL & ECOMMERCE

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CONSUMER ELECTRONICS

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CRISIS SUPPORT & RESPONSE MANAGEMENT

Learn More


HEALTHCARE

Learn More


AUTOMOTIVE & HOSPITALITY

Learn More


MEMBERSHIPS

Learn More


TRAVEL & LOGISTICS

Learn More


FINANCIAL SERVICES & BANKING

Learn More


ENERGY & UTILITIES

Learn More


MEDIA (STREAMING)

Learn More


INSURANCE

Learn More


TELECOMMUNICATIONS

Learn More


MEDIA (PUBLISHING)

Learn More


OMNI-CHANNEL SOLUTION


IS SEAMLESS AND INTUITIVE⚡

Our goal is to drive brand loyalty by providing frictionless interactions based
on customer preference. In short, we help customers where and how they want to
be helped. If that means a chat one day, SMS the next, and a follow-up call the
day after that, SSG will handle each interaction with ease because
our Omni-channel solution is seamless and intuitive.


CONTACT CENTER SERVICES

We offer an integrated support system, tailored to our clients’ diverse needs,
covering a wide range of operation sizes.

― Learn more


BUSINESS INTELLIGENCE SOLUTIONS

Support Services Group’s Business Intelligence Solutions offering provides
meaningful and actionable data that drives continuous improvement.

― Learn more


PROFESSIONAL B2B SALES & REVENUE GENERATION

Our Professional B2B Services are designed to assist in developing lead and
revenue generation for businesses.

― Learn more


PERFORMANCE MANAGEMENT

Our sophisticated multi-dimensional workforce tool is a management mechanism for
a wide range of contact channels, media, and skills.

― Learn more


WHAT SETS US APART

Support Services Group customizes our programs to the EXACT requirements and
needs of each client. 
Each client is unique, so no two programs are the same.

Learn More


LIFE AT SSG

A great place to start a career. We promote from within, and many of our Global
Leadership Team started their careers on the phones and learned the business
from the ground up, eagerly taking on more responsibility when opportunity
struck. If you are looking for a company that treats its team members like
family and provides viable career paths, SSG is for you.

Our Culture


SSG VALUES

We have ELITE People, ELITE Technology, and ELITE Solutions!

Learn More


WHAT SETS US APART

Support Services Group customizes our programs to the EXACT requirements and
needs of each client. 
Each client is unique, so no two programs are the same.

Learn More


LIFE AT SSG

A great place to start a career. We promote from within, and many of our Global
Leadership Team started their careers on the phones and learned the business
from the ground up, eagerly taking on more responsibility when opportunity
struck. If you are looking for a company that treats its team members like
family and provides viable career paths, SSG is for you.

Our Culture


SSG VALUES

We have ELITE People, ELITE Technology, and ELITE Solutions!

Learn More


CASE STUDIES


LUXURY FASHION BRAND AND SSG – TRUE PARTNERSHIP LIFECYCLE


SELF-HELP RESOLUTION INCREASED FROM 33% TO 55%.




CALLERS REQUESTING A LIVE AGENT DROPPED FROM 67% TO 45%.




THE WISMO APPLICATION FREED UP STYLE CONSULTANTS FOR MORE HIGH-TOUCH
INTERACTIONS.



More Case Studies


NEW FEATURES


CHANNEL STRATEGY CLEARS BACKLOG FOR RETAIL CLIENT⚡

100% AGENT RETENTION THROUGH RAMP

EMAILS HANDLED PER HOUR INCREASED BY 14% 📝

EMAIL AHT REDUCED BY 10%

QA SCORES INCREASED FROM 94.6 TO 97.1%

ADDED VOICE SUPPORT IN JUNE AND REDUCED AHT BY 7%

ADDED CHAT SUPPORT IN JUNE AND IMPROVED AHT BY 19%

More Case Studies


AWARD-WINNING CUSTOMER SERVICE


AWARDS & CERTIFICATIONS

Support Services Group Wins Big in 2023 Stevie® Awards for Sales & Customer
Service with 22 Stevie® Awards and a Grand Stevie® Award



Elite People  •

Elite Technology 

Elite Solutions

Life at SSG  •

SSG is for you ⚡




CONTACT US

Have questions? We can help!

Contact Our Sales Team


Leadership • Solutions • Locations • Careers • Contact Us

Privacy Policy | Site Map • Copyright 2024 Support Services Group. All Rights
Reserved

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