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 * العربية


SUGGESTIONS AND COMPLAINTS



Name:



Email:



Phone Number:



Branch:



Suggestion of Complaint?

ComplaintSuggestion

Suggestions and complaints:





Δ



To improve the banking services and strengthen partnerships with our customers,
we at LINC Bank are keen to allow our customers to submit complaints by the
following ways:

 * Customer Complaints Unit fixed landline: 065006332.
 * In person by visiting the Customer Complaints Unit in the Headquarter during
   official working hours.
 * By mail to:
   * Compliance Control Department – Customer Complaints Unit – LINC Bank –
     Headquarter
     O. Box (950661) – Postal Code (11195)
 * Fax No. (065007109).
 * Through email to the Customer Complaint Unit: customerscomplaintunit@cab.jo
 * Through the complaint boxes available at all the bank’s branches.

 

Complaint Handling Period

Dear customer,

Please note that we will respond to the complaint within (10) working days from
the date of receiving the complaint unless the nature of the complaint requires
a more extended period. In all cases, the period for responding to the complaint
will be at most (30) working days from submitting the complaint, and you will be
notified.

 

In the event that you are not satisfied with the response to the complaint, you
can resort to the Central Bank of Jordan or the judiciary, noting that you can
communicate with the Central Bank of Jordan by the following ways:

 * The website of the Central Bank of Jordan.
 * The email of the Financial Consumer Protection Department: fcp@cbj.gov.jo.
 * Call (064630301) or visit the Central Bank of Jordan.







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