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PASSWORD SELF SERVICE

Use the link that applies to your situation. If your account is locked wait 15
minutes for it to unlock itself then try again before trying these links.

If you are unable to login after trying these links contact your supervisor.

"Forgot My Password" requires you to have a mobile phone number defined in your
MFA security info. If you only registered with the Microsoft Authenticator, and
did not specify a mobile number, you will not be able to use the "Forgot My
Password" link.

If you still have access to sharepoint, use the "Update My MFA Info" link to add
your mobile number, make sure you set the option on the number to "text me a
code" to ensure you can use the "Forgot My Password" link next time in the
future. It can take 15 minutes for the system to recognize a mobile phone number
change.

NOTE: If you change your password and are using CAPVMobile wifi on your personal
cell phone (not agency owned) at the office, you will need to disconnect then
reconnect using your new password or your phone may lock you out of your
account. Your email apps may also prompt you for your new password as well.

Reset My Employee's Password (supervisor must login first) Forgot My Password
(requires mobile number in MFA) Change My Password (requires login) Update My
MFA Info (requires login, opens Security Info in a new tab)