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What We Do
Solutions
Virtual Triage
Empower patient-consumers to triage themselves to the right care and services.
Learn more →

Patient Services
Automate key patient-consumer touch points and reduce administrative burden.
Learn more →

Clinical Journeys
Streamline patient follow-ups and remote monitoring workflows.
Learn more →
Watch Demo
Contact Sales
Resources
RESOURCES
 * Blog
 * Downloads
 * Case Studies & Reports
 * Press
 * Webinars/Podcasts
 * FAQs

LATEST NEWS

December 14, 2023

Clearstep Advances Inclusivity in Healthcare with Introduction of Spanish User
Experience for Digital Triage

October 19, 2023

Clearstep Wins Three Awards and is Recognized as the Top Solution for Improving
Patient Experience in KLAS 2023 Emerging Solutions Top 20 Report
View All
About Us
About Us
 * Careers
 * Company

WHY CLEARSTEP
What We Do
Solutions
Virtual Triage
Empower patient-consumers to triage themselves to the right care and services.

Patient Services
Automate key patient-consumer touch points and reduce administrative burden.

Clinical Journeys
Streamline patient follow-ups and remote monitoring workflows.
RESOURCES
Blog
Customer Success Stories
Press
Webinars/Podcasts
FAQs
About Us
Careers
Company
Schedule a Demo
Schedule a Demo



CONVERSATIONAL A.I. HEALTHCARE ASSISTANTS FOR
END-TO-END PATIENT JOURNEYS

Improve patient access and engagement. Overcome staff shortages and burnout.
Increase efficiency, not costs.
Get in TouchTry Our Symptom Checker

Trusted by leading healthcare organizations since 2018



WHAT WE DO


WE CREATE A.I. HEALTH CHATBOTS TO GUIDE PATIENT JOURNEYS AND OPTIMIZE CARE TEAM
EFFICIENCY

Clearstep Smart Care Routing™ is powered by integrated AI technology with
clinical validation. Our suite of AI digital solutions empowers patients to
accurately self-navigate to the right care and services to deliver on the
promise of patient-centric healthcare. Providers gain greater insights and
efficiency with clinical AI workflow automation.


VIRTUAL TRIAGE: TRIAGE SYMPTOM CHECKER

Expand patient access by adding digital triage software to your website, mobile
apps, patient portals, and call centers. Allow patients to check symptoms,
self-triage, receive care guidance and schedule virtual or in-person doctor
appointments … in minutes. 
Learn MoreClearstep Symptom Checker

"Clearstep has enabled us to drive engagement and get patients to the right
level of care and venue of care. This has proven to be a win-win scenario for
our patients and us."

Amber Fencl, SVP Digital Health & Engagement, Chief Digital Health Officer,
Novant Health




PATIENT SERVICES: PATIENT ENGAGEMENT CHATBOT

Increase efficiency with our patient engagement chatbot, which automates routine
patient requests such as prescription support, insurance checks, and appointment
reminders/rescheduling, Overcome productivity issues by significantly reducing
administrative tasks to enable your teams to focus on higher-value work.
Learn More


CLINICAL JOURNEYS: PATIENT CARE
NAVIGATION SOFTWARE

Streamline post discharge/diagnosis, monitoring, and communications. Ensure that
your remote patient monitoring programs are personalized and optimized to
successfully yield better patient outcomes. 
Learn More


“This system saved lives.”

Alan Weiss, MD, Chief Medical Information Officer, BayCare


CUSTOMERS


WHO WE WORK WITH

Health Systems
Health Plans & Payors
Hospitals
Retail Pharmacies
Medical Groups
Digital Health Companies
Improve Patient Access and Engagement
 * Self-service symptom checks and digital triage via the web, patient apps and
   SMS
 * 24/7 medical support available without the need to hire more call center
   agents
 * Accurate and easy patient-facing appointment scheduling
 * Higher patient retention, reduced leakage with more convenient and satisfying
   experiences

Optimize Capacity Management
 * Deflect calls for frequent patient requests with self-service AI assistants
   and SMS 
 * Ensure patients book the right appointment types when scheduling online using
   Virtual Triage
 * Improve clinical resource utilization by routing to the right level of care 
 * Mitigate staff shortages and burnout. Save time, energy and money with
   increased automation

Enhance Patient Flow and Increase Revenue
 * Route low-acuity cases to virtual, APP and other economical sites of care
 * Fill open in-person appointments with high-acuity, high-RVU cases 
 * Gain valuable analytics and patient insights to drive strategy and decision
   making
 * Expand patient access, acquisition and retention with optimized end-to-end
   digital patient journeys

TESTIMONIALS


PATIENT REVIEWS OF THEIR CLEARSTEP EXPERIENCE

"Compared to other symptom checkers, this was very simple."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied

"It was easy and understandable. When you don't feel good, you don't want to go
through a whole lot of paperwork type stuff, this was simple."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"Plenty of choices to rule out some things and get focused. It's easy, not
uncomfortable, and simple enough a child could give information."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"The questions were great, both not really leading and not too vague. The
ability to see when I should not delay seeking medical care is 1000% useful, and
I appreciate that immensely."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied

"I like the progression of the questions. I did this site because my son was
sick in another state, and he could not reach me. I wanted to see if there is
somewhere to refer him to self triage. I like all the advice listed at the
bottom. It took me a minute to find all the good advise at the bottom and I am
on a computer. He would have been doing this on his phone (smaller screen). I am
a nurse. All of the advise you gave was spot on for his current symptoms he is
experiencing."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"I love this because it gave me precise information related to my symptoms."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied


1
2
3
4
5
6
1.5M+
Patient interactions
with Clearstep solutions
20,000+
Hours of provider time
spent curating our algorithms
500+
Symptoms/complaints
supported
100+
Hospital regions
Clearstep is trusted to navigate
INTEGRATIONS


SEAMLESS PLUG & PLAY INTEGRATIONS

Our APIs quickly and easily connect to EHRs, scheduling, facility and inventory
systems. Not seeing the integration you need listed, below? Just ask us! 

All Integrations
EHR
CRM
Facility & Inventory System
EHR
Athena Health
EHR
eClinicalWorks
EHR
Healow
EHR
Cerner
CRM
Healthgrades
EHR / CRM
Epic
CRM
Salesforce
FACILITY / INVENTORY
Kyruus
FACILITY / INVENTORY
Experian
FACILITY / INVENTORY
RedVentures
CRM
Microsoft
EHR
Athena Health
EHR
eClinicalWorks
EHR
Healow
EHR
Cerner
EHR / CRM
Epic
CRM
Healthgrades
EHR / CRM
Epic
CRM
Salesforce
CRM
Microsoft
FACILITY / INVENTORY
Kyruus
FACILITY / INVENTORY
Experian
FACILITY / INVENTORY
RedVentures
EHR
Athena Health
EHR
eClinicalWorks
EHR
Healow
EHR
Cerner
CRM
Healthgrades
EHR / CRM
Epic
CRM
Salesforce
FACILITY / INVENTORY
Kyruus
FACILITY / INVENTORY
Experian
FACILITY / INVENTORY
RedVentures
CRM
Microsoft


CLEARSTEP IN THE NEWS


December 14, 2023
Clearstep Advances Inclusivity in Healthcare with Introduction of Spanish User
Experience for Digital Triage
Leading digital triage provider responds to the growing need for linguistic
accessibility
Read full story →
October 19, 2023
Clearstep Wins Three Awards and is Recognized as the Top Solution for Improving
Patient Experience in KLAS 2023 Emerging Solutions Top 20 Report
Clearstep is recognized in three of the four Quadruple Aim of Healthcare
categories: #1 for Improving Patient Experience, #3 for Improving Outcomes, and
#3 for Improving Clinician Experience.
Read full story →
October 13, 2023
Top 20 Emerging Health IT Solutions, per KLAS
Clearstep wins x3 out of five categories. Report includes solutions that have
the greatest potential to disrupt the healthcare market ranked by healthcare
leaders across the country.
Read full story →
August 10, 2023
Top NYC Health System Implements Clearstep's Digital Triage Solution to Help
Elevate Patient Care
Clearstep's technology bolsters digital experience and access to health care at
hospitals, including the Mount Sinai Health System, across the country
Read full story →


STEP UP YOUR DIGITAL PATIENT ENGAGEMENT STRATEGY WITH CLEARSTEP.


Get in Touch
Smart Care Routing™ for Healthcare
SOLUTIONS
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COMPANY
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RESOURCES
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