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ADOBE ACROBAT SIGN FAQ

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Last updated on Mar 11, 2022


BASICS


WHAT IS ADOBE ACROBAT SIGN?

Adobe Acrobat Sign, an Adobe Document Cloud solution is a cloud-based,
enterprise-class e-signature service that lets you replace paper and ink
signature processes with fully automated electronic signature workflows. With
it, you can easily send, sign, track, and manage signature processes using a
browser or mobile device. And you can use turnkey integrations and APIs to
include e-signature workflows in your enterprise apps and systems of record.


WHAT BUSINESS PROBLEM DOES ACROBAT SIGN SOLVE?

Eighty percent of businesses still struggle with paper-based processes that are
slow, error-prone, and fragmented. Workers spend countless hours hunting down
approvals and ink signatures—and then print, scan, fax or mail documents to get
the job done. The resulting delays frustrate customers, business partners and
employees alike—and ultimately reflect poorly on the company’s brand.  Acrobat
Sign helps business transform paper processes, making 100% digital workflows a
reality with trusted and legal e-signatures. With Acrobat Sign, workers and
organizations can:

 * Get signatures in minutes, not days – Workers can easily request signatures
   from others, sign documents, and track and manage the entire process
   electronically.
 * Work anywhere, on any device – Signers click a link to sign documents from
   any location, at any time of day, using a browser or mobile device. No
   account sign-ups or downloads are required.
 * Add to your systems and processes – Integrate Acrobat Sign into the systems
   and applications you’re already using today. Nothing changes except the speed
   of your workflows, and ease of gathering signatures.
 * Ensure legal and security compliance – Acrobat Sign delivers the highest
   levels of security, availability, and legal compliance. We are the world’s
   trusted leader in secure digital documents and standout digital experiences.


HOW DO I WORK WITH ACROBAT SIGN?

Because Acrobat Sign is a cloud-based service, there are many ways to work with
it. All Acrobat Sign purchase plans let you work in a web browser or mobile app
to send, sign, track, and manage signature processes. Acrobat Sign can also be
used inside other applications. Individual users can send documents for
signature and perform other tasks while working in popular business productivity
apps like Microsoft Office 365 Word and PowerPoint, as well as Box, Dropbox, and
Google Drive. And, Acrobat Sign lets businesses use turnkey integrations and
APIs to add e-signature workflows to your enterprise apps and systems of record,
such as Microsoft SharePoint and Dynamics 365, Salesforce, Workday, Ariba,
Appttus, and many more.


WHAT IS AN ELECTRONIC SIGNATURE?

An electronic signature, or e-signature, is a legal way to get consent or
approval on electronic documents or forms. One of the most relied upon
definitions of an electronic signature defines an electronic signature as: “…an
electronic sound, symbol, or process attached to or logically associated with a
record …adopted by a person with the intent to sign the record.”

Electronic signatures are:

 1. Legal – Electronic signatures are legally binding in nearly every
    industrialized nation, and even less developed countries are beginning to
    enact e-signature laws. In 2000, the United States passed the Electronic
    Signatures in Global and National Commerce (ESIGN) Act, making e-signatures
    legal for virtually all uses. In the European Union, the Electronic
    Identification and Trust Services Regulation (eIDAS) took effect in July
    2016. Other countries have enacted similar laws as well. To learn more about
    signature laws, read Global Guide to Electronic Signature Laws: Country by
    Country.
 2. Tested – Acrobat Sign has been the highest-rated e-signature app in the
    Salesforce AppExchange since 2006. Many Fortune 500 companies and government
    agencies, and tens of thousands of small to medium businesses rely on
    Acrobat Sign to process tens of millions of agreements every year. Learn
    about Acrobat Sign customers.
 3. Secure – Electronic signatures are more secure than written and fax
    signatures. Acrobat Sign manages the complete process, including routing
    documents, guiding signatures or approvals, generating notifications, and
    storing signed documents in a secure environment. In addition, the final
    document is certified with a tamper-evident seal. To learn more, visit
    the Trust Center.
 4. Auditable – The process of gathering electronic signatures from multiple
    parties is completely tracked to ensure compliance. Acrobat Sign maintains a
    detailed audit trail that logs all events and actions taken by the people
    who participated in the transaction.
 5. Verifiable – Electronic signature processes can use a variety of methods to
    authenticate the identity of signers. Typical “e-signature” processes send
    the document to be signed to a specified email address and use the
    recipient’s access to that email account as a basic form of authentication.
    To increase security, many businesses rely on additional authentication
    steps (multi-factor authentication) to guarantee the identity of people
    signing important documents. Examples include phone authentication, one-time
    passwords, social network identities (for example, Google), Government-ID
    verification, and Knowledge-Based Authentication, which
    requires signers to prove their identity by answering questions unique to
    them. Another form of authentication is commonly known as a “digital
    signature” and requires people to sign with a certificate-based digital ID.
    Each signature is encrypted and bound to the document. Both the signer’s
    identity and the integrity of the signed document can be validated through a
    trusted third-party certificate authority.


HOW ARE ELECTRONIC SIGNATURES BETTER THAN PAPER OR FAX SIGNATURES?

Electronic signatures are more secure — and get the job done faster and cheaper
— than paper-based signatures. Electronic signatures:

 1. Apply to the entire document – If a paper contract has two or more pages and
    the signature is applied only to a single page, unsigned pages could be
    changed without anyone's knowledge. With Acrobat Sign, a cryptographic
    binding is applied to the entire document before delivering a PDF of the
    final, signed document to all parties, creating a certified document with a
    tamper-evident seal. If any information changes on any page, Adobe Acrobat
    and Acrobat Reader software display a notification that the document’s
    certification is no longer valid.
 2. Can be tracked and managed efficiently – Electronic signature processes
    driven by Acrobat Sign provide complete visibility into the signature
    process, letting you keep track of document status in real time, get
    notified when your documents are signed, and send reminders as needed.
 3. Can't be duplicated with a copier or scanner – It's too easy to forge a
    paper signature by copying it, scanning it, or tracing it with a pen. With
    Acrobat Sign, a signature is bound to a specific instance of the document
    and tracked as part of a multi-step signature process.
 4. Can't be backdated – With paper signatures, signers are free to enter any
    date or time they choose, making it possible for one of the parties to
    change the "active” date of the signing without notifying other parties.
    With Acrobat  Sign, the time is centrally managed by the hosted service and
    backdating is not allowed.
 5. Are much easier to authenticate – Authenticating a paper signature requires
    another handwritten signature from the same signer for forensic comparison.
    If additional signature samples aren't available, authenticity can't be
    proven. With Acrobat Sign, multiple authentication methods can be applied to
    guarantee the identity of people signing documents.
    
 6. Are similar to using a notary, but without the hassle – Paper signatures can
    be made more secure if you work with a trusted third party like a notary,
    but the in-person signing ceremony adds costs and delays to the signing
    process.
 7. Reduce the costs and hassles of long-term storage – Electronic document
    storage is less expensive than renting floor space for paper filing
    cabinets. If documents need to be retrieved, the task can be done with
    simple search commands. And documents can be sent to the requesting party in
    moments, instead of by fax or overnight mail.
 8. Prevent documents from being defaced – Paper documents can be defaced when
    signers cross out text in the document. Electronic signature processes
    driven by Acrobat Sign protects the integrity of the original document so
    information cannot be hidden or removed.


IS THERE A DIFFERENCE BETWEEN ELECTRONIC AND DIGITAL SIGNATURES?

While the terms may seem similar, electronic and digital signatures actually
describe two different approaches to signing documents — and those differences
are linked with signature laws and regulatory requirements. Digital signatures
are a subset of the larger category called “electronic signatures.” Where
typical electronic signatures can use a variety of methods for authenticating
signers — such as email, corporate IDs, or phone verification — digital
signatures use one specific method. With digital signatures, signers
authenticate their identity using a certificate-based digital ID, which is
typically issued by a trusted third-party certificate authority.

Another key difference between typical e-signatures and digital signatures is
the evidence used to prove that a document was signed. Acrobat Sign manages the
entire process securely, tracking every step in the signing process and
capturing that information in an audit trail. Both the audit trail and the
signed document are certified to provide a tamper-evident seal, and the audit
trail can be used to produce evidence of each party’s signature. Digital
signatures add one more level of proof. With digital signatures, each signature
is encrypted and bound to the document. Both the signer’s identity and the
integrity of the signed document can be validated through a trusted third-party
certificate authority. Acrobat Sign supports both methods of signing in a
single, scalable signature solution. Read the white paper on electronic and
digital signatures.




ACROBAT SIGN CAPABILITIES


CAN I CUSTOMIZE SIGNING WORKFLOWS WITH ACROBAT SIGN?

Yes. Adobe offers two powerful and easy-to-use options that let administrators
or business analysts customize signing workflows for their organization — with
no “coding” required. In addition, some turnkey integrations - such as our
Salesforce integration - let you build custom workflow templates as well.

Workflow Designer lets you create easy-to-follow “send” experiences for your
users so process steps can be followed consistently every time. With this tool,
administrators can design and manage workflow templates easily with an intuitive
drag-and-drop editor. It's easy to specify: documents to be included in an
agreement; characteristics of the participants, including predefined names and
roles; form fields to be pre-filled by the sender; agreement expiration or
password options; and more.

Advanced Workflows extends Acrobat Sign so you can build self-serve web apps
that include e-signing. Use it to design workflow input forms with drag-and-drop
ease; define workflow rules using intuitive flowcharts; configure stakeholder
rules and permissions; enable collaboration throughout the process with
predefined rules and communication types; create dashboards to manage signed
documents and deliver business reports; drag and drop to connect pre-built
integrations with Acrobat Sign; and quickly integrate with back-end systems.
Read about Adobe Acrobat Sign workflow automation solutions.


WHICH ENTERPRISE APPLICATIONS DOES ACROBAT SIGN INTEGRATE WITH?

Turnkey integrations are available for leading business systems, including
Microsoft SharePoint, Dynamics and Office 365, Salesforce, Workday, Nintex,
Apttus, iCertis, ServiceNow, and many more. Learn more about integrations.


CAN ACROBAT SIGN BE INTEGRATED WITH CUSTOM IN-HOUSE APPLICATIONS?

Yes. Acrobat Sign can be added to your company’s business applications or
websites using a comprehensive set of REST APIs. Learn more at the Adobe Acrobat
Sign Developer Center.


CAN MY COMPANY EMBED SIGNABLE FORMS INTO OUR WEBSITE?

Yes. Embedding signable forms into your website makes it easy for customers to
access, fill in, and sign your company’s forms. After they’ve signed, Acrobat
Sign can deliver copies of signed documents to all parties immediately or route
the agreement for countersignatures before finalization. This functionality is
referred to as web forms in Acrobat Sign. Click here to learn more.


HOW DOES ACROBAT SIGN WORK WITH ADOBE EXPERIENCE MANAGER FORMS?

For complex enrollment processes such as new bank account, government benefits,
or new patient onboarding, Acrobat Sign can be used in combination with Adobe
Experience Manager Forms to create exceptional experiences with adaptive forms
that resize to fit any size screen and streamline the complete process. With it,
customers can find forms online and fill and sign with ease. Employees use smart
dashboards review and process applications quickly, and then automatically
create personalized communications to welcome the new applicant and manage an
ongoing relationship with them. Learn more about digital service enrollment.


HOW IS ADOBE’S APPROACH TO DIGITAL SIGNATURES UNIQUE?

Adobe’s approach to digital signatures offers more flexibility than other
signature solutions. With Acrobat Sign, you can create end-to-end signing
processes that include digital signatures, e-signatures, or a combination of the
two, providing flexibility to build workflows in accordance with your own
specific compliance or risk profile. It supports the full range of secure
signature creation devices, including USB tokens, smart cards, and cloud-based
digital certificates. And it lets you work with the certificate authority or
timestamp authority of your choice, with support for hundreds of trusted
authorities through the European Union Trusted List (EUTL) and the Adobe
Approved Trust List (AATL). With Acrobat Sign, organizations in the European
Union can confidently deploy signature processes in compliance with both the
Advanced Electronic Signatures (AdES) and Qualified Electronic Signatures (QES)
requirements specified in the new electronic identification and trust services
(eIDAS) regulation.


DOES ACROBAT SIGN INTEGRATE WITH POPULAR BUSINESS TOOLS LIKE MICROSOFT OFFICE OR
BOX?

Yes. Using a downloadable add-in for Microsoft Outlook, Microsoft Word, or
Microsoft PowerPoint in Office 365, you can send documents and presentations for
signature directly from your Office apps. Acrobat Sign also works with Box,
Google Drive, and Dropbox. For example, you can send, sign, track, and file
signed documents directly from your Box account. And you can work in the Acrobat
Sign web app to save and open files to and from Box.


IS ACROBAT SIGN THE ONLY CLOUD-BASED SERVICE IN ADOBE DOCUMENT CLOUD?

No. In addition to Acrobat Sign, Adobe offers Adobe Document Cloud PDF services.
These services are used to support free Acrobat Reader DC and paid Acrobat
DC subscription offerings. Free services include the ability to do simple
document signing with the Fill & Sign tool, and store and share files online.
Paid services include the ability to create, combine, edit, export, and organize
PDFs using a browser or a mobile device.


WHY DO I SEE ECHOSIGN IN THE URL WHEN I LOGIN TO MY ACROBAT SIGN ACCOUNT?

Acrobat Sign evolved from the product EchoSign acquired by Adobe, and the URL to
access the Acrobat Sign dashboard uses the EchoSign name.




TRANSACTION THROTTLING


WHAT IS THROTTLING?

All requests made to Acrobat Sign by a client are monitored to protect system
resources and preserve our ability to serve as many users as possible.

The rate of resource consumption by the same consumer (eg: the same userID, IP
address, agreement IDs, etc.) is limited (throttled) by the minute, hour, and
day.

When a consumer crosses a throttling threshold, that request is rejected with
HTTP 429 responses.


WHAT IS THE ALLOWED RATE OF REQUESTS?

Each request made to Acrobat Sign is evaluated based on the amount of system
resources it will consume. Different parameters passed to the same endpoint
might contribute a different amount of resource consumption.

Furthermore, some requests may trigger lengthy background processes that are
also considered in our throttling evaluation algorithm.

Therefore, the rate of requests can not be described as simple numbers of
requests in a certain period of time. We determine our throttling policies based
on historical daily request data, including legitimate usages that stressed our
system.

Customers can be assured that our policies are generous enough that regular
daily workflow volume will not be affected.

Note:


Throttling limits apply to each user under an account.

If your system is using utility users to make API calls to Acrobat Sign, it is
recommended to distribute the transactions to multiple utility users to reduce
the chance of being throttled.


ARE ALL USERS THROTTLED EQUALLY?

No.

Your service package (team, business, enterprise) directly influences your
transaction rate.

Higher tiers of service have higher throttle thresholds.


WHAT CAN I DO WHEN MY REQUEST IS BLOCKED?

When a request gets back an HTTP 429 response, it means the user has consumed
over the limit of allowed resources in a certain period of time. It could be a
violation of per-minute, -hour, or -day limit.

The error message indicates a number of seconds until the throttling block is
lifted and API calls may resume.

REST API calls for agreement creation (including send in bulk, web forms, and
templates), or non-REST endpoints return an error like: 

 * "You've reached the limit on ... at this time. Please try again in
   <wait_time_in_seconds> seconds."

Requests for any other REST APIs (not agreement creation related) return an
error message like:

 * "Too many requests. Please try again in <wait_time_in_seconds> seconds."
   

Requests for any other non-REST endpoints  (not agreement creation
related) return an error message like:

 * "Too Many Requests - The system is busy right now. Come back in
   <wait_time_in_seconds> seconds.”
   


WHAT IF I NEED TO MAKE A LEGITIMATE REQUEST FOR A MUCH HIGHER RATE THAN MY
REGULAR USAGE?

Paid accounts that anticipate a significant event (that may elevate
transactional volume above their throttling thresholds) should contact their
Success manager to adjust their throttling policy to accommodate their needs.




MOBILE


WHAT IS THE ACROBAT SIGN MOBILE APP?

Acrobat Sign mobile app is a free app for Android or iOS devices that works as a
mobile companion to Acrobat Sign solutions. The app lets you conduct complete
business transactions on the go. With it, you can send, sign, track, and manage
signed documents from your iOS or Android device. It’s also the ideal tool for
collecting e-signatures in person from a client or customer. On iOS devices, you
can even sign documents offline. The app syncs automatically when you’re back
online.


HOW DO I DOWNLOAD THE FREE ACROBAT SIGN MOBILE APP?

To download the latest version of this app, visit Google Play or the iTunes App
Store.


CAN I USE ACROBAT SIGN MOBILE APP TO GET HANDWRITTEN SIGNATURES IN PERSON?

Yes. You can use the app to do in-person signing from anywhere.


CAN I USE MY OWN SIGNATURE WHEN SIGNING?

Yes. In addition to drawing your signature on your mobile device, Acrobat Sign
mobile app lets you use your device camera to take a photo of your handwritten
signature, then use it to sign a document. Your signature is automatically
synchronized across web and mobile so you can access your signature image any
time.


CAN I USE ACROBAT SIGN TO GET SIGNATURES WHEN MY MOBILE DEVICE IS OFFLINE?

Yes. With the Acrobat Sign iOS app, a document can be signed offline even when
there is no Internet connection. The document will synchronize with the cloud
automatically when a network is available again.


DOES ACROBAT SIGN MOBILE APP SUPPORT ENTERPRISE MOBILITY MANAGEMENT (EMM)?

Yes. Adobe is committed to helping enterprise customers meet demand for mobile
business productivity solutions while safeguarding enterprise security and
compliance. Acrobat Sign mobile app supports the Android for Work EMM platform
today.


CAN I E-SIGN DOCUMENTS WITH OTHER ADOBE MOBILE APPS?

Yes. You can perform some signing functions using free Adobe Acrobat Reader DC
or Adobe Fill & Sign mobile apps, but neither of these match the comprehensive
functionality of Acrobat Sign Mobile app. With the app, you can fill and sign
documents, request signatures from others, track the entire process, and manage
signed documents from anywhere — all while meeting enterprise-class security and
compliance requirements. To learn more about mobile options, read the Acrobat
Reader DC mobile app FAQ.




PURCHASING ACROBAT SIGN


HOW DO I PURCHASE ACROBAT SIGN?

Acrobat Sign can be purchased in the following ways:

Acrobat Sign core plans:

 * Individual - Get signatures and track responses in real-time.
 * Small Business - Get signatures and track responses for small businesses.
 * Business - Customize and optimize for your business.
 * Enterprise - Build e-signatures into your business systems.

Popular Adobe subscription plans:

Acrobat Sign powers tools that allow users to request e-signatures from others
inside these applications:

 * Adobe Acrobat Pro DC
 * Adobe Acrobat Standard DC
 * Adobe PDF Pack
 * Adobe Creative Cloud memberships that include Acrobat DC

Adobe Document Cloud plans:

The following volume purchase plans are available direct from Adobe and combine
Acrobat Pro DC, the Adobe Admin Console, and selected Acrobat Sign business
plans.

 * Adobe Document Cloud for business - includes the Acrobat Sign business plan
 * Adobe Document Cloud for enterprise - includes the Acrobat Sign enterprise
   plan

Contact Adobe enterprise sales.


CAN I GET BUSINESS OR ENTERPRISE E-SIGN CAPABILITIES WITH CREATIVE CLOUD FOR
ENTERPRISE?

No. Creative Cloud for enterprise plans include Acrobat Pro DC, which includes
e-sign capabilities for individual users only. These solutions are available
separately in Adobe Document Cloud for business or enterprise
plans. Contact Adobe Enterprise sales to learn more.



HOW MANY DOCUMENTS CAN I SEND WITH ACROBAT SIGN?

Acrobat Sign Individual and Small Business plans purchased via Adobe.com include
150 transactions per user per year. We recognize it may be difficult to gauge an
exact number of transactions needed, so send the amount you need to in the first
year, provided that it is in accordance with Acrobat Sign’s Use Limitations (see
below).

If you expect to significantly exceed 150 transactions per user per year,
contact our sales team (855-912-7778) so we can customize a plan to meet your
needs. 

For the Business and Enterprise plans, usage is dependent on the plan and can be
based on a per-user or per transaction model. 


WHAT ARE ACROBAT SIGN’S USE LIMITATIONS?

Acrobat Sign’s Use Limitations for Individual and Small Business plans purchased
via Adobe.com is 150 transactions per user per year.

Transactions for a given customer account are aggregated among all licensed
users, and do not carry over from one 12-month license period to the next. 

Adobe reserves the right to prevent or stop any use of Acrobat Sign services
that appear to be abusive of the Use Limitations. All plans are subject to usage
limits (“Use limitations”), which is defined in the Terms & Conditions.


IS THERE A TRIAL VERSION OF ACROBAT SIGN?

Yes. You can also sign up for a trial version of Acrobat Sign that works in your
web browser.




LEGALITY AND COMPLIANCE


IS E-SIGNING LEGAL?

Yes. Electronic signatures are legally binding in nearly every industrialized
nation, and even less-developed countries are beginning to enact e-signature
laws. In 2000, the United States passed the ESIGN Act, making e-signatures legal
for virtually all uses. In 1999, the European Union passed an electronic
signature directive that member states used as the foundation for
country-specific laws. In 2016, the European Union's eIDAS set of regulations
took effect in all 28 member states, creating a single, standardized regulation.
Other countries have enacted similar laws as well. To learn more, read
the Global Guide to Electronic Signature Law.


WHAT SECURITY AND LEGAL REGULATIONS DOES ACROBAT SIGN COMPLY WITH?

Acrobat Sign meets or exceeds stringent security and legal compliance standards.
Acrobat Sign is certified compliant with ISO 27001, SSAE SOC 2 Type 2, FedRAMP
Tailored, and PCI DSS. Additionally, Acrobat Sign can be configured or used in a
manner to allow organizations to meet industry-specific compliance requirements
such as HIPAA, FERPA, GLBA, and FDA 21 CFR Part 11. Please note that customers
are ultimately responsible to ensure that Acrobat Sign is configured and secured
in a manner that allows the organization to comply with industry-specific legal
obligations.


DOES ACROBAT SIGN COMPLY WITH ACCESSIBILITY REGULATIONS SUCH AS U.S. SECTION
508?

Adobe is committed to accessibility and strives to address it in its products
and services. U.S. Section 508 was enacted to eliminate barriers in information
technology, to make available new opportunities for people with disabilities,
and to encourage development of technologies that will help achieve these goals.
Acrobat Sign features that support accessibility for people with disabilities
are summarized in the Adobe Acrobat Sign Voluntary Product Accessibility
Template (VPAT). 


HOW DOES ADOBE SUPPORT CUSTOMERS IN CASE OF A LEGAL CHALLENGE TO E-SIGNATURES?

Adobe’s global expertise, rigorous security practices, as well as continuous
monitoring of the legal landscape helps our customers confidently maintain
compliance with government and industry regulations around the world. Although
Acrobat Sign has never been successfully challenged or ruled against in a court
of law, in case of a legal challenge Adobe is available to assist customers and
defend the legality of its electronic signatures (e-signatures). At the
discretion of Adobe, assistance may include:

 * Information about the solution and/or access to signed document audit trails
 * Explaining the Acrobat Sign solution, such as at conferences
 * Providing sworn affidavits of Adobe experts
 * Making personnel available for a person most knowledgeable (PMK) deposition 




SECURITY AND INFRASTRUCTURE


IS ACROBAT SIGN SECURE?

Yes. At Adobe, the security of your digital experiences is our priority.
Industry-standard security practices are deeply ingrained into our internal
culture, software development, as well as service operations processes. Whether
related to identity management, data confidentiality, or document integrity,
Acrobat Sign employs industry-standard security practices to protect your
documents, data, and personal information. Acrobat Sign is certified compliant
with ISO 27001, SOC 2 Type 2, and PCI DSS. To learn more, please visit the Adobe
Acrobat Sign Trust Center.


HOW IS THE ACROBAT SIGN INFRASTRUCTURE IN THE EU REGION CONFIGURED?

The Acrobat Sign service for the European Union (EU) is hosted on Amazon Web
Services (AWS) (EU1) and Microsoft Azure (EU2) in an active-active
high-availability Availability Zone (AZ) datacenter configuration.

Acrobat Sign datacenters with DR-paired datacenters, such as EU1, have their
active datacenter located in a geographically separate region from their passive
datacenter pair that runs on its own physically distinct and independent
infrastructure. Currently Acrobat Sign EU1 active datacenters are located in
Frankfurt, Germany and their DR paired passive datacenters are located in
Dublin, Ireland.

Data is kept synchronized between active and passive DR paired datacenters at
all times and Acrobat Sign datacenters within the EU provide for a very high
level of service availability and system fault tolerance in case of an outage.

Currently Acrobat Sign EU2 active datacenters are located in Amsterdam, NL.


WHERE IS MY DATA STORED IN THE ACROBAT SIGN EU REGION?

All Acrobat Sign EU1 customer transaction data, documents, and metadata are
securely stored in Amazon Simple Storage Service (S3) and Elastic Block Store
(EBS) within the European Union in Acrobat Sign EU1 datacenters in Frankfurt,
Germany and Dublin, Ireland. 

All Acrobat Sign EU2 customer transaction data, documents, and metadata are
securely stored in Azure Zone Redundant Storage (ZRS) and Azure Local Redundant
Storage (LRS) within the European Union in Acrobat Sign EU2 datacenters in
Amsterdam, NL.


WHAT HAPPENS IF THERE IS AN OUTAGE IN THE ACROBAT SIGN EU REGION?

The Acrobat Sign EU1 service in the European Union (EU) is hosted on 2
simultaneously active datacenters in a multi-layered redundancy model that uses
automated processes to redirect traffic away from an application server,
database, or data center that is experiencing an outage. Although extremely
unlikely, if all active data centers in Frankfurt, Germany experience an outage,
back-up datacenters for Acrobat Sign are maintained in Dublin, Ireland to
provide for disaster recovery. 

The Acrobat Sign EU2 service in the European Union (EU) is hosted on 3
simultaneously active datacenters in a multi-layered redundancy model that uses
automated processes to redirect traffic away from an application server,
database, or data center that is experiencing an outage. 


Disaster Recovery is offered for the following environments:

(Discover your environment here)


Environment

Availability Zones

Disaster Recovery

AWS North America (NA1/NA2)

3 

Y

AWS EMEA (EU1) 

2 

Y

AWS India

2 

N

AWS Australia

3 

N

AWS Japan

2 

N

Azure North America (NA3)

3 

Y

Azure EMEA (EU2)

3 

Y




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