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JIRA-NATIVE ASSET AND CONFIGURATION MANAGEMENT

Assets in Jira Service Management offers visibility into dependencies so you can
manage assets and configuration items (CIs), quickly troubleshoot incidents, and
minimize the risk of changes.

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MEET ASSETS IN JIRA SERVICE MANAGEMENT


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ASSET AND CONFIGURATION MANAGEMENT FOR HIGH-VELOCITY ITSM

Unlike legacy databases, Jira Service Management offers a flexible and open data
structure that allows teams to manage any resources important to their service
request, incident, and change management practices.


UNLOCK COLLABORATION BETWEEN DEV AND OPERATIONS TEAMS

Anticipate the downstream impact of changes, so your dev and ops teams can
manage risk for more frequent, seamless deployments. When incidents do occur,
Jira Service Management provides more context for rapid resolution.




BRING VISIBILITY TO YOUR SYSTEMS

Discover and track assets to aid planning, audits, and compliance requirements.
Gain complete visibility of your infrastructure to pinpoint and address
underlying problems.


EMPOWER ALL KINDS OF TEAMS TO DELIVER GREAT SERVICE, FAST

Understand customer needs and resolve requests rapidly by linking assets
directly to issues. Whether IT, HR, legal, or another group, your teams can use
Jira Service Management for flexible, dynamic, and connected asset management. 




ATLASSIAN CMDB FEATURES

AUTOMATION

Automatically assign tickets to the responsible person or team and alert
relevant stakeholders about upcoming events, like license renewals.

QUERIES

Run queries on objects in Assets to conduct audits, manage costs, and identify
the cause of issues.

DISCOVERY

Detect your IP-enabled assets and CIs and their key attributes and dependencies.
Run Assets Discovery regularly to keep information updated and track any
changes.

INTEGRATIONS

Integrate Jira Service Management Data Center with third party tools including
cloud providers, Jamf, SCCM, and other CMDBs.

IMPORTERS

Import CSV and JSON files. In Jira Service Management Data Center import LDAP,
database, and Jira users. Use the REST API for extensions.

TRACKING

Review a thorough timeline of all changes to assets and CIs with a click of a
button, so you can check compliance or identify a problem.

> “Assets is very important to keep predictability and planning of software
> licenses and costs.”

Damir Prusac, VP of engineering


FAQS

--------------------------------------------------------------------------------


GENERAL QUESTIONS

Show all
What are the differences between Assets in Jira Service Management Cloud, Data
Center, and the Assets App? Copy link to heading Copied! Show

For a detailed look at Assets features by plan, see this comparison table.

Can Assets be used with Jira Software or Jira Work Management projects? Copy
link to heading Copied! Show

Yes. Objects in Assets can be linked to Jira Software or Jira Work
Management issues as long as there’s an active Jira Service Management Premium
or Enterprise license in the same instance.

Why switch from another CMDB/asset management tool? Copy link to heading Copied!
Show

Moving your CMDB into Jira Service Management would:

 * Streamline your work by having all ITSM (requests, incidents, changes, &
   problems) and CMDB information in one tool
 * Provide more context between assets & CI’s and incidents & changes so that
   your Dev and Ops teams can get to the root of the issue faster and manage
   risks for more seamless deployments
 * Reduce costs as other CMDB vendors are expensive


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