puffy.com
Open in
urlscan Pro
76.76.21.21
Public Scan
Submitted URL: https://puffy.com/pages/contact-puffy-mattress#faqs
Effective URL: https://puffy.com/pages/contact-puffy-mattress
Submission: On November 25 via manual from US — Scanned from US
Effective URL: https://puffy.com/pages/contact-puffy-mattress
Submission: On November 25 via manual from US — Scanned from US
Form analysis 1 forms found in the DOM
javascript:throw new Error('A React form was unexpectedly submitted. If you called form.submit() manually, consider using form.requestSubmit() instead. If you\'re trying to use event.stopPropagation() in a submit event handler, consider also calling event.preventDefault().')
<form
action="javascript:throw new Error('A React form was unexpectedly submitted. If you called form.submit() manually, consider using form.requestSubmit() instead. If you\'re trying to use event.stopPropagation() in a submit event handler, consider also calling event.preventDefault().')"
class="flex w-full flex-col gap-4 lg:gap-6">
<div class="flex w-full flex-col gap-4 lg:flex-row">
<div class="flex-1"><label data-testid="label" class="peer-disabled:cursor-not-allowed peer-disabled:opacity-70 text-base font-medium" for=":rf:-form-item">Full Name*</label><input data-testid="input"
class="flex h-10 w-full rounded-md border py-2 file:border-0 file:bg-transparent file:text-sm file:font-medium focus-visible:outline-none disabled:cursor-not-allowed disabled:opacity-50 mt-2 min-h-[52px] border-neutral-300 bg-white px-4 text-base/[18px] placeholder:text-base/[18px] placeholder:text-neutral-500"
required="" placeholder="Enter your name" pattern=".*[^ ].*" id=":rf:-form-item" aria-describedby=":rf:-form-item-description" aria-invalid="false" value="" name="fullName"></div>
<div class="flex-1"><label data-testid="label" class="peer-disabled:cursor-not-allowed peer-disabled:opacity-70 text-base font-medium" for=":rg:-form-item">Email Address*</label><input data-testid="input"
class="flex h-10 w-full rounded-md border py-2 file:border-0 file:bg-transparent file:text-sm file:font-medium focus-visible:outline-none disabled:cursor-not-allowed disabled:opacity-50 mt-2 min-h-[52px] border-neutral-300 bg-white px-4 text-base/[18px] placeholder:text-base/[18px] placeholder:text-neutral-500"
required="" placeholder="Enter your email" pattern="[\w\+\-]+(?:\.[\w\+\-]+)*@[\dA-Za-z]+(?:[.\-][\dA-Za-z]+)*\.[A-Za-z]{2,}" id=":rg:-form-item" aria-describedby=":rg:-form-item-description" aria-invalid="false" type="email" value=""
name="email"></div>
</div>
<div class=""><label data-testid="label" class="peer-disabled:cursor-not-allowed peer-disabled:opacity-70 text-base font-medium" for=":rh:-form-item">Why are you reaching out?*</label><button type="button" role="combobox" aria-controls="radix-:ri:"
aria-expanded="false" aria-required="true" aria-autocomplete="none" dir="ltr" data-state="closed" data-placeholder="" data-testid="select-trigger"
class="select-trigger-area flex w-full items-center justify-between rounded-md border py-2 outline-none disabled:cursor-not-allowed disabled:opacity-50 [&>span]:line-clamp-1 mt-2 min-h-[52px] border-neutral-300 bg-white px-4 text-base/[18px] placeholder:text-base/[18px] placeholder:text-neutral-500"><span
style="pointer-events: none;">Select reason</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"
class="lucide lucide-chevron-down h-4 w-4 opacity-50" aria-hidden="true">
<path d="m6 9 6 6 6-6"></path>
</svg></button><select aria-hidden="true" required="" tabindex="-1" name="reason"
style="position: absolute; border: 0px; width: 1px; height: 1px; padding: 0px; margin: -1px; overflow: hidden; clip: rect(0px, 0px, 0px, 0px); white-space: nowrap; overflow-wrap: normal;">
<option value=""></option>
<option value="product-info">Product Info</option>
<option value="shipping">Shipping/tracking</option>
<option value="warranty">Warranty</option>
<option value="returns">Returns & exchanges</option>
<option value="others">Others</option>
</select></div>
<div class=""><label data-testid="label" class="peer-disabled:cursor-not-allowed peer-disabled:opacity-70 text-base font-medium" for=":rj:-form-item">Message*</label><textarea data-testid="textarea"
class="flex min-h-[80px] w-full rounded-md border ring-offset-background focus-visible:outline-none disabled:cursor-not-allowed disabled:opacity-50 mt-2 max-h-96 resize-y border-neutral-300 bg-white px-3 py-3 text-base/normal placeholder:text-base/normal placeholder:text-neutral-500"
name="message" placeholder="Type in your message" required="" rows="3" id=":rj:-form-item" aria-describedby=":rj:-form-item-description" aria-invalid="false"></textarea></div><button data-testid="button"
class="inline-flex items-center justify-center whitespace-nowrap rounded-lg ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 bg-primary text-white h-10 px-4 py-2 min-h-12 w-full text-lg/5 font-light duration-500 hover:bg-primary-600 md:w-[186px]"
type="submit">SEND MESSAGE</button>
</form>Text Content
MENU * MATTRESSES * SMART BEDS * BED FRAMES * BEDDING & MORE * REVIEWS * PUFFY VS * SUPPORT * STORES 0 EARLY BLACK FRIDAY SALE: $1,350 IN SAVINGS CODE: EARLYFRIDAY EARLY BLACK FRIDAY SALE 1 5 : hours 4 1 : minutes 4 2 seconds PUFFY SUPPORT. We’re here for you. 7 days a week. BUSINESS HOURS 5:00 a.m. - 8:00 p.m. PST Monday - Friday8:00 a.m. - 5:00 p.m. PST Saturday - Sunday Made in USA. 101-night sleep trial. Free shipping. In 1 - 2 days. Warranty. For life. Easy financing options. We're here to help. Email. Call. Message. Chat. We respond quickly, weekdays and weekends. Speak 1-on-1 with a specialist. Call +1 (800) 430-8380 Have questions? Let’s chat. Live Chat Send us an email. Email Text for a special offer. Text Puffy1 to +1 (833) 514-0644 Send us a message. The Puffy Support team is here to help you with your sleep queries. Full Name* Email Address* Why are you reaching out?*Select reasonProduct InfoShipping/trackingWarrantyReturns & exchangesOthers Message* SEND MESSAGE Questions? We’ve got answers. MattressesSmart BedsBed FramesBedding & MoreFinancingShipping & Returns -------------------------------------------------------------------------------- HOW DO RETURNS WORK WITH THE 101-NIGHT SLEEP TRIAL? HOW DO YOU RETURN YOUR MATTRESS? IS IT FREE TO RETURN A PRODUCT? HOW MUCH DOES IT COST TO SHIP? HOW DO YOU CLEAN A PUFFY MATTRESS? WHAT IS COVERED IN THE LIFETIME WARRANTY? WHERE ARE PUFFY MATTRESSES MADE? HOW DO YOU FIX A SAGGING MATTRESS? WHAT IS THE DIFFERENCE BETWEEN THE PUFFY CLOUD AND THE PUFFY LUX HYBRID? WHAT IS THE DIFFERENCE BETWEEN THE PUFFY CLOUD AND THE PUFFY ROYAL HYBRID? WHAT IS THE DIFFERENCE BETWEEN THE PUFFY CLOUD AND THE PUFFY MONARCH HYBRID? WHAT IS THE DIFFERENCE BETWEEN THE PUFFY LUX HYBRID AND THE PUFFY ROYAL HYBRID? WHAT IS THE DIFFERENCE BETWEEN THE PUFFY LUX HYBRID AND THE PUFFY MONARCH HYBRID? WHAT IS THE DIFFERENCE BETWEEN THE PUFFY ROYAL HYBRID AND THE PUFFY MONARCH HYBRID? WILL YOU PICK UP AND REMOVE MY OLD MATTRESS? HOW MUCH DO THE MATTRESSES WEIGH? HOW TALL (DEPTH) ARE THE MATTRESSES? DOES PUFFY GET INDENTATIONS WHERE YOU SLEEP AFTER A WHILE? CAN EACH PUFFY MATTRESS BE USED ON AN ADJUSTABLE BASE/FRAME? WHAT ARE THE DIMENSIONS OF EACH PUFFY MATTRESS? HOW MUCH WEIGHT CAN MY PUFFY MATTRESS HOLD? WHAT BASE SHOULD A PUFFY MATTRESS HAVE? DO I NEED TO FLIP MY PUFFY MATTRESS? HOW DO I SET UP MY PUFFY MATTRESS? HOW LONG BEFORE I CAN SLEEP ON MY PUFFY MATTRESS? DO YOU MAKE CUSTOM-SIZE MATTRESSES OR MATTRESSES FOR RVS? WHAT IS A HYBRID MATTRESS? CAN YOU FLIP A HYBRID MATTRESS? WHAT IS THE DIFFERENCE BETWEEN A MEMORY FOAM MATTRESS AND A HYBRID MATTRESS? WHAT IS THE BEST FOUNDATION FOR A HYBRID MATTRESS? PRODUCTS MATTRESSES Puffy Monarch Hybrid MattressPuffy Royal Hybrid MattressPuffy Lux Hybrid MattressPuffy Cloud Mattress SMART BEDS Puffy Monarch Smart Bed Set HybridPuffy Royal Smart Bed Set HybridPuffy Lux Smart Bed Set HybridPuffy Cloud Smart Bed Set BED FRAMES Serenity Adjustable BaseSterling Bed FrameMidnight Foundation BEDDING & MORE Signature PillowSignature Sheets SetSignature Mattress ProtectorSignature Sleep MaskDeluxe Mattress TopperDeluxe Mattress PadDeluxe ComforterDeluxe BlanketDeluxe Weighted BlanketRugSale FOLLOW US * * * * * SHOP BY SIZE * Twin * Twin XL * Full * Queen * King * Cal King * Split King COMPARE * Compare Mattresses * Mattress Quiz * Puffy vs Purple Mattress * Puffy vs Nectar Mattress * Puffy vs DreamCloud Mattress * Puffy vs Casper Mattress * Puffy vs Saatva Mattress * Puffy vs Tuft & Needle Mattress * Puffy vs Leesa Mattress SIZE GUIDES * Bed Sizes * Queen Size * Twin vs Queen Size * King vs Queen Size * Full vs Queen Size * Full vs Twin Size * King vs California King Size * Blanket Sizes RESOURCES * Sleep Calculator * Sleep & Wellness * Bedroom Decor * Lux Comfort * Puffy Blog * Sitemap COMPANY * Store Locations * Become a Dealer * Mattress Awards * Puffy Donations * Affiliate Program * Refer a Friend * Healthcare Discount * Military Discount * Education Discount SUPPORT * Reviews * Contact Us * FAQs * Financing * Shipping Policy * Return Policy * Puffy Warranty * 101-Night Sleep Trial * Track Your Order * Accessibility Products Shop by Size Compare Size Guides Resources Company Support FOLLOW US * * * * * AWARD-WINNING #1 LUXURY MATTRESS * Privacy * Terms * California Privacy Notice * Do Not Sell or Share My Personal Information -------------------------------------------------------------------------------- © 2025 Puffy Mattress. All Rights Reserved. Powered By Gleen AI