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https://www.aoki-style.com/feature/ews/pickup/?utm_source=mail&amp%3Butm_medium=hansoku_mail&amp%3Butm_campaign=mailMT240527infllsmapay&amp%3Butm_content=bopis_footerCont

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 1. Top > 
 2. Special Features/Campaigns > 
 3. Store pick-up service | AOKI Easy Web Shop

"I want to Online shop where I can order anytime!"
But, "I am at home irregularly and at home
It's hard to receive the item ... "
We will solve such problems!

At AOKI stores nationwide
You can pick it up!

Near your home or commuting at your favorite timing
Products at the store on the way home from school
You can receive it!
Upon receipt, to a professional salesperson
Outfit consultation is also possible!

 1. At your favorite AOKI stores nationwide
    Receive with free shipping!
    
    
    
    You can pick up your products at your favorite AOKI store anywhere at your
    convenience! You can also receive services unique to the store, such as
    dressing consultations with sales staff!

 2. Abundant Online shop
    You can choose from stock!
    
    
    
    Online shop, the wide selection of products is attractive! You can order
    limited color and limited size products that are not available at regular
    stores 24 hours a day!

HOW TO USE

1. ADD THE SELECTED PRODUCT TO THE CART

From the size chartSizesChoose.
* If the size mark is light gray and shaded, the size is out of stock.
QuantityChoose. The number displayed in the selection is the maximum number that
can be purchased.
Click the button only if you want options such as repair and name
entryTapTapclickAnd select the desired content.
「Add to cart"the buttonTapclickTo do. The button is grayed out until all the
required information is selectedTapclickyou can not.

2. PROCEED TO PURCHASE

When you enter the cart, the message "The following items have been added to the
cart" will appear. Among them, "Proceed to purchase"TapclickTo do.

3. CHECK THE PRODUCT IN THE CART

If you have a coupon code, enter it in this area and click "Apply Coupon"the
buttonTapclickplease. Your coupon will be applied.
You can also enter it in step 5.

「Log in, or register to proceed"TapclickTo do.
If you have already registered as a member and have already logged in, "Proceed
to order procedureIs displayed, proceed to step 6.

4. LOG IN OR REGISTER AS A NEW MEMBER

Membership RegistrationIf you want to continue shopping, you can register as a
member here.
If you are already a member, please click "Email Address」「PasswordPlease enter
and proceed from here.

5. PROCEED TO THE CASH REGISTER

If you have a coupon code, enter it in this area and click "Apply Coupon"the
buttonTapclickplease. Your coupon will be applied.

The cart top will be displayed, so "Proceed to order procedure"TapclickTo do.

6. SELECT THE RECEIVING STORE

In the delivery address column, "Store receiptStore Pickup"TapclickTo do.

After selecting the prefecture, select the store you like and click
"Edit"Tapclickplease.

7. CONFIRM YOUR ORDER AND PURCHASE

Confirm and select your order, and if it is correct, click "Confirm
Purchase"Tapclickplease.
*Cash on delivery and deferred payment are not available for store pick-up.

8. CONFIRM PURCHASE COMPLETION

When the order completion page is displayed, the order procedure is complete. An
order completion email will be sent to the registered email address, so please
check the contents. Please keep the email in a safe place until you receive the
item.
* At this point, product arrangements have not been finalized. "Store arrival
notification emailPlease visit us after confirming.
You will need your order number when making inquiries.

9. TO THE DESIGNATED AOKI STORE

Store arrival notification emailWhen you receive the message, please come to the
store and show the email to the store staff.
* If someone other than you visits the store, please forward the store arrival
notification email.
* The Retail price and set contents may differ Online shop and the store.
set sale price may differ between when you place an order and when you come to
the store.
* Retail price and sale details are subject to change without notice.
* Please note that the business hours and holidays of stores in commercial
facilities are the same as those of the facilities.
* There is a charge for shopping bags. Thank you for your cooperation in
bringing your own bag.
* Items received at the store cannot be returned or exchanged at the store.
Please note.

FAQ

I placed an order at the store, can I change the pick-up location? (Home or
other store, etc.)

I'm sorry. Once you place an order, you cannot change the pick-up location.
* Customers, it will be handed over at the store selected at the time of
ordering.
However, you can cancel up to 1 hour after confirming your order from My Page.
After canceling, you can re-order after reselecting the pick-up location.

Is it possible to change the desired visit date?

It is possible if it is later than the originally scheduled date.
Please contact the Customer Service Desk
* If 28 days have passed since the desired date of visit without contact (if the
desired date of visit has not been specified, or 28 days have passed since the
"store arrival notification" email was delivered), we will send an email to the
Customers I will do it. If you do not contact us within 7 days from the date of
delivery of our email, the contract will be canceled by the email you have
already sent.
* Please note that when canceling the contract, you will be charged for the
price, shipping fee, etc. of the product that can not be returned (cancelled) or
exchanged such as repaired.

Customer Service Desk

Will you wrap it for a gift?

We accept simple wrapping for free. Please select the desired content on the
order confirmation screen in the shopping cart.
If you purchase multiple products with one order, all the products will be
wrapped together.
Please note that you cannot choose the wrapping content.
Also, if the name of the orderer and the shipping address are different, please
be assured that the delivery note with the amount notation will not be included.

Customer Service Desk

I haven't received a confirmation email after placing an order.

Please check that the email address registered as Customers If there are no
mistakes, we will check at the Customer Service Desk

CUSTOMERS USING FREE MAIL]

In free mail such as Yahoo Mail, Hotmail, Gmail, the mail from us may be
mistaken as the junk mail and put in the "Junk mail" folder. (The item name may
differ depending on the mailer.)
If you do not receive the reply email from us, please check that it is not in
the "Junk Email" folder.

CUSTOMERS USING MOBILE MAIL]

Customers have set your mobile phone so that you cannot receive Internet mail,
please change the setting. At the same time, please cancel the domain
designation refusal. (All emails from us will be sent from the aoki-style.com
domain.)
In addition, the following addresses cannot send reply mails.
1）". （ピリオド）" で始まるメールアドレス ( 例： .oh@docomo.ne.jp )
2）＠の直前が ". （ピリオド）"であるメールアドレス ( 例oh.@docomo.ne.jp )
3）". （ピリオド）" が連続して使用されているメールアドレス ( 例： oh..oh@docomo.ne.jp )
これらのアドレスはインターネットの世界的なルール（RFC）で不正なアドレスとされていますが、docomoやauといった携帯キャリアで利用できるようになっているため、今回のような問題が発生する原因となっています。

Customer Service Desk

Are there any products that cannot be picked up at the store?

Items in stock at the Online shop can be picked up at the store.
* However, please note that products with the description "Not available at
stores" on the product page are not eligible.

Are there any stores that cannot be picked up?

As a general rule, you can pick up at all stores.
* You may not be able to select new OPEN stores, refurbished stores, or stores
scheduled to close.

Is it possible to separate the products sent to my home from the products I
receive at the store?

I'm sorry. Items selected in a single order cannot be shipped separately.
We apologize for the inconvenience, but please separate your orders.

OTHER RELATED SERVICES

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 * 




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PAGE TOP

User Guide

 * User's guide Top
 * Size guide
 * Item Alterations
 * [Payment Methods]
 * Shipping
 * Cancellation / Return / Exchange

AOKI service

 * AOKI service Top
 * Membership
 * About Point
 * Chat Styling service
 * Store pick-up service
 * item reservation service
 * AOKI rental service
 * Services for corporate Customers

Corporate Information

 * Corporate information Top
 * Company Overview
 * For Shareholders and Investors
 * Fresh Grads Recruitment
 * Midway, part-time job
 * For Companies and Corporations

 * FAQ
 * Inquiries
 * Member Agreement
 * Privacy Policy
 * Social Media Policy
 * Customer Harassment Policy
 * Display based on the Specified Commercial Transactions Law

 * User Guide Click here for how to use the Online shop
   We will inform you about the delivery date, payment method, returns /
   exchanges, size, repair, etc.
 * FAQ Introducing frequently asked questions and answers (Q & A).
 * Inquiries Online shop and stores
   If you have any questions, please feel free to contact us.

Displayed Prices Pricing Suits, Formal, coats, Jacket, and women's bottoms are
available from 2024.01.22 to 2024.05.19.
Our old prices for products sold for four weeks or more and products other than
those listed above are our old prices that have been sold for a considerable
period of time recently. WEB Price Retail pricing at the AOKI online shop.
*Retail prices and sale content may differ with those at physical stores.

User Guide

 * User's guide Top
 * Size guide
 * Item Alterations
 * [Payment Methods]
 * Shipping
 * Cancellation / Return / Exchange

AOKI service

 * AOKI service Top
 * Membership
 * About Point
 * Chat Styling service
 * Store pick-up service
 * item reservation service
 * AOKI rental service
 * Services for corporate Customers

Corporate Information

 * Corporate information Top
 * Company Overview
 * For Shareholders and Investors
 * Fresh Grads Recruitment
 * Midway, part-time job
 * For Companies and Corporations

 * FAQ
 * Inquiries
 * Member Agreement
 * Privacy Policy
 * Social Media Policy
 * Customer Harassment Policy
 * Display based on the Specified Commercial Transactions Law

Official Social Media Accounts

© AOKI, Inc. ALL RIGHTS RESERVED.





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