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CONTACT CENTER SOLUTIONS Toggle navigation
CONTACT CENTER FOR MODERN WORKSPACE COLLABORATION
Modernize the call center with business application integrations, artificial
intelligence (AI), and analytics across all communication channels.
Request a demo today
MOST COMPREHENSIVE CONTACT CENTER PRODUCT IN THE INDUSTRY
Built to fit your needs
Meet the most complex of organizational requirements. We will work closely with
you to design solutions that fit your changing needs.
Speed up resolution time
Automate tasks with AI. Save agents' valuable time, accelerate resolution speed,
and increase customer satisfaction.
Omnichannel capabilities
Easily allow customers to contact you through any communication channel while
agents efficiently handle interactions on a single platform.
Powerful integrations
Optimize your technology investments. Integrate applications like CRM, chatbots,
and more with ice Contact Center's powerful functionalities to accelerate
resolution time and drive ROI.
WHAT CUSTOMERS SAY ABOUT US
“We're pleased ComputerTalk has announced availability of ice for Microsoft
Teams with Direct Routing, and that they are among the first group of partners
to begin certification for their solution.”
- Mike Ammerlaan, Director of Microsoft 365 Ecosystem Marketing at Microsoft
Corporation
“For me, cost and ease of use to administer are the biggest draws to this
product. For our customer service team, ease of use and good reporting are
probably their favorite parts.”
- Michelle Corbett, Cybersecurity Specialist at Bob Barker Company
Read more customer success stories
TAKE YOUR MICROSOFT TEAMS INVESTMENT TO THE NEXT LEVEL
As a Microsoft Teams native solution, ice Contact Center with Teams gives users
all the contact-handling tools they need within the Teams interface.
Direct Routing drastically accelerates call setup times for mission-critical
voice services.
Microsoft enables 3 models of integration with Teams. ComputerTalk integrates
with Microsoft Teams using the Extend model.
For those who aren't ready to switch to Microsoft Teams, ComputerTalk supports
non-Teams users who are on legacy PBX solutions.
Want to learn more?
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At Teams 4 4-1
ALL THE POWERFUL TOOLS YOU NEED TO RUN YOUR CONTACT CENTER EFFICIENTLY
Use historical reporting, real-time monitoring, and analytics to track
performance and address concerns as they arise. Use chatbots, recording, and
surveys to improve customer experience and loyalty. These and other modules keep
your contact center running at peak performance to keep your customers happy.
Explore all modules
Webchat 2-1
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CREATED FOR EVERYONE
For agents
Easily handle all interactions on one platform
Provide agents and contact center users with the tools to make them more
efficient and deliver outstanding customer services. Manage all interactions on
one platform no matter what channel customers use to reach your organization.
For administrators
Providing powerful administration capabilities
House all your contact center tools on a single platform. With enterprise
capabilities such as coaching, barge-in, silent monitoring, making workflow
changes on the fly, and more, ice Contact Center allows administrators to handle
critical day-to-day tasks efficiently.
For customers
Enhance customer experience and engagement
As an omnichannel solution, ice Contact Center offers several modalities so
customers can contact you on their preferred communication channel. Integrate
your contact center with CRM and ticketing systems to personalize customer
experiences.
Explore each experience →
CONNECT WITH CUSTOMERS THE WAY THEY WANT
Voice
Email
Chat
Apps
Reach customers where it is most convenient for them. Many people no longer want
to talk to customer service reps on the phone. They want to reach you across
various channels and have a seamless experience while switching between them.
ComputerTalk offers voice, webchat, social media, and chatbots.
Social
Chatbots
SMS
As you add new communication channels to your organization, agents will continue
to use the same tools they are familiar with, reducing the training gap to learn
new software.
LATEST ANNOUNCEMENTS
From our blog
InfoTech Research Group rated ComputerTalk as a leader among its competitors in
the SoftwareReviews report in 2022.
Read the blog
Latest article
CX Today compares and contrast three prominent CCaaS integrations for Microsoft
Teams.
Read CX Today article
Latest article
UC Today reviews ComputerTalk's ice Contact Center with Microsoft Teams. Learn
how users can leverage their existing Microsoft investments to build a
comprehensive contact center.
Read UC Today article
WHY COMPUTERTALK?
EVERY ICE CONTACT CENTER SOLUTION IS UNIQUE, DESIGNED AND CONFIGURED TO MEET
YOUR CHANGING ORGANIZATIONAL NEEDS
With over 30 years of industry experience, ComputerTalk is here to work with you
to configure your contact center solution.
Discover ComputerTalk
SUCCESS STORY
Quick deployment
When the COVID-19 pandemic began, public health orders in a government region
were inconsistently interpreted with other regions and the country. Due to
changes in the pandemic and public health information, the organization received
an overwhelming volume of questions from concerned patrons. ComputerTalk
implemented their solution in just 10 days! The efforts included planning,
organizing, and training 100 users from multiple public ministries.
More customer stories
--------------------------------------------------------------------------------
DISCOVER WHY ORGANIZATIONS ARE MODERNIZING THEIR CALL CENTER WITH ICE CONTACT
CENTER
Connect today and let us show you how ice Contact Center can help your business.
Speak with an expert today!
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CONNECT WITH YOUR CUSTOMERS THE WAY THEY WANT.
Reach customers where it is most convenient for them whether through voice,
video, web chat, social media or other means. As new channels are added to your
organization, agents will continue to use the same tools they are familiar with.
--------------------------------------------------------------------------------
ENHANCING CUSTOMER EXPERIENCE.
In a world where everyone is focused on connecting with others, your
organization needs a way to stand out from the competition. ComputerTalk helps
organizations deliver excellent customer experiences across every communications
channel.
INTRODUCING THE FUTURE OF CLOUD
CONTACT CENTERS.
ICE, INTELLIGENT COMMUNICATIONS EXCHANGE, CONTACT CENTER IS THE ONLY
ENTERPRISE-CLASS, NATIVE SKYPE FOR BUSINESS CONTACT CENTER.
ALL-IN-ONE PLATFORM
Save time by efficiently handling different methods of communication on one
platform including voice, email, web chat, IM, SMS, video, and social media.
Users no longer have to manage inquiries from different channels on multiple
pieces of software. More importantly, customers can contact you using their
preferred communication channel.
The all-in-one platform offers seamless contact center operations and the
ability to customize your contact center for industry-specific needs.
READ MORE
PCI CLOUD
ComputerTalk is committed to safeguarding custom information with its Payment
Card Industry Data Security Standard (PCI-DSS) compliant Contact Center cloud,
offering unparalleled security for credit card information processing.
READ MORE
CRM
ice integrates advanced communications workflows with CRM solutions to implement
business routing rules across all media channels. By integrating CRM with the
contact center, your organization can increase efficiency, improve knowledge
distribution, reduce call duration, and improve customer experience.
READ MORE
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ICE CONTACT CENTER SUPPORTS ANY DEPLOYMENT SCENARIO.
WHATEVER YOUR REQUIREMENTS, YOU CAN EXPECT FEATURE PARITY AND THE SAME POWERFUL
EXPERIENCE, NO MATTER THE DEPLOYMENT SCENARIO.
Cloud
On-premises
Hybrid
If you use Skype for Business on-premises, or Skype for Business/Teams in the
cloud, ice Contact Center provides the same Skype for Business native
experience.
HOW WE HELP CUSTOMERS
Previous
> WE BROUGHT IN ICE KNOWING WE COULD CONNECT WITH OUR CRM. BUILDING SOMETHING
> THAT TRULY INTEGRATED THE CRM AND CONTACT CENTER SOUNDED NICE IN THEORY, BUT
> IT IS EVEN BETTER IN PRACTICE.
>
> Crystal Goodwill
> Administrative Assistant for Aftermarket Services at Magnetek
> ICE CONTACT CENTER FOR MICROSOFT TEAMS COMPLETELY TIES INTO EMAIL AND
> EVERYTHING MICROSOFT 365 OFFERS. ALL THE HOOKS FOR OUR ENTIRE ECOSYSTEM ARE
> THERE. WHERE BEFORE IT WAS 3 OR 4 SYSTEMS YOU HAD TO WORK AROUND IN, NOW IT’S
> ALL CONNECTED.
>
> Randy Robbins, Director of Information Technology
> Bob Barker Company
> COMPUTERTALK’S INFRASTRUCTURE HANDLED THE ELECTION EXTREMELY WELL, AS
> EVIDENCED BY OUR FULLY FUNCTIONAL CALL CENTER THAT HAD ZERO INCIDENT EXECUTION
> ON POLLING DAY. I WAS ABLE TO TRACK ALL CALLS AND AGENTS, AND REDIRECT CALLS
> TO OTHER QUEUES OR ADD QUEUES WHEN THINGS PICKED UP. REPORTS WERE GENERATED SO
> QUICKLY - INSTANTANEOUSLY - ENABLING US TO MONITOR VOLUMES AND STATUS AT ALL
> TIMES.
>
> - John L. Hollins, Chief Election Officer
> Elections Ontario
> WE BROUGHT IN ICE KNOWING WE COULD CONNECT WITH OUR CRM. BUILDING SOMETHING
> THAT TRULY INTEGRATED THE CRM AND CONTACT CENTER SOUNDED NICE IN THEORY, BUT
> IT IS EVEN BETTER IN PRACTICE.
>
> Crystal Goodwill
> Administrative Assistant for Aftermarket Services at Magnetek
> ICE CONTACT CENTER FOR MICROSOFT TEAMS COMPLETELY TIES INTO EMAIL AND
> EVERYTHING MICROSOFT 365 OFFERS. ALL THE HOOKS FOR OUR ENTIRE ECOSYSTEM ARE
> THERE. WHERE BEFORE IT WAS 3 OR 4 SYSTEMS YOU HAD TO WORK AROUND IN, NOW IT’S
> ALL CONNECTED.
>
> Randy Robbins, Director of Information Technology
> Bob Barker Company
> COMPUTERTALK’S INFRASTRUCTURE HANDLED THE ELECTION EXTREMELY WELL, AS
> EVIDENCED BY OUR FULLY FUNCTIONAL CALL CENTER THAT HAD ZERO INCIDENT EXECUTION
> ON POLLING DAY. I WAS ABLE TO TRACK ALL CALLS AND AGENTS, AND REDIRECT CALLS
> TO OTHER QUEUES OR ADD QUEUES WHEN THINGS PICKED UP. REPORTS WERE GENERATED SO
> QUICKLY - INSTANTANEOUSLY - ENABLING US TO MONITOR VOLUMES AND STATUS AT ALL
> TIMES.
>
> - John L. Hollins, Chief Election Officer
> Elections Ontario
> WE BROUGHT IN ICE KNOWING WE COULD CONNECT WITH OUR CRM. BUILDING SOMETHING
> THAT TRULY INTEGRATED THE CRM AND CONTACT CENTER SOUNDED NICE IN THEORY, BUT
> IT IS EVEN BETTER IN PRACTICE.
>
> Crystal Goodwill
> Administrative Assistant for Aftermarket Services at Magnetek
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GLOBALLY UNIFIED
ice is a native Skype for Business and PBX agnostic contact center that
seamlessly integrates with your current unified communication infrastructure and
customer relationship management software.
Contact ComputerTalk today to schedule a demo and learn more about ice Contact
Center products.
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