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Create Personalized Conversations


MARKETING SERVICES


MARKETING SERVICES

ENABLING INTERACTIVE MARKETING STRATEGIES


ABOUT



MARKETING SERVICES

We help you build a relevant multi-channel interactive strategy to create
personalized conversations based on strong consumer insights and demonstrated
behavior.




DATA-DRIVEN MARKETING PROCESS ENGINEERING

As the data explosion gets further monumental, today’s marketers have the
opportunity to base all their decisions on data. Customer Centria helps you
reorient marketing processes and services, design omnichannel customer
engagement strategies using deep insights from traditional and Big Data,
executed real-time.




CUSTOMER LIFECYCLE MARKETING

Our customer lifecycle services help create a sustained, differentiated
experience and delight across customer lifecycle journeys – from onboarding,
deepening relationships, widening engagement, and then to the retention and
win-back loyalty across all customer touchpoints, including digital, mobile,
stores, branches, and call center.




REAL-TIME INBOUND/OUTBOUND MARKETING

Real-time engagement requires harnessing relevant technology and domain
expertise using deep insights about customer behaviour. Our domain knowledge,
proven technology skills and in-depth knowledge in Experience Engineering allow
our clients to kick start and execute real-time engagement strategies truly.




EVENT AND TRIGGER BASED MARKETING

Customers leave customer Centria empowers you to infer from the imprints left by
your customers these imprints on different touchpoints, directly and otherwise
allowing an appropriate response, leading to an increased share of wallet with
the customer. We understand, identification of ‘events’ and ‘triggers’
discovered out of customer data, is significant to any meaningful customer
engagement strategy today




OMNI CHANNEL CAMPAIGN MANAGEMENT

We help you establish and orchestrate campaigns across email, SMS, Mobile, Web,
Social and location-based channels like ATM and Kiosks. We ensure these
campaigns are relevant, personalized, timely and highly targeted, with the
integrity of engagement maintained across all touchpoints, all time




CHANNEL MIGRATIONS

We enhance the efficiency of the marketing communication channels to define
strategies that need development aiming at shifting specific customers to
specific channels. We optimize the cost best and enable marketers to select a
delivery mechanism best suited to reach your customer at the right time, with
the right message.




AUDIENCE MANAGEMENT SERVICES ACROSS PAID/OWNED MEDIA

Our end-to-end testing services enable enterprises to define, build & implement
test automation frameworks. Our team of qualified quality consultants can ensure
testing on various parameters like User acceptance, System integration,
functionality, security and scalability


MARKETING RESOURCE MANAGEMENT

Data Model Engineering is an abstract model that organizes data description,
data semantics, and consistency captivity of data. The data model emphasizes on
what data is needed and how it is composed. We turn your data into a vital
business intelligence tool and integrate it strategically to the required
marketing systems using our in-house products and analytical expertise.


Technology Services
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EXPERIENCE ENGINEERING
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DATA & DECISION SCIENCES
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Case Study




DIARY OF A JOURNEY CALLED SUCCESS

Successful clients, Happy customers now. Our global experience makes sure your
marketing efforts yield maximum return on Marketing, Digital and Customer
Engagement & Experience Investments. The biggest testimony to our proven
methodologies – case studies that make us shine.




CASE STUDY

https://customercentria.com/case-study-gojiyo/

CASE STUDY

https://customercentria.com/case-study-taj/

CASE STUDY

https://customercentria.com/case-study-tullo-marshall-warren/

CASE STUDY

https://customercentria.com/case-study/

CASE STUDY

https://customercentria.com/case-study-idbi-fedral-bank/

CASE STUDY

https://customercentria.com/case-study-bajaj-allianz/



ENQUIRE ABOUT OUR SERVICES

Click here

We are Customer Centria. The Customer Engagement & Experience Company. We
architect customer delight by seeking and shaping the Here & Now Moments of
Truth. And engineer customer experience, from the orchestration of Cognitive
Data, Technology & Omni Channel artistry. Impacting total business
transformation, to unlock endless opportunities. 

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