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Policy & SafetyImportant Policy Updates
Graggle
February 25, 2022
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Hello folks, it’s Important Announcement Day™: we’re updating our Terms of
Service, Privacy Policy, and Community Guidelines!


Discord has evolved in the past couple years (huge understatement, we know!).
There are many more of you here now, and Discord has done some growing and
changing to support all of you. As part of that growth, we want to make sure
that our policies reflect our priorities and commitments to each other. 


So, you might ask, what’s actually changing? We wanted to call out some key
updates here:


 * More clarity and less legalese: You’ll notice that we rewrote our Terms of
   Service and Privacy Policy so that mere mortals can understand them clearly.
 * How we use your information: We’ve provided more detail what information we
   collect, how we use and share it, and how you can control your privacy on
   Discord.
 * Public and private spaces: We want everyone to understand the difference
   between posting in public servers, like those you can find in Server
   Discovery, and private servers and conversations, and make sure you choose
   the appropriate space, features, and settings for you and your content.
 * New and updated Community Guidelines: To help make Discord a safer place for
   everyone, we are prohibiting harmful misinformation and will now consider
   off-platform behavior in some cases. We’ve also updated the protected
   attributes in our hate speech policy to include caste, gender identity, age,
   serious illness, and more. 
   

You can find a more detailed summary of the changes at the links below, but
please do read the revised policies, as they are what actually govern your use
of Discord:


 * Terms of Service Updates
 * Privacy Policy Updates
 * Community Guidelines Updates
   

These changes go into effect on March 28, 2022 — we’re telling you about them
now so you can understand what’s changing before then. To agree to the changes,
all you have to do is keep using Discord. If you don’t agree, you should stop
using Discord (though we’d be very sad to see you go).


We put a lot of thoughts and feels into these updates — they reflect our
commitment to each other and the entire Discord community, and taken together,
they make Discord possible.


Thanks for reading, and let’s keep Discord awesome!
‍‍


TERMS OF SERVICE UPDATES


Ah, the Terms of Service: everyone’s favorite thing to read. Below you’ll find a
summary of the key updates, but please do read the full Terms of Service, as
they are what actually govern your use of Discord. The terms may look new,
because we’ve really tried to make it all easier to understand, but much of the
substance remains unchanged. The new terms go into effect on March 28, 2022.


Here’s what’s been updated:


 * Improved readability. We cut down on “legalese” and use clearer language and
   clear examples. We want you to understand exactly what we do and don’t do
   (and what you can and can’t do).
 * Leveled up. We've also updated our Terms of Service to reflect changes in the
   law and our growing international presence. 
 * Improved organization. Where it makes sense, we’ve separated out some
   specialized terms into new policies (like our Copyright & IP Policy and Paid
   Services Terms) so they’re easier to find when you need them. 
 * Clarified how our policies relate to local laws. Last, we've clarified
   throughout that our Terms are not intended to win out over any local laws
   that cannot be waived or overridden, and we've made clearer how to resolve
   disputes based on where you reside.
   ‍
   


PRIVACY POLICY UPDATES


Since the beginning of Discord, we’ve intentionally pursued a business model
that doesn’t rely on our users’ data and these updates are no different. Below
you’ll find a summary of the key updates to the Privacy Policy, but please do
read the full policy, as it actually governs your use of Discord. The changes go
into effect on March 28, 2022.


Here’s what’s new:


 * Improved readability. Like the Terms, we’ve made this easier to understand
   and used plain language where we can.
 * Leveled up. We've also made updates to reflect changes in the law and our
   growing international presence. For example, we’ve clarified for European
   users who the “data controller” is for your personal data and how we transfer
   that data internationally. 
 * Clarified how we use your information. We’ve added more detail on the
   information we collect and how we use and share it, including with our
   service providers like Google, Stripe, and PayPal, and with advertising
   platforms when we promote Discord on other sites.
 * More detail on user controls. We’ve also added more information on how you
   can control your privacy on Discord, including how you can manage your
   content and restrict our processing of your data.
 * Updated how we describe our services. As Discord has evolved, it’s become
   clear that not all spaces on Discord are the same. While many communities
   keep their invite-link closely guarded, other servers, like those in the
   Server Discovery section, are open to anyone on (or sometimes off) Discord.
   When you post in those public communities, you expect that content to be
   widely available, and we may use that content to help us improve our services
   and make Discord safer. At the same time, the majority of servers remain
   accessible only with a private invite link, and the messages you send in
   these private communities (and DMs) are kept private unless content raises
   Trust & Safety concerns. We want everyone to understand the difference
   between posting in public and private spaces and make sure you choose the
   appropriate space, features, and settings for you and your content.
   ‍
   


COMMUNITY GUIDELINES UPDATES


Our Community Guidelines define what is and isn't allowed on Discord, and help
ensure that everyone has a positive experience here. We want everyone to find
belonging on Discord, but never at the expense of others. Below you’ll find a
summary of the key updates, but please do read the full guidelines, as they
actually govern your use of Discord. The changes go into effect on March 28,
2022.


Our communities have evolved so much in the last year and a half. As the
Internet and our societies face new problems, so does Discord. We're adding
three new guidelines to cover evolving platform issues:


 * Misinformation. Content that is false or misleading and may lead to
   significant risk of physical or societal harm may not be shared on Discord.
   Examples of harm that we consider include damaging physical infrastructure,
   injury to others, preventing participation in civic processes, and
   endangering public health. 
 * Malicious impersonation. Do not coordinate or participate in malicious
   impersonation of an individual or an organization. (Satire and parody are
   okay!)
 * Spam and platform manipulation. With more users comes more spam. Do not use
   Discord to spam, manipulate engagement, or disrupt other users’ experiences,
   including coordinated behaviors to influence or disrupt conversations using
   bots, fake accounts, multiple accounts, or other automation. 
   

We’ve also updated some of our existing guidelines to better support our
communities:


 * Age-restricted. We will stop using the term “NSFW (Not Safe For Work)” as it
   is confusing, overloaded with different meanings, and not easy to translate
   for Discord users around the world. We will instead refer to content that
   requires a verified age of 18 or older as “age-restricted.”
 * Hate speech. We are adding caste, gender identity, age, and serious illness
   as protected attributes to our hate speech policy.
 * Off-platform behaviors. We will now consider relevant off-platform behaviors
   when making policy and enforcement assessments. This includes membership or
   association with a hate group, illegal activities, and hateful, violent
   sexual, or other types of violent acts.
 * Excessive violence and gore. We clarified what we consider excessive violence
   and gore. We do not allow real media depicting gore, excessive violence, or
   animal harm (including bestiality), especially with the intention to harass
   or shock others. There are some exceptions for educational, news, or artistic
   purposes.‍
 * Malicious reporting. Our support teams are taking a stronger line against
   false, malicious, or spammy reports. If you are found to be reporting in bad
   faith, we may take action against your account.
   ‍

UPDATED 02/25/2022




THE AUTHOR
Graggle
Strong and brave, Graggle is the biggest of the bunch with an even bigger heart.
He'd protect his friends at any cost, making him the perfect fit for discussing
anything safety-related at Discord.

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