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Text Content

ConfigMgr & Intune Solutions


Application & Patch Management
Automatically package and update third-party applications

ConfigMgr Solutions



Advanced Reporting and Analytics
Reporting and patch compliance dashboards for ConfigMgr

MEM Patching Optimizer
A free tool to analyze and improve ConfigMgr/WSUS health

Solutions for Home Users



Patch My PC Home Updater
Keep your home computer updated and secure

×

Product Resources


Supported Applications
List of supported applications in our catalog
Catalog Release History
View recent updates to our application catalog
Feature Requests
Request new or up-vote existing feature request
Product Roadmap
Recently shipped and current ongoing projects
Release Notes
Product preview and production release notes

Partners, Resellers & MSPs


Partners and Resellers
Information for Partner and Reseller programs

Managed Service Providers
MSP pricing and next steps

Getting Started



30-Day Free Trial
Full-access risk-free trial of Patch My PC

Schedule Setup Call
Get help from an engineer with installing and integrating our solutions with
ConfigMgr or Intune
Setup Documentation
View documentation on how to set up our products

Resource Center


Knowledge Base Articles
Frequently Asked Questions
ROI Calculator
Customer Reviews

Patch My PC Blog

Patch Tuesday Blog
×

Enterprise Support


Open a Support Case
Create a support case for enterprise customers
Support Forum
View our support forum for enterprise customers

Setup & Review Guidance


Schedule Setup Call
Get help from an engineer with installing and integrating our solutions with
ConfigMgr or Intune
Schedule Environment Review
Review an existing installation, ask questions and learn best practices about
our solution

Home User Support


Support Forum
All support for our home updater is on our forum
×

Company



About Us
Learn about Patch My PC and its history

Our Values
The embodiment of Patch My PC
Meet Our Team
Meet the team behind Patch My PC

Career Opportunities


Careers
Start your new career at Patch My PC
Get in Touch

Contact Us
Let us know how we can help
×
 * Solutions3
 * Resources3
 * Support3
 * Pricing
 * Company3

 * Solutions3
 * Resources3
 * Support3
 * Pricing
 * Company3


Request a Quote
Schedule Demo

PATCH MY PC FAQ’s


FREQUENTLY ASKED QUESTIONS


WE’VE PUT TOGETHER A LIST OF COMMONLY ASKED QUESTIONS


FAQS: QUESTIONS AND ANSWERS FOR ENTERPRISE CUSTOMERS

Our FAQs will help answer many of the most common questions we get related to
our enterprise product for Microsoft SCCM and Intune.

If you don’t find the answer you are looking for, please email us using our
contact form.





GENERAL, NEXT STEPS, AND RESOURCES

GETTING STARTED WITH PATCH MY PC

If you are looking into Patch My PC for the first time, we recommend performing
the followings steps.






STEP 1️⃣: SCHEDULE A LIVE DEMO

If you're researching Patch My PC, we recommend scheduling a free live demo with
an engineer from our team. Live demos are technical and will be a complete
walkthrough of the installation and configuration of our product, and you can
ask any questions during the session.


k


STEP 2️⃣: REQUEST A FREE TRIAL

If you like what you saw in the live demo and you're ready to take our product
for a spin, you can request a free full-access 30-day trial.





STEP 3️⃣: INSTALL THE PUBLISHER

Once you have the trial license, you're ready to start the installation! You can
schedule a free setup call with an engineer, or we have our step-by-step docs if
you want to install it yourself.





STEP 4️⃣: REQUEST PRICING

You can request a quote if you think our product is a good fit. In addition,
there are a variety of payments options for purchasing.





STEP 5️⃣: PURCHASE YOUR SUBSCRIPTION

After receiving a quote, you can purchase using any of the following methods.





STEP 6️⃣: ENJOY ROI

Lastly, don't forget to enjoy the return on investment (ROI) you get when using
our product!






DOES PATCH MY PC HAVE A COST JUSTIFICATION OR RETURN ON INVESTMENT (ROI)
SUMMARY?

We do, you can find an article the covers the ROI of our product at Patch My PC
Cost Justification and Return on Investment (ROI)

DOES PATCH MY PC HAVE A DATA SHEET / WHITE PAPER?

Yes, you can download our data sheet (pdf) to learn more about our product
features and pricing.

IS THERE A TRIAL CATALOG AVAILABLE FOR PROOF OF CONCEPT?

Yes, we have two options you can use for evaluation purposes.

OPTION 1: 30-DAY FULL ACCESS TRIAL

The most common evaluation option is a full-access 30-day trial that can be
requested at Request a Free Trial: Patch My PC for Microsoft SCCM or Intune. The
full trial is valid for 30-days and is not feature or product limited. A 30-day
full trial can automatically convert into a paid subscription if you decide to
purchase.

OPTION 2: LIMITED TRIAL MODE

The limited trial mode can be enabled using the checkbox in the General tab of
the Publisher. The limited trial only contains a subset of supported products,
including:

- Amazon Corretto 8 (x86)
- Amazon Corretto 8 (x64)
- Mozilla Firefox (x86 en-US)
- Mozilla Firefox (x64 en-US)
- Remote Desktop Manager
- Microsoft Power BI Desktop (x86)
- Microsoft Power BI Desktop (x64)
- VLC Media Player (EXE-x86)
- VLC Media Player (EXE-x64)
- VLC Media Player (MSI-x86)
- VLC Media Player (MSI-x64)
- Zoom Meetings (User-x64)
- Zoom Meetings (MSI-x64)
- Zoom Meetings (MSI-x86)

If you want to try the limited trial catalog using the ConfigMgr in-console
publishing, enter this URL in the add custom catalog
https://patchmypc.com/trial-catalog-download

WHAT ARE THE SUPPORT OPTIONS, HOURS AND COST?

Support is included in your catalog subscription cost. Please see the details
below for support options and availability.

Support Options and Hours:

 * Email and Live Chat Support:
   * Monday - Friday | 2:00 AM - 9:00 PM (Eastern Time / UTC -5)
   * Monday - Friday | 12:00 AM - 7:00 PM (Mountain Time / UTC -7)
   * Monday - Friday | 6:00 AM - 1:00 AM (GMT Standard Time / GMT)
 * Phone Support (+1-800-250-2334, #2):
   * Monday - Friday | 3:00 AM - 9:00 PM (Eastern Time / UTC -5)
   * Monday - Friday | 1:00 AM - 7:00 PM (Mountain Time / UTC -7)
   * Monday - Friday | 7:00 AM - 1:00 AM (GMT Standard Time / GMT)
 * Critical Situation Support (+1-800-250-2334)
   * 24/7, choose to be transferred to the on-call engineer

Options to Contact Support:

 * Email / Open Support Case: Open support case
   *  Great place to start since the support form will guide you through
     attaching relevant logs
 * Forum Post: Create a forum topic for support
 * Live Chat: Click live chat at the bottom right of this page
 * Support Screenshare: Scheduled via Email after opening a support case
 * Call Us: +1-800-250-2334

We're a small team, but we think that will benefit your support experience. Our
support engineers are dedicated to one specific product. You won't be
transferred multiple times to get the answers you need. Don't take my word for
it. You can search the word "support" on our customer reviews page to see what
our customers are saying. - Justin Chalfant, Founder

WHAT'S THE DIFFERENCE BETWEEN THE ENTERPRISE PATCH, ENTERPRISE PLUS, AND
ENTERPRISE PREMIUM SUBSCRIPTIONS?

Please see the pricing chart below for a basic comparison of our subscriptions.
If you want a detailed feature-by-feature comparison, please see the
features-by-plan page.



Enterprise
Patch

For companies that need to deploy third-party updates via Microsoft Windows
Server Updates Services (WSUS)




$2/DEVICE/YR

$1,499 minimum starting price when purchasing

Request a Quote

Patch helps you stay more secure by...
N
Automate third-party updates in WSUS and ConfigMgr
N
Top ranked support in our category included at no additional cost
N
Advanced customization options for third-party updates when needed
N
Basic SSRS Reports for ConfigMgr software updates compliance
Enterprise
Plus

For companies that need to deploy third-party updates and automate application
packaging in Configuration Manager or Microsoft Intune




$3.5/DEVICE/YR

$2,499 Minimum starting price when purchasing

Request a Quote

Everything in Enterprise Patch and...
N
Automate third-party updates in WSUS, ConfigMgr, and Intune
N
Automate packaging of third-party applications in ConfigMgr and Intune
N
Advanced customization options for third-party application packages when needed
N
Advanced Intune deployment features with filters and dynamic assignments
Enterprise
Premium

For companies that need the functionality of Enterprise Plus with Advanced
Reporting and Analytics for Configuration Manager




$5/DEVICE/YR

$3,499 Minimum starting price when purchasing

Request a Quote

Everything in Enterprise Plus and...
N
Advanced reporting and analytics for ConfigMgr
N
View vulnerabilities and CVE scores in ConfigMgr with threat analytics
N
Perform real-time actions against ConfigMgr clients
N
Easily see battery health, disk-health, user rights, local group membership, and
much more for ConfigMgr clients




If you have any questions not addressed in the pricing chart above or on the
features by plan page, please get in touch with us, and we will be happy to
help.

For details about our legacy subscriptions Basic and Intune Essentials, please
see the following page: Basic and Intune Essentials Subscription.

WHAT IS THE ACCOUNT MANAGEMENT PORTAL AND HOW DO I OBTAIN MY LOGIN LINK?

The Account Management Portal is a way for our customers to view their account
information such as license ID, telemetry data, expiration dates, billing
information, and contact information. If you haven't received a login link,
please send an email to sales@patchmypc.com, and we will send you your unique
link.


PURCHASING, DISCOUNTS, REFUNDS, AND DEVICE COUNT

ARE DISCOUNTS AVAILABLE FOR EDUCATION, NON-PROFIT, MULTI-YEAR, AND LARGE VOLUME?

EDUCATION DISCOUNTS

We offer a standard 15% discount for education customers. Please let us know in
the comments on the quote request form if you are an educational institution.

NON-PROFIT DISCOUNTS

We offer a standard 15% discount for non-profit organizations. Please let us
know in the comments on the quote request form if your organization is
non-profit.

VOLUME DISCOUNTS

For large purchases, volume discounts may be available based on the purchase
price. Adding a multi-year subscription will generally allow you to receive a
larger discount.

ARE MULTI-YEAR SUBSCRIPTIONS OFFERED?

Yes, we offer the following subscription lengths.

 * 1-year
 * 2-year
 * 3-year

CAN I EXCEED THE PURCHASED CLIENT COUNT WITHIN A SUBSCRIPTION PERIOD?

We try to reduce friction for our customers wherever possible. We allow up to
10% client growth within a subscription term from the initially purchased device
count. We determined 10% growth will cover normal device fluctuations within a
subscription period.

If you are in a scenario where the growth has exceeded 10%, please use our
contact form or email sales@patchmpc.com to determine if a true-up for the
current subscription period would be required.

CAN I EXCLUDE DEVICES THAT I WON'T DEPLOY THIRD-PARTY UPDATES TO FROM MY
LICENSED DEVICE COUNT?

Yes, you can exclude devices. If you have a scenario where you know you won't
deploy third-party updates to certain devices, departments, divisions,
etc. those endpoints can be excluded from your licensed device count.

We ask that you calculate your device count based on the devices that will
receive third party updates to the best of your ability.

A few examples of excluding devices could be:

 * Excluding servers, if they will not receive third third-party software
   updates or application from our service.
 * Mission-critical devices that can't receive third-party updates or
   applications.
 * Excluding departments that aren't applicable 
 * Mac devices
 * Linux devices

DOES PATCH MY PC HAVE ANY COMPETITOR COMPARISON DETAILS?

PATCH MY PC DOESN'T OFFER COMPETITOR COMPARISON AND HERE'S WHY

We don't offer a direct comparison that we create. As a company, we don't think
spending time researching, comparing, or copying competitors makes sense when we
have over 6,025 customers using our product and providing fantastic feedback
daily on our UserVoice. We use this feedback directly when adding new features
to our product Public Roadmap. We build our product based on customer feedback.
This philosophy is how our customers differentiate us when they switch to our
product from our competitors.

If you want a comparison, I would recommend starting with a live
demo and full-access free trial and compare the experience. If you have any
specific questions, feel free to book a 30-minute call with me! - Justin
Chalfant, Founder/CEO

YOU CAN REVIEW OUR GARTNER AND G2 REVIEWS AND COMPARISONS

You can review our Gartner and G2 customer reviews and competitor comparisons:

 * Patch My PC Vs. Ivanti (Gartner)
 * Patch My PC vs. ManageEngine (Gartner)
 * Patch My PC Vs. Ivanti (G2)
 * Patch My PC vs. ManageEngine (G2)

Patch My PC reviews sourced by G2

 

YOU CAN ALSO CHECK DISCUSSIONS ON REDDIT R/SCCM

 * Reddit - Are You Using Patch My PC? Would You Recommend It?
 * Reddit - Comparison matrix for third party patching tools
 * Reddit - Thoughts and Experiences on Ivanti
 * Reddit - Ivanti - 3rd Party Patch Management Thoughts?
 * Reddit - Evaluation Update/Patchmanagement-Solutions

CAN I UPGRADE MY EXISTING SUBSCRIPTION DURING THE MIDDLE OF THE SUBSCRIPTION
TERM?

Yes, you can always upgrade your subscription to a higher subscription-level.
The cost would be pro-rated based on the length remaining on your existing
subscription.

We do not offer a refund if you ever wanted to downgrade for an existing
subscription term.

CAN I USE THE SAME CATALOG SUBSCRIPTION IN MULTIPLE ENVIRONMENTS?

Yes, you can use the same catalog subscription in multiple locations or
environments within the same organization as long as the client count for all
sites is factored into the initial purchase.



For example, you could use the same catalog subscription in:

 * Development environment
 * Quality assurance environments
 * Production environments
 * Environments to separate servers and workstations
 * Multiple subsidiaries under the same parent company
 * Multiple environments, Azure tenants, or domains in the same company

If you are a consultant managing multiple different customer environments, you
need to purchase a separate subscription for each customer environment.

HOW ARE NOTIFICATIONS SENT OUT FOR SUBSCRIPTION RENEWAL REMINDERS?

We will send our renewal and expiration notifications out to the primary
contact(s) on the subscription at the following intervals:

 * 90 Days Before Expiration
 * 75 Days Before Expiration
 * 60 Days Before Expiration
 * 45 Days Before Expiration
 * 30 Days Before Expiration
 * 15 Days Before Expiration
 * 5 Days Before Expiration
 * 1 Day Before Expiration
 * 1 Day After Expiration - Expiration Notification

If you aren't sure the contacts associated with your account or need to add
additional employees for the renewal notifications, please use our Contact Us
Form.

HOW IS DEVICE COUNT TO PURCHASE DETERMINED?

You know your environment better than us. We use the honor system for allowing
you to determine your managed device count when requesting a quote.

If you plan to deploy third-party updates to all managed devices, using the All
Desktop and Server Clients member count would be a good option for ConfigMgr
customers. For Intune Customers, we recommend the Windows Intune enrolled
devices table from the Devices Overview page.

     

You can exclude machines where third-party updates will not be deployed, such as
Mac OS devices and other machines you want to exclude from your third-party
update deployment collections. For more details about excluding please see Can I
exclude devices?

IS THERE A MONEY-BACK GUARANTEE WITH A FULL REFUND?

Absolutely, if you don't love the experience, we offer a full money-back
guarantee for up to 180-days after purchasing.

WHAT ARE THE AVAILABLE PURCHASE AND PAYMENT METHODS?

PURCHASING DIRECTLY ONLINE:

 * Bank Transfer (ACH transfer)
 * American Express
 * Discover
 * MasterCard
 * Visa

PURCHASING USING PURCHASE ORDER:

 * Bank Check
 * Bank Transfer - (Wire/ACH transfer)
 * American Express
 * Discover
 * MasterCard
 * Visa

PAYMENT TERMS?

We use net-30 terms for any invoices unless otherwise agreed upon prior
to receiving a purchase order.

WHY DO SUBSCRIPTIONS HAVE A MINIMUM STARTING PRICE?

All subscription levels have a yearly minimum price, as shown below:

 * Minimum Yearly Price (Enterprise Premium) = $3,499
 * Minimum Yearly Price (Enterprise Plus) = $2,499
 * Minimum Yearly Price (Intune Essentials) = $1,999
 * Minimum Yearly Price (Enterprise Patch) = $1,499
 * Minimum Yearly Price (Basic) = $999 per year

We price our software subscription per-device cost very competitively, and we
believe our minimum starting price is priced appropriately for the value and
time savings. Please see Why is There a Minimum Price for Companies with Low
Device Counts? for a more detailed look.

--------------------------------------------------------------------------------



HERE IS A QUICK BREAKDOWN OF EVERYTHING THAT COMES WITH THE MINIMUM PRICING:

Average Savings of More than 5000 Hours

Regardless of device count, an average customer publishes 1,329 updates and
applications per year. It takes about 4.5 hours to package, test, and deploy an
application manually (Twitter survey). The base pricing ensures both small and
large companies get maximum time-saving.

Unlimited Support

No need to sign up for premium support upgrades. The minimum pricing includes
unlimited, in-house support from our top-tier engineers based in the United
States, United Kingdom, and Australia. This helps us provide seamless
experiences for all customers.

One-on-One Live Demo with an Engineer

Whether you want to see our product in action or you have questions about our
process, an engineer will present a live demo for you. In this demo, you can
learn about product installation, creating third-part applications, publishing
and deploying updates, reviewing dashboards, and troubleshooting.

One-on-One Setup Calls with an Engineer

Our engineering team will help you with the initial setup. This includes product
installation, publishing and deploying third-party updates, creating and
deploying applications, Microsoft Intune integration, and install compliance
reports

One-on-One Environment Review and Q&A Calls

For the existing setup, our team will review your setup and answer all your
questions. This service includes a review of installation and customization.
They will help you with Automatic Deployment Rule creation and install
compliance reports.

ARE SUBSCRIPTIONS AUTO-RENEWAL?

We do not have an option for auto-renewal at this time. Once a subscription has
been purchased, you will begin to receive renewal notifications 90 days prior to
expiration providing you with an option to easily request a renewal quote.




RESELLERS, DISTRIBUTORS, MSPS, AND PARTNERS

ARE RESELLERS SUBJECT TO STATE SALES TAX?

If your organization is sales tax-exempt (USA) and you wish to purchase and not
pay sales tax, we will need a copy of your organization's sales tax-exempt
document for your state.

We require all reseller organizations to provide a document stating that the
organization is authorized to resale software in your state.

All resellers not providing these documents will be subject to sales tax where
applicable.

HOW WILL THE PRODUCT BE DELIVERED FOR RESELLER PURCHASES?

When purchasing for a client as a reseller, you will need to enter primary
end-users information when requesting a reseller quote.

The license details for the catalog subscription will be sent directly to the
reseller, to send to their customer. Our licenses are assigned to the end user,
but live under the reseller in our system for billing purposes.

RESELLERS — QUOTES, TERMS, DISCOUNTS, AND DISTRIBUTION?

DO YOU HAVE RESELLER DISCOUNTS?

We offer reseller discounts adjusted based on the purchase price to help
compensate for the time spent purchasing on behalf of your customer.

HOW DO I BECOME A RESELLER?

All you need to do is request a quote and purchase on behalf of your client (a
contract is not required).

On the quote request form, choose "Yes, I'm purchasing for another customer" on
the following question:



You will be required to enter the end user's company name, primary contact name,
and primary contact email. We need the end-user contact details for subscription
delivery, expiration notifications, and significant service updates.

You will need to ensure you know the number of devices in your client's
environment for the quote for the following question.



PAYMENT TERMS?

We use Net 30 terms for any invoices unless otherwise agreed upon before
receiving a purchase order.

WHY DOES PATCH MY PC REQUIRE A END-USER CONTACT FROM A RESELLER?

When a reseller purchases on behalf of another company (the end-user), we will
require at least one direct contact for the end-users company before sending the
reseller the license details.

The end-user contact(s) will be opted out of billing emails, but we require an
end-user contact for the following reasons:

 * For any important status updates related to service uptime or our
   service-level agreement
 * Email notifications that may occur if the customer is experiencing any known
   service errors
 * Expiration notices, the end-user will be included on any email expiration
   notices in addition to any reseller contacts
 * A personalized welcome video that includes the setup process and is unique to
   the end-user company and contact(s)

DOES PATCH MY PC WORK WITH MANAGED SERVICE PROVIDERS (MSPS)?

We do work with Managed Service Providers (MSPs) to help you use our product for
your customers. You view more information regarding our MSP License and submit
an interest request here.


INSTALLATION, SETUP, AND COMMON TECHNICAL QUESTIONS

ARE USER BASED APPLICATIONS SUPPORTED?

Yes! We do support user-based installs but only for ConfigMgr Apps, and Intune
Apps and Updates.

It is not possible to patch apps in the user's context with WSUS/SCCM software
updates as those processes (the Windows Update Agent) executes in the system
context only. Whereas ConfigMgr Applications and Intune Win32 Apps can hook in
to both user/system contexts.

We denote whether the user-based version of the app is in our catalogue by
including "User" in the product name. See our complete list of Supported
Products.

For example:

 * 1Password (User)
 * Obsidian (User-x64)
 * Postman (User-x64)
 * Zoom Meetings (User-x64)

ARE DRIVER UPDATES FOR DELL, FUJITSU, HP, AND LENOVO SUPPORTED?

No, because Dell, Fujitsu, HP, and Lenovo each already provide free catalogs for
their drivers within Configuration Manager. Additionally, there is no driver
support in Intune provided by Patch My PC. 

For Dell, Fujitsu, HP, and Lenovo, you can subscribe and publish the catalog
directly in the SCCM 1806+ console under the Third-Party Software Update
Catalogs node. Some of the catalogs are already shown in the console, others
will need to be added with the 'Add Custom Catalog' option.



 

We also have a step-by-step video guide covering how to use the in-console
publishing feature for drivers, or you can review the Microsoft Docs: Enable
third-party updates.

CAN I RECEIVE FREE ASSISTANCE WHEN INSTALLING AND CONFIGURING THE PRODUCT?

Yes, we do offer free assistance for installing and configuring our product. To
schedule a setup session for installations and configuration, please use the
link below. ?

Schedule a Free Setup Session ?

CAN I REQUEST A NEW PRODUCT BE ADDED TO THE THIRD-PARTY SOFTWARE UPDATE CATALOG?

Absolutely! We love adding new products that provide value to our customer base!
A list of requested and approved products are available on our application
request page. You can request a new application on our Customer UserVoice.

For an overview of how we evaluate new requests, please see What Criteria Does
Patch My PC Use to Prioritize New Applications and Features?

CAN I USE THE THIRD-PARTY SOFTWARE UPDATE CATALOG WITH STANDALONE WSUS WITHOUT
SCCM?

Yes, our publisher has the capability in the advanced tab to make third-party
software updates visible directly in the WSUS console so you can deploy
third-party software updates without requiring Microsoft SCCM.

For more details about configuration WSUS Standalone mode, please see our KB
Article Configuring Standalone WSUS Mode

CAN PATCH MY PC WORK IN AN AIR-GAPPED ENVIRONMENT WITH NO INTERNET CONNECTION?

Yes, our product can work in an offline or air-gapped environment. For the setup
in a disconnected environment please see the following KB article: How to Use
Patch My PC in a Disconnected Environment without Internet 

CREATING AUTOMATIC DEPLOYMENT RULES (ADRS) IN SCCM FOR PATCH MY PC UPDATES

Creating ADRs for Patch My PC specific updates is simple. You can review the
following knowledge base articles:

 * How to Use Automatic Deployment Rules (ADRs) with Patch My PC Updates
 * Excluding or Including Specific Products in Automatic Deployment Rules

HOW ARE UPDATES IN THE CATALOG TESTED FOR INSTALLATION SUCCESS, AND AGAINST WHAT
OPERATING SYSTEMS?

We test update logic (Installable and Installed) against multiple operating
system and architectures. We ensure all updates are detected and installed
correctly in two separate test labs. Our labs contain the following OS
platforms:



 * Windows XP (x86) - No longer tested as of 01/01/2018
 * Windows 7 SP1 (x86)
 * Windows 7 SP1 (x64)
 * Windows 8.1 (x86)
 * Windows 8.1 (x64)
 * Windows 10 (x86)
 * Windows 10 (x64)
 * Windows 11 (x64)
 * Windows Server 2008 R2 (x64)
 * Windows Server 2012 R2 (x64)
 * Windows Server 2016 R2 (x64)
 * Windows Server 2019 (x64)

HOW DO I REMOVE PUBLISHED UPDATES FROM WSUS AND SCCM?

We have a dedicated knowledge base article that describes removing third-party
updates from WSUS and SCCM. Please review the following article: How to Remove
Third-Party Updates from WSUS and SCCM

ARE MAC, LINUX, UNIX, OR MOBILE OPERATING SYSTEMS SUPPORTED?

No, our third-party software updates are supported on Windows Operating Systems
only.

We make use of the existing Configuration Manager and Windows update agents, as
well as Win32 packages in Intune, so no extra client agents or scanning is
required.

IS THERE A PUBLIC ROADMAP AND CUSTOMER FEEDBACK PORTAL AVAILABLE?

Yes, we have a public roadmap available to show what features is are currently
developing based on our UserVoice portal.

If you have any feedback or features you would like to see, please visit our
customer UserVoice , and submit any feedback or new product request.

VIEWING OR COLLECTING LOG FILES FOR SUPPORT?

We have a variety of logs files that help you know what's happening within our
services. The log files also help our support team when working with you.

Please see the article Collecting Log Files to Send to Support for SCCM and
Intune

WHEN, WHY, AND HOW TO REPUBLISH UPDATE(S)

There are a few scenarios where you may need to use the 'Republish update(s)'
right-click option in our publishing service on product(s).

These are detailed in this KB article. It covers what republishing is, the
alerts associated with it, why you would need to republish an update, and how to
do it.

WHAT'S THE DIFFERENCE BETWEEN THE PUBLISHER AND SCCM IN-CONSOLE FOR UPDATE
PUBLISHING?

Note: Please note that you only need to choose one method for publishing the
catalog. Each method of publishing should be used independently. If more than
one method is used at a time for the same catalog, you may experience unexpected
behavior with third party updates.

Over 90% of our customers choose our Publisher over SCCM 1806+ in-console
publishing since it offers full automation and more customization, as shown in
the chart below.



Feature Set

SCCM In-Console Publishing

Patch My PC Publisher

Price
Enterprise Patch - $2 Device/YR
Enterprise Patch - $2 Device/YR
Publishing Method
SCCM In-Console Publishing
Publisher

Publish third-party updates to WSUS/SCCM

Auto-deploy updates using ADRs

Auto-sync the third-party catalog

Customizable synchronization schedule

Disable product(s) self-update feature

—

Auto-close application before installations

—

Skip update if the app is running

—

Auto-delete public desktop shortcuts

—

Add a custom pre-installation custom scripts

—

Add a custom post-installation scripts

—

Add custom command lines parameters

—

Standard installation logging

—




SECURITY, SLAS, TELEMETRY, AND TERMS OF SERVICE

DOES PATCH MY PC COLLECT ANY TELEMETRY DATA?

We will collect basic telemetry data when our Publisher software is used
to improve our products and services.

To learn about the specific data that is collected, please see the KB
article: Telemetry Data that Patch My PC Collects when Using the Publisher.

HOW ARE UPDATE BINARIES IN OUR CATALOG TESTED FOR MALWARE?

For a detailed process of our malware testing, please review Deep Dive Into
Security Validation of Updates and Applications

We upload all vendor installers (.EXE, .MSI, .MSP Files) to VirusTotal to ensure
installers for third-party products are free of malware. VirusTotal scans each
installer through over 70 different anti-virus engines. 

HOW QUICKLY DOES PATCH MY PC RELEASE UPDATES AFTER A VENDOR RELEASES AN UPDATE?

Our goal is to release updates the same day the vendor releases the update. We
generally release our catalog between 1:00 - 5:00 PM (Eastern Standard Time).
You can review a full list of past catalog releases at catalog release history.

If a security update is released later in the afternoon, we often release two
catalogs in a scenario where the update is a high-security risk. More minor
non-security updates released later in the afternoon will be updated the
following business day.

For us to release an update to production, it needs to pass our security
validation and installation validation checks.

IS THERE A SERVICE LEVEL AGREEMENT (SLA) AVAILABLE?

Yes, we do provide a service level agreement with conditions and credits defined
in our terms of service.



TERMS OF SERVICE AND PRIVACY POLICY

Our software usage is governed by our Terms of Service and Privacy Policy.

 * Terms of Service
 * Privacy Policy

 

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