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Reliable customer service is the cornerstone of any
non-emergency medical transportation (NEMT) program.

At MTM, we take pride in our ability to handle high call volumes within
stringent timeframes with these proven strategies:

 * Deploying a best-in-class, scalable telephony platform, including IVA
   features that allow members to book trips without speaking to a Customer Care
   Representative
 * Constantly monitoring and analyzing staffing levels through our Workforce
   Management team
 * Leveraging a geographically redundant work from home network of Customer Care
   Representatives
 * Continuously observing calls through a call monitoring system backed by
   artificial intelligence to reduce and prevent complaints
 * Developing an award-winning training program that gives our Customer Care
   Representatives the tools they need to provide the best possible service

Stop worrying about customer service outages and start experiencing the
attentive service your members deserve. 




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