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 * Our solution
   
   
   OUR SOLUTION
   
   Agents’ lives are easier while ensuring that your customers are happy.
   
   
   COMMUNICATION CHANNELS
   
   
   CHANNELS
   
   Enable interact with multiple customers with single software.
   
   
   EMAIL
   
   Tool you need to respond effectively to your customers.
   
   
   LIVE CHAT
   
   Reach more customers and interact with your customers in real-time.
   
   
   VOICE
   
   Provide inbound and outbound powerful phone support.
   
   
   DIRECT MESSAGING
   
   Manage customer requests across all social channels.
   
   
   SMS
   
   Reach more customers with short message service.
   
   
   VIDEO CALL
   
   Communicate 'face-to-face' virtually through live video interactions.
   
   
   TOP FEATURES
   
   
   ALL TOP FEATURES
   
   A great contact center leverages all the crucial tools.
   
   
   COLLABORATION
   
   Reach more customers with collaboration.
   
   
   KNOWLEDGE BASE
   
   Reach more customers with knowledge base.
   
   
   CHATBOT
   
   Reach more customers with chatbot Artificial intelligence.
 * Pricing
 * Resources
   
   
   BLOG
   
   Gain information on customer support and the contact center world.
   
   
   VIDEO LIBRARY
   
   Understanding Cention through video.
   
   
   E-BOOK LIBRARY
   
   Learn more about how you can elevate your customer experience.
   
   
   WEBINARS
   
   All talks about CX and the contact center world.
   
   
   API DOCUMENTATION
   
   Containing instructions about how to effectively use and integrate with an
   API.
   
   
   CONNECTORS
   
   Integrate your contact center with the best of the best.
 * Company
   
   
   CAREER
   
   Join the Cention Family.
   
   
   ABOUT US
   
   We help to elevate your customer experience.
   
   
   OUR CLIENTS
   
   Reputation by association is alright by us.
   
   
   LEGAL
   
   Legal guidance and resources.
 * Trust Center

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CREATING MEANINGFUL CUSTOMER EXPERIENCES

All your communication channels into a single, truly omnichannel platform giving
you a full 360° view of your business.

 

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Download E-Book



ABOUT

Get to know Cention

Learn More


WORK

Join Our Team

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BLOG

How We Think

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WHY CENTION


RESPOND TO CUSTOMERS ON ANY CHANNEL

Providing omnichannel customer support solutions through communication channels
like Chat, Email, Phone, SMS, Messaging and Social Media for elevated customer
experience.

 

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Learn More



TRULY


ALL THE SUPPORT YOU NEED

Unify and collaborate your entire workforce across voice, email, chat, sms,
social media and webforms making it easier for businesses to handle customer
response or customer queries.

 


SUPPORT


AUTOMATION



Automate, delegate and label tasks to keep errands in order of priority, time
and value making agent’s tasks organized.

 


SUPPORT


ADVANCED CSS
CAPABILITIES

Implement chatbots, website FAQs and Knowledge base to maximise the efficiency
of your contact center.

 


SUPPORT


GROW YOUR CONTACT DATABASE

Gather and store personalized data with better customer profiling using
artificial intelligence solutions.

 


SUPPORT


INTEGRATIONS



Integrate apps and processes into your contact center to better fit your
business needs.

 


SUPPORT


KNOWLEDGE BASE



Support your agents by providing them organised and processed information within
the workspace to refer to when responding to customers.


SUPPORT


COMMUNICATION
FLOW

Allow agents to communicate and pass on messages in a safe space and easily
acquire information from specific departments.


TRULY


ERRAND HANDLING

Set up errand tags to categorize errands according to each purpose. This allows
the right agent to attend to those customers and their needs more efficiently.


FEATURE


PRIORITIZE ERRANDS

Keep errands in order of priority. The errands are sorted and classified
according to time or value. When the agent completes the errand, the errand is
closed and the next errand can be attended to.


FEATURE


CREATE PERSONALIZED TEMPLATES

Create a library of templates & scripted replies for frequently asked questions
and situations. It will boost the efficiency of your team and allow them to give
more customer resolutions in less time.


FEATURE


ERRAND ROUTING

Set up errand tags to categorize errands according to each purpose. This allows
the right agent to attend to customers and their needs more effectively.




WHY CENTION


COLLABORATION

Allow agents to collaborate with other agents within the organization or
external experts to help respond to customer queries whenever they require
additional assistance.

 

Watch Video
Learn More



WHY CENTION


EXTENSIVE ANALYTICS FOR BETTER DECISION-MAKING

Generate or customize a variety of reports such as SLA times, number of incoming
errands, organization overview to evaluate your business and team performance.
It is fully equipped with necessary tools to always keep your contact center
COPC-compliant and verified by certified coordinators.

Watch Video
Learn More



CLIENTS ARE TALKING


REPUTATION BY ASSOCIATION IS ALRIGHT BY US.




AGENTS LOVE IT.

Connect all agents, managers, and departments inside an all-in-one
communications platform.


FINANCE LOVE IT.

Pay for what you use with our simple and transparent pricing.


CUSTOMERS LOVE YOU.

Agents never have to transfer a customer again with our Omnichannel contact
centre software.


LATEST ARTICLES

Manage, track & Analyze all incoming Messaging and Social Media customer
queries.

 


CRACKING THE OMNICHANNEL CHALLENGE

Choosing the best contact center software is crucial for any business. Every
day, customers seek to ask questions…

Learn More


CUSTOMER EXPERIENCE: MAKE IT OF BREAK IT

A few weeks ago, my family and I went to a famous island resort for a short
vacation. What would have been a perfect…

Learn More


OMNICHANNEL VS MULTICHANNEL

Consumers in today’s market want to interact with brands using the platforms and
mediums that are most convenient for them…

Learn More


GET STARTED
WITH US TODAY

Begin your Cention journey and let’s get the support you need.







HÄLSINGEGATAN 49,
113 31 STOCKHOLM
SWEDEN.

MENARA WORLDWIDE,
198, JALAN BUKIT BINTANG,
55100, KUALA LUMPUR,
MALAYSIA.



LINKS


PRESS


USER AGREEMENT


COC


RELEASE NOTES


ABOUT COOKIES


RESOURCES


VIDEO GALLERY


BLOG


WEBINAR


API


PRIVACY POLICY


VISIT US AT

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