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Customer Case for Jira


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CUSTOMER CASE



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 * Created by Anonymous, last modified by Irina Belaya on Jan 17, 2022

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Customer Case for Jira Cloud is a useful app that allows you to quickly and
easily transform your issue tracking system into the full-fledged feedback and
helpdesk platform for aggregating customers' ideas and managing incoming issue
reports.

What are the key benefits of Customer Case add-on:

 * no need to create separate Jira accounts for each visitor of the forum
 * set up forums to collect ideas from users
 * see the votes on ideas and prioritize your backlog
 * create public forums with access restrictions 
 * create private forums for managing support tickets from customers
 * manage requests right in Jira
 * get notifications about any updates on ideas or tickets







Go to the Marketplace

Book a demo


The app's documentation

This is the home page for documentation of the Customer Case add-on. Here you
can find the following information:



 * Admin Guide
   * Managing Forums
   * Setting Access Restrictions
   * Managing Mailboxes
   * Configuring Email Notifications
   * Setting Custom Domain Name
 * Agent Guide
   * Viewing Forums
   * Managing Ideas and Tickets in Customer Case
   * Managing Ideas and Tickets in Jira
 * User Guide
   * Login Options
   * Browsing Forums
   * Managing Ideas and Tickets
   * Searching for Ideas and Tickets
   * Tracking Activity
   * Email Notifications
 * FAQ






Three easy steps to start:

 1. Start free trial of the Customer Case app
 2. Create the Jira project 
 3. Create a forum for the Jira project




How to get in touch with us:

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 1. Customer Case for Jira
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 3. Customer Case

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