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COMMUNITY RELATIONS



TV Licensing works with hundreds of organisations across the UK to ensure
licence fee payers are supported with information about when a licence is
needed, the concessions available and manageable ways to pay.

We work with community organisations including groups for older people, people
with disabilities, money advice, housing and multilingual groups to achieve
this.

We provide a range of resources to ensure advisers are up to date and have
access to everything they might need to help them support those who find it more
difficult to stay correctly licensed.

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@TVLicensingNews

Vulnerable customers. TV Licensing recognises that some people are vulnerable
due to their personal circumstances. As we have contact with almost every
address in the UK, it is important that we make reasonable adjustments and
provide additional support when required to enable us to interact appropriately
with vulnerable customers.

Our vulnerable customers policy describes our approach towards these customers
and how we support them.

TV Licensing Vulnerable Customers Policy (PDF 223 KB opens in a new window)



RESOURCES

The topics below provide useful information and support materials you can
download.

 
Scams

This toolkit helps you to identify genuine TV Licensing communications, and to
spot the scammers.

STOP. CHECK. ASK. TV Licensing guide - How to identify genuine TV Licensing
communications, and how to spot the scammers - English (PDF – 363 Mb – opens in
a new window)

STOP. CHECK. ASK. TV Licensing guide - How to identify genuine TV Licensing
communications, and how to spot the scammers - Welsh (PDF – 544 Mb – opens in a
new window)

Simple Payment Plan

The Simple Payment Plan is for people who need more support paying their bills.

This leaflet, aimed at advisers, explains who is eligible for the plan, how it
works and how your clients can be referred.

Simple Payment Plan - Advice for advisers - English (PDF 180 Kb opens in a new
window)

Simple Payment Plan - Advice for advisers - Welsh (PDF 123 Kb opens in a new
window)

Advice for advisers

This leaflet explains who needs a TV Licence and how much it costs. It also goes
into detail about the various ways you can pay.

Advice for advisers - English (PDF 1.1MB opens in a new window)

Advice for advisers - Welsh (PDF 1.1MB opens in a new window)

This guide for advisers aims to answer some of the additional questions you may
have about TV Licensing.

Adviser FAQs - English (PDF 465 KB opens in a new window)

Adviser FAQs - Welsh (PDF 467 KB opens in a new window)

Advice for customers

This leaflet includes all you need to know about the TV Licence.

Advice for customers - English (PDF 1.4MB opens in a new window)

Advice for customers - Welsh (PDF 958 KB opens in a new window)


Information about the TV Licence is also available in large print.

Getting a TV Licence - English (PDF 151 KB opens in a new window)

Getting a TV Licence - Welsh (PDF 206 KB opens in a new window)

Easy Read

Our Easy Read leaflet provides key information explained simply about the TV
Licence, including how much it costs, how to get one, what to do if you don’t
need one, and how to contact us if you need more help.

Easy Read leaflet English (PDF 817 KB opens in a new window)

Easy Read leaflet - Welsh (PDF 817 KB opens in a new window)

We also provide Easy Read pages on this website.

Housing Professionals

This information is designed for those who provide support to tenants.

TV Licensing information for housing professionals - English (PDF 1.1MB opens in
a new window)

TV Licensing information for housing professionals - Welsh (PDF 1.1 MB opens in
a new window)

This leaflet is written for people working for housing associations as well as
landlords and tenants in housing schemes. It explains who is responsible for
buying a TV Licence to cover rental properties, how much it costs, and ways to
pay.

Tenants Information - English (PDF 129 KB opens in a new window)

Tenants Information - Welsh (PDF 158 KB opens in a new window)

Other Languages

This leaflet is designed to help advisers working with those who don't speak
English as their first language. It explains who needs a TV Licence, how much it
costs, how you can pay for one and what concessions are available.

Albanian (PDF 70 KB opens in a new window)

Arabic (PDF 149 KB opens in a new window)

Bengali (PDF 141 KB opens in a new window)

Cantonese (PDF 817 KB opens in a new window)

Czech (PDF 76 KB opens in a new window)

French (PDF 71 KB opens in a new window)

Gaelic (PDF 70 KB opens in a new window)

Greek (PDF 78 KB opens in a new window)

Gujarati (PDF 1.13 MB opens in a new window)

Hindi (PDF 244 KB opens in a new window)

Lithuanian (PDF 71 KB opens in a new window)

Mandarin (PDF 833 KB opens in a new window)

Polish (PDF 199 KB opens in a new window)

Punjabi (PDF 223 KB opens in a new window)

Portuguese (PDF 198 KB opens in a new window)

Romanian (PDF 198 KB opens in a new window)

Russian (PDF 206 KB opens in a new window)

Serbo Croat (PDF 70 KB opens in a new window)

Slovak (PDF 71 KB opens in a new window)

Somali (PDF 70 KB opens in a new window)

Spanish (PDF 71 KB opens in a new window)

Tamil (PDF 1.74 MB opens in a new window)

Turkish (PDF 71 KB opens in a new window)

Urdu (PDF 106 KB opens in a new window)

Vietnamese (PDF 76 KB opens in a new window)

Welsh (PDF 137 KB opens in a new window)


NEED MORE HELP?


Watch our videos about when you need a TV Licence, what it funds, ways to pay,
scams, students and going paperless.



ORDER LEAFLETS

If you require a number of TV Licensing leaflets, then you can place a free
order online.



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