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CONTACT



AUTO


CHAT

Log In to chat.


CALL


1-888-925-2559

Mon – Fri, 8 am - 11 pm ET 

Sat, 9 am - 7 pm ET

Chat:  Log in to chat

OUTSIDE THE U.S.

+1-316-652-6430

AMERICAN SUZUKI FINANCIAL SERVICES

1-888-895-7578

NATIONAL AUTO FINANCE COMPANY & NUVELL CREDIT COMPANY

1-888-925-2559

REPORT FRAUD

1-833-226-1520 


Select option 1



SECURE EMAIL


Log In  to send a secure message.


MAIL
PAYMENTS

Payment Processing Center
P.O. Box 9001951
Louisville, KY 40290-1951


PAYMENT DISPUTES, PAYMENTS WITH RESTRICTIONS OR ENDORSEMENTS, OR CUSTOMER
SERVICE CORRESPONDENCE

Ally Financial
P.O. Box 380901
Bloomington, MN 55438

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BANK


CHAT

Log in to chat.


CALL


1-877-247-2559




OUTSIDE THE U.S.

+1-757-247-2559


HEARING IMPAIRED


1-877-320-2559


REPORT FRAUD


1-833-226-1520


Select option 2



SECURE EMAIL


Log In  to send a secure message.


MAIL



GENERAL

Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044


DEPOSITS


Ally Bank
P.O. Box 13625
Philadelphia, PA 19101
(Send deposits and endorsed checks, not cash.)

It's faster to deposit checks and get documents to us online. You can  log in to
your account  any time to access Ally eCheck Deposit℠ or send a secure message.
For the best experience, use the Ally Mobile app.

--------------------------------------------------------------------------------


CREDIT CARDS


CALL
BILLING AND ACCOUNT QUESTIONS

1-888-366-2559
Open 24/7


REPORT FRAUD


1-888-366-2559



MAIL
GENERAL

Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804



PAYMENTS


Ally Credit Card
P.O. Box 660371
Dallas, TX 75266-0371


--------------------------------------------------------------------------------


HOME LOANS


CALL



NEW HOME LOAN APPLICATIONS

1-855-256-2559

Mon – Fri, 8 am – 10 pm ET
Saturday, 10 am – 4 pm ET


EXISTING HOME LOANS AND SERVICING

1-866-401-4742

Mon – Fri, 8:30 am – 8 pm ET
Saturday, 8:30 am – 1 pm ET


REPORT FRAUD


1-833-226-1520


Select option 4


--------------------------------------------------------------------------------


INVEST


CHAT

Log in to chat.


CALL


1-855-880-2559
Available 24/7


OUTSIDE THE U.S.

+1-818-459-4591



REPORT FRAUD


1-833-226-1520


Select option 3



EMAIL


support@invest.ally.com


MAIL


SEND CHECK, FORMS AND LETTERS TO


Ally Invest
P.O. Box 30248
Charlotte, NC 28230


--------------------------------------------------------------------------------


LENDING


CALL


BILLING & ONLINE ACCOUNT QUESTIONS

1-888-568-0186

Mon - Fri, 8am - 10pm ET
Saturday, 8am - 9pm ET



REPORT FRAUD


1-833-226-1520


Select option 5



LENDING GENERAL QUESTIONS

1-800-427-9184

Mon - Fri, 8am - 8pm ET
Saturday, 10am - 5pm ET


MAIL


PAYMENTS

Ally Lending
P.O. Box 653074
Dallas, TX 75265-3074

View Provider Contacts

--------------------------------------------------------------------------------


FRAUD HOTLINES

Report suspected fraud and online abuse


CALL
GENERAL

1-833-226-1520



CREDIT CARD

1-888-366-2559



EMAIL

Forward suspected fraudulent emails to: abuse@ally.com


--------------------------------------------------------------------------------


MANAGE PRIVACY PREFERENCES


Control how your personal information is shared and manage how we market to you.



GENERAL
ONLINE


Log in, go to Profile and Settings, select Profile and Settings in the menu,
then Privacy Preferences. 



CALL


1-800-204-2197



CREDIT CARD
CALL


1-888-366-2559



MAIL

Ally Credit Card
P.O. Box 9222
Old Bethpage, NY 11804


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DEALER SERVICES

View dealer services contacts




--------------------------------------------------------------------------------


CORPORATE SERVICES

For middle market companies


EMAIL


corporatefinance@ally.com


--------------------------------------------------------------------------------


INVESTOR RELATIONS

Includes Demand Notes


View investor contacts


--------------------------------------------------------------------------------


TALENT ACQUISITION

For hiring related inquiries



EMAIL


work@ally.com


--------------------------------------------------------------------------------


GIVING BACK

Corporate citizenship



EMAIL


givingback@ally.com


--------------------------------------------------------------------------------


WALLET WISE

Financial education



EMAIL


walletwise@ally.com


--------------------------------------------------------------------------------


GRANTS


EMAIL


grants@ally.com


--------------------------------------------------------------------------------


ADVERTISING AND MARKETING


CALL


1-704-444-7824


--------------------------------------------------------------------------------


MEDIA


NEWS MEDIA ONLY


EMAIL

media@ally.com


Please don’t contact Ally media relations about questions you have with your
account. The Ally media relations team doesn't have access to personal account
information and aren't authorized to help with account questions.

--------------------------------------------------------------------------------


SUPPLIERS

View supplier information


--------------------------------------------------------------------------------



--------------------------------------------------------------------------------


MORE INFORMATION ABOUT ALLY


ABOUT

 * Our Company
 * Social Impact
 * Careers
 * Investor Relations
 * Press Room
 * Suppliers


BUSINESS SOLUTIONS

 * Corporate Finance
 * Dealer Services
 * Ally Ventures
 * Ally Lending


LEARN

 * Financial Life Tips & Tools
 * Conversationally
 * Financial Education Programs


RESOURCES

 * Contact
 * Give Feedback
 * ATM Locator
 * Site Map
 * Shop Ally Gear


TERMS & PRIVACY

 * Ally Invest Disclosures
 * Legal
 * Privacy
 * Security

--------------------------------------------------------------------------------

A FEW THINGS YOU SHOULD KNOW

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services
company,  NMLS ID 3015 . Ally Bank, the company's direct banking subsidiary,
offers an array of deposit, personal lending and mortgage products and services.
Ally Bank is a Member FDIC and Equal Housing Lender  , NMLS ID 181005 . Credit
products and any applicable Mortgage credit and collateral are subject to
approval and additional terms and conditions apply. Programs, rates and terms
and conditions are subject to change at any time without notice.

Ally Servicing LLC, NMLS ID 212403  is a subsidiary of Ally Financial Inc.

Options involve risk and are not suitable for all investors. Review the
Characteristics and Risks of Standardized Options brochure   before you begin
trading options. Options investors may lose the entire amount of their
investment or more in a relatively short period of time. 

Trading on margin involves risk. You can lose more funds than you deposit in a
margin account. Please review Margin Account Agreement and Disclosure  for more
information regarding margin trading.

Securities products and services are offered through Ally Invest Securities LLC,
member  FINRA / SIPC.  You can find background on Ally Invest Securities at 
FINRA’s BrokerCheck .  View Security Disclosures

Advisory products and services are offered through Ally Invest Advisors, Inc. an
SEC registered investment advisor.  View all Advisory disclosures

Ally Invest Advisors, Ally Invest Securities, and Ally Invest Forex LLC are
wholly owned subsidiaries of Ally Invest Group Inc. Ally Bank and Ally Invest
Group are wholly owned subsidiaries of Ally Financial Inc. Securities products
are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE.

Ally Mastercard® is issued by Ally Bank, Member FDIC under license from
Mastercard® International.

FICO® is a registered trademark of the Fair Isaac Corporation in the United
States and other countries.

Foreign exchange (Forex) products and services are offered to self-directed
investors through Ally Invest Forex LLC.  NFA  Member (ID #0408077), who acts as
an introducing broker to GAIN Capital Group, LLC ("GAIN Capital"), a registered
FCM/RFED and NFA Member (ID #0339826). Forex accounts are held and maintained at
GAIN Capital. Forex accounts are NOT PROTECTED by the SIPC.  View all Forex
disclosures

Ally and Do It Right are registered service marks of Ally Financial Inc.

App Store is a service mark of Apple Inc. Google Play is a trademark of Google
Inc. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services,
LLC and are used herein under license.

From NerdWallet. © 2017-2021 and TM, NerdWallet, Inc. All rights reserved. 

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©2009-2023 Ally Financial Inc.

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