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AUTOMATE OPERATIONS WITH AVENUE



Real-time alerts and workflow automation




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Trusted by operations teams in every industry





Get started with templates


SPEND LESS TIME SEARCHING FOR ISSUES AND MORE TIME SOLVING

Use Avenue to build systems around the problems you solve everyday.


 * STORE CLOSED EARLY
   
   Notify #ops when a store has no sales within 30 min of closing. If this
   happens >5 times escalate to #general-manager


 * UPSELL OPPORTUNITY
   
   Notify #sales when organization has only 5 more seats available in account
   plan.
   
   
   


 * FIELD OPS ISSUE
   
   Notify #regional-manager when field ops issue submitted via slack form.
   Escalate to #GM if unresolved after 7 days


 * SLA AT RISK
   
   Notify the #cx-associate when SLA at risk of breach. Escalate to #cx-manager
   if unresolved after 1 hr.


 * SALES GOAL HIT
   
   Notify #sales-managers when monthly revenue > $1M.
   
   
   
   
   
   


 * FRAUD ALERT
   
   Notify #risk-ops when customer places charge >$1,000. Escalate to @CFO if
   unresolved after 2hr.


 * STORE CLOSED EARLY
   
   Notify #ops when a store has no sales within 30 min of closing. If this
   happens >5 times escalate to #general-manager


 * UPSELL OPPORTUNITY
   
   Notify #sales when organization has only 5 more seats available in account
   plan.
   
   
   


 * FIELD OPS ISSUE
   
   Notify #regional-manager when field ops issue submitted via slack form.
   Escalate to #GM if unresolved after 7 days


 * SLA AT RISK
   
   Notify the #cx-associate when SLA at risk of breach. Escalate to #cx-manager
   if unresolved after 1 hr.


 * SALES GOAL HIT
   
   Notify #sales-managers when monthly revenue > $1M.
   
   
   
   
   
   


 * FRAUD ALERT
   
   Notify #risk-ops when customer places charge >$1,000. Escalate to @CFO if
   unresolved after 2hr.


 * STORE CLOSED EARLY
   
   Notify #ops when a store has no sales within 30 min of closing. If this
   happens >5 times escalate to #general-manager


 * UPSELL OPPORTUNITY
   
   Notify #sales when organization has only 5 more seats available in account
   plan.
   
   
   


 * FIELD OPS ISSUE
   
   Notify #regional-manager when field ops issue submitted via slack form.
   Escalate to #GM if unresolved after 7 days


 * SLA AT RISK
   
   Notify the #cx-associate when SLA at risk of breach. Escalate to #cx-manager
   if unresolved after 1 hr.


 * SALES GOAL HIT
   
   Notify #sales-managers when monthly revenue > $1M.
   
   
   
   
   
   


 * FRAUD ALERT
   
   Notify #risk-ops when customer places charge >$1,000. Escalate to @CFO if
   unresolved after 2hr.


 * STORE CLOSED EARLY
   
   Notify #ops when a store has no sales within 30 min of closing. If this
   happens >5 times escalate to #general-manager


 * UPSELL OPPORTUNITY
   
   Notify #sales when organization has only 5 more seats available in account
   plan.
   
   
   


 * FIELD OPS ISSUE
   
   Notify #regional-manager when field ops issue submitted via slack form.
   Escalate to #GM if unresolved after 7 days


 * SLA AT RISK
   
   Notify the #cx-associate when SLA at risk of breach. Escalate to #cx-manager
   if unresolved after 1 hr.


 * SALES GOAL HIT
   
   Notify #sales-managers when monthly revenue > $1M.
   
   
   
   
   
   


 * FRAUD ALERT
   
   Notify #risk-ops when customer places charge >$1,000. Escalate to @CFO if
   unresolved after 2hr.

Product Video


NEVER MAKE THE SAME MISTAKE TWICE

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Feature Details


OPERATIONAL SYSTEMS ARE COMPOSED OF THREE PARTS

1. Rules-based alerts for gaps

Add visibility to all the known cracks in your system



2. Playbooks to close the loop



3. Quantitative metrics to improve




How Avenue Works


UNLOCK OPERATIONAL EXCELLENCE


CONNECT TO ANYTHING

Avenue connects to your data whether it's in Google Sheets or Postgres. No more
dashboard sweeps or constantly staring at color-changing Google Sheets. Let
Avenue take on the work of monitoring for you and alert the right people at the
right time.





BUILT FOR OPERATORS

Simple drag-and-drop playbook builder, create alerts from visual editor, or get
started with our Operational AI Copilot ✨








NO MORE CONTEXT-SWITCHING

Meet your teams where they are and build the coordination layer for your
company. Avenue can easily create and sync alerts across any tool. Sync your
Slack threads and Linear comments to keep your Ops and Eng type seamlessly
connected. No more context switching, sync messages everywhere.

What people are saying


OPERATORS LOVE AVENUE


MARK DE PAOLA

Head of CX, Slash

Avenue is literally insane. The most impressed I've been with a platform ever.


ALEJANDRO LOZANO

COO, Vitau

We don’t have to search for operations issues anymore. Avenue surfaces problems
for us and ensures they get resolved.


JAMES EVANS

CEO, CommandBar

Avenue allows us to actually operationalize a bunch of signals that we know we
should be tracking but never got around to. It turns alert building into a <5
minute task.


CHARLES WONG

Product Manager, Up&Up

Avenue is very, very reliable. That brings a lot of peace of mind to someone
like me, who’s responsible for maintaining all the plumbing.


LORENZO CARLISLE

BizOps Lead, Fair Square

Avenue is the backstop for our business.


BOWIE CHEUNG

Co-Founder and CEO, Pepper

Avenue lets us easily monitor our increasingly complex system. From customer
activity and order inaccuracy to fraud reviews and QA, Avenue keeps our team
alert to what’s important, at all times.


JOHN ELETTO

Software Engineer, Stable

With Avenue, not only are we able to save around 4 hours a week by not
constantly checking dashboards, but it’s inspiring us to continue finding new
ways of monitoring our processes and improving our operations.


JAKE POLINER

Chief of Staff, APFusion

Avenue has 10x'd our operational efficiency and increased visibility to the
progress of our teams' top priorities. Avenue allows us to stay proactive,
ensuring our end customer's satisfaction on our platform.


LENNY RACHITSKY

Product Lead, Airbnb

Avenue is a must-have tool for operationally complex companies. It’s what I wish
the ops teams at Airbnb had to automate their day-to-day operations, instead of
pulling away precious eng resources.


ILONA MILLER

Central Ops, Blank Street

Avenue seamlessly integrates with our existing tools. The intuitive interface
empowers our non-technical team members to easily navigate and leverage its full
potential. The automatic assignment of tickets, priority levels, and playbooks
have revolutionized our field teams' efficiency, providing immediate support and
streamlined ticket tracking. The development team is highly responsive,
professional, and talented and ensures our needs are met promptly. Avenue is
truly a game-changer for our business.


NIGEL KOH

BizOps Lead, AngelList Ventures

Operations teams manage a lot of manual work that often goes untracked and is
therefore difficult to quantify. It was helpful to implement a tool like Avenue
which lets us understand in more detail the activity of our operations team, how
frequent certain problems occur, the SLAs of resolving them, and have a baseline
to measure improvements over time.

All-in-one tool for ops


BECOME OPERATIONALLY EXCELLENT



ALERT EVERYTHING

Stay ahead with real-time notifications on important KPIs, igniting prompt
action




ALL YOUR PLAYBOOKS IN ONE PLACE

Power accountability and resolution with automated, context-driven action plans



QUANTIFY YOUR OPS

Continually improve your ops: reduce volume, time to response, and more.



MEET YOUR TEAMS WHERE THEY ARE

Sync messages and file uploads between Slack, Asana, Zendesk, Notion, and all
our integrations



ORGANIZED CALM

Dynamic tags and labels for everything to make search and retro as easy as pie





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SCALE OPERATIONS, NOT HEADCOUNT

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Y Combinator

Slack Fund

Accel

Flexport

Lachy Groom

Elad Gil



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