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INTERACTIVE DECISION TREE



Create interactive decision trees for customer service management, cold call
scripts or self-service. Improve sales performance metrics and customer delight
across your call centers.

Start 30-day trial
Request a Demo



MOST VERSATILE DECISION TREE MAKER

Empowering BDRs, SDRs, and Support teams, along with Millions of Self-Service
Customer Decision Tree Interactions.





CREATE DECISION TREES

Create decision trees with thousands of nodes using the user-friendly Yonyx
Authoring interface.


IMPROVE TREES WITH AI ASSIST

Create, Enhance, Rephrase, Condense, or Translate with AI Assistance.
Automatically Generate Tree Branches


BUILD TREES WITH SUBTREES

Create trees with subtrees called from parent tree nodes. User returns to parent
tree node after subtree traversal.


DATA CAPTURE IN TREE NODES

Forms with data capture elements, like textboxes, date, dropdown or checkbox
lists, can be added in tree nodes.




FUNCTIONS IN TREE NODES

Execute math operations, manipulate lists, format numbers & currency, and
perform date calculations.


CONDITIONAL LOGIC PATH

Conditional logic that can automatically skip decision tree steps along a
corresponding path when conditions are met.


A/B TESTING OF TREE PATHS

Randomly route 50% of traffic to one of two tree node branches. Use analytics
data for performance evaluation.


ANALYTICS, REPORTS & INSIGHTS

Platform records user journeys through decision trees, capturing data. Robust
reports provide valuable insights.




URL PARAM DATA EXCHANGE

To integrate field values from a third-party system into a decision tree, Yonyx
supports APIs as well as URL parameters.


API CALLS FROM TREE NODES

Communicate with 3rd party applications via APIs calls configured in decision
tree nodes to send and receive data.


CRM-INTEGRATED TREES

Embed interactive decision trees in CRM systems while reading or writing CRM
data from individual tree nodes.


SINGLE SIGNON (SSO) SUPPORT

Yonyx serves as a service provider, enabling SAML 2.0-based access for users
through an identity provider (IdP).




CALL SCRIPT DECISION TREES

Enhance customer interaction by embedding call scripts in tree nodes, guiding
inside sales teams for successful outcomes.


TROUBLESHOOTING TREES

Starting with a symptom, interactively guide users through a series of questions
and multiple-choice answers.


BACK OFFICE PROCESS TREES

Craft process flow decision trees to interactively follow business processes.
Improve service quality and consistency.


SELF SERVICE DECISION TREES

Step by step interactive self-service guidance eliminates the need for reading
complex knowledge base articles.



How to make a decision tree?
Step by Step Instructions




SIMPLE PRICING



PROFESSIONAL

Stand-alone deployment

Internal Use (Call Centers)

By Agents, Authors & Admins.


$20

per user / month post usage



--------------------------------------------------------------------------------

External Use (Customer Self Service)
Contact Sales

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 * Unlimited Guides
 * No limit on number of internal users.
 * No limit on number of external incidents.
 * Professional plan features


Start trial

ENTERPRISE

Integrated deployment

Internal or External Use

--------------------------------------------------------------------------------

Contact Sales

--------------------------------------------------------------------------------


 * Professional plan plus
 * REST APIs
 * Javascript APIs
 * Single Sign-on Support
 * CRM Data Connector
 * Web Services Support
 * Custom Commands
 * Multilingual Guides Support


Start trial


TRUSTED BY LARGE ORGANIZATIONS



When assisting consumers in the market for a home, there a numerous variables.
Yonyx makes the transition from call-to-call, seamless for the user, enabling us
to create an exceptional consumer experience for the end-user, thank you!

Cynthia

Realtor.com

Fantastic Product and Customer Support. Great customer service throughout the
journey. Vendor is highly responsive and customizable product.

Jeff

Mutual of Omaha

Yonyx is my true friend. Just like a true friend always moves you in a positive
direction, so does Yonyx when it comes to getting answers that help my
customers.

Rahul

Concentrix



Real easy to use, it helps me with guidance to resolve the customer issues.

Ramanujam

Ola Electric

Its easy to catalogue instructions which are easy to access during a call to a
customer. We can access the instructions to set up a modem or troubleshoot
internet issues with the customer. The user can access documents with graphics
and text and these can be copied and emailed to the customer!

Sandra

Eutelsat

The ability to input vital information that will populate in script is extremely
useful.

Johnny

Homeward Mortgage



One of the best software packages for end user and for content management:
The usage of yonyx for the end user is very simple and systematic.
Content quality and content management experience is great.
Easy access is one of its prime features. The scope of content moderation is
fantastic.
Content management, ease of adaptability of this software is great.
It is a value for money experience for the end user.

Pritam

Teleperformance

Yonyx is amazing for optimizing customer call flows. What I liked most was that
Yonyx can be customized to fit your exact needs. You can create flows to go
wherever you need and be able to get the right steps to handle an issue. Being
able to see reports on which areas are being used the least/most can help
eliminate unused flows but also help optimize the flows used the most to be as
smooth as possible. Yonyx makes it so agents can rely less on following a
knowledge base and more on just having the next step to resolving an issue.

Joshua

OneSupport

I am an Academic advisor. I love how easy it is for us to access the necessary
scripting we need. I haven’t been using it for long, but it is pretty good. If
you have no idea what to say to the customer, Yonyx provides it based on the
scenario. That helps a ton!

Kissara

Achieve Test Prep


1.9B+

Views/year


750,000

Authoring activity/year


1.7M+

Nodes created




OUR CUSTOMERS






SIGN UP FOR A FREE TRIAL TODAY!



Get Started Now!
Request a Demo


YONYX

About Us
Features
Privacy Policy
Terms of Service
Blog

PRODUCT

Platform Status
Step by Step Instructions
Decision Tree Examples
Functions
Cold Calling Scripts
Mass Tort Law
Call Center Automation

INTEGRATION

REST API
Javascript API
Zendesk Integration
Salesforce Decision Trees
Zoho CRM Integration

CONTACT

Yonyx Inc.
2033 Gateway Place, 5th Floor,
San Jose, California 95110, USA

866-289-7071
sales@yonyx.com
support@yonyx.com

USER REVIEWS

Gartner Digital Markets

4.8 out of 5 stars