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Submitted URL: http://email.t.amain.com/c/eJxNkMFugzAQRL_G3ILwGgwcfIha5dw_QGt7CZawjcAIpV9f0zRqpD29nZ0ZLSkuW9kAFw0UVvXYki2cggpEBVxWNYCAsu...
Effective URL: https://www.amainhobbies.com/contact-us?utm_source=transactional_email&utm_medium=e-mail&utm_campaign=customer_pending_anonym...
Submission: On February 16 via api from US — Scanned from DE
Effective URL: https://www.amainhobbies.com/contact-us?utm_source=transactional_email&utm_medium=e-mail&utm_campaign=customer_pending_anonym...
Submission: On February 16 via api from US — Scanned from DE
Form analysis 3 forms found in the DOM
Name: quick_find — GET /search
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<form class="acsb-form" data-acsb-search="form" enctype="multipart/form-data" action="#" method="POST"> <input type="text" tabindex="0" name="acsb_search" autocomplete="off" placeholder="Unclear content? Search in dictionary..."
aria-label="Unclear content? Search in dictionary..."> <i class="acsbi-search"></i> <i class="acsbi-chevron_down"></i> </form>Text Content
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* Battery Checkers/Testers
* Battery Strap Tape
* Battery Straps
* LiPo - LiHV
* Loose Cells
* Nickel
* Charging
* Balance Adapters
* Battery Chargers
* Battery Dischargers
* Charge Leads
* Charger Accessories
* Lipo Safe Charge Bags
* Power Supplies
* Clothing
* Hats
* Pit Aprons
* Sunglasses
* Sweatshirts
* T-Shirts
* Electronics
* Battery Monitors
* BECs
* Cameras
* Electric Motors & ESC's
* Extension Leads
* Load Meters
* Motor Checkers/Testers
* Power Switches
* Receivers
* Servo Accessories
* Servos
* Telemetry
* Timing Systems
* Transmitter Modules
* Transmitter Neck Straps
* Transmitters
* Transponders
* Wire & Connectors
* Kits
* Comp Crawlers
* Rock Racers
* Scale Trucks
* Trail Trucks
* Mini/Micro
* Maintenance
* Car Stands
* Cleaning
* Electric Motor Tools
* Glue
* Grease & Oil
* Parts Trays
* Pit Lights
* Pit Mats
* Rubber Bands
* Setup Tools
* Soldering Tools
* Temp Guns
* Timers & Displays
* Tools
* Parts
* Antenna Tubes
* Bearings
* Bodies
* Electric Motor Parts
* ESC Parts & Accessories
* Hook & Loop Tape
* Option Parts
* Paint & Supplies
* Protective Foam
* Replacement Parts
* Screws, Bolts & Washers
* Servo Horns
* Servo Parts
* Servo Tape
* Stickers & Decals
* Transmitter Parts
* Zip Ties
* Scale Parts
* Bumpers & Accessories
* Light Kits
* Roof Racks
* Scale Accessories
* Shocks & Suspension
* Trail Markers
* Winches & Recovery
* Fabrication
* Storage
* Car Carriers
* Duffle Bags
* Hauler Bags
* Misc Containers
* Replacement Drawers
* Tire Storage
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* Accessories
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* Toys & Hobbies
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* Miscelleanous
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* Wooden Trains
* 3D Printing
* 3D Printers
* Filament
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CONTACT US
View our frequently asked questions below, give us a call at 1-800-705-2215 or
email us.
SHIPPING & ORDER FULFILLMENT
The tracking just shows a label was created. Why is my order being held in the
warehouse?
Carriers do not always scan packages when picking up from our warehouses. If
more than 24 hours have passed since your order was marked as shipped, the
package is in the hands of the carrier.
My package is marked delivered but I have not received it.
We have noticed that some carriers are prematurely marking packages delivered,
the good news is that they are almost always dropped off within 2 business days
after they are marked delivered.
When will this item come back in stock?
If we are aware of a future arrival estimate it will appear at the top of the
product page.
How long will shipping take?
To estimate shipping, begin the checkout process with the items in your cart.
Before we take payment, we will provide you with a shipping arrival estimate.
How do I cancel my order?
You can cancel your order by following the link below
View My Cancellable Orders
Can you reserve or hold an item for me?
Place a backorder to ensure that we reserve the item for you. Alternately, make
sure you are logged in and then select the “notify me” box on the product page
to receive an email when the item is back in stock (item will not be reserved
unless you place a back order).
What does “Ships in 2-3 days” mean?
This means that the product you are viewing is in stock in our supply chain but
requires extra processing time before we ship it to you.
ACCOUNT INFO
Many account related questions can be answered by making sure you are logged in
and then clicking the following link:
www.amainhobbies.com/account/my-account
Many VIP REWARDS PROGRAM questions can be answered by making sure you are logged
into your account and then clicking the following link:
www.amainhobbies.com/account/loyalty
My password isn't working; how do I access my account?
You can reset your password with the following link:
www.amainhobbies.com/account/reset-password
How do I get order info without an account?
Click the link below and enter the email address associated with the order you
made. We will email you a link to make a password and this will set you up with
an account that allows you to view your order information.
www.amainhobbies.com/account/reset-password
Why are my VIP status and points not updated?
It takes 30 days for both the spend value and points to count towards your VIP
status if you are enrolled in the VIP program.
How do I use my VIP points?
Navigate to your “account overview” page and select the “View my store credits
and rewards points” button (link below):
www.amainhobbies.com/account/credit
Can I combine multiple accounts?
Unfortunately, we do not offer an option to merge accounts.
PAYMENT & REFUNDS
Are taxes and other import fees included for international orders?
Customers are responsible for all customs fees and duties for orders shipping
outside of the USA. Some countries allow for pre-payment of customs fees through
VAT on the purchase invoice. We recommend contacting your local postal authority
for any further customs or duties inquiries.
Why am I being charged sales tax?
We use industry recognized software to accurately determine if state taxes must
be collected and paid.
What is Pay in 4?
Pay in 4 is a payment program offered by PayPal that allows for a purchase to be
paid for in four installments. Payments are made on a bi-weekly basis and no
interest is due if payments are made on time.
Learn More on PayPal
My card was declined for an AVS error.
The billing address of your card must match what the card issuer has on file.
Please contact your card issuer to confirm the information is correct and then
try to place your order again.
What is affirm financing?
Affirm Financing is a loan program that allows for orders to be paid for in
monthly installments. Please see the Affirm Financing FAQ for more information.
My refund status is "failed".
A failed refund means the card issuer has refused the transaction. Please
contact the card issuer and clear the transaction, then reach out to customer
service to retry the refund. We are unable to refund to a payment method that
was not used to make the purchase.
I'd like to make a purchase, but I am exempt from taxes and have a current tax
exemption form available to send you.
Contact our customer service team with your tax exemption documentation; to
speed up the process, please make an account if you have not already done so.
PRODUCT SUPPORT
How do I find the parts that are compatible with my kit?
You can use our built-in Parts Finder on our webpage, located to the left of the
search bar, or simply by checking the compatibility tab of the part in question.
What other items do I need to use my RC kit?
Locate the “Needed to Complete” section at the bottom of the page of the kit you
are viewing.
Our web store is open for business 24 hours a day to take orders. You can also
contact us directly as detailed below.
Full Name
E-Mail Address
Reason for your inquiry
* Online order related questions
* Technical product questions
* Retail store contact/questions
* I would like to delete my account
Message
Send Message
California Distribution Center
424 Otterson Drive Ste 160
Chico, CA 95928 USA
Office Hours: 9AM - 6PM Mon - Fri
North Carolina Distribution Center
9348 D Ducks Lane Suite A
Charlotte, NC 28273 USA
Office Hours: 9AM - 6PM Mon - Fri
Customer Support:
1-800-705-2215 (Toll-Free)
1-530-894-0797 (International or Local)
Phone Hours: 6AM - 6PM PST Mon - Fri
Corporate Offices:
1-980-500-0086 (International or Local)
Phone Hours: 8AM - 5PM PST Mon - Fri
For assistance with gift cards, please call Smart Transactions at 888-494-9760
Resources & Support
* FAQ: Affirm Financing
* FAQ: Cancelling Orders
* FAQ: Gift Cards
* FAQ: Pre-Order/Back-Order
* FAQ: Rewards Points
* FAQ: Wish List
Customer Service
* Contact Us
* Product Returns
* Sponsorship Requests
* VIP Rewards Program
* VIP Terms & Conditions
* Local Inventory
* "Do Not Sell" Options
Shopping Help
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* Privacy Policy
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Company Info
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* Terms Of Use
* Why Shop With Us?
Get Connected
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Check out our RC Tracks!
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Call us at 1-800-705-2215, or Sign up for our newsletter
Copyright © 2023 AMain Hobbies. All Rights Reserved.
All original wording and photographs used on this website are the property of
AMain Hobbies, and may not be used without prior written consent.
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We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
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To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
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ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
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If you wish to contact the website’s owner please use the website's form
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the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS,
NVDA, VoiceOver, and TalkBack.
2. Keyboard navigation optimization: The background process also adjusts the
website’s HTML and adds various behaviors using JavaScript code to make the
website operable by the keyboard. This includes the ability to navigate the
website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
keys, close them with Esc, trigger buttons and links using the Enter key,
navigate between radio and checkbox elements using the arrow keys, and fill
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Additionally, keyboard users will find content-skip menus available at any
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Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
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Disability profiles supported on our website
* Epilepsy Safe Profile: this profile enables people with epilepsy to safely
use the website by eliminating the risk of seizures resulting from flashing
or blinking animations and risky color combinations.
* Vision Impaired Profile: this profile adjusts the website so that it is
accessible to the majority of visual impairments such as Degrading Eyesight,
Tunnel Vision, Cataract, Glaucoma, and others.
* Cognitive Disability Profile: this profile provides various assistive
features to help users with cognitive disabilities such as Autism, Dyslexia,
CVA, and others, to focus on the essential elements more easily.
* ADHD Friendly Profile: this profile significantly reduces distractions and
noise to help people with ADHD, and Neurodevelopmental disorders browse,
read, and focus on the essential elements more easily.
* Blind Users Profile (Screen-readers): this profile adjusts the website to be
compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
screen-reader is installed on the blind user’s computer, and this site is
compatible with it.
* Keyboard Navigation Profile (Motor-Impaired): this profile enables
motor-impaired persons to operate the website using the keyboard Tab,
Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
(menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
jump to specific elements.
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family (type), adjust the spacing, alignment, line height, and more.
2. Color adjustments – users can select various color contrast profiles such as
light, dark, inverted, and monochrome. Additionally, users can swap color
schemes of titles, texts, and backgrounds with over seven different coloring
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of a button. Animations controlled by the interface include videos, GIFs,
and CSS flashing transitions.
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as links and titles. They can also choose to highlight focused or hovered
elements only.
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issues due to automatic audio playing. This option lets users mute the
entire website instantly.
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Wiktionary, allowing people with cognitive disorders to decipher meanings of
phrases, initials, slang, and others.
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printing mode, enable a virtual keyboard, and many other functions.
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We aim to support as many browsers and assistive technologies as possible, so
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