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 3. Training Terms and Conditions


TRAINING TERMS & CONDITIONS.

By accessing and using this website you shall be deemed to have accepted these
terms and conditions in full. If you do not accept these terms and conditions in
full you must leave this website immediately.

+44 121 817 4000 Contact us
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CONTACT US




PUBLIC COURSES

Confirmed Bookings
Bookings must be confirmed in writing to LRQA Training. Once we have received
your booking confirmation a legally binding contract is formed and these terms
and conditions shall apply.

LRQA confirm events via e-mail notifications approximately 4 weeks prior to the
start date. LRQA is not liable for any costs incurred, including but not limited
to; travel or accommodation booked independently should LRQA cancel a course.

eLearning Terms
Enrolment Keys will be available for activation on receipt of payment or valid
Purchase Order. Enrolment Keys must then be activated within One year of
purchase date. Once an Enrolment Key has been activated, eLearning Course cannot
be transferred or cancelled.

Nothing that you see or read in the eLearning course may be copied, reproduced,
modified, distributed, transmitted, republished, displayed or performed for
commercial use.

All other trademarks, service marks and trade names in this material are the
marks of the respective owners and any unauthorised use is prohibited. 

When completing courses, you agree that you will give truthful answers to any
questions or tests and that you will conduct yourself honestly and, without
limitation, will not have another person complete the training for you.

Overseas Bookings
Bookings received from companies outside UK must be paid by credit card.

FEES AND PAYMENT

Course Fees
All course fees are payable upon confirmation of booking and an invoice will be
sent to you (UK clients only). Invoices are payable within 30 ordinary calendar
days of the invoice date. Overseas bookings must be paid by credit card as per
above. VAT is chargeable at the standard rate.

All fees are current at the time of going to print. However, we reserve the
right to change them.

BOOKING AMENDMENTS

Delegate Substitutions
Substitutions can be made at any time without incurring a penalty. Changes to
any booking need to be made in writing.

Cancelling Bookings
If you cancel a Training Course: - all cancellations must be made no later than
35 ordinary calendar days before the start of the relevant Training Course. We
will only accept cancellations that are made in writing. If a delegate fails to
attend a training course, or a cancellation is sought within the 35 ordinary
calendar days prior to the start of such course, full payment will be required.

Cancellation/Amendment of Courses
LRQA Training reserves the right to change the course content and/or trainer, at
any time.

LRQA Training reserves the right to alter or cancel published dates and change
venues without liability. However, in these circumstances, delegates will be
offered an alternative date or a full refund.

SYSTEM TERMS

Registration
User Identification and Password: You must ensure that: 

 * You only access and use the System with the user identification and/or
   password specifically issued to you;
 * You do not share your user identification and password with, or otherwise
   allow them to be used by, any other person;
 * You keep your user identification and password confidential and secure; and
 * You notify both your supervisor or manager and advise us of any breach of
   confidentiality or security in relation to your user identification or
   password immediately upon becoming aware of it.

Rights of use and applicable restrictions:
You may access and use the System solely for undertaking training courses that
you are authorised by LRQA to undertake; and

You must:

 1.  access and use the System in accordance with any relevant documentation
    made available to you by iLearning PLUS or through the System.
 2. not use the System:

 * as a means of producing and/or distributing Undesirable Material either
   internally or externally, or otherwise in any way that is defamatory,
   obscene, misleading, deceptive or illegal; (ii) to engage in any activity
   which breaches any law, or in a manner which interferes with the rights of
   any third party.

Availability
You acknowledge that, from time to time, iLearning PLUS and/or the Suppliers may
conduct routine and other maintenance of the System, and that during the conduct
of such maintenance you will not be able to access the System, or use some or
all of its functionality.

Links to Third Party Sites
The System may contain links to other Internet websites, over which neither
LRQA, Seertech Solutions nor any Supplier (not operating the particular website)
has editorial control. These will be referred to as "Third Party Web Sites". You
agree that your use of, or reliance upon, information, data or advice appearing
in such Third Party Web Sites, will be entirely at your own risk, and that
neither LRQA, Seertech Solutions nor such Suppliers will be liable or
responsible for any loss, damage, liability, cost or expense arising from such
use or reliance.

Cookies
The System uses "cookies" for various administrative purposes, including
enrolment/course identification, tracking and scoring.

A "cookie" is a small text file placed on your computer by the System. A cookie
can later be retrieved by the System. Cookies are frequently used on Web Sites
and you can choose if and how a cookie will be accepted by configuring your
preferences and options in your browser.  However, in order to make full use of
the System, it is required that you accept cookies

No Representations or Warranties
You agree that neither LRQA, Seertech Solutions nor any Supplier makes any
representations or warranties to you (or anyone else) about the quality,
accuracy or fitness for purpose of any information you receive in relation to
the System (including the content and courses accessible as part of the System).
All terms, conditions, warranties, undertakings, inducements or representations,
whether express, implied, statutory or otherwise, in relation to the System, are
excluded to the extent allowed by law.  In particular, but without limiting the
foregoing, neither LRQA, Seertech Solutions  nor any Supplier warrants that the
System (including the content and courses accessible as part of the System):

 * Will be complete or free from viruses or errors, or that access to it will be
   uninterrupted.
 * Will meet any particular requirement you may have; or
 * Will be fit for any particular purpose or will be of merchantable quality.

You should only rely on course material for the purpose and in the context in
which it is provided and taking into account any instructions from authorised
personnel of LRQA. If any information is provided in a course which conflicts
with your understanding of LRQA's policies or procedures, you should report this
fact and seek out an appropriately authorised person from LRQA to inform you of
the correct situation. You acknowledge that courses are likely to be provided by
third parties and may not be perfectly tailored to LRQA's requirements.

You acknowledge that the content of the System does not constitute the provision
of legal advice by LRQA, Seertech Solutions or any Supplier.  You should not
rely on the content of the System as a substitute for the procurement of
appropriate legal advice.  Neither LRQA, Seertech Solutions nor any Supplier
will be liable for any loss, damage, cost or expense incurred or sustained by
you as a result of your reliance upon such content.

Other Terms
LRQA Training’s liability to you in contract, tort (including negligence),
strict liability, indemnity or otherwise arising from or in connection with the
training shall be limited to the fees charged by LRQA Training.

LRQA Training shall be relieved from all liability if and to the extent that it
becomes unable to carry out all or any of its obligations as a result of any
event or matter beyond its reasonable control which was not reasonably to be
foreseen as likely to occur.

Data Protection
The term “Personal Data” means any data or information pertaining to a specific
individual. You acknowledge, and by virtue of entering into this agreement
agree, that LRQA will process any personal data you provide to us, or is
generated throughout the course, including your assessment results, in
accordance with appropriate Data Protection and Privacy laws

LRQA confirms that any personal data obtained from you will be processed for the
provision of course administration, such as setting up your delegate account,
communication with you, distribution of materials and assessment of training
performance and overall course trend analyses. LRQA will hold any data securely
using technical and operational measures as appropriate to the sensitivity of
the personal data and only shared with other selected third parties as required
by law or contractual obligation such as CQI IRCA or other relevant course
accreditors.

LRQA may use the personal data provided, following your additional separate
consent, for electronic direct marketing activities of related services and
product offerings. If you provide your consent LRQA will add the data to our
selected third party hosted client marketing database such as Pardot.  

LRQA may share personal data internally with associated and subsidiary companies
of the LRQA group. Where data is transferred across borders, all reasonable
measures will be taken to ensure commensurate levels of security and compliance.

If you require access to the data, wish to have data corrected or you wish to
request deletion of data please contact our Data Protection Officer in writing.


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LRQA and any variants are trading names of LRQA Group Limited, its subsidiaries
and affiliates. LRQA Group Limited, registered number 1217474, is a limited
company registered in England and Wales. Registered office: 1, Trinity Park,
Bickenhill Lane, Birmingham B37 7ES. © 2024 LRQA Group Limited.

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