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 * Why Axonify
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 * About Us
   CompanyLeadershipInvestorPartnersCareersAwardsNewsEvents
 * Blog
 * Support
 * Login help
 * Contact us


Watch a Demo Speak to an Expert
 * Why Axonify
 * Product
   TrainReinforceCommunicateIntegrationsPricing
 * Industries
   RetailGroceryFinance and insuranceContact
   centersTelecomRestaurantEnterpriseOther workforces
 * Problems We Solve
   OnboardingEmployee engagementTraining measurementContentMobile
   learningKnowledge retentionComplianceCommunicationsSkills development
 * Customers
 * Resources
   BlogThe 80 Percent podcastNewsletter sign upFeatured resources

Watch a demo Speak to an Expert



PRIVACY POLICY

Axonify Inc. (“Axonify” or “we”) respects an individual's privacy and will only
collect, use or disclose your personally identifiable information (“personal
information”) in accordance with our Privacy Policy. We recognize every
individual's right to privacy and acknowledge our obligation to preserve the
confidentiality of personal information. This Privacy Policy applies to
Axonify’s online learning platform, including the associated Axonify mobile and
desktop applications (collectively, the “Platform”), Axonify.com and other
Axonify websites (collectively, the “Websites”) and other interactions (e.g.,
customer service inquiries, user conferences, etc.) you may have with Axonify.
If you do not agree with the terms of this Policy, do not access or use the
Platform, Websites or any other aspect of Axonify’s business.

A separate agreement governs delivery, access and use of the Platform (the
“Customer Agreement”), including the processing of any files or other content
submitted through Platform accounts (collectively, “Customer Data”). The
organization (e.g., your employer or another entity or person) that entered into
the Customer Agreement (“Customer” or “Employer”) controls their instance of the
Platform (their “CustomerZone”) and any associated Customer Data. If you have
any questions about specific CustomerZone settings and privacy practices, please
contact the Customer whose CustomerZone you use.


INFORMATION WE COLLECT AND RECEIVE

Axonify may collect and receive Customer Data and other information and data
(“Other Information”) in a variety of ways and in different capacities. For all
personal information included in Customer Data, we will be the responsible “data
processor,” the party that carries out activities on behalf of the “data
controller,” the party who controls the means and purposes of the processing of
personal information. When we collect Other Information from you, we will be the
data controller.

 * Customer Data. Customers or individuals granted access to a CustomerZone
   through a Customer (“Authorized Users”) routinely submit Customer Data to
   Axonify when using the Platform.
 * Other Information. Axonify also collects, generates and/or receives Other
   Information:
   1. CustomerZone and Account Information. To create or update a CustomerZone
      account, you or your Employer supply Axonify with your name, email
      address, employee ID, hire date, job title, department, line of business
      and/or similar account details.
   2. Usage Information.
      * Platform Metadata. When an Authorized User interacts with the Platform,
        metadata is generated that provides additional context about the way
        Authorized Users work. For example, Axonify logs activity audit records
        and usage statistics.
      * Log data. As with most websites and technology services delivered over
        the Internet, our servers automatically collect information when you
        access or use our Websites or Platform and record it in log files. This
        log data may include the Internet Protocol (IP) address, the address of
        the web page visited before using the Website or Platform, browser type
        and settings, the date and time the Platform were used, information
        about browser configuration and plugins, language preferences and cookie
        data. For our Websites personal information collected include name,
        email address, phone number and information about the organization you
        work for
      * Device information. Axonify collects information about devices accessing
        the Platform, including type of browser or device and what operating
        system is used.
      * Location information. While using our Websites we receive information
        from you and other third-parties that helps us approximate your
        location. We may, for example, use an IP address received from your
        browser or device to determine approximate location.
   3. Cookie Information. Axonify uses cookies and similar technologies in our
      Websites and Platform that help us collect Other Information. For more
      details about how we use these technologies, please see our Cookie Policy.
   4. Additional Information Provided to Axonify. We receive Other Information
      when submitted to our Websites or if you participate in a focus group,
      contest, activity or event, apply for a job, request support, interact
      with our social media accounts or otherwise communicate with Axonify.

Generally, no one is under a statutory or contractual obligation to provide any
Customer Data or Other Information (collectively, “Information”). However,
certain Information is collected automatically and, if some Information, such as
CustomerZone setup details, is not provided, we may be unable to provide the
Platform.


HOW WE USE INFORMATION

Customer Data will be used by Axonify in accordance with Customer’s
instructions, including any applicable terms in the Customer Agreement and
Customer’s use of Platform functionality, and as required by applicable law. In
these respects, Axonify is a data processor of Customer Data and Customer is the
controller of that data. Customer may, for example, use the Platform to grant
and remove access to a CustomerZone, assign roles and configure settings,
access, modify, export, share and remove Customer Data and otherwise apply its
policies to the Platform.

Axonify uses Other Information it collects in furtherance of our legitimate
interests in operating our Platform, Websites, and business. More specifically,
Axonify uses Other Information:

 * To provide, update, maintain and protect our Platform, Websites and business.
   This includes use of Other Information to support delivery of the Platform
   under a Customer Agreement, prevent or address service errors, security or
   technical issues, analyze and monitor usage, trends and other activities or
   at an Authorized User’s request.
 * As required by applicable law, legal process or regulation.
 * To communicate with you by responding to your requests, comments and
   questions. If you contact us, we may use your Other Information to respond.
 * To send emails and other communications. We may send you service, technical
   and other administrative emails, messages and other types of communications.
   We may also contact you to inform you about changes in our Platform, our
   Platform offerings and important Platform-related notices, such as security
   and fraud notices. These communications are considered part of the Platform
   and you may not opt out of them. In addition, we sometimes send emails about
   new product features, promotional communications or other news about Axonify.
   These are marketing messages so you can control whether you receive them.
 * In addition, we may contact you about new product features, promotional
   communications or other news about Axonify. We will only send you commercial
   messages if you agree to receive them. You can control this process and have
   the ability to opt-in to these messages or unsubscribe should you no longer
   wish to receive any commercial messages from us.
 * We may de-identify and aggregate Other Information.
 * To investigate and help prevent security issues and abuse.

If Information is aggregated or de-identified so it is no longer reasonably
associated with an identified or identifiable natural person (that is, no longer
considered personal information), Axonify may use it for any business purpose. 


DATA RETENTION

Axonify will retain Customer Data in accordance with a Customer’s instructions,
including any applicable terms in the Customer Agreement and Customer’s use of
Platform functionality, and as required by applicable law. Axonify may retain
Other Information pertaining to you for as long as necessary for the purposes
described in this Privacy Policy. This may include keeping your Other
Information for the period of time needed for Axonify to pursue legitimate
business interests, conduct audits, comply with (and demonstrate compliance
with) legal obligations, resolve disputes and enforce our agreements.


HOW WE SHARE AND DISCLOSE INFORMATION

This section describes how Axonify may share and disclose Information. Customers
determine their own policies and practices for the sharing and disclosure of
Information, and Axonify does not control how they choose to share or disclose
Information.

 * Customer’s Instructions. Axonify will solely share and disclose Customer Data
   in accordance with a Customer’s instructions, including any applicable terms
   in the Customer Agreement and Customer’s use of Platform functionality, and
   in compliance with applicable law and legal process.
 * Customer Access. Administrators, Authorized Users and other Customer
   representatives and personnel may be able to access, modify or restrict
   access to Other Information. This may include, for example, your employer
   using Platform features to export logs of CustomerZone activity, or accessing
   or modifying your profile details.
 * Third Party Service Providers and Partners. We may engage third party
   companies or individuals as service providers or business partners to process
   Other Information and support our business. These third parties may, for
   example, provide virtual computing and storage services.We will ensure that
   any third party processing your information on our behalf does so in
   compliance with this Policy and applicable law.
 * Corporate Affiliates. Axonify may share Other Information with its corporate
   affiliates, parents and/or subsidiaries.
 * Aggregated or De-identified Data. We may use aggregated or de-identified
   Other Information for any purpose. For example, we may share aggregated or
   de-identified Other Information with prospects or partners for business or
   research purposes, such as telling a prospective Axonify customer the average
   amount of time spent within a typical CustomerZone.
 * To Comply with Laws. If we receive a request for information, we may disclose
   Other Information if we reasonably believe disclosure is in accordance with
   or required by any applicable law, regulation or legal process.
 * With Consent. Axonify may share Other Information with third parties when we
   have consent to do so.

Information Security

Axonify makes reasonable efforts to ensure that any Information you provide is
maintained in a secure environment. Unfortunately, no data transmission over the
Internet can be guaranteed to be 100% secure. While we strive to protect your
Information, Axonify cannot warrant the security of any Information you transmit
to us or from our Platform or Websites, and you do so at your own risk.

Axonify has implemented and maintains reasonable and appropriate security
measures, procedures and practices to protect against the loss and unauthorized
access, use, modification, destruction or disclosure of your Information while
it is in our custody or under our control.  For example, we use TLS encryption,
firewalls, anti-virus and system security monitoring.

We also limit access to your Information to those employees, contractors and
agents who have a business need to know.


CHANGES TO THIS PRIVACY POLICY

Axonify may change this Privacy Policy from time to time. Laws, regulations and
industry standards evolve, which may make those changes necessary, or we may
make changes to our business. We will post the changes to this page and
encourage you to review our Privacy Policy to stay informed. If we make changes
that materially alter your privacy rights, Axonify will provide additional
notice, such as via email or through the Platform. If you disagree with the
changes to this Privacy Policy, you should contact your Employer to deactivate
your Platform account. Contact your Employer if you wish to request the removal
of Personal Data under their control.

Data Residency and Global Access - Platform

Data protection laws in certain jurisdictions differentiates between the data
controller and data processor of information. In the case of the Platform the
Customer is the data controller and Axonify is the data processor.

Each Customer has a data residency choice to make when the account is
established. Currently they can select to have data stored in the US region or
in the EU region (Belgium with back-up in the Netherlands).

While the data will be stored as chosen by each Customer based on the above,
Axonify personnel may access the data from other locations outside of the
specified region. The data will continue to reside in the region selected by the
Customer.

By accepting this Privacy Policy, or providing us with any personal information,
you agree to the above data residency conditions as chosen by your Employer.

Data Residency and Global Access - Websites

Axonify processes and stores personal information and may use third party
providers who may have server(s) based in Canada and the U.S.  

If you are located outside of Canada or the U.S, your personal information and
other information that we collect through this Website may be transferred to
Canada or the U.S, for the purposes described above.  By accepting this Privacy
Policy, using this Website or providing us with any personal information, you
agree to the transfer of information to Canada or the U.S. or to the U.S. from
Canada, as the case may be.

Links to third party Websites

The Website may contain links to third party websites, plug-ins and
applications. Clicking on those links or enabling those connections may allow
third parties to collect or share data about you.  Axonify neither owns nor
controls these third-party websites and accordingly assumes no responsibility
for the information practices of those websites. You should inform yourself with
the privacy policies (if any) of those third-party websites.

Withdrawal of Consent

If you wish to withdraw (revoke) your consent for the collection, use or of your
Information or Personal Information through the Website at any time, please
contact us at dataprivacy@axonify.com. Your withdrawal of consent is not
retroactive, since Axonify may already have used your information for the
purposes described here; it will be applied on a go-forward basis.

If you wish to withdraw (revoke) your consent from the Platform you will need to
contact your Employer.

Notices

Notice to California Residents

Pursuant to Section 1798.83 of the California Civil Code, residents of
California have the right to request from a business, with whom the California
resident has an established business relationship, certain information with
respect to the types of personal information the business shares with third
parties for direct marketing purposes by such third party and the identities of
the third parties with whom the business has shared such information during the
immediately preceding calendar year. To request a copy of this information or to
opt out of these disclosures, please contact our Privacy Officer at
dataprivacy@axonify.com.

European Economic Area (EEA) Notice

If you are located in a country in the European Union (EU) and utilize our
Websites tools which are offered to EU residents, or if we collect, track, use
or process in some other way your personal information collected from you or
through your use of our Websites, or we transfer that personal information, we
will do so in accordance with this Privacy Policy, and in compliance with
applicable requirements of the General Data Protection Regulation (EU 2016/679)
(GDPR).

Transfers of Personal Information

For Customer Data, Axonify is a data processor and responsible for your personal
information, which Axonify processes and stores in the region selected by the
Customer. Any personal data for which we are the data controller, including
“Other Information,” will be processed by us and any third parties we engage in
this respect. This includes transferring and otherwise processing data outside
of the EEA, which will only be done in accordance with this Policy.

The European Commission has decided that Canada ensures an adequate level of
protection of individuals’ personal information. Axonify may use the following
safeguards when transferring your personal information to a country, other than
the Customers’ selected region, that is not within the EEA:

(a)  Only transfer your personal data to countries that have been deemed by the
European Commission to provide an adequate level of protection for personal
information;

(b)  Where we use certain service providers, we may use specific contracts
approved by the European Commission which give personal data the same protection
it has in the EU.

Opt-in

If you are an EU resident, we may only collect your data using cookies and
similar devices on our Websites, and then track and use your personal
information where you have first consented to that. We will not automatically
collect personal information from you as described above unless you have
consented to us doing so. If you consent to our use of cookies and similar
devices, you may at a later date disable them. In order to disable cookies
please see our Cookies Policy.

Your Legal Rights

Under certain circumstances, you may have rights under the data protection laws
in relation to your personal information, including the right to:

 *        Request access to your personal information
 *        Request correction of your personal information
 *        Request erasure of your personal information
 *        Object to processing of your personal information
 *        Request restriction of processing your personal information
 *        Request transfer of your personal information
 *        Right to withdraw (revoke) consent

If you wish to exercise any of these rights, please contact our Privacy Officer
and/or click here to find out more information about what we may need from you
and the time in which we should respond.

Contact our Privacy Officer

Axonify is responsible for personal information under its control and has
designated a Privacy Officer who is accountable for this Privacy Policy and
applicable Canadian governing laws. Should you have any questions about your
personal information or Axonify's privacy practices, please contact our Privacy
Officer at the information below.

In relation to our Websites users may contact us with requests that we delete
their personal information from our systems, or to request access or correction
to their personal information. We will attempt to accommodate such requests to
the extent possible. In relation to the Platform user must contact your Employer
to request the deletion of personal information from the Platform. If all such
information is deleted from our systems, your account may become deactivated. In
any event, we may retain an archived copy of your records as required by law or
for legitimate business purposes.

The Privacy Officer may be contacted at:

Axonify, Inc.

450 Philip St., Waterloo, Ontario Canada

dataprivacy@axonify.com

519-585-1200 ext 208

You may also contact the Privacy Commissioner of Canada at:
http://www.priv.gc.ca/ or by telephone at: 1-800-282-1376.

[Last reviewed December, 2021]

_______________________________

Details for Clicks Through - European Economic Area (EEA) section

Your Legal Rights

Right to request access to your personal information (commonly known as a "data
subject access request"). This enables you to receive a copy of the personal
information we hold about you and to check that we are lawfully processing it.

Right to request correction of the personal information that we hold about you.
This enables you to have any incomplete or inaccurate information we hold about
you corrected, though we may need to verify the accuracy of the new information
you provide to us.

Right to request erasure of your personal information. This enables you to ask
us to delete or remove personal data where there is no good reason for us
continuing to process it. You also have the right to ask us to delete or remove
your personal information where you have successfully exercised your right to
object to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal information to comply
with local law. Note, however, that we may not always be able to comply with
your request of erasure for specific legal reasons, which will be notified to
you, if applicable, at the time of your request.

Right to object to processing of your personal information where we are relying
on a legitimate interest (or those of a third party) and there is something
about your particular situation which makes you want to object to processing on
this ground as you feel it impacts on your fundamental rights and freedoms. You
also have the right to object where we are processing your personal information
for direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information that override your
rights and freedoms.

Right to request restriction of processing of your personal information. This
enables you to ask us to suspend the processing of your personal information in
the following scenarios: (a) if you want us to establish the data's accuracy;
(b) where our use of the information is unlawful but you do not want us to erase
it; (c) where you need us to hold the information even if we no longer require
it as you need it to establish, exercise or defend legal claims; or (d) you have
objected to our use of your personal information but we need to verify whether
we have overriding legitimate grounds to use it.

Right to request the transfer of your personal information to you or to a third
party. We will provide to you, or a third party you have chosen, your personal
information in a structured, commonly used, machine-readable format. Note that
this right only applies to automated information which you initially provided
consent for us to use or where we used the information to perform a contract
with you.

Right to withdraw consent at any time where we are relying on consent to process
your personal information. However, this will not affect the lawfulness of any
processing carried out before you withdraw your consent. If you withdraw your
consent, we may not be able to provide certain products or services to you. We
will advise you if this is the case at the time you withdraw your consent.

Information for EU residents who wish to exercise their legal rights

No Fee Usually Required

You will not have to pay a fee to access your personal information (or to
exercise any of the other rights). However, we may charge a reasonable fee if
your request is clearly unfounded, repetitive or excessive. Alternatively, we
may refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us to confirm your
identity and ensure your right to access your personal data (or to exercise any
of your other rights). This is a security measure to ensure that personal
information is not disclosed to any person who has no right to receive it. We
may also contact you to ask you for further information in relation to your
request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it
may take us longer than a month if your request is particularly complex or you
have made a number of requests. In this case, we will notify you and keep you
updated.

UK Supervisory Authority

The UK supervisory authority for data protection issues is the Information
Commissioner’s Office www.ico.org.uk

Last reviewed December, 2021




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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
Cookie Policy
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

MARKETING COOKIES

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.


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more information about the cookies we use, please see our cookie policy

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