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Text Content

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Lucky 13: Delta named No. 1 in BTN Survey

Corporate travel professionals have rated Delta No. 1 in the annual Business
Travel News Airline Survey for the 13th year in a row. Read More. 


Delta & Partners deliver winter wanderlust

Wherever your customers’ travels take them, Delta along with Air France, KLM &
Virgin Atlantic are offering a vast choice of exciting destinations to discover
this winter. Explore Now


SkyMiles Program Changes announced

Delta shares modifications, new benefits to SkyMiles loyalty program. Learn
more. 


Aeromexico-Delta Partnership to Add New Routes

Beginning January 2024, Aeromexico will gradually introduce 17 new routes from
seven airports in Mexico to nine destinations in the U.S. Explore now


Delta outlines roadmap to net-zero by 2050

Delta’s Chief Sustainability Officer Pam Fletcher outlines the company’s bold
strategy for achieving net zero-emissions and more sustainable travel by 2050.
Explore now.


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EXCEPTION POLICIES

2
Active weather/events

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IROP Rebooking Policy
Review our policy for managing irregular operations (IROP).
REVIEW POLICY >

Schedule Change Rebooking Policy
Explore options for reaccommodations in the event of a schedule change.
EXPLORE NOW >

Your Partner in Business Travel
Here for you with support you can trust. Delta is the preferred airline for
business travel. We remain steadfast in our commitment to elevating business,
with our corporate and agency customers' needs as our driving force.
Explore now  >
Welcome to Delta Sync
Delta debuts a vision for cross-journey personalization for Delta SkyMiles
Members with a goal of a connected journey from home to destination to better
serve your travelers by harnessing the power of preferences.
Learn more  >
Partner Updates
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news & updates
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Show All



NEWS

Unwavering Commitment to Operational Excellence for You and Your Travelers
6 days ago
6 days ago

You continue to tell us how important it is to get your travelers to their
destination on time and with bags. As such, operational excellence is at the
core of everything we do and is a key tenet of the Delta Business value
proposition.

read more >



NEWS

Lucky 13: Delta named No. 1 in Business Travel News Survey for 13th consecutive
year
8 days ago
8 days ago

Delta remains the best airline for business travelers for the 13th year in a
row, with top marks for Delta’s exceptional customer service, distribution
channels and expansive network.

read more >



NETWORK UPDATES

Delta, Air France KLM and Virgin Atlantic’s joint network has winter wanderlust
covered
13 days ago
13 days ago

Wherever your customers’ travels take them, Delta Air Lines and its expanded
Joint Venture (EJV) partners Air France, KLM and Virgin Atlantic are offering
more convenience, connectivity and a vast choice of exciting destinations to
discover this winter.

read more >



EXCEPTION POLICIES

Amsterdam Severe Weather - Bulletin 1
20 days ago
20 days ago

Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: November 01, 2023 Affected Area(s)
to/from/through the following:
 * Amsterdam, Netherlands (AMS)

Read more >



EXCEPTION POLICIES

French West Coast Storm Ciaran - Bulletin 1
21 days ago
21 days ago

Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: October 31, 2023 Affected Area(s)
to/from/through the following:
 * Bordeaux, France (BOD)
 * Brest, France (BES)
 * Nantes, France (NTE)

Read more >



EXCEPTION POLICIES

Acapulco Infrastructure - Bulletin 2
24 days ago
24 days ago

Date(s) of Impacted travel: October 27, 2023 through November 07, 2023
Applicable to tickets issued on or before: October 28, 2023 Affected Area(s)
to/from/through the following:
 * Acapulco, Mexico (ACA)

Read more >



EXCEPTION POLICIES

Acapulco Infrastructure - Bulletin 1
25 days ago
25 days ago

Date(s) of Impacted travel: October 27, 2023 through October 31, 2023 Applicable
to tickets issued on or before: October 27, 2023 Affected Area(s)
to/from/through the following:
 * Acapulco, Guerrero (ACA)

Read more >



EXCEPTION POLICIES

Tropical Storm Tammy - Bulletin 1
33 days ago
33 days ago

Date(s) of Impacted travel: October 20, 2023 through October 22, 2023 Applicable
to tickets issued on or before: October 19, 2023 Affected Area(s)
to/from/through the following:
 * San Juan P.R. (SJU)
 * St. Lucia (UVF)
 * St. Maarten (SXM)
 * St. Thomas U.S. VI (STT)

Read more >



EXCEPTION POLICIES

Tropical Storm Norma - Bulletin 1
34 days ago
34 days ago

Date(s) of Impacted travel: October 21, 2023 through October 22, 2023 Applicable
to tickets issued on or before: October 18, 2023 Affected Area(s)
to/from/through the following:
 * Los Cabos/San Jose del Cabo, México (SJD)

Read more >



EXCEPTION POLICIES

Guatemala Civil Unrest - Bulletin 2
38 days ago
38 days ago

Date(s) of Impacted travel: October 10, 2023 through October 20, 2023 Applicable
to tickets issued on or before: October 10, 2023 Affected Area(s)
to/from/through the following:
 * Guatemala City, GT (GUA)

Read more >



EXCEPTION POLICIES

Israel Security Situation - Bulletin 4
41 days ago
41 days ago

Date(s) of Impacted travel: October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before: October 11, 2023 Affected Area(s)
to/from/through the following:
 * Tel Aviv, Israel (TLV)

Read more >



NEWS

Delta and LATAM celebrate one year Joint Venture anniversary
42 days ago
42 days ago

One year after the start of their Joint Venture, the Delta and LATAM alliance
has enabled the partners to announce six new routes, carry out 15,000 flights,
transport more than 3 million customers, and cover more than 56 million miles
(90 million kilometers), which is equivalent to the distance between planet
Earth and Mercury.

read more >



EXCEPTION POLICIES

Guatemala Civil Unrest - Bulletin 1
42 days ago
42 days ago

Date(s) of Impacted travel: October 10, 2023 through October 13, 2023 Applicable
to tickets issued on or before: October 10, 2023 Affected Area(s)
to/from/through the following:
 * Guatemala City, GT (GUA)

Read more >



EXCEPTION POLICIES

Israel Security Situation - Bulletin 3
43 days ago
43 days ago

Date(s) of Impacted travel: October 07, 2023 through October 31, 2023 Applicable
to tickets issued on or before: October 09, 2023 Affected Area(s)
to/from/through the following:
 * Tel Aviv, Israel (TLV)

Read more >



EXCEPTION POLICIES

Israel Security Situation - Bulletin 2
45 days ago
45 days ago

Date(s) of Impacted travel: October 07, 2023 through October 14, 2023 Applicable
to tickets issued on or before: October 07, 2023 Affected Area(s)
to/from/through the following:
 * Tel Aviv, Israel (TLV)

Read more >



EXCEPTION POLICIES

Israel Security Situation - Bulletin 1
45 days ago
45 days ago

Date(s) of Impacted travel: October 07, 2023 through October 09, 2023 Applicable
to tickets issued on or before: October 07, 2023 Affected Area(s)
to/from/through the following:
 * Tel Aviv, Israel (TLV)

Read more >



NEWS

Aeromexico Delta Partnership to add new routes
50 days ago
50 days ago

The Aeromexico-Delta JCA will expand its operations between Mexico and the
United States. Beginning January 2024, Aeromexico will gradually introduce 17
new routes from seven airports in Mexico to nine destinations in the U.S., and
all of these flights will be supported by Delta codeshare.

read more >



EXCEPTION POLICIES

New York City Weather - Bulletin 1
53 days ago
53 days ago

Date(s) of Impacted travel: September 29, 2023 through September 30, 2023
Applicable to tickets issued on or before: September 29, 2023 Affected Area(s)
to/from/through the following:
 * New York - Kennedy, NY (JFK)
 * New York - LaGuardia, NY (LGA)
 * Newark, NJ (EWR)
 * White Plains, NY (HPN)

Read more >



EXCEPTION POLICIES

East Coast Severe Weather (Tropical Storm Ophelia) - Bulletin 2
60 days ago
60 days ago

Date(s) of Impacted travel: September 22, 2023 through September 24, 2023
Applicable to tickets issued on or before: September 22, 2023 Affected Area(s)
to/from/through the following:
 * Baltimore, MD (BWI)
 * Fayetteville, NC (FAY)
 * Jacksonville, NC (OAJ)
 * Myrtle Beach, SC (MYR)
 * New York, NY (JFK)
 * New York, NY (LGA)
 * Newark, NJ (EWR)
 * Norfolk, VA (ORF)
 * Philadelphia, PA (PHL)
 * Richmond, VA (RIC)
 * Washington, D.C. - Dulles (IAD)
 * Washington, D.C. - Reagan (DCA)
 * White Plains, NY (HPN)
 * Wilmington, NC (ILM)

 

Read more >



EXCEPTION POLICIES

East Coast Severe Weather - Bulletin 1
60 days ago
60 days ago

Date(s) of Impacted travel: September 23, 2023 through September 24, 2023
Applicable to tickets issued on or before: September 21, 2023 Affected Area(s)
to/from/through the following:
 * Baltimore, MD (BWI)
 * Jacksonville, NC (OAJ)
 * Myrtle Beach, SC (MYR)
 * Norfolk, VA (ORF)
 * Richmond, VA (RIC)
 * Washington, D.C. - Dulles (IAD)
 * Washington, D.C. - Reagan (DCA)
 * Wilmington, NC (ILM)

Read more >



NEWS

SkyMiles Program Changes Announced
68 days ago
68 days ago

Delta continues to innovate our SkyMiles Program based on customer feedback to
remain the industry’s premier loyalty program. Beginning January 1, 2024, we are
changing the way SkyMiles Members qualify for Medallion Status to preserve the
exclusivity and experience our most loyal customers and travelers look forward
to and deserve. As part of these changes, select Delta SkyMiles American Express
Card Members will also see changes to their Delta Sky Club Access.

read more >



EXCEPTION POLICIES

Hurricane Lee - Northeastern U.S. - Bulletin 1
68 days ago
68 days ago

Date(s) of Impacted travel: September 16, 2023 through September 17, 2023
Applicable to tickets issued on or before: September 14, 2023 Affected Area(s)
to/from/through the following:
 * Bangor, ME (BGR)
 * Boston, MA (BOS)
 * Portland, ME (PWM)
 * Providence, RI (PVD)

Read more >



EXCEPTION POLICIES

Hurricane Lee - Bulletin 1
70 days ago
70 days ago

Date(s) of Impacted travel: September 14, 2023 through September 15, 2023
Applicable to tickets issued on or before: September 12, 2023 Affected Area(s)
to/from/through the following:
 * Bermuda, BM (BDA)

Read more >



EXCEPTION POLICIES

Tropical Storm Yun-yeung - Bulletin 1
76 days ago
76 days ago

Date(s) of Impacted travel: September 06, 2023 through September 08, 2023
Applicable to tickets issued on or before: September 06, 2023 Affected Area(s)
to/from/through the following:
 * Tokyo, JP (HND)

Read more >



NEWS

Coming in September: Premium Meal Enhancements for the Seattle Market
82 days ago
82 days ago

Beginning September 12, your travelers will enjoy enhanced meal service in our
domestic First Class to and out of SEA for flights between 670-899 miles. Check
out what meals you and your travelers can try on an upcoming flight to or from
SEA.

read more >



POLICY UPDATES

Multiple Tickets in the Same PNR For the Same Person
83 days ago
83 days ago

To provide the best service and convenience for our mutual customers, Delta
highly recommends that only one ticket be issued per PNR, per passenger.

read more >



EXCEPTION POLICIES

Hurricane Idalia - Bulletin 1
85 days ago
85 days ago

Date(s) of Impacted travel: August 28, 2023 through August 31, 2023 Applicable
to tickets issued on or before: August 28, 2023 Affected Area(s) to/from/through
the following:
 * Brunswick, GA (BQK)
 * Charleston, SC (CHS)
 * Columbus, GA (CSG)
 * Daytona Beach, FL (DAB)
 * Fort Myers, FL (RSW)
 * Gainesville, FL (GNV)
 * Hilton Head Island, SC (HHH)
 * Jacksonville, FL (JAX)
 * Key West, FL (EYW)
 * Myrtle Beach, SC (MYR)
 * Orlando, FL (MCO)
 * Panama City, FL (ECP)
 * Sarasota, FL (SRQ)
 * Savannah, GA (SAV)
 * Tallahassee, FL (TLH)
 * Tampa, FL (TPA)
 * Valdosta, GA (VLD)

Read more >



EXCEPTION POLICIES

Maui Wildfires - Bulletin 7
90 days ago
90 days ago

Date(s) of Impacted travel: August 09, 2023 through October 17, 2023 Applicable
to tickets issued on or before: August 14, 2023 Affected Area(s) to/from/through
the following:
 * Maui, HI (OGG)

Read more >



EXCEPTION POLICIES

Tropical Storm Franklin - Bulletin 1
92 days ago
92 days ago

Date(s) of Impacted travel: August 22, 2023 through August 22, 2023 Applicable
to tickets issued on or before: August 21, 2023 Affected Area(s) to/from/through
the following:
 * Providenciales, TC (PLS)
 * Punta Cana, DO (PUJ)
 * Santiago, DO (STI)
 * Santo Domingo, DO (SDQ)

Read more >



EXCEPTION POLICIES

Tropical Storm Hilary - Bulletin 1
95 days ago
95 days ago

Date(s) of Impacted travel: August 20, 2023 through August 21, 2023 Applicable
to tickets issued on or before: August 18, 2023 Affected Area(s) to/from/through
the following:
 * Burbank, CA (BUR)
 * Las Vegas, NV (LAS)
 * Los Angeles, CA (LAX)
 * Long Beach, CA (LGB)
 * Ontario, CA (ONT)
 * Palm Springs, CA (PSP)
 * San Diego, CA (SAN)
 * Santa Ana, CA (SNA)

Read more >



EXCEPTION POLICIES

Maui Wildfires - Bulletin 6
95 days ago
95 days ago

Date(s) of Impacted travel: August 09, 2023 through September 16, 2023
Applicable to tickets issued on or before: August 14, 2023 Affected Area(s)
to/from/through the following:
 * Maui, HI (OGG)

Read more >



EXCEPTION POLICIES

Hurricane Hilary - Bulletin 1
95 days ago
95 days ago

Date(s) of Impacted travel: August 19, 2023 through August 20, 2023 Applicable
to tickets issued on or before: August 18, 2023 Affected Area(s) to/from/through
the following:

Cabo San Lucas, Mexico (SJD)

Read more >



EXCEPTION POLICIES

Maui Wildfires - Bulletin 5
98 days ago
98 days ago

Date(s) of Impacted travel: August 09, 2023 through September 16, 2023
Applicable to tickets issued on or before: August 14, 2023 Affected Area(s)
to/from/through the following:
 * Maui, HI (OGG)

Read more >



EXCEPTION POLICIES

Maui Wildfires - Bulletin 4
99 days ago
99 days ago

Date(s) of Impacted travel: August 09, 2023 through August 31, 2023 Applicable
to tickets issued on or before: August 14, 2023 Affected Area(s) to/from/through
the following:
 * Maui, HI (OGG)

Read more >



EXCEPTION POLICIES

Maui Wildfires - Bulletin 3
100 days ago
100 days ago

Date(s) of Impacted travel: August 09, 2023 through August 31, 2023 Applicable
to tickets issued on or before: August 13, 2023 Affected Area(s) to/from/through
the following:
 * Maui, HI (OGG)

Read more >



EXCEPTION POLICIES

Maui Wildfires - Bulletin 2
103 days ago
103 days ago

Date(s) of Impacted travel: August 09, 2023 through August 15, 2023 Applicable
to tickets issued on or before: August 10, 2023 Affected Area(s) to/from/through
the following:
 * Maui, HI (OGG)

Read more >



EXCEPTION POLICIES

Maui Wildfires - Bulletin 1
104 days ago
104 days ago

Date(s) of Impacted travel: August 09, 2023 through August 13, 2023 Applicable
to tickets issued on or before: August 09, 2023 Affected Area(s) to/from/through
the following:
 * Maui, HI (OGG)

Read more >



EXCEPTION POLICIES

New York City Weather - Bulletin 1
104 days ago
104 days ago

Date(s) of Impacted travel: August 10, 2023 Applicable to tickets issued on or
before: August 09, 2023 Affected Area(s) to/from/through the following:
 * Newark, NJ (EWR)
 * New York, NY (JFK)
 * New York, NY (LGA)
 * White Plains, NY (HPN)

Read more >



EXCEPTION POLICIES

Tropical Storm Khanun - Bulletin 1
105 days ago
105 days ago

Date(s) of Impacted travel: August 09, 2023 through August 10, 2023 Applicable
to tickets issued on or before: August 08, 2023 Affected Area(s) to/from/through
the following:
 * Seoul, South Korea (ICN)

Read more >



EXCEPTION POLICIES

Northeastern U.S. Summer Weather - Bulletin 1
110 days ago
110 days ago

Date(s) of Impacted travel: August 04, 2023 Applicable to tickets issued on or
before: August 03, 2023 Affected Area(s) to/from/through the following:
 * Boston, MA (BOS)
 * Newark, NJ (EWR)
 * New York, NY (JFK)
 * New York, NY (LGA)
 * White Plains, NY (HPN)

Read more >



EXCEPTION POLICIES

Northeast U.S. Weather - Bulletin 1
115 days ago
115 days ago

Date(s) of Impacted travel: July 29, 2023 Applicable to tickets issued on or
before: July 29, 2023 Affected Area(s) to/from/through the following:
 * Boston, MA (BOS)
 * Baltimore, MD (BWI)
 * Washington Reagan, VA (DCA)
 * Newark, NJ (EWR)
 * White Plains, NY (HPN)
 * Washington Dulles, VA (IAD)
 * New York, NY (JFK)
 * New York, NY (LGA)

Read more >



EXCEPTION POLICIES

Northeastern U.S. Weather - Bulletin 1
117 days ago
117 days ago

Date(s) of Impacted travel: July 27, 2023 Applicable to tickets issued on or
before: July 27, 2023 Affected Area(s) to/from/through the following:
 * Boston, MA (BOS)
 * Newark, NJ (EWR)
 * New York, NY (JFK)
 * New York, NY (LGA)
 * White Plains, NY (HPN)

 

Read more >



EXCEPTION POLICIES

New York City Weather - Bulletin 1
125 days ago
125 days ago

Date(s) of Impacted travel: July 20, 2023 Applicable to tickets issued on or
before: July 19, 2023 Affected Area(s) to/from/through the following:
 * Newark, NJ (EWR)
 * New York, NY (JFK)
 * New York, NY (LGA)
 * White Plains, NY (HPN)

Read more >



EXCEPTION POLICIES

Northeast Weather - Bulletin 1
128 days ago
128 days ago

Date(s) of Impacted travel: July 16, 2023 through July 17, 2023 Applicable to
tickets issued on or before: July 16, 2023 Affected Area(s) to/from/through the
following:
 * Boston, MA (BOS)
 * Newark, NJ (EWR)
 * New York, NY (JFK)
 * New York, NY (LGA)
 * Philadelphia, PA (PHL)
 * Providence, RI (PVD)
 * Hartford, CT (BDL)
 * White Plains, NY (HPN)

Read more >



EXCEPTION POLICIES

New York City Weather - Bulletin 1
135 days ago
135 days ago

Date(s) of Impacted travel: July 09, 2023 through July 10, 2023 Applicable to
tickets issued on or before: July 09, 2023 Affected Area(s) to/from/through the
following:
 * Newark, NJ (EWR)
 * New York, NY (JFK)
 * New York, NY (LGA)
 * White Plains, NY (HPN)

Read more >



EXCEPTION POLICIES

Amsterdam Severe Weather - Bulletin 1
139 days ago
139 days ago

Date(s) of Impacted travel: July 05, 2023 through July 06, 2023 Applicable to
tickets issued on or before: July 05, 2023 Affected Area(s) to/from/through the
following:
 * Amsterdam-Netherlands (AMS)

Read more >



NEWS

Charlotte Douglas Int'l Airport Incident
146 days ago
146 days ago



read more >



EXCEPTION POLICIES

New York City Operations - Bulletin 1
147 days ago
147 days ago

Date(s) of Impacted travel: June 27, 2023 through June 28, 2023 Applicable to
tickets issued on or before: June 27, 2023 Affected Area(s) to/from/through the
following:
 * New York, NY (JFK)
 * New York, NY (LGA)
 * Newark, NJ (EWR)

Read more >



NEWS

Delta is Your Partner in Business Travel with World-class Connectivity and
Premium Experiences in the Northeast
148 days ago
148 days ago

Delta is bolstering its position as New York City and Boston’s No. 1 carrier,
providing your travelers with world-class connectivity to hundreds of
destinations across the globe and premium experiences both on the ground and in
the sky. Delta partners with world-class airlines around the globe to provide
your travelers the most choice and flexibility for where, and when, they fly.
Our partnerships provide your travelers with access to more benefits so they can
enjoy a seamless experience from beginning to end.

read more >



NEWS

LAX Ground Transportation Challenges
153 days ago
153 days ago

A waiver has been issued for LAX travelers for Thursday, June 22 due to
anticipated ground transportation challenges, which we expect to occur between
1:00pm and 9:00pm.

read more >


LOAD MORE

Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Sept. 2023)

98.5%
Delta Air Lines
97.7%
United
98.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan. - Sept. 2023)

69.1%
Delta Air Lines
61.9%
United
63.4%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)

5.54
Delta Air Lines
8.38
United
9.10
American

1Based on Jan. - Sept. 2023 statistics for on-time arrival (A0) and completion
rate as provided by FlightStats for all flights scheduled and compared to other
U.S. global carriers flying transoceanic routes: United Airlines and American
Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Jan. - Aug. 2023 statistics
for mishandled bags per 1,000 passengers enplaned as provided in the Aug 2023
DOT Air Travel Consumer report for domestic flights scheduled and compared to
other U.S. global carriers flying transoceanic routes: United Airlines and
American Airlines. Updated on 11/17/2023.





 

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