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 * Why Quiq?
 * Conversational AI Platform
 * Resources
 * Request a Demo

Why Quiq?
 * Breakthrough Technology
 * Conversational AI Engine Dive into the AI that powers solutions for your
   business.
 * Bot Design Studio Discover why the world’s biggest brands trust our signature
   bot design.
 * Conversational Design and Tuning Explore our thoughtful approach to design
   and agile iterations.
 * Next-Generation Contact Center Transform your contact center from a business
   cost to a business driver.

 * Best-in-Class Solutions
 * Conversational Care Get an overview of how Quiq solves common customer
   service issues.
 * Conversational Commerce See how you can use Quiq to increase revenue.

 * Customer Success Obsession
 * Customer Stories Gain insight into how our customers deliver amazing business
   results.

Conversational AI Platform
 * Integrations
 * Salesforce
 * Microsoft
 * Zendesk
 * Oracle
 * Shopify

 * Features
 * Payments Boost revenue with secure payments by text messaging.
 * Convert Calls to Text Give customers the option to text you vs. waiting on
   hold.
 * Enterprise-Grade Security See why our SOC-2 certification is just the
   beginning.

 *  
 * Rich Messaging Enable rich multimedia to ramp up results.
 * Outbound Messaging Move the revenue needle with two-way outbound messaging.
 * Verified SMS Build trust in your brand and put customers at ease.

 * Channels
 * SMS/Text
 * Web Chat
 * In-App Messaging
 * Apple Messages for Business
 * Facebook Messenger
 * Instagram
 * WhatsApp
 * Twitter Direct Messages
 * Google Business Messaging
 * RCS Business Messaging

Resources
 * Support
 * Customer Knowledge Base
 * Developer Knowledge Base
 * PR & Media
 * Press & Media

 * Learn
 * Guides and Reports E-books, whitepapers, and other value-packed reading
   material.
 * Videos Watch on-demand webinars, product demos, and more.
 * ROI Calculator Model the potential impact of partnering with Quiq for your
   business.

BLOG

Delve into research, how-tos, trends, and tips on all things messaging.
Learn more →

Request a Demo


HAPPIER CUSTOMERS
FOR EVERY ENTERPRISE.

Quiq’s world-class Conversational AI Platform helps CX and service teams like
yours
reduce costs and improve customer satisfaction.

Let’s talk


WHO SUCCEEDS WITH US?




WHY PARTNER WITH QUIQ?


LOWER COSTS.

Leverage our AI-powered digital platform to resolve 80% of inbound inquiries,
while increasing agent productivity and retention.

Learn more


BE A CX HERO.

Introduce Quiq conversations to raise metrics your business cares about—like NPS
and CSAT. Reduce customer churn and acquisition costs at the same time.

See customer stories


RESULTS, GUARANTEED.

We guarantee a 20% reduction in call volume with Quiq conversations. If you’re
curious about potential savings, explore our ROI calculator.

Explore ROI


QUIQ CONVERSATIONS BUILD STRONGER
CUSTOMER RELATIONSHIPS—HERE’S HOW.


CONVERSATIONAL AI


AUTOMATICALLY RESOLVE 80% OF YOUR
CUSTOMER INQUIRIES.

Quiq’s conversational AI proactively engages with customers based on who they
are, where they are, and what they are trying to do—all before involving an
agent. Coupled with a robust set of conversational AI insight tools—including
NLP training and labeling—you’ll find Quiq conversations get smarter all the
time. More importantly, they drive resolution rates up to an average of 80%, and
cost per interaction down.




AI EFFICIENCY


MORE EFFICIENT AGENTS.

What if your customer service could be a business driver instead of a business
cost? With Quiq’s conversational AI-driven efficiencies, it will be. Through
bots trained on your data with NLP and NLU, you’ll be able resolve most
inquiries without involving a human. That means your agents can serve more
customers at a higher CSAT, focusing on higher-value interactions. Don’t forget:
happier customers mean happier agents, too.




FRICTIONLESS


SEAMLESS FOR AGENTS AND
CUSTOMERS ALIKE.

A great customer experience feels consistent and is easy—no matter where the
experience happens. From texting and web chat to social media, Quiq
conversations are frictionless—for customers and agents. On the agent side, all
conversations come through one simple interface, regardless of channel. And
customers will come to trust you to provide stand-out service that meets their
communication preferences (all while saving you costs).




SEEN ENOUGH TO KEEP THE CONVERSATION GOING?

Great! Let's talk.


ASYNCHRONOUS


HELP 6-8 CUSTOMERS AT ONE TIME.

Asynchronous (or “async”) conversations aren’t time-bound. For example, when a
friend texts you, you may reply right away or hours later. And you can text
multiple people at one time. Compare that with a phone call, which has a defined
start and end. You can only have one at a time. This is the power of async for
your business: agents gain context to better meet customer needs, and can serve
6-8 simultaneously.




BUILT TO SCALE


ENTERPRISE-GRADE BY DESIGN.

Quiq was built from the ground up specifically for enterprise organizations. Of
course that means we’re SOC-2 compliant, but we go far beyond compliance. As an
engineer-founded company, we are rigorous about data center security, testing,
and encryption.




DON’T JUST TAKE OUR WORD FOR IT.

Hear from our customers and read their stories.


75%

CSAT rate on their
Quiq-powered
experience


35%

increase in sales
Blue Nile used AI messaging and a handoff to human Diamond Experts when NLP
conversational AI identified sales intents. Discover exactly how Blue Nile
achieved dazzling business results through a conversational AI chatbot powered
by Quiq.
Read their story →
 * 
 * 
 * 

 * Breakthrough Technology
   * Bot Design Studio
   * Conversational AI Engine
   * Conversational Design and Tuning
   * Next-Generation Contact Center
 * Integrations
   * Microsoft
   * Oracle
   * Salesforce
   * Shopify
   * Zendesk

 * Features
   * Convert Calls to Text
   * Outbound Messaging
   * Payments
   * Rich Messaging
   * Verified SMS

 * Channels
   * Apple Messages for Business
   * Facebook Messenger
   * Google Business Messaging
   * In-App Messaging
   * Instagram
   * RCS Business Messaging
   * SMS/Text
   * Twitter Direct Messages
   * Web Chat
   * WhatsApp

 * Resources
   * Blog
   * Customer Help Center
   * Customer Login
   * Developer Knowledge Base
   * Events
   * Guides & Reports
   * ROI Calculator
   * Videos

 * Company
   * About Us
   * Careers
   * PR & Media
 * Get Quiq
   * Request a Demo

 * Privacy Policy
 * Terms of Service
 * Responsible Disclosure

© Copyright 2022 Quiq. All Rights Reserved.