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Client Portal
 * Comprehensive IT
 * Supplemental IT
 * About
 * Charlotte, NC
 * Albany, NY
 * Savannah, GA
 * Bluffton, SC
 * Blogs
 * Case Studies
 * Careers
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 * Client Portal
 * BOOK A MEETING
 * (844) 426-7844

 * Services
   * Supplemental IT Services
   * Comprehensive IT Services
 * About
   * Locations
     * Charlotte
     * Albany
     * Savannah
     * Bluffton
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 * Contact Us

BOOK A MEETING (844) 426-7844




NETWORK IT SUPPORT COMPANY

Other network IT support companies have account managers. We have world-class,
virtual CIOs with decades of experience leading tech strategies – plus an
award-winning team to take IT worry off your plate.

See Service Pricing



TRUSTED BY:




A COMPLETELY DIFFERENT APPROACH TO IT

WE’VE DESIGNED A GAME-CHANGING PROCESS THAT GIVES YOU ACCESS TO INDUSTRY-LEADING
NETWORK IT EXPERTS AND QUICK ISSUE RESOLUTIONS.


HERE’S WHAT YOU’LL GET.




YOU’LL WORK WITH A PROVEN IT EXPERT – NOT JUST AN ACCOUNT MANAGER.

Every client works with a virtual CIO who has actually spent decades leading
successful IT strategies at large firms. You’ll meet with your expert in person
on a regular basis.


YOU’LL GET ISSUES FIXED FASTER WITH OUR INDUSTRY-LEADING RESPONSE TIMES.

Your users shouldn’t have to follow up to check the status of a ticket. Our
24-hour support ensures any issues are resolved within industry-leading
timeframes.


YOU WON’T HAVE TO WORRY THAT YOU’RE MISSING SOMETHING.

Too often, critical IT considerations go overlooked because businesses are only
reacting to problems. We take a proactive approach so you’re always a step
ahead.


Learn More About Complete Network


SERVICE OFFERINGS FROM THE LEAD NETWORK IT SUPPORT COMPANY

These are some of the services our clients can access. If you have questions
about a particular service or any additional capabilities, our network IT
support experts can help.

Schedule a Call Today

*services available as additions to base packages

 * Dedicated Virtual CIO
   
   Not just an account manager – you’ll be assigned an IT expert with more than
   a decade of experience leading IT strategy for innovative companies.

 * Always-Available Helpdesk
   
   Get unlimited helpdesk support – 24x7x365. You’ll get your issues resolved
   faster with our industry-leading response times.

 * On-Site Reactive Support
   
   Some situations need to be addressed in-person. Our expert technicians are
   available for rapid on-site support when you need them.

 * Advanced Security Suite
   
   All clients get access to antivirus protection and firewall management. Your
   systems will be hardened so you’ll have peace of mind.

 * Cybersecurity Strategy
   
   You’ll get cybersecurity strategy from experts, allowing your business to
   take a proactive stance and reduce the level of risk you face.

 * Network Design
   
   Many businesses have been built on patchwork networks that show cracks when
   things grow or change. Our certified network engineers can design ideal
   solutions.

 * Network Administration
   
   We provide managed patch updates, network efficiency evaluations, and ongoing
   workstation and server maintenance so your network stays healthy.

 * Remote Monitoring and Alerts
   
   We monitor all servers and workstations 24x7x365 and set up alerts so that
   underperformance or suspicious behavior can be addressed immediately.

 * Vendor Management
   
   We offer hardware and software subscription procurement services so that you
   get the best tools and reduce tedious management time.

 * Documentation and Reporting
   
   You’ll always know the status of your network, workstations, and technology
   systems thanks to our reporting portal. You’ll also get regular updates from
   your vCIO.

 * SIEM and SOC Services*
   
   We offer Security Information and Event Management (SIEM) and Security
   Operations Center (SOC) solutions to enable top-tier threat response
   capabilities.

 * Managed Backups*
   
   We can design solutions to account for a Recovery Point Objective (RPO) and
   Recovery Time Objective (RTO). You’ll minimize the risk of downtime.

 * Cloud Services*
   
   We can provide leading cloud platforms, design solutions that fit your needs,
   and deploy them efficiently with experts certified in the latest cloud
   technologies.


OUR NETWORK IT SUPPORT COMPANY OFFERS SERVICES IN TWO MODELS




C360: FULLY MANAGED: COMPREHENSIVE IT SERVICES




Get all of the services you need at a predictable price. Perfect for small and
mid-sized businesses that need a complete IT service package.

See the Solution


C360 FLEX: SUPPLEMENTAL IT SERVICES




Get only the customized services you need, when you need them. Perfect for
mid-sized businesses that need to augment an internal team.

See the Solution


HERE’S HOW TO UPGRADE YOUR IT.




1


SCHEDULE A CONSULT TO DISCUSS YOUR NEEDS

Book a 15-minute call with an expert who will work to understand your business’s
current IT context and needs, and how our network IT support company can help.

2


MEET YOUR VCIO AND CHART A STRATEGIC PLAN

You’ll meet your very own dedicated vCIO – a proven lead IT expert with decades
of success in the industry. They’ll help to guide your strategy and
implementation.

3


ASSESS YOUR SYSTEMS AND UPGRADE YOUR IT

We’ll document every aspect of your network, then present our findings during a
comprehensive IT review to prepare the best path toward upgraded IT.

“Our biggest difference is our VCIOs. Yes, we have great service from our
Support Desk and Network Operations teams and yes, we do excellent projects for
our clients with our Professional Services team. It all starts with the IT
roadmap our clients create in collaboration with our VCIOs. We have dedicated
VCIOs in all our markets and they are high level CIOs and IT Directors with
decades of experience leading other companies. Their level of consulting and
expertise is not seen in other MSPs in the SMB space. We believe great IT starts
with great business and technical understanding, knowledge and the right
recommendations that our VCIOs bring to our clients.”

Benjamin Hicok | COO


THE


GUARANTEE


IF YOU AREN’T COMPLETELY SATISFIED WITHIN THE FIRST 90 DAYS, CANCEL ANY TIME TO
RECEIVE A FULL REFUND ON SERVICES.

“Our biggest difference is our VCIOs. Yes, we have great service from our
Support Desk and Network Operations teams and yes, we do excellent projects for
our clients with our Professional Services team. It all starts with the IT
roadmap our clients create in collaboration with our VCIOs. We have dedicated
VCIOs in all our markets and they are high level CIOs and IT Directors with
decades of experience leading other companies. Their level of consulting and
expertise is not seen in other MSPs in the SMB space. We believe great IT starts
with great business and technical understanding, knowledge and the right
recommendations that our VCIOs bring to our clients.”

Benjamin Hicok | COO


CASE STUDIES FROM THE LEAD NETWORK IT SUPPORT COMPANY

We’ve helped a wide range of businesses completely upgrade their IT – and our
results prove our approach works.


CHECK OUT OUR CASE STUDIES TO SEE HOW.


The leadership of a large network of automotive services franchise approached
our company with concerns about their IT infrastructure and support systems. By
identifying incompatibilities, we were able to revolutionize their operations.

See the Case Study

We helped a prominent New York engineering firm to meet a flurry of rapidly
approaching deadlines and maintain the reputation for excellence that the firm
had built over a hundred years by increasing the uptime of its systems.

See the Case Study

A large law firm with operations in several locations throughout NY state
urgently needed to improve the quality of their IT systems in the midst of an
ongoing cyberattack. We were able to block the attack and upgrade their
security.

See the Case Study



TESTIMONIALS

“Mark swept in quickly and saved the day for me! He was very courteous, got
right to the issue, and helped me get back to work as fast as possible. Best of
all, he was very friendly.”


DAN P.

“Jonathan did a great job troubleshooting my Wifi connection, updating various
software on the laptop and even changing router settings. As recommended, we did
have to purchase a new WiFi USB adapter for the laptop and that did the trick.
Thank you for the patience, and assistance”


CURT L.

"Gentleman who assisted me was very knowledgeable and quick. Did not tie me up
with troubleshooting. He stated prior to any instruction that if this did not
work, he knew exactly what to try next. So awesome when you work in a busy
office."


THERESA L.

“Complete Network has always been able to resolve my computer issues at work. I
appreciate that someone is always available and ready and willing to help. Thank
you for your support. Also would like to give a shout out to John, he is always
able to figure out something for me that no one has even seen before. Super
helpful.”


LINDSEY M.

“Tech contacted me promptly and already had a solution to the issue. He
installed the software while I was at a meeting and left me a message to
indicate that the install had been successful. He also indicated that if I had
any problems to contact him. Very professional and quick service. He solved a
problem that I may have never figured out and if I had, it would have taken me
the better part of a day!! Thank you!!!”


PENNY M.





STRATEGIC IT SOLUTIONS FROM ONE OF THE MOST TRUSTED NETWORK IT SUPPORT COMPANIES

Take the first step today by scheduling a free, 15-minute consultation with one
of our IT experts. On our call, we will:

 * • Unpack your current IT situation
 * • Discuss your technology opportunities and needs
 * • Chart the path to upgrading your IT


Get started by filling out the form here.



“Strong relationships are as important as technical ability in our business. We
made the decision years ago to only work with organizations in a managed service
agreement. This ensures our team stays focused on clients who have made a
commitment to us. Our clients know they will be taken care of because our people
are only serving managed clients.”

Jeremy Wanamaker | CEO

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ARE YOU READY TO BUILD A COMPLETE NETWORK?

Call us now or submit a request here and a knowledgeable representative will get
back to you within 1 business day to answer all of your questions and provide a
solution that works for YOU.

Contact Us

TOLL FREE
(844) 426-7844

ALBANY, NY
518.507.5880

CHARLOTTE, NC
704.246.1717

BLUFFTON, SC
843.682.4990

SAVANNAH, GA
912.428.7450


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