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Customer Education: make sure you're leading from the front 🏁
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STATE OF CUSTOMER SUCCESS 2023 | SURVEY

CUSTOMER SUCCESS SALARY SURVEY 2023

CUSTOMER SUCCESS: 23 IN 2023

THE ULTIMATE CLIENT ONBOARDING GUIDE

THE ULTIMATE QBR TOOLKIT

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STATE OF CUSTOMER CHURN 2023

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CSC MEETUP, MELBOURNE | JULY, 6

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THE STATE OF CUSTOMER SUCCESS 2023 | SURVEY

Reports

They say good things come in threes, and they’d be right. Why? Because The State
of Customer Success report is back for its third year! This report's set to
illustrate the current landscape of the customer success function, this report
will dive deep into the priorities and responsibilities of CSMs to CCOs, and
reveal the successful strategies they’re using.

But before we can do this, we need something from you. Just five minutes of your
time can help us to lift the lid on the ins and outs of the CS function.

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Expect a jam-packed read with juicy data and insights for topics including:

💥 Customer retention

💥 Customer churn

💥 KPIs

💥 Key customer success metrics

💥 AI in customer success

💥 Organization structures

💥 The future of customer success

To make this report an 11/10 game-changer, we need your help. We want to cast a
pretty wide net, so feel free to share this survey with your CS peers to ensure
our report reflects as many dynamic voices as possible.

Complete the survey, share your invaluable feedback, and play a pivotal role in
the creation of our latest write-up.





We've partnered with GUIDEcx to build this report and we promise The State of
Customer Success 2023 won’t disappoint. It’ll serve as your central CS compass,
offering you the latest in the customer success field.

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