www.bottomline.com
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2600:9000:224a:4000:b:dfab:3ec0:93a1
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Submitted URL: https://www.bottomline.com/us/support-services/contact-support
Effective URL: https://www.bottomline.com/us/support
Submission: On November 14 via manual from US — Scanned from DE
Effective URL: https://www.bottomline.com/us/support
Submission: On November 14 via manual from US — Scanned from DE
Form analysis 2 forms found in the DOM
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</form>https://www.bottomline.com/us/api/search
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<div class="prediction" data-element="prediction"></div>
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<input class="pagination__input" data-element="pagination-input" name="page" type="hidden" value="1">
</form>Text Content
* Company
* Company
* About
* Leadership
* Careers
* Partners
* Locations
* COMPANY
* About
* Leadership
* Careers
* Partners
* Locations
* Company
* About
* Leadership
* Careers
* Partners
* Locations
* News Center
* News Center
* Press Releases
* In the news
* Newsroom
* Events
* NEWS CENTER
* Press Releases
* In the news
* Newsroom
* Events
* News Center
* Press Releases
* In the news
* Newsroom
* Events
* +1 (800) 472 1321
* US and Canada
* UK and EMEA
*
* APAC
* Solutions
BOTTOMLINE SOLUTIONS | OR BROWSE ALL PRODUCTS
Paymode-X
Make and receive secure and convenient electronic payments using a solution
trusted by 500,000+ member businesses.
Accounts Payable Automation
Streamline invoice receipt, automate workflows, accelerate approvals and make
electronic payments using a single solution.
Digital Banking
Market-leading digital banking and payments platform to engage intelligently
with customers, and acquire, deepen and grow profitable relationships.
Fraud and Financial Crime Management
Gain unparalleled protection from internal fraud and external financial crime.
Meet compliance and regulations without complexity.
Financial Messaging and Bank Connectivity
Securely communicate, reconcile and manage financial transactions across your
global financial supply chain.
Global Payments and Cash Management
Consolidate banking and payments departmentally or around the globe with a
streamlined, comprehensive solution.
Legal Spend Management
Gain insight into your data, improve bill review process, increase efficiency,
enable better decision making, enhance vendor relationships and deliver improved
program results.
TreasuryXpress
TreasuryXpress offers the most economic, easy-to-implement and easy-to-use
cloud-based enterprise treasury management software in the industry.
The Business of Business Payments.
Explore Your Bottomline at AFP2022.
Explore Now
* Company Type
COMPANY TYPE
Businesses
Digitally transform invoice and payment processes across your business to reduce
costs, improve security and optimize working capital.
Financial Institutions
A comprehensive digital banking and payments platform to acquire, strengthen and
grow profitable relationships.
Legal
Gain insight into your data, improve bill review process, increase efficiency,
enable better decision making, enhance vendor relationships and deliver improved
program results.
2021 ePayables Technology Advisor Report
Help your organization make smarter buying decisions.
Ardent Partners evaluated and ranked the solution providers in this report based
on solution strength and provider strength.
Read now
* Resource Hub
RESOURCE HUB
Bottomline Blog
Your destination for content that helps companies make business payments simple,
smart and secure. Check back often for best practices, insights and perspectives
from our subject matter experts and partners.
Customer Success
Bottomline puts customers first. See what our customers have to say about us!
Events
View upcoming industry and Bottomline events and webinars, from large global
conferences to expert-led webinars.
Resources
Transform your organization with our knowledge base of white papers, research
reports, on-demand webinars and more.
Customer Support Get in touch Search
BACK
Customer Support
Get in touch
Phone +1 (800) 472 1321
Search
Customer SupportGet in touch
--------------------------------------------------------------------------------
* Solutions
The Business of Business Payments.
Explore Your Bottomline at AFP2022.
Explore Now
* Bottomline Solutions Browse all products
* Bottomline Solutions | Browse all products
* * Paymode-X
Make and receive secure and convenient electronic payments using a
solution trusted by 500,000+ member businesses.
* Accounts Payable Automation
Streamline invoice receipt, automate workflows, accelerate approvals and
make electronic payments using a single solution.
* Digital Banking
Market-leading digital banking and payments platform to engage
intelligently with customers, and acquire, deepen and grow profitable
relationships.
* Fraud and Financial Crime Management
Gain unparalleled protection from internal fraud and external financial
crime. Meet compliance and regulations without complexity.
* Financial Messaging and Bank Connectivity
Securely communicate, reconcile and manage financial transactions across
your global financial supply chain.
* Global Payments and Cash Management
Consolidate banking and payments departmentally or around the globe with
a streamlined, comprehensive solution.
* Legal Spend Management
Gain insight into your data, improve bill review process, increase
efficiency, enable better decision making, enhance vendor relationships
and deliver improved program results.
* TreasuryXpress
TreasuryXpress offers the most economic, easy-to-implement and
easy-to-use cloud-based enterprise treasury management software in the
industry.
* Company Type
2021 ePayables Technology Advisor Report
Help your organization make smarter buying decisions.
Ardent Partners evaluated and ranked the solution providers in this report
based on solution strength and provider strength.
Read now
* Company Type
* * Businesses
Digitally transform invoice and payment processes across your business to
reduce costs, improve security and optimize working capital.
* Financial Institutions
A comprehensive digital banking and payments platform to acquire,
strengthen and grow profitable relationships.
* Legal
Gain insight into your data, improve bill review process, increase
efficiency, enable better decision making, enhance vendor relationships
and deliver improved program results.
* Resource Hub
* Resource Hub
* Bottomline Blog
Your destination for content that helps companies make business payments
simple, smart and secure. Check back often for best practices, insights and
perspectives from our subject matter experts and partners.
Customer Success
Bottomline puts customers first. See what our customers have to say about
us!
Events
View upcoming industry and Bottomline events and webinars, from large
global conferences to expert-led webinars.
Resources
Transform your organization with our knowledge base of white papers,
research reports, on-demand webinars and more.
Browse all products
* Company
* Company
* About
* Leadership
* Careers
* Partners
* Locations
* COMPANY
* About
* Leadership
* Careers
* Partners
* Locations
* Company
* About
* Leadership
* Careers
* Partners
* Locations
* News Center
* News Center
* Press Releases
* In the news
* Newsroom
* Events
* NEWS CENTER
* Press Releases
* In the news
* Newsroom
* Events
* News Center
* Press Releases
* In the news
* Newsroom
* Events
--------------------------------------------------------------------------------
* Location
* US and Canada
* UK and EMEA
* APAC
Customer Support
Get in touch
Home Support
CUSTOMER SUPPORT
WE STRIVE TO BE THE VERY BEST AT PROVIDING WORLD-CLASS CUSTOMER CARE
Please let us know what region you work in and the products you are using and
we'll provide the best way to contact us.
Customer Care Portal Login
Select a region
Please selectEurope, Middle East, AfricaNorth AmericaAsia Pacific
Select a product
Please select
SUPPORT PORTAL
Region Contact email Phone number Phone hours
BUILD A CUSTOM SUPPORT PACKAGE
CUSTOMER SUPPORT OPTIONS
--------------------------------------------------------------------------------
Our representatives can develop a customized offering specific to your
organization, based on your product, region and specific need.
ACCELERATE SOLUTION DEPLOYMENT
DRIVE
USER ADOPTION
MAINTAIN
PRODUCTIVE UPTIME
RESOLVE INCIDENT LEVEL NEEDS OR 24/7 SERVICES
Standard support
Clients enrolled in Bottomline’s standard maintenance and support program
benefit from a comprehensive set of support offerings, including:
Product upgrades and releases offered at no additional charge (implementation
support for upgrades may be purchased separately)
Unlimited phone, chat and web access to Customer Support during standard call
center hours
Access to FTP folders with unique credentials for secure transfer of any
application or system files
Unlimited access to Bottomline’s customer care portal
24/7 emergency support
24/7 emergency support offers extra security should your company experience a
production down emergency outside normal help desk operating hours.
For customers that routinely execute business-critical activities after-hours,
this offering ensures that help is available should an emergency occur. Our
on-call technicians will work with you to diagnose and address all system
outages so that production can resume as quickly as possible.
Out-of-hours and
implementation support
Out-of-hours and implementation support is available for customers who require
support outside of Bottomline’s standard business hours.
This offering may be especially helpful for customers that are moving into
production on a new or upgraded system or for customers completing hardware
upgrades or data center moves. Very often these IT activities are performed
after hours on business-critical systems. Bottomline’s out-of-hours and
implementation support provides blocks of on-call services with knowledgeable
Bottomline technical representatives. Additionally, on-site weekend support is
available should you require an on-site presence.
Premium care
Bottomline offers a priority support arrangement, you can select elements that
you need for your business that offer that next level of support.
Enhanced SLA’s and 24/7 support can be catered for as well as other elements
such as:
* Access to hot fixes and patches for issues via a customized code
* A key customer care manager
* Priority incident resolution procedures
* Quarterly joint operation review meeting
* A named contact who you always work with
* 24-hour support, for 5 or 7 days a week
* Dedicated telephone number
ADDITIONAL WAYS BOTTOMLINE CAN SUPPORT YOUR ORGANIZATION
SERVICE OFFERINGS
Comprehensive planning, design, implementation and training to help you maximize
your technology investment.
Explore
TRAINING PROGRAMS
Bottomline's training programs are designed to increase knowledge and skills to
ensure user productivity.
Explore
Bottomline maintains an extensive customer care portal that provides information
such as case status, patches available for download, FAQs, technical
documentation and user manuals.
Visit the Customer Care Portal to log in to your account or sign up today.
Log in or sign up
close modal
CALL US.
Our solution experts are here to help.
+1 (800) 472 1321
CHAT WITH US.
Chat with one of our solution experts. We'll recommend the right product to fit
your needs.
Chat now
SEE HOW WE CAN DRIVE YOUR ORGANIZATION FORWARD.
Tell us a bit about you and your business and we’ll get back to you with all the
information you need.
Thank you. We'll be in touch soon.
close modal
Search Filters
--------------------------------------------------------------------------------
SOLUTIONS
* Paymode-X
* Accounts Payable Automation
* Digital Banking
* Fraud and Financial Crime Management
* Financial Messaging and Bank Connectivity
* Global Payments and Cash Management
* Legal Spend Management
* TreasuryXpress
CUSTOMERS
* Support
* Service Offerings
* Training Programs
COMPANY
* Newsroom
* About
* Careers
* Leadership
* Locations
* Corporate Social Responsibility and Sustainability
* Transparency in Coverage Rule
Also of Interest
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* Busting the myths on FedNow
* Innovative Fintech at the Forefront of…
--------------------------------------------------------------------------------
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