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Case Studies


PAYPAL

Keeping the pain out of payments






OVERVIEW

Learn about Acoustic's multimillion dollar impact on PayPal, how the
company boosted transactions per customer, and was able to quickly fix online
issues 


CHALLENGES

PayPal Holdings, Inc. boasts more than 260 million active accounts but lacked
visibility into their customer experience issues. How can it quickly and
proactively find and fix user struggle issues and ensure each customer
experience is positive and hassle-free?


SOLUTION

The company deployed a customer experience analytics solution–Tealeaf by
Acoustic–to gain the visibility it needed to find, visualize, and define
customer experience issues and correct struggles or obstacles quickly. Millions
of dollars in conversions are saved on a regular basis. PayPal operates a global
digital payments platform that allows consumers and merchants to send and
receive money in 200+ markets worldwide. PayPal processes billions of
transactions globally each year and needs each customer experience to be simple,
fast and frictionless across every device, system and channel.


RESULTS

With Acoustic, PayPal was able to gain insight into all transaction experiences
to proactively identify and resolve issues. 


ABOUT

About PayPal Holdings, Inc.

Headquartered in San Jose, California and founded in 1998, PayPal operates a
global digital payments platform that allows consumers and merchants to send and
receive money in more than 200 markets worldwide. In addition to its Payments
Platform, the company also offers a variety of payment solutions, including its
PayPal, PayPal Credit, Venmo and Braintree products. As of December 2018, PayPal
boasted 267 million active accounts, including 21 million active merchant
accounts, and reported USD 15.45 billion in revenue.


DETAILS

BENEFITS

Proactive data analysis

Faster customer experience KPIs

Save time fixing friction

INDUSTRY

Financial Markets


LEARN HOW ACOUSTIC CAN HELP YOU SUCCEED AS WELL

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