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RECENT LEDGER LIVE DATA BREACH EXPOSES PERSONAL DATA, RESULTING IN $2.1 MILLION
LOSSES

Last updated: July 3, 2024

In an alarming turn of events, Ledger Live, the popular cryptocurrency wallet
application, has fallen victim to a significant data breach. This breach has
resulted in the exposure of personal data belonging to thousands of Ledger
customers and users of the Ledger Recovery service, leading to substantial
financial losses estimated at $2.1 million.


THE BREACH: WHAT HAPPENED?

On July 10, 2024, Ledger Live's security team detected unusual activity on their
servers. After an in-depth investigation, it was revealed that a sophisticated
cyberattack had compromised the personal data of their customers. This data
included names, email addresses, phone numbers, and possibly physical addresses.
More alarmingly, customers using the Ledger Recovery service, which allows users
to restore their cryptocurrency wallets, were also affected, exposing sensitive
recovery details.

The attackers exploited a vulnerability in Ledger Live's API, allowing them to
gain unauthorized access to the user database. This breach is a stark reminder
of the growing threats in the digital asset space and the necessity for robust
security measures.


IMPACT ON CUSTOMERS

The repercussions of this breach are significant:

 1. Financial Losses: Many users have reported unauthorized transactions from
    their wallets, resulting in an estimated loss of $2.1 million. This has not
    only caused financial strain but also shaken the trust in Ledger's security
    protocols.
 2. Personal Data Exposure: The leaked personal data can be used for various
    malicious activities, including phishing attacks, identity theft, and other
    forms of fraud.
 3. Security Concerns: Users of the Ledger Recovery service are particularly
    vulnerable as their recovery details have been exposed, potentially
    compromising the security of their crypto assets.


IMMEDIATE STEPS FOR AFFECTED USERS

In light of this breach, Ledger has recommended immediate actions to safeguard
users' assets:

 1. Order a New Device: The most secure step to take is to order a new Ledger
    device directly through Ledger's secure website. This ensures that users
    start afresh with uncompromised hardware. Ledger is offering expedited
    shipping to affected customers to facilitate a swift transition.
 2. Enable Two-Factor Authentication (2FA): For added security, enabling 2FA on
    all associated accounts can provide an additional layer of protection.
 3. Monitor Accounts: Users should vigilantly monitor their accounts for any
    suspicious activity and report any unauthorized transactions immediately to
    Ledger's support team.
 4. Beware of Phishing Attempts: Given the exposure of personal data, customers
    should be extra cautious of phishing emails and messages. Ledger will never
    ask for your recovery phrase or personal details through email or phone.


LEDGER'S RESPONSE

Ledger has expressed deep regret for the incident and is working tirelessly to
enhance their security infrastructure. In a public statement, Ledger's CEO,
Pascal Gauthier, assured customers that the company is taking all necessary
steps to prevent such incidents in the future, including an independent security
audit and the implementation of additional security measures.

> "We understand the gravity of this breach and the impact it has on our valued
> customers. We are committed to restoring trust and ensuring the highest
> standards of security for all Ledger users," said Gauthier.


CONCLUSION

The recent breach of Ledger Live underscores the critical importance of
cybersecurity in the digital age. While Ledger is taking steps to address the
issue and support affected users, the incident serves as a reminder for all
cryptocurrency users to remain vigilant and proactive in safeguarding their
assets. Ordering a new device through Ledger's secure website is the best
immediate action to ensure your assets remain protected.

For further details and to order a new device, visit Ledger's Official Website.
Stay safe and secure in your crypto journey.


RELATED ARTICLES

 * Update Ledger Live
 * Latest Firmware updates for Ledger Nano S, X, and S plus
 * Update Ledger Nano X firmware
 * Download and install Ledger Live
 * Speeding up slow Bitcoin (BTC) transactions using Electrum



HAVE YOU BEEN AFFECTED BY OUR DATA-BREACH?

Yes, I need a new device! No, I've confirmed my back-up phrase.

STAY IN TOUCH WITH LEDGER

Announcements can be found in our blog. Press contact: media@ledger.com



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