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Submission: On September 17 via manual from US — Scanned from US
Submission: On September 17 via manual from US — Scanned from US
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 4,571 Topics
* 13,684 Replies
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4571 Topics
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Most Replies Most views Newest First
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?
Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇
1320
21 days ago
C
Community UserLegacy User
asked in eSignature
Is anyone else having issues with Envelopes not being sent to recipients?
I've sent the same envelope several times to the proper recipients (yes, their
emails are correct) and it shows from my end that the envelope is sent, however,
the recipients say they have received nothing and I also am not receiving the
copy I set for myself to receive. Anyone experiencing the same issue?
110
B
17 minutes ago
G
GBrownNewcomer
asked in eSignature
Everything is gone!
I’ve been using Docusign for months, with a paid account. I went on vacation,
came back, and all of my documents and previous records are gone. It now says I
have a freebee account. I have no idea what happened. Help!
01
C
42 minutes ago
C
Christie.KNewcomer
asked in eSignature
Add a signed cover sheet/ Manager signatures
Hi Team, I would like to know if it is possible to add a signed cover sheet to
contracts in order to prevent our CEO/HR manager from repeatedly adding there
signatures to all the contracts we receive? Thanks for your support, KR
08
C
46 minutes ago
E
EmmaCNewcomer
asked in eSignature
Signature authentification failure
having a problem with authenticating signatures on documents that are downloaded
as combined PDF. When a document is downloaded as a combined PDF along with the
certificate of authentification, the signatures are not recognised by Adobe
Acrobat. However, when I download the same document as a seperate PDF document
from the certificate of authentification, the signatures are recognised and can
be authenticated by Adobe Acrobe. For our purposes we need to download all
documents as combined PDFs and signatures must be authenticated. Please help.
06
C
47 minutes ago
M
Manny007Newcomer
asked in eSignature
Merge Accounts
Hi All, We have rebranded and I have two accounts one with my new email and one
with my old email. Is it possible to merge these please?
03
C
48 minutes ago
J
JHG999Newcomer
asked in eSignature
Security code problem
Docusign will not accept security id provided with email announcing doc to sign.
00
J
48 minutes ago
neethujkpTroubleshooter
asked in eSignature
SMS Delivery Issues & Setting Up Access Code
Sharing one of the challenges faced by our client. Do we have a solution for
this? “We are encountering a challenge with SMS authentication codes in
DocuSign. We send over 300 envelopes daily, all configured with SMS
authentication. However, in some instances, the SMS authentication codes are not
delivered, necessitating envelope corrections to manually add access codes. Our
audit team permits setting up access codes only when SMS delivery fails. Given
that correcting envelopes becomes a major task when hundreds need adjustments,
and IT admins often miss this task due to other priorities, we need a solution
to automatically set up access codes when SMS fails, without requiring manual
envelope corrections.”
02
C
52 minutes ago
G
GCWNewcomer
asked in eSignature
Formatting
How do I set the formatting options to my preferred options so that every time I
create a new template, I don’t have to keep changing the font style, size,
color, etc. to my preferred options?
04
C
53 minutes ago
B
BenZellerNewcomer
asked in eSignature
Medical consent form
Is there a way to automate medical consent forms. Recently I have had to fill
out and sign forms for my minor children for religious & civic organizations.
The forms have many check boxes and signature lines as well as text fields. Both
organizations sent them in PDF with the intent of parents printing them,
manually filling them out, & returning them in person. Returning them required
standing in long lines while volunteers visually checked them and verified they
were properly filled & signed. Then all the forms were gathered and put into a
box and taken on the trips with the groups to various activities. As a parent it
is a little disconcerting that my child's medical info is on a piece of paper
reviewed by volunteers and in a box somewhere. My question is: Is there some way
to collect and automate that info on DocuSign? Is there a way that DocuSign
forms can populate a database which could be later linked to some sort of QR
code on a bracelet so that the relevant info can be retriev
01
C
2 hours ago
R
Robert S.Observer
asked in eSignature
Max Recipients Exceeded on Pro Account
Hi, I’m getting an error stating I have exceeded the maximum number of
recipients on an envelope despite the number being below the allowed threshold.
Specifically, I have 26 recips on a single envelope and this is being created on
an eSignature Business Pro plan. This should allow for 99 recipients, right?
We’ve created many envelopes with a similar number of recips previously but have
never encountered a problem. Recips are configured to receive the request by
email, not SMS, if that matters. Any thoughts? Thanks for any help.
00
R
3 hours ago
M
MarthageNewcomer
asked in eSignature
esignature
How do I send an envelope to 3 attorneys who can sign the agreement but also
send it to their clients for signature in a specified signature box?
00
M
5 hours ago
A
AKSagaTreasurerNewcomer
asked in eSignature
What to do when a signature appears sideways?
We are trying to complete a regulatory filing, and one of the signatures (that
was drawn) appears sideways on the page. It was rejected by the agency as such.
We have tried voiding the signatures and starting over, but it is always the
same. He is using a laptop computer.
01
N
5 hours ago
G
GKUGELObserver
asked in eSignature
DocuSign recepient needs to attach signed documents
One of our customers is a Dept. Admin sends a document for many staff members to
sign and wants all of them to reattach the document to return to Dept. Admin.
She states her account won’t allow her to allow them to re-attached sign
document. Thanks
01
N
6 hours ago
M
MalhawkNewcomer
asked in eSignature
changing email address after sending envelope.
I sent an envelope and one of the recipients email address was incorrect. The
other recipient had already signed. Can I change that email address on the app?
05
H
6 hours ago
M
MaridaviNewcomer
asked in eSignature
Error message prevents from signing
I keep on getting this error message. I have went on every browser and
stillunable to sign.
01
C
6 hours ago
B
BayAreaUser
asked in eSignature
FDA Electronic Submissions
I receive reports (in pdf format) from vendors that were esigned via DocuSign. I
am unable to submit these pdf reports to FDA electronically, since the pdfs are
considered protected files (security settings or password protection cannot be
activated). As a DocuSign user (I have both Part 11 and non-regulated accounts),
is there a way that I can remove these protections from the pdfs, while
retaining the signatures within the report? A colleague commented that the
person who initiates a workflow, can remove the security settings from the
DocuSign document, however I can’t find this feature in my DocuSign account.
Appreciate any help. Thanks.
00
B
6 hours ago
W
welltherapysfNewcomer
asked in eSignature
Can I extend my trial?
Hi everyone, I started a trial a few months ago and didn’t have time to try it
out. Anyone know if there’s a way to extend, or start a new trial? Thanks!
00
W
6 hours ago
L
LetNewcomer
asked in eSignature
cancel subscription
cancel subscription
00
L
6 hours ago
S
sammy_rabieiNew Voice
asked in eSignature
Anchor string not being detected if string is added to the PDF dynamically
I am generating a PDF that prints values into text fields on the PDF. One of the
values that prints is being used as an anchor string for a required signature.
The string is as follows: /required_buyer_signature/ I then flatten the PDF and
send it to docusign to obtain signatures. However, docusign is unable to detect
the anchor string. When I open the pdf that is generated in adobe reader and use
adobe’s search functionality to search for “/required_buyer_signature/”, it’s
able to find the string (see screenshot below). Is there any reason why docusign
is not able to detect the anchor string? NOTE: when i change the anchor string
to something that is on the PDF document itself (e.g. “By signing below”),
meaning the value is not dynamically generated, then docusign is able to find
the anchor string and places the signature tab over that string. So I’ve
narrowed the issue down to docusign not detecting dynamically generated values
that print inside a PDF text box, but I assumed flatteni
08
S
6 hours ago
S
soiduduNewcomer
asked in eSignature
Can't verify with ID Now
My passport is from Vietnam. And I can’t verify with ID NOW to complete
Docusign. How to solve that?
02
S
7 hours ago
P
PaulineNewcomer
asked in eSignature
Use Powerform issue: This envelope cannot be sent because it was already
digitally signed, and is not in a valid state to resend.
Hello, I have an error message when I use a Powerform I created, same when
making a copy and trying to use it. Once I go to template > select the powerform
and click “USE”, I then fill-in the recipients info and click to send. The page
refreshes with the red error message: “This envelope cannot be sent because it
was already digitally signed, and is not in a valid state to resend.” Note: I
don’t have this error message when I use the Powerform link. The documents part
of the template/powerform does not contain any signature yet it’s docx documents
with anchor tags placed on the template. Support is not able to help apart of
telling me to recreate it which does not fix... Thank you,
05
N
7 hours ago
Tara_OLSNewcomer
asked in eSignature
Bulk Send Possibility
Hi Docusign Community, I am new to Docusign and I have one quick question. I am
planning to send a handbook to all staff within my organisation which they will
all need to read and do an e-signature for it. Is there an easy way to bulk send
the template document to multiple people/contacts at one time? Can I import a
contact list or something like this? Thank you Tara_OLS
05
C
7 hours ago
V
vmuthuNewcomer
asked in eSignature
Connect a Demo Docusign Org to multiple Salesforce sandboxes
Is it possible to connect a demo docusign (esignature/docugen) org to multiple
Salesforce sandboxes for testing purposes?
05
C
7 hours ago
A
aamaralbackNewcomer
asked in eSignature
This document is for demonstration purpose only.
I created a Powerform and is seems to be working but myself and the signers keep
getting an email with Subject: ***Test Document***Reminder: Please DocuSign:
Dissertation Manuscript Signature Page Email first line: This document is for
demonstration purpose only. Can anyone tell me how to fix this?
011
C
7 hours ago
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